195 comments found.
I’am unable to edit the cause & portfolio page with “block editor”, THere is no option to switch from classic editor to block editor..
while editing the post pages, There is option to switch from classic to block, But not in the Cause, Portfolio& Personnel page.
Hi,
Sorry, in the Cause, Portfolio and Personnel: we’re focus to work with the page builder so we don’t switch it to block editor.
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Hey! Thanks for the reply.
In Your default page builder… The Delete icon to remove a section is Vanished… Can’t find an option to remove the sections…
Can you please check and let me know.
Thanks
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Please add Discord in the Top Bar Social…
Hi,
Thank you for your suggestion.
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Hello, is there a way for a list of 10 most recent donations and top 3 donors with their donation amount posted on the front-end of each campaign for visitors to see?
Hi,
Unfortunately, we don’t have that option, sorry. Thank you so much for your interest, by the way.
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Hello, I’ve got some preorder questions: 1) Can I use vector logo? 2) Does it support Giving Block’s donation processor? 3) Does it support Crypto Pay plugin? 4) Are woocommerce full catalogue view, sorting etc. available? 5) No Elementor support?
Hi,
First of all, thank you for your interest 
1. The logo format should be img/png/webp/svg, if you use the vector, it’s not possible.
2. We don’t support Giving Block’s, sorry.
3. We don’t support the Crypto Pay plugin, sorry.
4. You can try to check the WooCommerce shop page on our theme: https://demo.goodlayers.com/chariti/demo1/woocommerce-page/ .
5. We don’t support Elementor, sorry.
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Thank you for your answer! Can you provide me with more information, please?
1. As mentioned Chariti theme works with Stripe payments. How come the payments look like? Is there a redirect to the stripe site or direct payments on charity site? 2. Can I use all payments methods from Stripe? 3. Can I use GiveWP plugin with Chariti theme and their premium add-ons?
Hi,
1. You can check our video to understanding it better: https://www.youtube.com/watch?v=ohNcY6kei74 .
2. We’re only support for the standard Stripe.
3. We don’t support for GiveWP, sorry. Maybe the main plugin work but I’m not sure about their premium add-ons.
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Thank you for your answer!
1. But that’s a link for PayPal payment… How come Stripe payments look like (credit card)? Is there a redirect to Stripe to make transaction?
2. What is standard Stripe? Credit card? GPay, Apple Pay etc. are not standard?
Your theme is finely tuned, perfectly built but the main mechanism of donations is not fully understood. If the payment is processed directly on the site, and not on a verified Stripe-type resource, this can be embarrassing for the payer
Regards.
Hi,
1. The Stripe will stay on the website and complete the payment: https://1drv.ms/i/s!ArWBbugpWOPIg7MjDY0hx6wJc1Qf2w?e=miIUkp . I recommended to check it on our live demo: https://demo.goodlayers.com/chariti/demo1/cause/providing-access-to-safe-water-sanitation-and-hygiene/ .
2. You can check more information here: https://stripe.com/docs/implementation-guides/standard-connect#connect-integration-type .
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Update: Resolved very quickly by support team.
Hello, Trying to view active licenses so i can revoke one and install on new site. I registered for an account on your licenses site but never received the email to activate. It isn’t in junk. Please advise.
Hi,
Thank you so much for purchasing our theme.
Have a nice day
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Hello, I’m planning on purchasing this theme today. I noticed that for the last few days, your Live Preview page buttons/links are not clickable. I’ve tried from serveral browsers from desktop, tablet, and phone. Something is definitely wrong. You may want to check into that.
Hi,
Thank you so much for your reported. Have a nice day!
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You’re welcome. Do you know when it will be working? I need to do a demo with our client. Or is there another way to review the demo pages? Thanks.
Hi,
Our director will take a look at it and get back to you as soon as possible.
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Sorry, it was our caching issues. It’s been fixed now. Can you try again?
Thank you!
Hello,,, I would like to ask about the possibility of adding payment methods other than PayPal, Authorize or Stripe… Is this possible? Thanks
Hi,
It’s requirement customized and it’s big work, please consider hiring a freelancer to do it for you.
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Do you know someone who has done this work properly?
