3825 comments found.
Hello, I have a problem, in the tour settings, enter to see where to configure the contact form in each tour and when I wanted to make some modification, the header image and also the tour form disappeared, how can I solve it?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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Dear Author,
I updated my theme but I got an error, please check the SS link below I am not able to upload the theme plugin when I was trying to update I got an error message and for this, my website is not working correctly. Kindly check and solve this…
https://prnt.sc/GEbyS2gfpUXUHi,
Could you try to go to: GoodLayers > Getting Start / Import > Registration > Refresh the license and try to install the goodlayers core plugin again?
Sorry for the inconvenience.
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Dear Team,
Please check the screenshot link below for this what we can do?
https://prnt.sc/EQTXQlgarNWjHi,
Please send an email to: support.loc@goodlayers.com with your purchase code, after verifying the purchase, I will send the revolution slider new version for you.
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Hello, Can we with your theme decide that the date of reservation of a stay is done for example 10 days min after the date of the day, for example if it is April 5 the first available date must be the 15th ? I couldn’t find this information in your documentation. Does your theme allow it? Thanks, Best Regards
Hi,
First of all, thank you for your interest
In our theme/tour system, there’s an option to block the booking as you wish. You can check how it work in my video: https://www.youtube.com/watch?v=4Ut23H1Q_5Y .
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Hi,
Thanks for the link video.
In fact, i already, put on the Last Minute Booking (Hour) form field the number 336 but on tour page where i put this, we can booking on the actual day so zero delay. Perhaps, there is another place or another video to show the reason it’s not working.
Thanks for the time you will take to answer.
Best Regards
Hi,
If you need our support, can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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Hi,
i can’t submit a ticket because my purchase code has expired. But this functionnalitu is an essential element. I do not ask for customisation just to know what’s the issue here. Could i have a mail to have help for that (i’ll join my support number even if it’s expired) Thanks. Best Regards
Ok, we can help looking into that but before moving forward,
can you please provide us your purchase code so we can verify your purchasing first? Please send it with your enquiry via the form in our profile page.
You need to login to Themeforest(or Codecanyon if you purchased plugin) to your profile page with account that purchased this item. Then click on the tab download and you can find it there.
Hi, I have a problem that I can’t solve: I’m translating the site into 4 languages with WPML, which translates the whole site except the “reservation” part in the product page, in the “rental type, Setup Price For Rental Type” sections : Period Of Time, service, etc” Is there a way to make all product page content duplicate? Thanks and sorry
Hi,
Please try to use this plugin: http://wordpress.org/plugins/duplicate-post . Please go to their setting and enable tour post type.
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Hi i am trying to buy this theme but am getting error in payment decline, please assist
Hi,
Could you try to open a ticket on the envato and check it together with the envato supporter?
Submit a ticket: https://help.market.envato.com/hc/en-us/requests/new .
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I try to install “Goodlayers Core” and i got this Error. What can i dot to fix it. Pleas se the link: Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
https://prnt.sc/n_0Pt4OVfB-dHi,
Could you try to go to: GoodLayers > Getting Start / Import > Registration > Refresh the license and try to install the goodlayers core plugin again?
Sorry for the inconvenience.
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Thanks. it’s working now
Hi,
Glad your website working again now.
I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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Hello We were wondering whether it’s possible to use in the sidebar of the “tours” another contact form plugin, such as Contact7, Fluent Forms… Thank you for your assistance.
Hi,
You can try to use the Custom Code Option: https://imgur.com/a/C1E9MA7 .
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Hello and thank you for your suggestion.
This solution is on a “per tour” basis. We have over 100 of them, so is there an option to apply this globally?
Hi,
You can try to change it directly in: \wp-content\plugins\tourmaster\tour\single\tour.php around line 341.
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pre order question, my client have more than 200 single tours. they already have a website but only for B2B, is they a way to import / sychronise data ?
title / description / itinary / photos / etc.. they B2B website didn’t use wordpress
Hi,
First of all, thank you for your interest
Unfortunately, we don’t have an option to import tour from other websites to the tour system.
You will need to try set a tour with our theme > export to CSV > Check the data format and create the CSV file to fit the content/details as the export file above > Try to import it again.
It’s a difficult task to do because it’s consuming a lot of time and the focus when create the import file.
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Hi,
I want to purchase Travel and tour Management System theme. and support.
But I need few custom fields to be added in the customer details form. Kindly do let me know if it is possible and how much it will be charged, as I can purchase the theme and support
Regards
Hi,
First of all, thank you for your interest
We have the option to add a custom field in the customer details form. You can take a look here to see how to implement it on our theme: http://support.goodlayers.com/document/2018/05/01/tourmaster-modifying-the-contact-detail-fields-since-v3-0-8 .
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I am looking at your theme for my tour business and have a question.
As this is a complex theme I would like to use one of the demos and change the information, images etc. Can i import the demo into a live site and make the alterations.
Hi,
Thank you for purchasing our theme.
Yes, you can import the demo into a live site and make the alterations.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hello is this theme compatible with wordpress.com ?
