3030 comments found.
Pre-sale question: Beside MySQL, what other types of database it support. Most important is, Does it support MariaDB 10.6.
Hi,
Thanks for reaching out.
Unfortunately, we never tested our theme with the mentioned environment. However, we would gladly provide a refund for you if there will be any issues. So you can just buy and test it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I am gonna use it no matter what as I love the designs✌. Can you tell me, in which DBMS you have tested.
Does it support the latest MySQL 8.0 version or not?
Glad to hear that. Yeah, it should works.
Thanks for your reply; but I am little confused after the word “should works”.
Does this mean you are using different DBMS while making this theme?
May I know in which DBMS you have built your theme & 100% sure of compatibility. Is it MySQL 5.7 or MySQL 8.0 or something else.
Please clarify about DBMS, because I am gonna buy a new VPS server for specifically using this theme for a specific project.
So as per your DBMS, I will set mine.
I hope you understand what I means
Our demo website runs on MySQL 5.7.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Ok, I am almost ready to buy. One Final question: Can I use the same license in my staging/test website or there is no such feature available. Generally I make everything in my test site & then implement it in my live site. And I guess almost everyone do this. So is it possible or not.
The license can be activated on a single WP installation only. However, you will be able to activate and then detach the license from your stage site and finally activate it on test/production.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, Im trying to make the portfolio grid like in the demo 8, but still couldn’t figure it out. Right now it’s show like this (https://tinyurl.com/2njz58lk) Please let me know how to do that
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, my support is already expired, is it possible to guide me here?
You should set a double width for some projects, check my SSs below:
https://prnt.sc/OA2lCREViEuu
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out.
The mentioned slider could be added as a WPBakery/Elementor shortcode. The content of the inner page (single project) could be edited as well using both WPBakery and Elementor page builders.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I WANT TO use the slider for services section. Can the button text “SHOW PROJECT” be changed to “SHOW SERVICE”?
The inner page can be edited using Elementor but the slug of inner page says “project”. Can we remove that?
If not, Can we have change the link for the button on slider to a custom page link?
Basically, I want to display 5 services in this section.
There are two options:
1. You can change the “Show Project” button to the “Show Service” and change the link to any custom URL.
2. You can use the current portfolio structure, change the “Show Project” button to the “Show Service” and change the /project/ slug to /service/ in the Theme Settings.
Hope it will help.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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For changing the button text, any custom coding is not required right?
and for adding the custom page link as well?
both these things can be done directly from the theme dashboard right?
https://docs.clbthemes.com/ohio/tips-tricks/#strings_translate
And to change the /portfolio/ slug with any other value there’s an option in the Theme Settings.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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And what about having a custom link in the SHOW PROJECT BUTTON? Can that be done via dashboard?
Yes, there’s an option in a Single Project settings as well. So that you will be able to set any custom link for each project separately.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, do you have normal HTML version. Its really cool design, I don’t want to work on WordPress :-/
Hi,
Unfortunately, we have a WordPress version only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, do I need to purchase another license in order for me to install this theme on a subdomain?
Hi,
Thanks for reaching out.
No, in this case you don’t need an extra license.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for your response. Would the same license work?
Also, is it possible to remove on the the author’s name and the date of the article on the blog post? https://snipboard.io/MUfH0E.jpg
You are allowed to use it with a subdomain, however, the license could be activated on a single WP installation only. There’s a detaching feature in the dashboard, so you can activate/detach the license on the required WP installation.
I would kindly ask you to contact our help center with all your support inquiries.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hey guys, I updated the theme and plugin and suddenly, all the spaces I added between elements are gone! When I got to elementor to fix the pages, the spaces are there, but when I open the pages, they are not and everything is close to each other.
My support has been expired. Is there any quick fix for this? Is this a bug? https://increditors.com/Hi,
Try to make the following:
2. Clear all cache.
Finally, try to check if the issue still exists in the Incognito Window.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you. I already did all of these but still not working. The website in the Incognito mode is without any space too. IDK what’s wrong :((
https://prnt.sc/2WcMH9j0XAlj
Try to set them to 20px or any other value by navigating under Elementor Editor > Site Settings > Layout > Widgets Space:
https://prnt.sc/-mAW-pnel2m5
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I think there was a misunderstanding. Please take a look at these 2 images: https://postimg.cc/gallery/tytPhGs
The first one is in elementor. You can see there are spaces between each element. Everything is balanced. And the second image is in incognito mode of my live website.
This happened when a theme update happened and not sure what’s wrong. All the spaces are not showing in the live website, but they are present in the editing mode. Can you help me out?
Send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you. Just sent you a message with my wp login info. Hope you can fix it.
Hi,
Please check your inbox.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, Is it possible to disable the background scroll when the Mobile/Full Page menu is opened?
Hi,
Thanks for reaching out.
We need just a bit more details, specific links, screenshots will be much appreciated for us to proceed further with your inquiry.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It’s not really that specific. When you open the fullscreen/overlay menu you can still scroll the website. I wanted to know if there is a simple way to lock the scroll when the menu is opened. I see that the demos have the same behaviour.
Thanks for the clarification.
Unfortunately, as you might know, there’s no such pre-built option to make that. However, you can open a ticket with your inquiry at our help center and we will be able to provide a custom JS solution to achieve the mentioned result.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi. Is it possible to see the featured images that we use on the blog within the page (at the bottom of the header)?
Hi,
Thanks for reaching out.
