996 comments found.
Hi, we are redoing the site with another Infinite version (old site is with a different version). I have tried to import the demo-material, and managed to import all but images. We do plan to change the images to our own, but with “ghost-images” it is very difficult, since we cannot see what is the image size etc. I did increase the limits according to instructions but that did not make a difference. The image import process takes just a moment and import gives info ”’Furniture’ demo successfully imported”. Is there another way to import the demo-images for demo purposes?
- Anne
Hi,
Unfortunately, seems it’s the server conflict cause the images can’t import properly.
Could you check the live demo and set the image depending on it?
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Kind regards.
Hi,
Could you check the item padding in: GoodLayers > General > Layout and see if there value still available or not?
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Yes, container padding is set to 20 px.
Ok, now I changed Item Left/Right Spaces to 20px and it looks ok. But I wonder why it was reset after theme update?
Hi,
So sorry for the inconvenience. We’re not sure why because it’s random so we can’t reproduce the issue to check it, please click the save options in the theme option after update the theme and check the website later.
Have a nice day!
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Hello, this is the worst theme I tried to install ! There is no plugins into the archive theme, no goodlayers-core or other plugins needed for the theme. I deactivated all my plugins, nothing change, impossible to use without the plugins. I tried to use the envato plugins to install, nothing change, not possible to install the goodlayers-core plugins because there are no plugins into the archive !! How to use this theme if I can’t install the nedded plugins ?
Hi,
First of all, so sorry for the inconvenience.
To install the requirement plugins, please make sure to register your website first: https://docs.goodlayers.com/register-purchase-code/ and check it again.
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Hello,
I had registered my serial number and my site, but despite this it was impossible to download the plugins, only the Envato Markert plugin was available…
My site not being in production, I did a “Reset” of wordpress, and I finally managed to download the plugins.
I’m sorry for my previous comment, I was upset not to be able to use a theme I bought, but I understand that you protect your theme by not adding the plugins in the archive, even if I find it annoying.
Best regards.
Hi,
Glad it’s working fine for you now and have a nice day!
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the WPML automatically adds the language bar in top bar in the infinite theme; how can this be disabled/control where the language bar appear?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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Hi,
I checked and seemed it’s working fine for me, could you specific the issue on your side so we can check it again?
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Hi,
It’s working fine on my device: https://1drv.ms/v/s!ArWBbugpWOPIg7Ng3lITjERCLOVkWw?e=nRLKvn .
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Please try the Arabic version.
Hi,
I’ve assigned your issue to the developer, and they will get back to you soon, sorry for the inconvenience.
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Thank you, appreciate it.
Hi,
Could you update the css/mmenu.css file and css/style-core.css file with this new one, clear the browser cache once and see if this helps.
https://drive.google.com/file/d/1enKy4ZcwqO16hG60WxVa7u79tI7AlvzM/view?usp=sharingThanks a lot, it’s working well. Appreciate your efforts and support.
Hi,
Glad your website working again now.
I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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I consider infinite one of the best themes. I just leave as a suggestion greater possibilities for configuring the width of the sidebar – currently we have the option of 25%, 33%, etc. Other themes have an infinite range of wide possibilities. Another point is spacing. The spacing of for example 20 for the desktop, in the case of the smartphone, is very spaced. Improving these two aspects in new updates, out of all the themes I’ve used, this one is the best.
Hi,
Thank you so much for your suggestion. Have a great day!
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Hello! in our portfolio the lightbox does not work when you click on a gallery image and neither does the pagination inside the portfolio. We see that it is updated to the latest versions. There must be a problem. Thanks for your help!
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not?
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Hello! We have tried everything you said and it is still the same, it is not normal that the gallery of a portfolio does not work when everything is updated. We have done all the steps, there must be something wrong. Example: https://www.sur89.com/portfolio/ronda-de-la-alberca/
Thanks and I’m waiting for your answer!
Hi,
Sorry for the inconvenience.
Please send an email to: support.loc@goodlayers.com with your purchase code and your issue again and we will take a look together.
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Hi Great theme and the site is working excellently, however getting this error when woocommerce is enabled recently – turning woocommerce off removes it -
Service Unavailable PHP did not respond properly to the request. As a result, Apache considers the PHP-FPM service to be unavailable.
Detailed information about this error is available in the app’s Apache error log at:
/srv/users/SYSUSER/log/APPNAME/APPNAME_apache.error.log The root cause of this error is often slow PHP code. You should disable any plugins the app is using and check the app’s PHP error log and PHP slow request log located at:
/srv/users/SYSUSER/log/APPNAME/APPNAME_phpX.Y.error.log /srv/users/SYSUSER/log/APPNAME/APPNAME_phpX.Y.slow.log
(I’m running on serverpilot through linode.)
Thanks in advance.
Hi,
Is the PHP version 7.4 or 8.0.x?
1. Can you try to disable all other plugins first and see if it’s fixed or not?
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Php 8.0 Disabled all plugins except woocommerce and goodlayers core – and its still giving the error when they are both on.
did points 1-3 but not fixed.
Any help appreciated as I really need woocommerce on the site.
Hi,
The PHP 8.0 working fine with our theme so I’m not sure what’s wrong.
Please send an email to: support.loc@goodlayers.com with your purchase/your issue/wp-login credentials and website address so we can take a look at it.