Hi,
Please contact to support.loc@goodlayers.com and I will send some recommend for you.
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Hello, I am interested in buying your theme but have a question tied to the demo site. I tried two of the demo designs, and I am noticing something in Safari on Mac on the about our organization page (https://demo.goodlayers.com/chariti/demo1/about/) – At the bottom of the page, there are three sections for GIVE SUPPORT and TRUST. These display fine in Chrome and on mobile, but when I view this in Safari, you can see from this attached screenshot that the section is cut off. Can you please help on this because most of the rest of the design looks modern and clean, so I just want to make sure if I buy that I don’t start off with issues I wouldn’t know how to fix. Thank you. Here is that screenshot of how it displays in Safari: https://ibb.co/zbtJmqg
Hi,
First of all, thank you for your interest
It’s working fine on my side. I will check with my colleagues about it.
Also, if you face unknown issue, you can get support from us on our support system.
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Thank you for the reply. I have a new MacBook Air and a new iPad Pro, and in Safari, when you go to the about our organization page, the bottom is cut off. I have tried this on 2 MacBooks and 3 iPads and see the same issue in Safari. In Chrome, it’s fine. On the phone, it seems fine. But Safari on Mac is not, and I am scared to purchase if this issue is systemic or just brushed off. Otherwise, the theme meets all my needs, seemingly.
Hi,
Sorry for the late reply.
Thanks for reporting this to us. We will have this fixed soon! The issue is just the different way to render the css from these two browsers. It’s set up by the page builder not by the theme’s code itself. We will check for the solution soon.
Cheers!
Thank you! That’s perfect! Great job on everything and I look forward to exploring the theme.
Sorry for the delay. Just a quick update that we found the solution on this one already. Will have it updated in the theme very soon.
Cheers!
Hi,
We are planning to install chariti team for our non profit organization. We wanted to understand the licensing model. Can you please point us to the documentation around licensing. Also, is it possible to deploy the plugin using same license key on non-prod and prod environments?
Can you also point me to installation documentation.
-Aditya
Hi,
First of all, thank you for your interest
You can check the license detail here: https://themeforest.net/licenses/standard .
For the installation, you can check the video here: https://www.youtube.com/watch?v=LuULn83mUA0 .
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Hi , do you support payeezy payment gateway ? if not , how much does it cost to add it by your team or developer?
Really sorry, our theme support only Paypal, Authorised.net and Stripe. 
To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
I purchased this theme months ago and worked on it few days and everything was working fine but I didn’t publish the website now I have a fresh download and want to work on it am facing a few things
1. When am trying to save settings from Dashboard page … Goodlayers > Goodlayer am getting an error
“An error occurs
Please refresh the page to try again. If the problem still persists, please contact administrator for this.”
2. I have only revoked this license once but in the revoke dashboard it reads 24/25 .. kindly assist
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
For the license issue, I will inform our director about it and he will get back to you soon.
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The revoking, it means you have 24 left so this will be fine
Does this plugin comes with a free donation system or I still need to buy one like give or charitable …?
Hi,
First of all, Thanks for your interest
The donation system is our in-house development plugin. You don’t need to buy it for extra. It’s already included with the theme.
I have installed and activated all required plugins and imported demo but now when I click on event section, it shows activate event plugin. It wasn’t present in required plugin. Can you share that event plugin and explain me hoe to import demo for the events? Also there are many missing images even after updating all required PHP parameters like max_input_vars, memory and all. Please help as client has given deadlines.
Got resolved after updating PHP
Hi,
Glad it’s working for you now. If you have further questions, please submit it on our support system: https://goodlayers.ticksy.com/ .
Have a nice day!
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I purchased the theme is really cool, but the credit credit card field is disabled..
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hi, Presale questions: Is the theme RTL supported ? if yes, so where is the demo that built in Arabic language? and does the web builder RTL also? Is there a videos that explain how to use the web builder ? Is the theme flexible enough to add any plugins ? Waiting for your reply thanks
Hi,
First of all, thank you for your interested
Our theme support RTL but we don’t have a demo at the moment, sorry – https://i.imgur.com/T7vGqAR.jpg .
