76 comments found.
Please reply to this email: daisawari@gmail.com. Error when trying to activate Whitehall plugin.
We did not found the ticket. Please share your ticket ID. Thanks.
Hi, FATAL ERROR WHEN ACTIVATING – Whitehall Plugin.
I have submitted the ticket, please respond asap. Ticket No.:3511332. Thank you
Yes, you have not purchased the product yet. Thanks.
Reply to this email: daisawari@gmail.com. I’ve raise ticket using this email.
Fatal error activating plugin. Ticket created, no response
Hi, you will get reply soon. Thanks.
I’ve been send corrupted file that gives an error on installation. Honestly, worst experience on Envato with this theme. If you know that uploaded to Envato theme is DAMAGED. Then FIX it. Dont wait for EVERY single comment and send people to create useless ticket in your system.
Hi, please check the ticket and contact with support team. Thanks.
whitehall-plugin on my current project required newer version of php v8 above when i switch to that current version of php whitehall-plugin shows error, please can u provide updated whitehall-plugin that can work with elementor thanks . It appears that this plugin is not compatible with the newer PHP version. I have also increased the php.ini but same problem
Hi, kindly submit a support ticket, then our team will assist you. Thanks.
Any ETA for update to .php 8.0? By the way… the theme is just excellent for anyone who knows how to edit and customize Wordpress… The other people, just read, learn and then… play!
Hi, kindly submit a support ticket, then our team will assist you. Thanks.
Wordpress error and can’t access wp-admin after activating plugin whitehall.
My support ticket is expired. But need help.
Hi, send us mail here macrasel21@gmail.com
White Hall Plugin not activating, it shows fatal error
Hi, please send us a support ticket. Our team will help you. Thanks.
Where is the documentation ? I can change the default color
Hi, please send us a support ticket. Our team will help you. Thanks.
My support period has ended. I just need your documentation, so that I can follow it
Hi, please select any item category. Thanks.
Thanks, added the ticket
Hi, Gutenberg not optimized. Thanks.
Hello, I observed that all the customisation I made in the Elementor is not showing when I view the page. I have tried to toubleshoot but not still working. My support as expired, but can you recommend what I can do?
Hi, please send us a support ticket and select any item category. Our team will help you. Thanks.
Does this theme work with Wordpress 6.4.x Please confirm before making purchase.
Need urgent response please
Hi, yes, this theme work in WordPress 6.4.
No encuentro los archivos .mo para hacer la traducción a otro idioma ¿dónde puedo descargarlos?
Hi, please send us a support ticket. Our team will help you. Thanks.
Hi, it looks like all blog images are resized to 730×500. How can I change these dimensions?
Hi, please send us a support ticket. Our team will help you. Thanks.
hi, where is the slider rev. i didnt see in the files?
Hi,
Please submit ticket here – https://themekalia.ticksy.com/submit/#100014184 Our support team will assist you ASAP.
Thanks
Where or how can I change the text of that button to Spanish? I have installed many string translators like “loco translate” but I can’t find where the original text is so I can change it, please help
https://prnt.sc/T44hAI7YJqLYHi, please send us a support ticket. Our team will help you. Thanks.
Hello, I have purchased this theme without checking these frustrating comments.
Now when I tried to download or move website files it shows an error that these files contain malware. Can you please help me? I just have bought the theme 5 mins ago
Please send us a support ticket. Our team will help you.
What’s the process to follow for me to get a refund on this. I had errors before and then it worked, then one day I open the website and it had errors again. and I looked another day and the errors were back. Why just this theme. How do I even confidently trust that I have a website that people can read stuff.
Awaiting response
Hi, We are sorry for the experience. Please send us a support ticket https://themekalia.ticksy.com/ Our team will help you.
How to install this theme. is erroring on my side. Any documentation?
Hi, please send us a support ticket. Our team will help you. Thanks.
Thanks for the support and free on my ticket. I am Glad you guys give free Data import. You guys Rock
Thanks.
Hi,
It seems that you’re not happy with the item.
You can send us a support ticket with details. We will check and will try to make you happy. Here is the support center https://themekalia.ticksy.com/
Also, You can send refund request for the purchase. We will approve it. Here is the url https://themeforest.net/refund_requests/new
Thanks, Theme Kalia Team
I cant activate the plugin. I already open a ticket. Please update theme, i just buy this and seems i will have a lot of trouble with you guys. Just see all the people complain about the support will make me ask for refund
Hi,
You will get reply soon.
Thanks
FATAL ERROR WHEN ACTIVATING – Whitehall Plugin.
I have submitted the ticket, please respond asap. Thank you
Hi, please send your ticket ID. Thanks.
The ID is #3216422. I updated the ticket but I have not gotten response since yesterday. Please treat as urgent
Hi, our support team working now. Thanks.