183 comments found.
Failed to insert row from line 5618 into table _fwbk_wpbx_posts. WordPress database error: The query could not be run because it contains invalid data. I keep getting an error like this while uploading the demo, is the theme faulty?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
I loved the theme. Can I get a discount, please?
Hi there,
Thank you for your message and I’m glad to hear that you loved the theme. Unfortunately, there are no further options for discounts as the item is already being offered at a discounted price. The regular price of the item is $59, so you are already getting a good deal.
If you have any further questions or concerns, please don’t hesitate to let me know.
Best regards, Rainbow-Themes Team
Alright
You are welcome 
Rainbow-Themes Team
Hello. The theme is not working properly with any php version > 7.4
It also has bugs with the latest version of Elementor
Hi SoanKrown,
Thank you for reaching out to us. We are pleased to hear that you are using our theme with the latest version of PHP (7.4) without any issues. We understand that you are experiencing a problem, and we would be happy to assist you in resolving it.
To better understand the issue and provide a suitable solution, we kindly request that you create a support ticket in our suppot center. Our dedicated support team members will be more than happy to help you resolve the issue as soon as possible.
Please create support ticket here: https://support.rainbowit.net/support/login
Thank you for choosing our product, and we look forward to hearing from you soon.
Best regards, Rafekul
How to disable the popup blog when clicking on any blog from Homepage or Blog Page?
Hi there,
Thank you for reaching out to us!
To enable or disable the blog popup on your website’s homepage, you can easily edit the blog element using Elementor. Additionally, you can also manage the popup settings for the blog page from the theme-options.
We hope this information helps you customize your website according to your preferences. If you have any further questions please create a support ticket here: https://support.rainbowit.net/support/
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Thank you!
You are welcome
Is there a reason you have not incorporated a dark mode switcher? Seems like a natural progression for somthing like this
Hi there,
Thank you for reaching out to us.
No actually there is no specific reason for it. Now you can set dark or light mode invidiously. We will add the dark and light mode. We have received requests for dark light switches from many customers. We plan to add this in our future updates.
We appreciate your patience and understanding as we work to improve our service and meet our customers’ needs.
Thank you again for your interest in our product.
Thank you Rafekul
Please make it a simple light and moon icon in the header and not a floating switch or something hidden in a menu. Simplicity is everything.
Thank you for your advice. We are working on making our theme more user friendly. Our theme will be updated soon.
Thank you
Can we add link to spotify as to our social media? I am asking it in context of having spotify podcast.
Hi there,
Thank you for contacting us.
We will add the social media options for spotify in our next update.
Thank you
I noticed one more thing double scrollbar in portfolio after clicking on project and in blog as well. It ruins the esthetic in my opinion.
Hi there,
Thank you for contacting us & your opinion.
We have noted your request. We will check and update our theme as soon as possible.
Thank you
Could you add to this theme subpage Services in next update? I think it could be useful.
Hi there,
Thank you for contacting us & your request.
We have noted your request. We will check and update our theme as soon as possible.
Thank you
How can i change the Footer Logo?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
the theme looks fantastic, but does have some challenges. Every time I download the basic plugin Rainbowit Demo Importer Helper and Rainbow Elements I get an error namely: cURL error 28: Failed to connect to rainbowit.net port 443 after 10003 ms: Timeout was reached.
Now I managed to upload them individually, but when I want to activate and install the “Install demo data” and Designer light demo data I get the same error: cURL error 28: Failed to connect to rainbowit.net port 443 after 10003 ms : Timeout was reached.
now i have tried everything from: deactivate all plugins, theme and even delete the website but no luck. This issue has also been created under ticket number: #9689
Hi there,
Sorry for your inconvenience.
I believe our support team member has already answered your ticket. Please help our support team member with your information.
Thank you
Do you plan to match woocomerce look to main page look especially buttons?
Hi there,
Thank you for contacting us.
What do you mean by buttons, please provide an example screenshot.
Thank you
https://ibb.co/vLfVMc7 https://ibb.co/Yyfn04P it would look much more profesional if buttons would be the same as on main page
Thank you for your screenshot and your feedback.
We will do this in our next update.
Thank you
I tried to “Install demo data” and import Designer light demo data. but each time I try to import the data each time I get an error message or nothing will show. I have uploaded a screen shot of that error… in ticket, i also have submitted ticket #9283
Request your support team to call me and help me to install the complete website in my hosting.
You can reach me goud.arun@gmail.com
Hi there,
We have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
We believe that a member of our support team has contacted you.
Hi
Two questions, can I use dark mode and light mode using a switch?
If it can be done, how would it be?
Thank you
Hi there,
Thank you for contacting us.
At this moment there are no options for Dark/Light Switcher. You can set globally Dark or light mode from theme options.
Thank you
I have several questions before buy,
I wanted to know is that support dedicated blog page or not, Because I saw that, blogs are popping up in the homepage if I click.
Apart from Personal Homepage, how friendly it will be for blogs with SEO ?
Is that mobile friendly theme ?
Hi there,
Thank you for contacting us and your interest
1) Yes, we have a dedicated blog page. You can see the demo here: https://rainbowit.net/themes/inbio/blog/
2) Yes, inbio is a SEO friendly theme. You can purchase without any hesitation.
3) Yes, Off courses it,s 100% responsive for all devices.
Thank you
Rainbow-Themes
Thanks for the quick reply, Is there any option to block the popup blogs in homepage and option to click to new tab ?
I am facing another issue. when i hide any section from the navigator then i can not update to implement the effect what is the issue i can not figure it out .. I have opened a ticket also…..
Hi there,
We have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
Hi,
I installed the theme, but not able to edit using elementor, it is showing error message as ” Having problems loading Elementor? Please enable Safe Mode to troubleshoot how to solve “
When i click edit with elementor page is not loading, and a popup message says enable safe mode.
Please revert back to boselectrowheelz@gmail.com
Thankyou
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hi I saw that you have update the theme. What is the current supported php version for theme?
Hi there,
Thank you for contacting us.
We have fixed all compatibility issues with the PHP latest version. So now our theme supports PHP’s latest version 8.2
Thank you
Thank you very much.
You are welcome
Hello there,
I’m using your product. I can’t update for ACF pro. It asks me for a serial number. How do I update it?
Thank you for this beautiful theme… ❤️❤️❤️
Thank you for contacting us.
Bundled plugins may ask for a purchase code for registration/activation once installed. You can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released.
We will provide the latest version of the bundled plugin as soon as it’s been tested with our theme.
Thank you
Hello, is it possible to add links in the resume/experience section? Or an Accordion to expand content? I would like to add more information about my experience than the box gives you. Thank you.
Hi there,
Thank you for your interest.
Yes, You can add any link to the resume or experience section.
Thank you
I tried to import developer light demo data. but each time i try to import the data each time i get an error message . I will upload a screen shot of that error…i also have submitted a ticket #8737
Hi there,
We have received your ticket. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
We have replied to your ticket please check your ticket.
