4638 comments found.
Discounts are not being applied for Bundles or Combo Products. This isn’t working on your demo site either. The discount should automatically apply, correct?
Add this product from your demo: https://new-ella-demo-11.myshopify.com/products/dinterdum-lorem-condimente?fts=0
The price in cart should be $177.65 and the discount does not apply. Instead, the price is $209.
Please fix this issue. I really need discounts to auto apply, as promised. Thank you.
Dear friend,
Let us check it on our demo site and will let you know this soon.
Many thanks!
Disregard, this is working. I was looking for the discount to be applied in the cart instead. It is applied in checkout, as intended. Thank you.
Hi,
Since the new update we see that the “Terms and conditions” box has been modified. We would like it to be the same as before and when clicking on the “Terms and conditions” link it will open the “Terms and conditions” page instead of a pop up with unformatted text.
Thank you
Hi friend,
To support you for this question, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
We are unable to write a ticket as the draw period has expired. We would like you to solve this problem because when we bought the template the link opened correctly to the “Terms and conditions”. It does not make any sense to open a popup with all the terms of service, and also without formatting.
Dear friend,
You can choose Shopify theme option which doesn’t require to enter purchase code like this: https://prnt.sc/zgRn4KJH__Q3 and our someone from our customer support team will review it and respond shortly.
Is the child theme included in package?
Dear friend,
Thank you for your attention to Ella theme
Regarding this question:
Could you please let us know which child theme you are mentioning?
For your info:
- Now in Ella version 6.0, some child themes will be removed from Ella OR included into the homepage/ skin layout.
- Because the Ella is the main theme which offers multiple layouts and premium functions. It is using the newest technology of Shopify while Child themes are not updated. We will remove child themes and will add its design into Ella with adjustments.
Hi there, can you tell me how to increase the text length of the short description please.
Thanks,
Jordan
Hi friend,
To support you for this question, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Hello – before get the theme, it is possible to confirm it’s possible to add in a collection page (https://new-ella-demo.myshopify.com/collections/collection-home-01-6) static blocs between the products like here : https://www.dior.com/fr_fr/fashion/mode-femme/sacs/tous-les-sacs
Dear friend,
You meant that you want to show this block: https://prnt.sc/P50fJ36zKt9J in the collection page?
If yes, our theme doesn’t support this block.
Many thanks!
I have multiple currencies enabled. Is it possible for the right currency to show for users automatically based on their geography?
Dear friend,
We will reply to your private ticket for this question soon.
Hi, We have dropped an email from aofehelp@gmail.com on March 22 and created a ticket in Ticksy App, to request support for a few issues which we are facing with the Ella 6.4.2. Kindly, have a look into it.
Hi friend,
Let us check and get back to you soon.
Dear friend,
To support you for this question, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Hello, I am interest in the theme. We will be purchasing a theme but if it is this one is dependent on the answers to my questions.
1. Can you show products excluding and including VAT on the product/collection/category pages?
2. Can you add stock status’? We don’t want to have “out of stock” instead we want it to read “available from the manufacturer”.
I look forward to hearing from you.
Dear friend,
Thank you for your attention to Ella theme
Answering for your presale questions:
1/ Can you show products excluding and including VAT on the product/collection/category pages? > Yes. this is possible (this is customization work and will charge you a additional cost for this work)
2/ Can you add stock status’? We don’t want to have “out of stock” instead we want it to read “available from the manufacturer” > We have available settings for this option, if you want to change text as your request, you can change it normally.
Hi,
Thanks for the reply. With regard to your response on question 2. It isn’t instead of “out of stock” I want to be able to add a third option. Please see this site.
https://www.candorservices.co.uk/collections/latest/products/hyundai-2610psi-hot-pressure-washer-hy155hpw-1They have “in stock” “out of stock” and “In stock with manuafcturer”
Dear friend,
If you want to add an extra third option is “In stock with manufacturer” in the product page , our theme doesn’t support this feature, however, we can provide a paid service for advanced customization for your requirement.
If you have any further question, let us know. We are so happy when we can support you.
