4647 comments found.
Terrible support, I paid to renew it, and It’s been almost 3 days and nobody respond
Dear friend,
Apologize for the late response to you.
Because our support time frame is around 24 to 48 hours as we noted here: https://prnt.sc/S8Agvx81STTy support only from Monday to Friday, we are off at weekend.
Our team will review your request and will keep you updated today.
Many thanks!
hello, i am refreshing my theme for my client, On last version 5.1 we was able to see available product size on product collection. Now on latest version option seems to be there but nothing appear. Can you confirm if it’s still work or not? Can’t see anything in the documentation Thanks
Dear friend,
To support you best for these requests, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
On the furniture theme, the DRAG cursor is carried on the entire page and does not goes away.
https://i.postimg.cc/RVyYNvrp/screenshot-new-ella-demo-11-myshopify-com-2023-04-01-21-46-09.jpgHi friend,
To verify this request, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Thank you so much.
Dear friend,
If you want to disable “drag icon”, you can turn off this option here: https://prnt.sc/WMJ8hL2tNid1
Hope this helps you!
Hi Guys
I really like your theme new ella and I would like to purchase it, however I am unable to check your demo store on mobiles.
Theme in question is:
https://new-ella-demo.myshopify.com/?fts=0Every time I got redirected to a different theme on mobiles. Is this theme available at all?
https://imgur.com/a/YeYIDkEThanks for your response in advance
Henry
Hi Henry,
You cannot test our demos in this menu?
https://prnt.sc/SNZBI3KGONYA https://prnt.sc/RVIbX4dOyDJqHi Apologise, now I can see it. I definitely will buy this theme 
Have a great day!
Thanks a lot, our friend!
Hi, I have 2 questions:
1: Could you please help with a code or any help that allows me to display only one product per row (on mobile view) on the Collections page.
2: Did any of your recent theme updates address the speed issues? I was informed a few weeks ago that you guys would include a solution on the next update.
Hi friend,
To verify this request, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Hello,
Do you have the RTL ( Arabic ) version or not yet ?
Hi Friend, Ella is supporting RTL
Terrible support. 2 days since i have submitted a ticket, had one single generic response 17 hours ago. “Thank you for contacting us.” Nearly verging on 3 days without any clear customer service.
Hi friend,
Sorry for keeping you late. We will check and keep you updated today.
Thank you so much.
Hi,
I hope you are well. I cannot seem to locate how too add the block of tiles to the right of the slideshow as pictured here.
https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/slideshowPlease advise?
Any response would be appreciated.
Hi Friend,
Sorry for our late reply. To show banners next to slideshow, you can go to theme editor of Slideshow to add block: Banner
https://prnt.sc/0JlgYZSOVr63In the setting of Slideshow, please scroll down to enable: BLOCK BANNER
https://prnt.sc/Jm_HcNvyiQfcSmashed it. Thank you for the response. Apologies I could not see this anywhere on the https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/slideshow. It mentions categories but not the actual block banner. Thanks again!
No it is our missing, we should write clear instruction, will update in documentation. Thank you so much
I cannot get custom filters to work in the sidebar on collection pages. Is this broken again like in the previous version? Please help.
Dear friend,
To verify your request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and response shortly.
Many thanks!
Hello. I extended support for 6 months, but the license code isn’t working when I try to submit a ticket at https://halosoft.ticksy.com/ – Please assist.
Discounts are not being applied for Bundles or Combo Products. This isn’t working on your demo site either. The discount should automatically apply, correct?
Add this product from your demo: https://new-ella-demo-11.myshopify.com/products/dinterdum-lorem-condimente?fts=0
The price in cart should be $177.65 and the discount does not apply. Instead, the price is $209.
Please fix this issue. I really need discounts to auto apply, as promised. Thank you.
Dear friend,
Let us check it on our demo site and will let you know this soon.
Many thanks!
