Dear friend,

1/ Currently, the TeaTea child theme has been removed from Ella and will be made again and added into Ella 6.0 in the future.

Because the Ella is the main theme which offers multiple layouts and premium functions. It is using the newest technology of Shopify while Child themes are not updated. We will remove child themes and will add its design into Ella with adjustments.

2/ Therefore, you can use the Ella theme which offers multiple layouts, many features, functions will be useful for your business.

3/ You also can test directly our theme on your devices (PC, tablet, mobile) via this demo site: https://new-ella-demo.myshopify.com/?fts=0

Also, you can update the information about functions, features and layouts via our document here for your reference: https://halosoft.gitbook.io/ella-documentation/

Hi friend,

Are you referring that you want to make description tab open default on mobile?

If so, you go to Default product -> Description -> enable for “Open tab for mobile”: https://prnt.sc/25NP62gi1bgp

Note: It will only apply for ‘Horizontal Tab’ and ‘Vertical Tab’, so in layout for mobile, you have to choose vertical or vertical with sidebar: https://prnt.sc/4yGTJ8XzKgs9

Dear friend,

For your question:

Our theme was built from the Dawn theme of Shopify. With the Apps you asked in above question, when creating the Apps, their Developer will try to make it compatible with every theme on Shopify and if you have any trouble while integrating the Apps to the theme, please contact to the App Developer so they can help you and we think that they will understand their product better than anyone.

Dear friend,

Thank you for your attention to Ella theme

Answering for your pre-sale question:

Our theme support for slider revolution and we also have settings to adjust slideshow auto play time as you can see it here: https://prnt.sc/xkNSXjKE7STF

Feel free to email me back with any query or concern. Hope to hear from you soon. Thank you!

Thanks for your quick response. On another note, I quite like the Tea Tea child theme. Not sure how child themes work but which parent theme is this the child theme of? Can I customize and use this child theme for my store? Apologes for my lack of tech knowledge.

Dear friend,

1/ Currently, the TeaTea child theme has been removed from Ella and will be made again and added into Ella 6.0 in the future.

Because the Ella is the main theme which offers multiple layouts and premium functions. It is using the newest technology of Shopify while Child themes are not updated. We will remove child themes and will add its design into Ella with adjustments.

2/ Therefore, you can use the Ella theme which offers multiple layouts, many features, functions will be useful for your business.

3/ You also can test directly our theme on your devices (PC, tablet, mobile) via this demo site: https://new-ella-demo.myshopify.com/?fts=0

Also, you can update the information about functions, features and layouts via our document here for your reference: https://halosoft.gitbook.io/ella-documentation/

Will the customers need a shopify application to switch languages from English into Spanish , or bella already come with the integrated language integrated and customers can choose Spanish ..? can I set up the website’s main language, Spanish?

Hi friend,

Do you have a demo where the language switch is activated and working?

==> You can test on our demo: https://new-ella-demo.myshopify.com/

If you want to switch languages, you have to use translate app. And you can set up Spanish as the default for your site. Please refer to this link: https://halosoft.gitbook.io/ella-documentation/theme-settings/multiple-languages.

Dear friend,

Regarding your question:

Our Ella theme has the threshold for free shipping function here: https://prnt.sc/1OxlFoZGrZ-7

1/ In processing of set it up this function:

For instance: $800 https://prnt.sc/Psb8MjoylUig

2/ When your customers add to cart any products. In case, it is not enough. The free shipping bar will notify you as your screenshot and your customer need to buy extra products to get free shipping: https://prnt.sc/7jgLJb9K9wE2

Hi friend,

Could you kindly submit a ticket at this link https://halosoft.ticksy.com/ and choose category pre-sale, then give us the link mock-up so that we can check it for you?

Dear friend,

Thank you for your attention to our Ella theme

Answering for your presale question:

Yes. Ella theme has some sections for the Flash Sale, you can see it here:

In addition, if you have any further requests, you can submit a ticket via our support system then choose a category is Pre-Purchase Question https://prnt.sc/5_d88EIiLi_h to get our assistance.

