4647 comments found.
Can the navigation bar of ella demo15 be stored? The navigation bar is always open, vision is affected。
Hi friend
Are you referring this Shop all categories? https://prnt.sc/20WH5xcPWZ-ICould you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
Hello, yes.
Dear friend,
Thank you for your confirmation
To support you for this request, please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Many thanks!
Hi Team,
I am unable to update the theme from Ella-6.4.2-theme-source to Ella-6.5.0-theme-source. I have also followed the error fixing video on settings.data.json file yet it gives an error. Unable to submit a ticket, please share a tutorial or help please.
Thanks
Dear friend,
Could you please provide us your email address so we can send you the guideline ?
Many thanks!
Hello, sure please mail on icatchersstorecom@gmail.com Also I have already followed the instructions on the online documentation as well as the error video available on settings.data.json
Yes. We will send you the guideline it via your email: icatchersstorecom@gmail.com so you can fix it by yourself.
Awaiting mail, not yet received.
Dear friend,
We already sent to you via your email address. Please check it out
Hello, How can I hide the ‘vendor’ in the collection section? Please do not suggest contacting Support! I cannot wait for 4-5 days for an answer. (I have 1 month of remaining support time) Thanks.
Friend, you can go to https://prnt.sc/sa_tfjvo8pDB -> https://prnt.sc/SLN3CD45shmn
Could you please open a support ticket, our team will support asap within 24 hours
Thanks for the quick reply. 
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It's urgent. Please check and help.Hi Friend, can we ask which ella version you are using? Ella 6.5.0 or lower?
Also, can you submit a ticket and provide us a staff account for support@halothemes.com so we can help you check this issue on your site?
They take weeks to respond in the tickets and they make it private so people can’t see how long they take to respond and all the complains, but here, that possible buyers are seeing this, they respond inmediately. BE carefull, if you have an issue with the theme, they won’t respond for weeks.
Hi Friend,
We are sorry for your experience but we have checked your ticket history and our supporters are trying to support you well in our time frame for support, our last reply was 2 hour ago as well.
Also, what you said about making the ticket private so people can’t see how long is not correct.
When you create a ticket, you have the ability to make it private or public by your choice. We only make it private in case you provide your private information such as: your store login account, email, or something like that
Imagine if other people can see your store login info which you provide us, it is risk so we will make it private when we see these situations.
We try our best to monitor tickets all throughout the day. However, this is not always possible due to different timezones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours
Our team will help you check your requests and resolve it asap
They just replied after I left this comment. After a week of not solving the issue, and 4 days to respond in between, no less than 2. I didn’t gave sensitive information. You just decided to make it private (when I choose not). Because there, It can show how long you take to respond, again, 4 days. At least the last time that I checked, weekends has 2 days, not 4. So don’t lie to people, so at least they know that if something urgent happens with their site, you won’t solve the situation fast. Again, it’s been more than a week that you don’t adress my issue, and people in coments below are making the same comments about not getting a response. Instead to respond here so fast, do with the people that already paid for your product.
Hi Friend,
Our team will help you check and reply to you asap
Hello, I love the Ella theme, I only have 1 issue, how do I remove the ’’continue shopping button’’ in cart page? I don’t see any option to do this. I want to remove this button completely from the cart, for less distraction so customer can focus only on the checkout button.
Hi friend,
To support you best for this request, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
Hello. We are using the Ella theme. Our products are also available in multiple color options. But when we want to change the color of the product, we do not switch between the colors. For example; The color of the product is black, but when we choose the red color, the image does not appear. If we switch quickly between the selections, the picture comes up. There seems to be a problem with the theme. We look forward to your return as soon as possible. Thanks in advance.
Please we need urgent assistance. Our ticket number: 3346754
Dear friend,
We have already received your ticket.
Our team will verify your request and will get back to your ticket number soon.
