984 comments found.
Hello,
We have taken over support for an older wordpress/woocommerce and are upgrading everything. We have an issue while trying to upgrade the theme. It does not want to install the wpbakery pagebuilder.
We selected the prepackaged version and them we get:
Updating Plugin: WPBakery Page Builder To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
TGMPA v2.6.1 Return to Required Plugins Installer
Hi ronnyl9,
To update the Gon theme, please read the document at the link https://docs.theme-sky.com/gon/#updating-the-theme
You can not update the WPBakery Page Builder and Revolution Slider plugins in Appearance > Install Plugins. To update 2 these plugins, you need to delete them first. Then, you go to Appearance > Install Plugins and install them again.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hi. When I use your theme I have problem with sitemap.xml. Its doesnt work with All in SEO plugin. Pls help.
https://timehall.com.ua/sitemap.xmlHi slavmel,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
My Gon theme isn’t working. I can’t change the headers on my website. Can you help me? Or do I have to pay support again for this?
Hi Alrisha2pisces,
Please read the document at the link https://docs.theme-sky.com/gon/#setting-up-header
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hi, Could we know where to change the default color of ##40bea7?
Eg: https://theinterview.asia/wp-content/uploads/2025/05/Screenshot-2025-05-08-at-3.15.12 PM.png https://theinterview.asia/wp-content/uploads/2025/05/Screenshot-2025-05-08-at-3.14.04 PM.pngSearched through Theme Options and couldn’t find it.
Thank you
Hi OaksSolution,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hi, I have updated to wordpress 6.8, and the add to cart button has went missing. Please assist. Thank you
Hi OaksSolution,
Maybe you enabled the Catalog Mode in Theme Options > WooComemrce > Enable Catalog Mode. Please disable this option and recheck your site.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hi, It is now resolved after disabled Catalogue mode.
Thank you for the prompt reply.
Hi OaksSolution,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
hello hoe you are god. i just purchase gon theme for my shop. can you tell me how i can instal it in my worldpress?
Hi creativeindsllc,
To install the Gon theme, please read the document at the link https://docs.theme-sky.com/gon/#installation
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Have a nice day!
Hello, we using gon theme version 2.0 and looking to update it to updated version
Plz advise should we need to go for new licence for this update ?
Sincerely Abid
Hi ab78609,
To update the Gon theme, please read the document at the link https://docs.theme-sky.com/gon/#updating-the-theme
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Have a nice day!
the new theme version is compatible with the wordpress 6.7 ?
Hi creativegreg,
Please update the Gon theme latest version
Version 2.3.9 - 18 Nov 2024 - Updated: Slider Revolution 6.7.21 - Updated: WPBakery Page Builder 8.0 - Tweak: compatible with WordPress 6.7 - Tweak: compatible with WooCommerce 9.4.1
Best regards,
My support license has expired and I need assistance. My website has broken since I updated the theme, it is requesting for wpbakery builder 7.6 but your theme update only goes up to 7.5, same is happen to slider revolution which is not latest update too. This 2 are causing conflicts and my website is almost not working. Please give me some tip as to what to do. I have desabled all plugins and activated again after re-installation; I have updated the theme, no avail. .
Hi tobizi,
Please use the WPBakery Page Builder 7.5 and the Slider Revolution 6.6.20 until we check and update the Gon theme latest version. Also, please renew your support.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Have a nice day!
Hello! We bought your theme a long time ago and now it is an outdated version of 2016, and now we want to update the theme without losing data, what should we do?
Hi sodruzamondilloev,
We have replied to your ticket. Please check it again.
Best regards,
Hi!
A few days a go i bought this theme but the license of Slider Revolution doesn’t work and also the license of wpbakery visual composer doesn’t work. How can we solve this problem?
Thanks, Peter
Hi HorecaDrenthe,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
Best regards,
Thanks for the info! Then i will see the update soon!
Hi HorecaDrenthe,
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.
Have a nice day!
I have deleted the defalt dem,o categpry and added my own categories but there is no option to slect them on backend
Hi sharadseoweb,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello,
Is your latest update compatible with: WooCommerce version 7.6.0?
Thank you for your answer,
Hi LAFOUINE0034,
The Gon theme version is 2.2.7 and it is compatible with WooCommerce 7.5.1. Please wait for us. We will check and update the Gon theme latest version in the future.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello team, I have used the gon theme on my website. I want images of the product to be clickable to go to the product page. Can you help me with this?
Hi milanaugmetic,
Please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you check it.
Have a nice day!
Hi i bought two of your theme and i will not use GON can i please return it?
Hi lionbob29,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Your theme can work with Dokan?
If can, at the product detail page, allow displaying different buttons and URLs (to optimize for Affiliate and Dropshipping)?
Example URLs to:
1. Order (default always available) 2. Buy on Shopee 3. Buy on Lazada 4. Buy on Amazon 5. Zalo Messaging 6. Whatsapp messaging 7. Facebook Messaging
And more buttons and URLs will be added later. Vendor can show or unshow buttons when URL or none URL input
If you can customize, What time your estimating? And How money?
Hi Cuongtranvugroup,
The Gon theme is compatible with the Dokan plugin. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello,
We have a compatibility error of your theme with the current version of WooCommerce!
Would you like an update to offer us?
Best regards
Hi LAFOUINE0034,
We will check and update the theme soon. Please wait. Currently, please downgrade WooCommerce to version 7.0.1.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi, instead of using this theme for ecommerce (selling physical products), can I use it instead to build an affiliate link store? How about for selling digital products?
Thanks!
Hi MountainDew,
Thank you for being interested in our theme!
WooCommerce allows you to add the external/affiliate products. Please read WooCommerce documentation https://woocommerce.com/document/managing-products/#adding-an-external-affiliate-product
You can also add digital products with WooCommerce https://woocommerce.com/document/managing-products/#adding-a-virtual-product. But, if you want to manage license for digital product, you may need to use a third party plugin.
Have a nice day!
Hi waliedomran,
You can use the Loco Translate plugin. You go to Loco Translate > Plugins > ThemeSky > search and translate your words.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
I need to remove the image in the background of the header in the project page without affecting the portfolio featured image, it seems that the portfolio image is linked to the project’s background image,
https://brandawy.com/portfolio/tradat/Hi waliedomran,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
