73 comments found.
Hi, Is it possible to also display a sidebar on the right side in a blog post? I don’t mean the main blog posts page, but the individual post itself.
Hi,
Yes, it’s possible. Could you please open a support ticket at https://themewinter.ticksy.com or email us at team.themewinter@gmail.com? Our support team will guide you through the changes.
Best regards
i want to chose another header for the home one in the default demo option, but if I select the preferred header style, it doesnt reflect. It works on other pages, except the home one
Hi,
In BuildBench, there are two ways to manage header settings:
Global Header Settings: You can set the header globally from the theme’s header settings. Screenshot: https://prnt.sc/eOL_XpMGYH6v
Page-Specific Header Override: If you want to use a different header for specific pages, you can override the global settings by editing the individual page. Screenshot: https://prnt.sc/wQY7t9BrkVGp.
Regards
there is a big probleme …. post title in blog is h2 instead h1 like worpress make it. The them transform the h1 to h2
Hi,
Thank you for reaching out to us.
In our theme, the post title is styled using an H2 tag by default instead of the WordPress default H1. If you need to change this, it requires manual customization.
To proceed, please open a support ticket at https://themewinter.ticksy.com or email us directly at team.themewinter@gmail.com. Our support team will guide you through the changes.
Best Regards
Hello, we are using the version 2.1.1 and just realized we didn’t update the theme at all. So we tried to update it to the newest version but when we do, the theme settings all change to default (different logo, styles, ...). We have a child theme, so it should go smoothly. Also the newest version of the theme is named “buildbench-release-2.1.5” instead of “buildbench”, so we had to rename it. Is it a bug or do we need to do some data migration when updating?
Extremely Sorry for that. It will be only buildbench, we are updating the theme, today.
Hello, the changes of the settings to default after update are much bigger problem. We use child theme but still after update the settings change (different header, footer, breadcrumbs and logo). What do we have to do so it stays the way we set it?
Hi,
Please open a support ticket at https://themewinter.ticksy.com with temporary login details. Our support team will be happy to assist you and resolve any concerns.
Regards
hi there
it looks like there is an error
Deprecated: Creation of dynamic property CSF_Field_text::$field is deprecated in /home/acmmytf/www/wp-content/plugins/codestar-framework/classes/fields.class.php on line 14Do you know what’s going on ?
Thanks 
i found the problem: PHP 8.4. came back to 8.1 and all good sorry about that
Hi,
Thank you for letting us know your issue is solved. For further assistance, open support ticket here: https://themewinter.ticksy.com/.
Regards
I installed the latest update, but it still has a bug with the Title widget.
/home/dpvermit/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2516): Elementor\Controls_Stack->get_controls() in /home/dpvermit/public_html/wp-content/themes/buildbench/components/editor/elementor/widgets/title.php on line 172
How to fix this???
Hello,
We are pleased to inform you that the updated theme version 2.1.5 has been released. Could you please confirm if you are using this version?
If you encounter any issues with the latest update, we kindly ask you to open a support ticket at https://themewinter.ticksy.com or email us directly at team.themewinter@gmail.com. Our support team will be happy to assist you and resolve any concerns.
Thank you for your attention, and we look forward to helping you.
Best regards
Hey I have similar issue with the Buildbench. Could you send me a new version or what? Could you please help me? Here is my mail: zokamaric@gmail.com
Hi,
We sincerely apologize for the inconvenience. We have already fixed the issues with the Elementor updated version, but due to some technical issues, we couldn’t release the updated theme. Please open a support ticket here: https://themewinter.ticksy.com/ or https://themewinter.com/support/ and we will provide you with the updated theme.
Regards
Hello I’m trying to submit a ticket for support but since my last ticket wasn’t closed by you the system won’t let me submit a new ticket, please advise.
Hi,
We have closed your ticket. Please check it now. If you still have any issues, feel free to let us know, and you can add your queries to the old ticket.
Regards
I just tried to submit the ticket again but I got this message. “There is already an open ticket with the provided purchase code!” I did try to respond to the open ticket but it says “Nothing here, sorry! Go back home?” Please advise, site is down, I really need to get my clients site back up.
I really need to get this website back up but still when I try to submit a ticket for support I get a “There is already an open ticket with the provided purchase code!” I even updated my license not long ago so I’m not sure why I can’t get any help!
Hi,
Can you please check now? I hope it will work as expected. If you still encounter any issues, kindly open a support ticket here: https://themewinter.com/support/ and our team will assist you further.
Best regards
The latest Elementor update, combined with this theme, causes the website to crash due to errors. Are you working on an update to address this issue?
Hi,
We sincerely apologize for the inconvenience. We have already fixed the issues with the Elementor updated version, but due to some technical issues, we couldn’t release the updated theme. Please open a support ticket here: https://themewinter.ticksy.com/ or https://themewinter.com/support/ and we will provide you with the updated theme.
Regards
hi there,
looks like there is a bug on your theme:
https://cmr.re/could you please tell me it is from your side , it is the last update theme.
i’m not working on an update, i juste updated the version of elementor. Theme version: Version: 2.1.4
Could you please have a look ?
looks like it’s elementor bugging. i put an old version of it and it works. all good for now.