I see everyone has the same problem. I look forward to your urgent solution to this situation. Please our business is very urgent. We look forward to your quick return to our ticket. This is a technical error.
We will keep you updated via your ticket number when we’ve done it.
Many thanks!
Hello! Is there any layouts with 6 product columns or more? Is that possible?
Dear friend,
Thank you for your attention to Ella theme
Answering for your presale question:
We have available “product block” section like this: https://prnt.sc/ZH3rFMyBsadV it can help you to show 6 products per row
If you have any further requests, let us know. We always willing to support you.
Thanks for your reply! What we need in our website is close to this, but 6columns and also with left product filters. Would that be possible?
Hi Friend, could you please tell us you mention about 6 columns on category page with product filter?
Ticket: #3345544 Fast to respond but slow to look at the problem…
Dear friend,
We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours.
Our dev team is currently checking your request and will get back to your ticket number.
Many thanks!
the variant colours are blank. the colours are not showing up properly. how to fix?
Hi friend,
To support you best for this request, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
Is it a one-time payment?
Hi Friend, Yes it is one time payment
Hi friend,
If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support
I write the support several times for the major issues I have but haven’t received any answer yet.
Dear friend,
Our technical team just replied to your private ticket. Please check it out
Many thanks!
Hi friend,
We just replied to you via ticket, please check it. If you have any requests about our theme, please send it via ticket, we are willing to support you.
Hello. My product doesn’t change per the color I am choosing. Product is pushed from Printful app, if that helps. Any info is appreciated. Thank you.
Same with the size also, it won’t reflect my choice.
Please help me! =(
Dear friend,
To verify your case, could you please:
1. Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
2. Create a staff account to login to your site.
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers: https://prnt.sc/7oPzBq7YJr9K
Plus, please provide us your store URL and protected password (if any).
Many thanks!
Thanks for the info. But I will get back to you once I Renew Support for the theme.
Thanks a lot!
is it possible to add a new page for each category something like a landing page for each main category before taking to shop page
Hi friend,
Sorry that we don’t understand clearly for this question. Could you kindly tell us more details or image, sample site so that we can check it for you?
You can also submit a ticket at this link and choose the category Presale: https://halosoft.ticksy.com/
Hello, how can i call PageFly section to product description tab? Every product will have its own description created with pagefly.
Dear friend,
To verify this request, kindly help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Hello! The lookbook dots position is different for a desktop banner than for a mobile banner. Is it possible to have a different position for the mobile banner?
Dear friend,
To support you best for this request, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
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Hello, do you have a forum or support desk to send issues on the theme? I installed the theme on Shopify yesterday but some of the files and settings are missing. I need help in some sections including the Navigations, Search, etc.
Dear friend,
To support you best for these requests, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
Hi friend,
Yes of course, please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Thanks a lot.
Hi Team, We have sent some more queries regarding the theme in halosoft.ticksy. Our ticket number is #3329760. Kindly, have a look into it.
Hi friend,
We received your requests, our team is still checking for this, hope you can wait us.
Thanks a lot.
Dear friend,
Our support frame time: 24- 48 hours. We are currently reviewing all your requests and will get back to you soon via your private ticket. Please wait for our response
Many thanks!
Hi,
Sorry to be a pain, I tried looking on the documentation and through these support comments. On the slideshow I have added a heading and description. The description is over laying the text though. I tried added a
but this just resets where the text overlay starts. Please can you let me know how to allow multiple lines on a slideshow description?
Dear friend,
To support you best for these requests, could you please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance and someone from our customer support team will review it and respond shortly.
Hello, when will there be a big update to improve speed performance? Because currently I use the CLASSIC version in 6.4.2 and the score is really very bad.The theme is really great but unfortunately very slow, and I think a big impact on GOOGLE SEO.
We will have a next update for ella soon About the speed of your website, can you help us submit a ticket https://halosoft.ticksy.com/ so we can have a deep check and support you?
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