Thank you so much for the replay We actually had something like this in mind if you can confirm there is such a possibility.

Thank you!

Dear friend,

If you want to have something like your sample site, we only have an option as shown in this screenshot: https://prnt.sc/la0z9hxi06x5 in our Ella theme.

In other words, if you want to be completely similar to the sample website, we can provide a customization service for your store to build this function.

Dear friend,

We already replied to your ticket number # 3352416. Please check it out.

Dear friend,

To verify your request, could you please:

1/ Open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and choose a category called “Report theme Bugs” https://prnt.sc/n8_SIF8G93JQ which doesn’t require you to verify your purchase code.

2/ Provide us the App guideline so we can check for your site.

3/ Create a staff account to login to your site.

Hello friend,

In this case, please submit a ticket at this link: https://halosoft.ticksy.com/ and choose category Report bug: https://prnt.sc/BZSlXrnhjE0y Our team will check if it is theme bug or not. If it is bug theme, we fixed it for you and you don’t need to renew the time support. But if it is not the theme bug, you have to renew the time support to get our support.

Thanks a lot.

Hi friend

Could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.

Hello, yes.

Dear friend,

Thank you for your confirmation

To support you for this request, please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.

Many thanks!

Yes. We will send you the guideline it via your email: icatchersstorecom@gmail.com so you can fix it by yourself.

Awaiting mail, not yet received.

Dear friend,

We already sent to you via your email address. Please check it out

Friend, you can go to https://prnt.sc/sa_tfjvo8pDB -> https://prnt.sc/SLN3CD45shmn

Could you please open a support ticket, our team will support asap within 24 hours

Thanks for the quick reply.

Hi Friend, can we ask which ella version you are using? Ella 6.5.0 or lower?

Also, can you submit a ticket and provide us a staff account for support@halothemes.com so we can help you check this issue on your site?

Hi Friend,

We are sorry for your experience but we have checked your ticket history and our supporters are trying to support you well in our time frame for support, our last reply was 2 hour ago as well.

Also, what you said about making the ticket private so people can’t see how long is not correct.

When you create a ticket, you have the ability to make it private or public by your choice. We only make it private in case you provide your private information such as: your store login account, email, or something like that

Imagine if other people can see your store login info which you provide us, it is risk so we will make it private when we see these situations.

We try our best to monitor tickets all throughout the day. However, this is not always possible due to different timezones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours

Our team will help you check your requests and resolve it asap

They just replied after I left this comment. After a week of not solving the issue, and 4 days to respond in between, no less than 2. I didn’t gave sensitive information. You just decided to make it private (when I choose not). Because there, It can show how long you take to respond, again, 4 days. At least the last time that I checked, weekends has 2 days, not 4. So don’t lie to people, so at least they know that if something urgent happens with their site, you won’t solve the situation fast. Again, it’s been more than a week that you don’t adress my issue, and people in coments below are making the same comments about not getting a response. Instead to respond here so fast, do with the people that already paid for your product.

Hi Friend,

Our team will help you check and reply to you asap

Hi friend,

To support you best for this request, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.

Dear friend,

We have already received your ticket.

Our team will verify your request and will get back to your ticket number soon.

I see everyone has the same problem. I look forward to your urgent solution to this situation. Please our business is very urgent. We look forward to your quick return to our ticket. This is a technical error.

We will keep you updated via your ticket number when we’ve done it.

Many thanks!

Dear friend,

Thank you for your attention to Ella theme

Answering for your presale question:

We have available “product block” section like this: https://prnt.sc/ZH3rFMyBsadV it can help you to show 6 products per row

If you have any further requests, let us know. We always willing to support you.

Thanks for your reply! What we need in our website is close to this, but 6columns and also with left product filters. Would that be possible?

Hi Friend, could you please tell us you mention about 6 columns on category page with product filter?

Dear friend,

We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours.

Our dev team is currently checking your request and will get back to your ticket number.

Many thanks!