4638 comments found.
the variant colours are blank. the colours are not showing up properly. how to fix?
Hi friend,
To support you best for this request, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
Is it a one-time payment?
Hi Friend, Yes it is one time payment
Hi friend,
If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support
I write the support several times for the major issues I have but haven’t received any answer yet.
Dear friend,
Our technical team just replied to your private ticket. Please check it out
Many thanks!
Hi friend,
We just replied to you via ticket, please check it. If you have any requests about our theme, please send it via ticket, we are willing to support you.
Hello. My product doesn’t change per the color I am choosing. Product is pushed from Printful app, if that helps. Any info is appreciated. Thank you.
Same with the size also, it won’t reflect my choice.
Please help me! =(
Dear friend,
To verify your case, could you please:
1. Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
2. Create a staff account to login to your site.
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers: https://prnt.sc/7oPzBq7YJr9K
Plus, please provide us your store URL and protected password (if any).
Many thanks!
Thanks for the info. But I will get back to you once I Renew Support for the theme.
Thanks a lot!
is it possible to add a new page for each category something like a landing page for each main category before taking to shop page
Hi friend,
Sorry that we don’t understand clearly for this question. Could you kindly tell us more details or image, sample site so that we can check it for you?
You can also submit a ticket at this link and choose the category Presale: https://halosoft.ticksy.com/
Hello, how can i call PageFly section to product description tab? Every product will have its own description created with pagefly.
Dear friend,
To verify this request, kindly help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Hello! The lookbook dots position is different for a desktop banner than for a mobile banner. Is it possible to have a different position for the mobile banner?
Dear friend,
To support you best for this request, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
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Hello, do you have a forum or support desk to send issues on the theme? I installed the theme on Shopify yesterday but some of the files and settings are missing. I need help in some sections including the Navigations, Search, etc.
Dear friend,
To support you best for these requests, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
Hi friend,
Yes of course, please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Thanks a lot.
Hi Team, We have sent some more queries regarding the theme in halosoft.ticksy. Our ticket number is #3329760. Kindly, have a look into it.
Hi friend,
We received your requests, our team is still checking for this, hope you can wait us.
Thanks a lot.
Dear friend,
Our support frame time: 24- 48 hours. We are currently reviewing all your requests and will get back to you soon via your private ticket. Please wait for our response
Many thanks!
Hi,
Sorry to be a pain, I tried looking on the documentation and through these support comments. On the slideshow I have added a heading and description. The description is over laying the text though. I tried added a
but this just resets where the text overlay starts. Please can you let me know how to allow multiple lines on a slideshow description?
Dear friend,
To support you best for these requests, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
Hello, when will there be a big update to improve speed performance? Because currently I use the CLASSIC version in 6.4.2 and the score is really very bad.The theme is really great but unfortunately very slow, and I think a big impact on GOOGLE SEO.
We will have a next update for ella soon About the speed of your website, can you help us submit a ticket https://halosoft.ticksy.com/ so we can have a deep check and support you?
Terrible support, I paid to renew it, and It’s been almost 3 days and nobody respond
Dear friend,
Apologize for the late response to you.
Because our support time frame is around 24 to 48 hours as we noted here: https://prnt.sc/S8Agvx81STTy support only from Monday to Friday, we are off at weekend.
Our team will review your request and will keep you updated today.
Many thanks!
hello, i am refreshing my theme for my client, On last version 5.1 we was able to see available product size on product collection. Now on latest version option seems to be there but nothing appear. Can you confirm if it’s still work or not? Can’t see anything in the documentation Thanks
Dear friend,
To support you best for these requests, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
On the furniture theme, the DRAG cursor is carried on the entire page and does not goes away.
https://i.postimg.cc/RVyYNvrp/screenshot-new-ella-demo-11-myshopify-com-2023-04-01-21-46-09.jpgHi friend,
To verify this request, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Thank you so much.
Dear friend,
If you want to disable “drag icon”, you can turn off this option here: https://prnt.sc/WMJ8hL2tNid1
Hope this helps you!
Hi Guys
I really like your theme new ella and I would like to purchase it, however I am unable to check your demo store on mobiles.
Theme in question is:
https://new-ella-demo.myshopify.com/?fts=0Every time I got redirected to a different theme on mobiles. Is this theme available at all?
https://imgur.com/a/YeYIDkEThanks for your response in advance
Henry
Hi Henry,
You cannot test our demos in this menu?
https://prnt.sc/SNZBI3KGONYA https://prnt.sc/RVIbX4dOyDJqHi Apologise, now I can see it. I definitely will buy this theme 
Have a great day!
Thanks a lot, our friend!
Hi, I have 2 questions:
1: Could you please help with a code or any help that allows me to display only one product per row (on mobile view) on the Collections page.
2: Did any of your recent theme updates address the speed issues? I was informed a few weeks ago that you guys would include a solution on the next update.
Hi friend,
To verify this request, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Hello,
Do you have the RTL ( Arabic ) version or not yet ?
Hi Friend, Ella is supporting RTL
Terrible support. 2 days since i have submitted a ticket, had one single generic response 17 hours ago. “Thank you for contacting us.” Nearly verging on 3 days without any clear customer service.
Hi friend,
Sorry for keeping you late. We will check and keep you updated today.
Thank you so much.
Hi,
I hope you are well. I cannot seem to locate how too add the block of tiles to the right of the slideshow as pictured here.
https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/slideshowPlease advise?
Any response would be appreciated.
Hi Friend,
Sorry for our late reply. To show banners next to slideshow, you can go to theme editor of Slideshow to add block: Banner
https://prnt.sc/0JlgYZSOVr63In the setting of Slideshow, please scroll down to enable: BLOCK BANNER
https://prnt.sc/Jm_HcNvyiQfcSmashed it. Thank you for the response. Apologies I could not see this anywhere on the https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/slideshow. It mentions categories but not the actual block banner. Thanks again!
No it is our missing, we should write clear instruction, will update in documentation. Thank you so much
I cannot get custom filters to work in the sidebar on collection pages. Is this broken again like in the previous version? Please help.
Dear friend,
To verify your request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and response shortly.
Many thanks!
Hello. I extended support for 6 months, but the license code isn’t working when I try to submit a ticket at https://halosoft.ticksy.com/ – Please assist.
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