Hi,
First of all, thank you for your interest
It’s working fine with the business plan on the WordPress.com, but I recommended to host it on self-host if it’s possible for better experience.
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Hi, demo imported successful but not exactly as it should. I need your help!
Please check them. Those errors i got from fresh demo import. Help me to solve those errors!
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hello. This item is not appearing on your support list. But here’s my problem;
Is there a way for me to add this sidebar;
to other archive pages such as this one;
https://demo.goodlayers.com/traveltour/main4/tour-grid-3-columns/Hi,
Could you check it again by following my screenshot: https://photos.app.goo.gl/wghuozt9QSEsj6dKA .
Sorry for the inconvenience.
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Good theme but not support multi operators??? Very sad
Hi,
Unfortunately, we don’t have such a feature :/
Hi,
I want to link to a specific tab on a post, how do I link to that tab id. In Divi theme you would do ”#test|2” for the 3rd tab. How can I do this with Travel Tour?
Hi,
Could you provide an example with the specific tab on a post so I can try to take a look at it?
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Hi, i put a video in the background of the home page wrapper, but it is not visible on mobile. i put the video in mp4, ogg, webm but nothing.. could you tell me please how to solve this issue? thanks a lot
Hi,
It’s restrict from mobile device. You need to set the background image to replace background video on mobile.
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the way you answer to your customers is obscene! really! it looks like you think that i installed the theme yesterday for the first time.. you cannot say that is restrict! in the best case you can say that is restrict in the citytour theme because i want to remember you that the video as background is perfectly working in the V4 theme.. but guess what.. i need to use the citytour theme, so please, illuminate me..
1) why in the city tour theme is not working? 2) why in the city tour theme in the mobile i have 2 user dropdown menu, one in the top bar and one in the navigation bar between the logo and the hamburger menu? is restricted too?
please start to be more oriented to your customers.. many of us are web developers and they will have to but themes in the futures.. hopefully from GoodLayers..
Hi,
My apologies when my reply made you unhappy. I don’t intend to do it, so sorry about that.
1. If I’m understanding it correctly, you want mentioning to the background video doesn’t work on mobile, is it right? From the scratch, the background video doesn’t support the mobile device, sorry. Please use the background image to replace it on the mobile screens. Wrapper Video – Background Image Fallback: https://imgur.com/J85twTH .
2. It’s the new login/signup area in our theme. At this moment, you can disable the one in the top bar in: Goodlayers > General > Top Bar > Enable Top Bar Login > Disable and keep the login/signup inside the header area remain. Or you can try using this custom CSS to hide the on in the header area:
.traveltour-mobile-menu-right .tourmaster-user-top-bar {
display: none;
}
We will try to provide support for you until the two questions resolve. If you have further questions, I’m sorry but you must submit them on the support site even if it’s a bug. And if it’s a bug, we will receive the bug report but we can’t provide more support here.
Thank you so much for your understanding.
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i solved the issue with the double user dropdown, thanks!
but i still not understanding how it is possible that in the V4 the video is working on mobile and in the citytour version is not working.. really this is difficult to understand considering we are talking about the same theme..
Hi,
Sorry, but I’m not sure where’s the background video on the main 4 demo. Could you record the background video on the main4 demo working on the mobile devices so I can check it?
You can record a video with: https://monosnap.com/ and upload your video on photos.google.com and we can take a look on it together.
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I already deleted that version, for this reason i have so much problems with citytour version.. if uou wjt i have the video recording of the desktop home page but not of the mobile.. in that kiment didn’t think to have this kind of discussion in the future
Btw if i want to go back to the V4 version have i to re-install everything?
Hi,
I’m not sure where’s the background video on the main 4 at this moment. The main 4 demo have background images wrapper with an icon to play the video when you clicked on it, but we don’t set any background video wrapper on the main 4 demo.
Screenshot: https://imgur.com/y1l4ZtD .
Yes, each demo requires to re-import it again. The settings difference in each demo so it’s requiring.
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Hi, please can you tell me why in the mobile have the user dropdown menu in the top bar and also between the logo and the hamburger in the navigation menu? how to solve it?
please see here https://ibb.co/zbvkHKj
Hi,
Please add the css code in the path: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Additional CSS ( without <style> tag ):
.traveltour-mobile-menu-right .tourmaster-user-top-bar {
display: none;
}
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hi, is it possible to select a specific country as default in the country dropdown list?
and also please.. i translated the countries in italian but now in the dropdown the countries are in order A to Z but as per the english name, not italian name.. how can i solve this? thanks
Hi,
We aren’t providing support here but we’ve made some exceptions and provided support for you until now.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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it is not a bit strange that a travel tour site and booking system does not send any kind of booking confirmation by pdf?
Btw.. there is the possibility to instert a “print” button in the order in the dashboard or something like just to give to the client the possibility to have the tour details or to go to the hotel or to the tour with something in pdf or printed?
Hi,
Unfortunately, we’re only confirming through email, sorry.
For the print button, please use the print feature of the browser.
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solved