Unfortunately, there’s no such pre-built option to make that. However, you can open a ticket with your inquiry at our help center and we will provide a child-theme solution for you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It says we’re out of time to open a ticket 
Then you need to extend your support to be able to contact our help center. By the way, there’s a 50% discount now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! I have tried and tried but I cannot for the life of my get Elementor to update ANYTHING. This is incredibly frustrating. I have time sensitive updates I need to apply and I can’t apply any.
I’m on Safari and Firefox and have the latest version of the theme (3.2.2.) I just updated today and suddenly this problem arises.
Please advise as soon as you can. Thanks!
Hi,
Thanks for reaching out.
We need just a bit more information before getting this resolved. You are not able to get the latest version of Elementor plugin, don’t you?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I have Elementor version 3.12.2. When I create a new page from Demo content, everything seems to work just fine. But I dont want to have to create my website all over again. Hoping you can help. Thanks, Tyler
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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ACF Pro and WP Bakery are not updating, to the latest versions. I just updated to v3.2.2
Hi,
Thanks for reaching out.
We are going to add the latest version of the mentioned bundled plugins with our further update. Currently, you can just remove/install from scratch them using Appearance > Install Plugins menu and you will get the latest versions directly from our server.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you for your help I was able to do the update and I just installed the theme update as well. Great support as always.
You are Welcome!
Hi there, I see that a few people have asked about being able to export admin/theme settings about 3 years and again a year ago.
Any update, the theme settings take some time to put right and usually it takes some time to sort it all out. Then one import of one small page, etc will just delete ALL the settings, it’s almost enough to stop using the theme. Any update on whether this is something you will consider doing or just not interested? Please update as it’s useful for me and others to know, great theme otherwise!
Ps. I’m aware you can deselect the theme settings option on import, but it’s scary to think I have no backup of my settings in case anything happens. Other than using another plugin to resolve this issue…
Hi,
Thanks for your suggestion 
We’ve added this option to our ToDo list and will check if that would be possible to implement in the nearest future.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Pre-sale question: Does your theme come with a child theme?
Hi,
Thanks for reaching out.
Yes, there’re both parent and child themes in the package.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Pre-Sale question: Hi, I have 9 websites for the same business (9 geo targeted domains) Am I able to purchase one license and use it on all websites?
Hi,
Thanks for reaching out.
According to the ThemeForest Rules you are allowed to create one single End Product for yourself or for one client. So in your case you have to purchase a separate license for each domain.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Can you please ask to your team fix the animation of all play buttons that are on ohio theme? It’s not looking nice as before in real mobile devices look:
This demo: https://ohio.clbthemes.com/demo9/ result in a real iphone device using safari: https://imgur.com/2YBtvfu in desktop is smooth!
Thanks!
Just to update not only the animation is not working but if we set videos to VIMEO and try to play it also not works!
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check it.
As for the Vimeo videos we need just a bit more details, as it works on our demo website correctly.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
I’m thinking about buying your theme.
I searched for examples of Header and Footer alteratives in your demo, but didn’t find.
Can header and footer be redesigned with the builder?
Can I create my own custom header or footer?
Thank you
Hi,
Sorry for the late reply.
You will be able to customize pre-made header and footer layouts or create your own ones with Elementor Pro plugin that is compatible with our theme.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hi I encountered something after updating your ohio theme to version 3.2.2 however one of the plugins that you offer in your theme package “Advanced Custom Fields PRO” does not update to its latest version and I didn’t let it update because it is for a fee. On other themes this plugin I updated the theme in its update. I ask this because I don’t want to leave this plugin out of date with respect to my eco system over time and maybe leave a security hole for a possible hacker violation on this plugin. Can you tell me how to solve? if not I always have to deactivate it if it doesn’t cause problems to deactivate it, let me know thanks
Hi,
Thanks for reaching out.
You can get the latest version of ACF Pro directly from our server. Please check the following guide:https://docs.clbthemes.com/ohio/#bundled_plugins
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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ok thanks i fixed it
Glad to hear that!
Hi,
My support expired, but maybe you can give a help with informations…
I’m using the wpbakery version of your theme and to hide some elements on different screens I’m using these class: vc_hidden-md vc_hidden-lg
The problemis that this just add display:none to the element, did you know if there’s anyway to do something with wpbakery pagebuilder to disable the element on specific devices to not even load the code in front end?
Display:none is making our site with lots of code because we are using a lot this…
Any tip / help will be appreciated, thank you!
Hi,
Thanks for reaching out.
Unfortunately, it’s not possible with WPBakery. The only way to hide some elements on the front end is to add CSS/JS conditions.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Where can I find the “Caption Cursor” Portfolio style?
Hi,
Thanks for reaching out.
Can you specify which builder you are using to add a portfolio output? Elementor or WPBakery?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear Support Team,
I hope this message finds you well. I recently purchased your theme and I must say I am quite pleased with it. However, I am encountering a couple of issues that I would appreciate your help with.
Firstly, I have changed the color theme to orange, but when the website when it first loads, it still shows the red background before my photo appears on the header. I would like the background to be orange from the outset. Could you kindly advise me on where I can make this change?
Secondly, I recently made some modifications to the theme and the header menu and footer no longer appear on the home page. I am unsure of what went wrong and would appreciate your assistance in resolving this issue.
My website is www.goibrahim.com. Thank you in advance for your prompt support and I look forward to hearing from you soon.
Best regards,
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hi I performed your latest update of the 3.2.2 theme and my site the woocommerce section stopped working. My assistance is exhausted but your theme update caused me the problem so can you tell me how to solve this problem?
Hi,
Additional links, screenshots, and console errors where we will be able to check it out will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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