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Hi I have a site with coporlio theme. I have more than 1000 portfolio items. I have seen that they are coded via functions.php Now I would like to switch the site to infinite theme. I would like to know if it possible to transfert all portfolio items in this new theme. Thanks
Hi,
Maybe copying the old code for the portfolio items and adding it to the Infinite theme will help you transfer all portfolio items. I’m not sure about it, it’s just my theory.
Thank you for your interest by the way.
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Dear Infinite, I am using your theme for 7 years now in my portfolio and for other clients. It´s an amazing theme. I always recommend it.
I know that my support is finished but suddenly today I entered my site and logo disappeared and the infinite one is appearing, footer is white, header conversion button dissapeared and search bar appeared… lots of things changed without even getting into de panel, updating anything or so. So I would like you please to help me as it´s something happening on your theme. Looking forward to hearing from you.
Thanks a lot. Regards
https://www.juancortazar.es/Hi,
Hmm, it’s quite hard to understanding what’s going on. If I can give you some advice, please restore your website with the backup, it’s everything I can do with your information.
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Hello, a quick question: I have a WooCommerce product which I don’t want to be displayed on the page, I am using the “Product (WooCommerce)” element of the page builder so “All” the products that I create are added automatically and I don’t want this new product to be seen by customers, Is there a way to hide it?, I can’t find information about WooCommerce in the documentation, thanks.
Hi,
Unfortunately, there isn’t an option to hide it, sorry.
Maybe you can try to use the WooCommerce shortcode instead: https://woocommerce.com/document/woocommerce-shortcodes/#products .
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Or propably a way to show only the products that I want? Even I can’t order the products as I would like, it’s only by default, probably this would work as feature request
Hi,
I’m sure you can do it with the shortcodes, the page builder element doesn’t have that kind of feature, sorry.
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Hey there, I’m trying to install the latest version of this theme downloaded from here. installation process is always unsuccessful because of “Theme is missing Stylesheet style.css. Tried several re-downloads. Any suggestions?
Downloaded again from purchased items section and now it worked!
Hi,
I’m facing issues with saving changes for quite a while now. Whenever I do a change and hit ‘Update’, I see the message ‘Page Updated’, but the changes are not saved. I’ve tried all the steps mentioned by you in other replies, but none of them worked. Could you please help me with the same?
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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The theme was purchased via a different account on 2017-02-18. Please advice.
Hi,
1. I suggest you to update the theme first in this case.
To update the theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.) (You must use the account that purchased the theme to obtain the update. We don’t provide the file directly in any cases.)
2. If still doesn’t work, please provide us the purchase code through the form in our profile page, we will check on it for you. To get the code : http://support.goodlayers.com/purchasecode.png
Greeting. We bought your theme many times ago and have several sites built on it. In the last wordpress update (version 6.1.1) and the last update of your theme, there were some problems regarding the hamburger menu. There is no longer an active item when the menu is opened (it used to be white) and it has a wider shape, but we have a bigger problem with the slider. A certain white area appears every time we open and close the hamburger menu. We did everything we could (cleared the cache and tried in a new browser). Can you help us in some way?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hi, after Update to Wordpress 6.1.1 my sidemenu isn’t fixed anymore. Theme Version 4.0.1. How can i fix this issue? Regards
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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i’ve tried everything. Issue is still there. How can i fix it?
Hi,
Sorry for the inconvenience. Could you send an email to: support.loc@goodlayers.com with your purchase code and wp-login so I can take a look on it by myself?
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mail sent. thanks!
Hello, pagination in gallery is broken. It is displayed but not working. Please take a look here: http://trigonismarbles.gr/υπέρθυρα/. Regards, Savvas
Hi,
Please using the latin character in your page slug and try to check it again.
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I used latin but the issue remains…http://trigonismarbles.gr/yperthira/
Hi,
Sorry for the inconvenience. Could you send an email to: support.loc@goodlayers.com with your purchase code and wp-login so I can take a look on it by myself?
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Thanks for reporting this. Seems like it’s a known issue on CF7 side. We are waiting for them to fix it too : https://wordpress.org/support/plugin/contact-form-7/
In the mean time, you can downgrade it to V7.5.6.4 to avoid the issue : https://wordpress.org/plugins/contact-form-7/advanced/ (see the bottom of the page)
On mobile, is there a way to add social icons next to the logo or can they only go on the Top Bar if activated?
Hi,
It only in the top bar if activated.
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Thanks. What about on the Mobile Menu? Like how some sites have their social icons, etc. showing horizontally together immediately after the pages links? There is no built in or easy way to do this without adding another plugin?
Hi,
Unfortunately, we don’t have that option. Maybe you can try to use the floating social instead. https://demo.goodlayers.com/document/infinite/#floating-social-network .
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Hello, I have just updated your theme to the latest version and now my navigation drop down has stopped working.
Can you try to clear browser cache or test in incognito window as well?
Hi there, I am trying to update my GoodLayers Core Plugin, I have tried to deactivate the plugin and then delete it and it doesn’t show up to re-install the new version. I have downloaded and installed the latest version of Infinite from ThemeForest, but doesn’t seem to have the latest Core file. Mine is running Version 1.6.2. Any ideas, or possibly a link to download the latest Core files so I can manually update, please? Thank you in-advance.
Apologies. Please ignore this comment. I see that my theme was not activated! Sorry.