You can check how to page builder work here: https://www.youtube.com/watch?v=N0haJbDM8ac .
Our theme working fine with other plugins, but we can’t confirm it will work well with all the plugins.
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Hey!! as you dont support other payment gateways.
Can you suggest someone who can help us integrate other payment gateway…
and if we want options other then card and paypal… does theme will support after changing the payment gateway?
Hi,
Really sorry but in this case you may have to seek for a freelancer to do the job. We can’t recommend ones at this point.
About the support, you may have to talk to the dev carefully before doing this because normally, when you update the theme, it will override the changes. You may have to modify via child theme instead.
Dear Support,
We have a Cause that we created in the English Content and the same is also created in the Arabic Content.
However, we noticed that both the Entries have two separate Cause IDs. Since both are the same cause (Translated), can we have using the same Cause ID?
Kind Regards, Safeya
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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Actually, we have purchased the theme throw a company who developed our website. is there any way to prof that throe the theme? as of now we are facing some issues and cannot use the website with the issues.
awaiting for your reply.
best regards
Hi,
Please try to contact Envato about it, it’s beyond our capabilities.
https://help.market.envato.com/hc/en-us/requests/newBest Regard!
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Hi
Actually, I just checked with the dev already. When you create separate language posts/pages using third party translation plugin, it won’t be the same id, it need to be separated.
“An error occurs” Message. Please refresh the page to try again. If the problem still persists, please contact administrator for this. Can some help!
Above is the error message I get when trying to edit content on my WordPress site using GoodLayers Core.
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Excellent, this was very helpful! You are AMAZING! Thank you for your time and thorough feedback!
Hi,
Glad your website working again now.
I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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Hi,
We liked your theme but we have few presale queries?
Is it possible to create a cause from frontend ?
If possible login required or is it optional?
Is it possible to ask for additional details from admin and hold the registration ?
Regards, csoftech
Hi,
First of all, thank you for your interest .
1. Unfortunately, it’s not possible to create cause from front-end.
2. It’s optional, you can donate to the cause without login.
3. You need to use the contact page in this question.
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Hello,
I’ve spent tons of hours trying to get the perfect theme and then I bought it. I immediately regreted it. It doesn’t work as expected. The page builder has LOTS of bugs and ruined the home page many times.
I’m sorry but I can’t have a phase where I start reporting every single bug. I just want my money back. After buying more than 120 items on ThemeForest I think this is the first time I ask for a refund. Sorry, I just don’t have the time to report every problem.
Thanks.
I’m trying to make it work.
I’ve replaced slider revolution from the top of the page with a full-width video and I have some problems:
1 – The video does not auto-play despite I set it that way. 2 – Once you put your mouse over, the title and controls from YouTube appear, of course, I don’t want that, this video is used as background and the controls should hide.
3 – How do I change the title “Blog” on the blog? It can’t be changed despite I’ve changed the tittle’s page.
4 – I’ve chosen the “framed” blog style for my blog. Then I went to Option > Reading and selected that page as the entries page. So it broken. Now the frames are not visibles.
5 – I can’t change any option in the Goodlayers > Single blog > Blog style
No matter how many times I change the “Single Blog Head ( Title ) Style”, “Single Blog Title Style”, or “Blockquote style” it doesn’t change anything.
6 – After I’ve imported Demo 1, an image that should be shown on mobiles, it’s not.
Go to your site: https://demo.goodlayers.com/chariti/demo1/
Just after the header, you have this image: https://a6e8z9v6.stackpathcdn.com/chariti/demo1/wp-content/uploads/sites/2/2020/02/child.jpg
The setting of that is: “Hide This Wrapper In” = “None”.
Still, that image is not visible on mobiles.
7 – In “Goodlayers > Personnel Style > Personnel Category Slug (Permalink)” I’ve changed the permalink.
The instruction says “Please save Setting > Permalink area once after made a changes to this field.”
I’ve went to Setting > Permalinks, and of course, it’s nothing to be saved. Anyways, I’ve click on Save and still the personnel new permalink category it doesn’t work.
How can I edit the personnel category slug?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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I’ve already did and got no response so far.
Hi,
We don’t provide support in the weekend, we will answer all the questions in your ticket.
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