255 comments found.
Hi
Please let us know what do i do, I had added a new product and directly went on checkout, and purchased go cargo again by mistake, How do i cancel this please. I have already used this theme once. I just now was trying to purchase another
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi
I already have your theme, by mistake while buying i addded this again, please cancel. Just sending messsage within a minute.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I would like a refund on this theme, doesnt work and looking for updates that dont update.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I have read the installation guide and imported the theme as per instructions. But there are some codes displaying the front end, please have a look at www.roadmyload.com Please let me know, how can I fix those errors. Thank you, Syed
Hi,
Please installation and active all plugins requires with the theme.
Check the WPBakery Page Builder plugin.
Thank you!
All plugins has been installed and activated but still get error messages.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, any way to reorder OT Service Grid?
Hi,
Please use the re-order plugin for your website: https://wordpress.org/plugins/post-types-order/ and after installed plugin: https://prnt.sc/s4RdhOanrCdC
Thank you!
Thank you for the ongoing support!
We are glad that your problem has been resolved. Thank you!
Trying to activate the OT Visual Composer plugin but they said I need to upgrade. Tried to upgrade and install but I got “Installed But Not Activated, Requires Update”.
Kindly Help. THANK YOU
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello how do we edit the value in the tracking status. Eg: change the options that says package pending to something as package enroute’
Hi,
when i try to instal the demo Home 3 Warehouse some problems arise. for Example:
Notice: Undefined variable: linkbox in /home/xprmtsbj/www.xpresslogistik.de/wp-content/plugins/ot_composer/functions/shortcodes.php on line 1893
Notice: Undefined variable: linkbox in /home/xprmtsbj/www.xpresslogistik.de/wp-content/plugins/ot_composer/functions/shortcodes.php on line 1893
Need some help.
Domain: https://xpresslogistik.de/wp-admin User: test PW: mvemjsunp+1
Hi,
I have login your website and update the ot_composer plugin version 1.5.0 for your website, all the PHP bugs is fixed now.
Thank you!
To whom it may concern..
I am using this theme but it breaks every time I update the PHP from 7.4.33 (Outdated) to 8.0.28
Please help as this is causing security issue.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Can’t you just tell me if the theme GoCargo – Freight, Logistics & Transportation is compatible with PHP 8.0.28 or not? why is it breaking every time I upgrade it from 7.4.33 (Outdated).
I tried to submit a support ticket but it says that my support has expired.. While I understand it would make sense if I was asking for customisation but this is a security concern.
Please help
Sorry, we’ll check and update this week as soon as possible, Thank you!
Hi, i’m unable to import data.it just hangs on 0% and nothing happens. i bought this theme a while back, just now go arround to installing it so my support periode is over an dunable to make a support ticket
- 3x Warning: Undefined variable $linkbox
- 1x Warning: Trying to access array offset on value of type bool
- 1x Warning: Undefined variable $stitle
all in main page
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, i’m unable to post a suport ticket. i bought this theme a while back, just now got arround to installing it and my support periode is over and unable to make a support ticket.
Hi, i send mail and no replay, could you just anwer where the variable $linkbox comes from? where do you set or remove it
is $linkbox a WPBakery short code?
any feedback? and where do i translate “View Details” of the Services Grid?
Hi,
is $linkbox a WPBakery shortcode?
=> Yes, it’s a WPBakery shortcode, in the “ot_composer” plugin folder and edits the shortcodes.php file.
and where do I translate the “View Details” of the Services Grid?
=> Add your text in each language: https://prnt.sc/cazPlcfw5yxg
Thank you!
Hi,
Please upload and replace old plugin with the new plugin to fix PHP bugs for your website: https://www.dropbox.com/s/d4oe3vxzkmiw8ko/ot_composer.zip?dl=0
Thank you!
I am not able to find the theme I ordered.
Hi I just bought this theme and it isn’t working well at all. The WP bakery builder messes up the site with even simple changes like swapping in different text. The frontend visual builder doesn’t display any of the content correctly to be updated, however the changes made using the visual builder actually work better than the backend builder. I’m wondering if I’m either missing some updates or something? I really liked the theme but don’t want to build an important site on something that’s all messed up from the start. Also the metabox license is asking for a key but supposed to be free. When I download the free version it gives no key so I can’t update it. Hoping I can get this fixed, if not can I get a refund please?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I would like a refund please. Not going to use this theme that is all messed up from a clean install or spend days going back and forth with support tickets. If you can’t provide a working version just cancel the license and refund my money please.
Hi,
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
The video on the home page is not responsive. What is wrong?
you can see it here https://mathgreenlogistic.ro/
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
that is just a way to say you know it doesn’t work and make me buy support again
Hi,
I found problems come from your videos: http://demo.vegatheme.com/gocargo/demo3/test-home-video/
Try using our video on the demo site for a look at: http://demo.vegatheme.com/gocargo/demo3/wp-content/uploads/sites/3/2016/06/video-cargo-1.mp4 and http://demo.vegatheme.com/gocargo/demo3/wp-content/uploads/sites/3/2016/06/video-cargo-1.webm
Please convert your video to Full HD 1080p or higher: https://prnt.sc/ONBpLqshdoUB
Thank you!
Is there a landing blog page where if I create a post all those posts are in that one “blog homepage”? Where or how do I find or create this?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
my file lack the wpbakery, slider revolutionary and many more and you said all features included.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
my install came without the wpbakery and about 3 other features. so now e can work. please refund my money back
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
You state that the latest version of this theme is 1.9.3, However…. The theme thats was installed on my server for over a year states that it is 1.9.6 ! whats going on here? I am a little confused as I received an email saying a new version 1.9.3 has been just released.
Hi,
We are very sorry for this confusion from us, we will fix the version number and update it as soon as possible.
Thank you!
Furthermore, it’s worth mentioning that the new version (1.9.3) has broken all pages that have a header and removed it. For now I will downgrade to the older version (1.9.6) until these bugs are fixed which I am sure you will make sure they are fixed.
Hi,
28/09/2020 – Version 1.9.12
- New Added: On/Off Page Header in pages -> http://prntscr.com/umxafq.
- New Added: On/Off Page Header in GoCargo Options -> Sub-Header Top Page
Thank you!
Great theme, I have been enjoying using it BUT.. How do I update the WPBakery Page Builder ? it seems to be asking me to activate it and when I click on activate, it takes me to WPBakery Page Builder site with user and password request form which I don’t have.
Hi,
Please contact us to get Plugin latest version: https://themeforest.net/user/oceanthemes#contact
Thank you!
Great theme, I have been enjoying using it BUT.. How do I update the WPBakery Page Builder ? it seems to be asking me to activate it and when I click on activate, it takes me to WPBakery Page Builder site with user and password request form which I don’t have.
Hi,
Please contact us to get Plugin latest version: https://themeforest.net/user/oceanthemes#contact
Thank you!
How do I create a track and trace page, I added the short code [trucking_search2] but it’s failing when I try to track.
Please can you provide me with a short code to create a track and trace form on any page of my website.
Thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