Disregard, this is working. I was looking for the discount to be applied in the cart instead. It is applied in checkout, as intended. Thank you.
Hi,
Since the new update we see that the “Terms and conditions” box has been modified. We would like it to be the same as before and when clicking on the “Terms and conditions” link it will open the “Terms and conditions” page instead of a pop up with unformatted text.
Thank you
Hi friend,
To support you for this question, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
We are unable to write a ticket as the draw period has expired. We would like you to solve this problem because when we bought the template the link opened correctly to the “Terms and conditions”. It does not make any sense to open a popup with all the terms of service, and also without formatting.
Dear friend,
You can choose Shopify theme option which doesn’t require to enter purchase code like this: https://prnt.sc/zgRn4KJH__Q3 and our someone from our customer support team will review it and respond shortly.
Is the child theme included in package?
Dear friend,
Thank you for your attention to Ella theme
Regarding this question:
Could you please let us know which child theme you are mentioning?
For your info:
- Now in Ella version 6.0, some child themes will be removed from Ella OR included into the homepage/ skin layout.
- Because the Ella is the main theme which offers multiple layouts and premium functions. It is using the newest technology of Shopify while Child themes are not updated. We will remove child themes and will add its design into Ella with adjustments.
Hi there, can you tell me how to increase the text length of the short description please.
Thanks,
Jordan
Hi friend,
To support you for this question, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Hello – before get the theme, it is possible to confirm it’s possible to add in a collection page (https://new-ella-demo.myshopify.com/collections/collection-home-01-6) static blocs between the products like here : https://www.dior.com/fr_fr/fashion/mode-femme/sacs/tous-les-sacs
Dear friend,
You meant that you want to show this block: https://prnt.sc/P50fJ36zKt9J in the collection page?
If yes, our theme doesn’t support this block.
Many thanks!
I have multiple currencies enabled. Is it possible for the right currency to show for users automatically based on their geography?
Dear friend,
We will reply to your private ticket for this question soon.
Hi, We have dropped an email from aofehelp@gmail.com on March 22 and created a ticket in Ticksy App, to request support for a few issues which we are facing with the Ella 6.4.2. Kindly, have a look into it.
Hi friend,
Let us check and get back to you soon.
Dear friend,
To support you for this question, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Hello, I am interest in the theme. We will be purchasing a theme but if it is this one is dependent on the answers to my questions.
1. Can you show products excluding and including VAT on the product/collection/category pages?
2. Can you add stock status’? We don’t want to have “out of stock” instead we want it to read “available from the manufacturer”.
I look forward to hearing from you.
Dear friend,
Thank you for your attention to Ella theme
Answering for your presale questions:
1/ Can you show products excluding and including VAT on the product/collection/category pages? > Yes. this is possible (this is customization work and will charge you a additional cost for this work)
2/ Can you add stock status’? We don’t want to have “out of stock” instead we want it to read “available from the manufacturer” > We have available settings for this option, if you want to change text as your request, you can change it normally.
Hi,
Thanks for the reply. With regard to your response on question 2. It isn’t instead of “out of stock” I want to be able to add a third option. Please see this site.
https://www.candorservices.co.uk/collections/latest/products/hyundai-2610psi-hot-pressure-washer-hy155hpw-1They have “in stock” “out of stock” and “In stock with manuafcturer”
Dear friend,
If you want to add an extra third option is “In stock with manufacturer” in the product page , our theme doesn’t support this feature, however, we can provide a paid service for advanced customization for your requirement.
If you have any further question, let us know. We are so happy when we can support you.
Hello, do you have an html version?
Yes, you can buy only html version here: https://themeforest.net/item/ella-ecommerce-html5-template/39164935?s_rank=8
Hi, how can I make it that the default tab that opens on the product page is a custom tab?
You want the first tab on product page is custom tab not description tab? If yes, you can move the position in editor: https://prnt.sc/KpR0DibbPMW7
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