Hello, do you have an html version?
Yes, you can buy only html version here: https://themeforest.net/item/ella-ecommerce-html5-template/39164935?s_rank=8
Hi, how can I make it that the default tab that opens on the product page is a custom tab?
You want the first tab on product page is custom tab not description tab? If yes, you can move the position in editor: https://prnt.sc/KpR0DibbPMW7
Hi, how are you? Inside a custom tab, I would like to use column or grid, but the bootstrap structure doesn’t work, do you have any tips?
Can we have your email to tell you more detailed about this? Or you can message us via ticket or email. It would be helpful if you can share us design
Hello,
Overall the theme is great, but after installation I have some really annoying problems on my blog Grandgoldman.com:
- The main menu has totally disappeared! Both on mobile and desktop. - Impossible to remove the horizontal lines in the mobile view of the footer - The option to reduce the overall width of the site is missing, especially for blogs - On the blog, the centered photos still appear on the left - The sidebar images do not appear
That’s quite a lot of bugs for such a successful theme. If you have some solutions or just some explanatory links it would be great
Thanks in advance !
Hi Friend,
Can you send us an email or submit a ticket within the category: Report theme bug and create for us a staff account so we can help you check?
Don’t worry if your support has expired, we will help you check if they are theme issues
what is your email ?
it is support@halothemes.com
All right, I just emailed you the same message with object code [65455] 
Thank you, team will try to check and reply to you tomorrow, now is midnight here
All right, no problem ! Have a good night
Hello,
Is there an option to show only the mobile hamburger menu on the desktop version.
I dont want all the menu items to show unless the user clicks on the menu burger or three lines menu then it drops down and shows all the menu items?
Where is the setting or demo for this option?
Hi friend,
To verify this request, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
How is this any help?
Does the theme allow the mobile hamburger menu or not?
Hi Friend, sorry for not answering you right on the previous comment. Theme doesn’t have the option for menu you want. We can customize if you want to show menu like this
Hello How I can activate RTL in my website?
Dear friend,
We have this option available here in Shopify’s customize : https://prnt.sc/-IzpYtpoNtEI
If you have any further requests, you can open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Hello,
Firstly Thank you for this beautiful template. I got a problem about languages.
When I change my default language to English(Actually all other languages except German) everything is working normally. However, when I want to use German as a default language, the tab menu and some product thumbs are not working. I upload some screenshots to explain my problem. Could you help me please?
Thank you!
https://prnt.sc/ZJ6neJp3gzh7—> English language working well https://prnt.sc/nELZSjrbVcty —> As a German language menu is not working, also previewsDear friend,
Many thanks for your feedback
To verify this request, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
I just submit a ticket. Thank you very much, its really urgent bug
Hi, I want to ask a pre-purchase question: Can it be translated on the homepage/landing page of the name of the sections, such as recommended products (sections that have been inserted), or is it necessary to make a new homepage for each language?
Dear friend,
Thank you for concerning to the Ella theme
Answering for your presale question:
For these contents which you mentioned above, you use a third party (App) to translate them. No problem
Do you have an app tip please? I need to know if it is paid or free
You should refer to App of Shopify, and before you install app, you should contact app to ask them if it matches your need. There are some free apps, but there are some you have to pay for.
I used wokiee theme and now changed to yours. My website speed dropped from 37 to 19 (Google sped test) Productpage performance is 10 points… Very poor performance with your theme. I spend lots of time to change the theme from Wokiee to yours. How do you explain this?
Dear friend,
We just replied to your private ticket number #3201537. Please check it out
For further requests: you can continue to post your requests via your ticket so we can easily follow and support you best.
Many thanks!
Can you make Wishlist become text, not an Icon?
Hi friend,
We don’t have setting for this, if you want to change, we will help you change in code.
Please submit a new ticket and then we will help you in this case.
Can you please tell me how I can remove the circle that says “Drag” on it? I haven’t found anything about this
Hi friend,
You go to Home page -> Product block -> uncheck for Enable Hover Drag Icon
https://prnt.sc/feE0kA455NrJ
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