Hi,
We sincerely apologize for the inconvenience. We have already fixed the issues with the Elementor updated version, but due to some technical issues, we couldn’t release the updated theme. Please open a support ticket here: https://themewinter.ticksy.com/ or https://themewinter.com/support/ and we will provide you with the updated theme.
Regards
support for this Envato Market purchase code has expired for me. Does the update theme will come throught Themeforest soon ? when ?
Thanks
Hi,
Due to some technical issues, we can’t release the updated version at this moment.
As your support period expired, kindly open a ticket here: https://themewinter.com/support/ and we will provide you with the updated theme.
Thank you for your understanding.
Regards
hello
when i trying to install plugins and demo data it gives me the following error :
Downloading installation package from https://demo-themewinter.com/wp/plugins/online/codestar-framework.zip…
Download failed. cURL error 28: Failed to connect to demo-themewinter.com port 443 after 10002 ms: Timeout was reached
can you help me please
Hi,
We have responded to your ticket. Kindly review our reply and let us know if there are any further updates or questions.
Regards
Hi, I submitted a support ticket on Themewinter yesterday for ondemand1, how long does it usually take for support to get back to you?
Hi,
Sorry for the inconvenience. Unfortunately, we didn’t get any ticket submissions from ondemand1. Please open a support ticket here again: https://themewinter.ticksy.com/ or mail here: team.themewinter@gmail.com
If you face any difficulties please let us know. Regards
i can’t close the old ticket, i need a help, i have add the issue in old ticket can you please check and reply.
Hi we are using : https://ticksy.com/#contact for support ticket.
Let me contact with the author to fix the issues. Will reply you soon.
Regards.
I sent in a support ticket for an issue, got it resolved, and now I have another problem but only 1 active support ticket is allowed?? And I can’t even mark the first one as done?? This is a poor support system.
Hi,
It’s our system. You can tell your issues in old ticket. We have closed your running ticket. Now you can open new support ticket here.
Regards
hi there, Question before buying:
about Home page 2 on preview: Is it possible to add more color boxes on the same row ? is there other sets if build icons ? colors can be chose ?
Thanks
thanks
I just renewed my support as the website is throwing errors. But it wont allow me to submit my ticket on your end helpdesk.
Can you please try now : http://support.themewinter.com/support-center/
Regards.
Hi,
You can also try this link for submitting the support ticket: https://themewinter.ticksy.com/.
Regards
As others have also mentioned there is not the option that shows Theme Option from Appearance-> Customize->Buildbench Options. I want to edit header, footer, etc. The option is missing!
Hi graphicencounters,
Please install and activate all the required plugin.
I think you din’t install the require plugin properly.
Follow the doc https://demo.themewinter.com/wp/docs/buildbench/
Still, if you face the issue please open a support ticket https://themewinter.ticksy.com/submit/Regards
I have made no changes to the theme other than updating the plugin correctly You must be kidding to ask for support renewal costs when the issue is at your end. Please respond asap!
Hi,
There has been no issue from our end and any of our clients didn’t face this issue. Can you please confirm whether the CodeStar framework plugin is activated or not? If it’s activated but you have still the issues then we need to check it from your end.
So, you need to open a support ticket here: https://themewinter.ticksy.com/submit/ with temporary admin login details for checking the issues.
Regards
I can not find the all Theme Option from Appearance-> Customize->Buildbench Options. I want to edit header, footer, etc. The option is missing! Please help.
Can you please check the doc : https://demo.themewinter.com/wp/docs/buildbench/#line3_3
For further assistance please open a support ticket here : open a support ticket here: https://themewinter.ticksy.com/
Regards.
Hey, you have in documentation
“Slug Change First install Child Theme from Theme bundle. Open functions.php file with WordPress Editor or AceIDE and Change service url slug file on autrics-child\functions.php folder and write the below code”
That is done.
But, Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function “buildbench_projects_slug_register_post_type_args” not found or invalid function
Hi,
Please open a support ticket on our support forum. https://themewinter.ticksy.com/ with temporary admin login credentials. Then our support team will check the issues.
Regards
Unfortunately, that’s not possible, as I’m using Envato Elements where this theme is available in price. I don’t have a license key. You should adjust what you advertise and what you deliver, otherwise it’s a scam. You don’t even have proper custom code for changing the slug.
Hello, nice theme! How do we change the images of the buildbench sliders ? When I click on the slide, in the modification panel I have “background image” but I can’t click to modify. There is just the phrase, is this normal?
Regards
Hi,
Thank you very much for your queries. You can change the slider image from the Elementor. Screenshot: https://prnt.sc/mCwQL1H8_yFZ. If you face any issue for changing the image, then open a support ticket here: https://themewinter.ticksy.com/ with site URL and temporary admin login details.
Regards
thank you for your reply. How can i change the footer image?
Hi,
You can change the footer image from Appearence> Customize> Theme Settings> Footer Settings. Screenshot: https://prnt.sc/6_0KgMKEqxYl.
For further assistance, please open a support ticket here: https://themewinter.ticksy.com/submit/.
Regards
