227 comments found.
Demo Theme not loading properly, it goes blank after some time, when i refresh not all pages appear
Hi. We’ve replied to your ticket. Please check it. Regards.
hi…. how to edit footer section? Why am I getting this error?
[tm_twitter style=”list” consumer_key=”EHu0qSdnGC0LlbdfN1EMqbprV” consumer_secret=”PqgP2Kf8dSLG2nQ7kKlbsGWMQhEXDeJacIyXlnujJeqWCMYKl5″ access_token=”2308652448-P9vlEvl7JYP4Yav9DOwSJOdLZc1NAxk90AQEcj0″ access_token_secret=”A3eG9zWshUZ3wtinyYToeiF6B7B4NchGCT05TKwyI8q45″ username=”unsplash” number_items=”3″ widget_title=”Recent Tweets”]
please check my screenshot – https://prnt.sc/xpFSMa3sNAZA
Hi,
Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you to check and fix the problem.
Thank you.
Hi, Why demo data stop after 45% ???
Hi there,
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our primary support channel, so the response time will be slower than usual, as we must first process support tickets in the Ticksy system.
Best regards.
hello, how is it possible to edit the social icons in the top bar Social Networks with regard to accessibility? i have activated them with show! thanks
Hi
You can customize the Social List by going to Customize > Social Networks
https://prnt.sc/UAGo9pd4Uq-gthanks for your feedback but I don’t mean that because I have already included the social feeds here, but it’s about the fact that I get the message Empty link A link contains no text with regard to accessibility.
or can you tell me where i find the right php for custom settings?
Can you open a ticket at Ticksy https://thememove.ticksy.com/submit or contact us via email at support@thememove.com so we can guide you in more detail?
Please update the plugins Slider Revolution and WPBakery Page Builder
Hello Healsoul new version will be released tomorrow. Regards.
I would like to know something simple like how to create a row with 3 columns where there is a space between the columns in the row settings I can’t find that?
Hi,
Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you to check and fix the problem.
Thank you
The buttons don’t seem to work… How do you change the “button text” on the buttons? There is no field for it with the buttons that are made for the theme.
Hi,
Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you to check and fix the problem.
Thank you
Is this easy to update like elementor? What platform do you use for editing and can you give me an idea of what it looks like? Thanks
hi, how do i make the header width boxed ? eg i do not want it to be full screen wide
its okay I chose header 14. it would be good if you had on your documentation what the headers look like as there are so many
1- Hello, is there slug change settings for services and resource? I see that service is using blog slug why?
Working: https://healsoul.thememove.com/blog/service/advanced-care/ Not Working: https://healsoul.thememove.com/service/hourly-home-care/2- Is the theme compt. full RTL?
Hi there,
1. Yes, you can change slug for these pages, please refer to this guideline: https://document.thememove.com/healsoul/page/how-to-change-page-title.html
2. Yes, our theme has RTL feature
Regards
thank you for info.
Working: https://healsoul.thememove.com/blog/service/advanced-care/ Not Working: https://healsoul.thememove.com/service/hourly-home-care/
why blog slug for services?
Hi, How can i edit footer and care giver page
thank you
appointment booking and google map does not work . how to setup booking form and google map.
Hi
You must enable Billing on the Google Cloud Project at:https://console.cloud.google.com/project/_/billing/enable
Learn more at https://developers.google.com/maps/gmp-get-started
For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
Don’t forger Enabling Geocoding API as well as Maps Javascript API to the project in Google Cloud Console. Don’t forget to add Geocoding API to API key restrictions as well.
Thanks
Thank you. But i already ask about Booking calendar. That is not working properly could not book an appointment as well as could not delete and approve booking . Do you have any tutorials or documentation or any other suggestion ?
Can you open a ticket at Ticksy https://thememove.ticksy.com/submit or contact us via email at support@thememove.com so we can guide you in more detail?
Hi, there is a new wordpress release of 6.2.1. Can I update the theme?
Hi,
You can update new WordPress version normally.
Regards
Hi,
I have 3 healsoul licenses bought them all with 1 year support. Unfortunately support is expired and we are facing an odd issue. My font is supposed to be Raleway (google font) but for some strange reason the font looks like Times New Roman for inveruriesmilecare website and some bold ariel font for Huntly(as seen below). Can you help me fix this? Its ruining the outlook of my websites.
I learnt from the comments that one other person has experienced the same issue as mine.
Thanks.
Urls: huntlydentalpractice.co.uk inveruriesmilecare.webblox.in
Hello
Please update the theme and Insight Core plugin to the latest version.
Then deactivate and reactivate the Insight Core plugin.
https://changelog.thememove.com/healsoul/Thanks for you reply. I updated the theme but I dint see any update for Insight core. The only version available to me in 2.6.0. I can see from your changelog that you have pushed 2.6.7. The home page displays the font right but the other pages is displaying incorrectly and still looks like times new roman. See this for your reference: https://inveruriesmilecare.webblox.in/?service=root-canal
I deleted cache on the theme, cleared browser cache, nothing worked. Can you please advise?
Can you open a ticket at Ticksy https://thememove.ticksy.com/submit or contact us via email at support@thememove.com so we can guide you in more detail?
I sent you an email. Please check your junk as I used my work email to send it. I look forward to your inputs.
Hi – I seemed to have an issue with fonts. In customise mode, screenshot A shows how the font should look – https://i.postimg.cc/T1tS7vD7/Screenshot-2023-05-15-at-12-23-08.png
But if you look at screenshot B, the font is a lot bolder – https://i.postimg.cc/DysyMCZv/Screenshot-2023-05-15-at-12-23-15.png
Then when I go to a different page, the font defaults back to something like Times New Roman throughout the whole website – https://i.postimg.cc/ZYf4sG4z/Screenshot-2023-05-15-at-12-25-16.png
Does anyone have any suggestions?
Thanks.
Hi,
Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you to check and fix the problem.
Thank you
the demo link is not working how can i test it?
You can test it here https://healsoul.thememove.com/
Regards
Hello, I’m interested in your theme, looks good. quick question, can caregivers signup and manage their own profile page via the frontend ? Thanks
Hello,
Thank you for your interest in our theme.
The feature you mentioned is not available. Unfortunately, caregivers won’t be able to signup and manage their own profile page via the frontend.
Regards
Really very nice, congratulations! Do you plan to make a version with Elementor builder in the future? thank you in advance for the answer.
Hello, thank you for your kind words. Unfortunately, we haven’t got any plan on that yet so I can’t promise anything.
We have a badge showing the on caregiver details. I have it placed on the page in the same place for everyone, yet it shows on some of the caregiver short details on the directory and not on others. How do I place it so it shows on all in the directory?
image.png
Hello,
Thank you for using HealSoul.
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you step by step.
However, email is not our main support channel, the response time will be slower than usual, I recommend you extend your support package to get the best help from our support team.
Regards
How do I show all on the Caregiver search results?
Hello,
Thank you for using HealSoul.
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you step by step.
However, email is not our main support channel, the response time will be slower than usual, I recommend you extend your support package to get the best help from our support team.
Regards
it does not work from my end…...
Hi,
Our team has replied to your all tickets
https://thememove.ticksy.com/customer/1723117/Please check it again.
Thanks
