102 comments found.
Hello, I just bought your theme - I’m was an intermediate elementor user, but with recent changes, I’m lost. I just wanted to know how to edit the Advanced Carousel image and text -> the demo lists the ITEMS but the elements seem to be prebuilt—but I am unable to find where they might be to edit them (like I would edit and save within revolution slider and embed in the site. Thanks in advance.
Hi.,
Please refer to the below video to change them out as per your requirement.
https://recordit.co/uLGl4t3GTOThank you!
Hi! Where can I manage the design of the mouse. For example: colors, size and even cancel the mouse effects.
Thanks!
Hi Mrniceguy89.,
1) Please navigate to Appearance -> Customize ->Site General -> Cursor -> Enable Cursor Effect
Refer: https://prnt.sc/a1yaPeJKxXpY
2) To customize the Cursor :
Please navigate to Appearance -> Customize ->Additional CSS and add the given CSS code in the text area.
body { cursor: url(../images/cursor.png), auto; }
Note: Replace with your Image URL.
Thanks!!
Thank you!
Hi.,
Hope your issues are solved. If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end 
Thank you!
Hii
When I make parent menu (#) I want to change parent active menu to close automatic on mouse hover not after click in any place on the page
Hi Marafa86.,
Thanks for contacting us and showing interest in our theme !!
Yes, it’s possible to close the menu on hover.
You can go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us.
We are happy to help you.
I already buy theme , and website are ready but I have a problem to close header menu with out click on any place in page, I wan’t sub menu closed when mouse hover out of menu
Hi.,
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can move forward.
Regards., rsriram Support.
Hi,
I have purchased the theme, but i am unable to import demo content.
Please guide me on how to import demo content.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hi..,
I recently updated the Elementor version and after updating my whole website content is missing and all the formats of the template are changed.
https://octavusconsulting.in/How can make it an as old one? with the same theme
Hi.,
Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hi,
I have purchased the theme Agni. I’m looking for all the demo content. Normally, you can find a few demo pages with the demo content. After uploading the theme and downloading the plug-ins and unyson, I still don’t have any demo content.
I like to hear from you! Thx
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Thanks!
Hope your issues are solved. If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
hello I face problems in my website : 1- website is slow. 2- i face frequently error 500 when update any changes in page
the problem I guess id due to plugin WeDesignTech Elementor Addon when I deactivate it the error 500 is gone but the website became misformed
Hi.,
1) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation:https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
2) Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/rsriram So that, we can check the issue and let you know.
Hi.,
This can usually be a cache issue after an update. Please flush your cache plugins (if any) and browser cache and see if it helps.
Please refer : http://recordit.co/mjiPTqAV7l
Is this template for a single payment or annual payment?
Hi.,
Thank you for contacting us
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
https://themeforest.net/licenses/standard?license=regularIf you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Hello
When installing WPML, the sites background changes color.
Hi.,
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/rsriram So that, we can check the issue and let you know.
Thank you!
Sent
Hi.,
You are actually on a very older version of theme. Please update the theme to the current version 1.1.0.
Please refer : https://prnt.sc/SjvwGjOh2w07
Kindly refer to this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/Change Log :
- Fixed: RTL language issue fixed * Fix: Minor design layout changes * Updates: Additional RTL demo has been updated with demo content * Updates: Updated latest version with Elementor and WooCommerce
Hello
How can I remove the sticky menu?
Hi.,
Kindly navigate the place as mentioned in the below video and remove the sticky-header class.
Please refer: https://recordit.co/5rjNJlchIR
Thank you!
Thank you
Hope your issues are solved. If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hello, i tried to translate this string of the meta product with Loco Translate Plugin, but doesn’t translate https://prnt.sc/4lz7Pi-InWOf , how can i translate this?
Hi.,
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/rsriram So that, we can check the issue and let you know.
Thank you!
I already send you the login credentials
HI.,
Kindly translate the Agni Shop page plugin.
Please have a look: https://prnt.sc/3JX_P4624Cm0
Please refer: https://recordit.co/Tsh1Fam33t
Thank you!
hello: I duplicated https://fmarketing.digital/ page to https://fmarketing.digital/home-2
this means that they are same look at header of each page the height is different why ? thank you
Hi Fadiesseh.,
Your query has been resolved kindly have a look.
Refer: https://prnt.sc/hvDxW1nugKHP
Thanks!!
hello there is a problem the WPML the Arabic language is not working on mobile I get blank page I sent the problem previously, you said you will correct the error in next update I asked you when I will get next update but I did not got any replay if you did not solve it soon I will send to themeforest to refund my website is : https://fmarketing.digital/ thank you
Hi Fadiesseh.,
Sorry for the inconvenience, we are working on it, and once it gets completed let you know.
Thanks!!
Hi.,
Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
HI.,
The Elementor pro plugin may conflict with the theme functionality so kindly deactivate the plugin and check those issues. If you face any other difficulties kindly contact us so that we will check and resolve them for you.
Thank you!
urgent I hope to solve this problem because the site is down now. This plugin (WeDesignTech Elementor Addon) makes the site on the phone mostly white, although it works fine on the computer, and when it is disabled, the white space disappears, but most of the sections designed with this addon, such as growls and others, disappear?!! ! This is a screenshot from the mobile phone https://prnt.sc/wfpb4XCVpXpL
Hi.,
Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
When editing portfolio item -> Media – images, it is not changing. Not able to change the image at all. Why is that?
Hi.,
Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
MLS Number – MLS number. Max value : 8 * i need make it 20 how can i do it ?
Hello
How can I change the color of the contact form button. I´m using gravity form.
Hi.,
Kindly copy the below code and navigate Appearance => Customize => Additional CSS paste the below code into the text area.
Code:
input[type="submit"], input[type="button"], input[type="reset"] {background-image: none; background-color: red !important;}
input[type="submit"]:hover, input[type="button"]:hover, input[type="reset"]:hover{
background-image: none; background-color: blue !important;}
Please have a look: https://prnt.sc/iZ3U8zW6gz1A
Note: you can change the button color and hover color as per your need
Thank you!
Thank you
Hello, I purchased agni wordpress theme for my website but i didn’t get demo content of this theme. Can you clear me about these things?
Thanks
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
