674 comments found.
Hello, I have installed the theme and activated the plugins, but the demo import is not working. i have already submitted the ticket, Ticket No : #999224229. Please respond soon.
Hi Virgincodes,
Our support team will reply your ticket within 24 hours.
Thanks,
ThemeZaa
I’m having a lot of trouble communicating with support and understanding that my site is down when updating the theme’s plugins. Now the site is down, I can’t access wordpress. I’m really worried that this problem won’t be resolved soon.
Can you please send us details which are requested in ticket?
Hello Themezaa! The ticket #999223785. Please, I need urgent service and return. Thank you!!
Thank you and let us check it
On the demos that use the hamburger, can I use a classic menu on them as well?
Hi JeffreySummers,
Yes you can set your desired header via customize panel (for overall website) or at page level settings also.
For any further queries or issues please create a support ticket here: https://www.themezaa.com/support/
Thanks,
ThemeZaa
Hello! With the new update I can’t download the addons update. Update Package not available? Regards, Daniel
Hi Daniel,
First you need to update theme and then you can update theme included plugins as per various articles here – https://pofo.themezaa.com/documentation/knowledgebase/theme-plugin-update/
For any further queries or issues please create a support ticket here: https://www.themezaa.com/support/
Thanks,
ThemeZaa
Thank fot getting back to me. Know it works. Thanxs a a lot
/ d_reyes
Thank you
Can any element from any demo be used on any other demo?
Hi JeffreySummers,
Yes of course as all the demos are built using Pofo theme WPBakery shortcodes. You can use that specific WPBakery shortcode or you can save that specific section / element as template in WPBakery and then use that saved template in your desired page.
For any further queries or issues please create a support ticket here: https://www.themezaa.com/support/
Thanks,
ThemeZaa
Hey guys! I know that only after purchasing support will I have an answer. It turns out that after the last update of your template the site simply does not open. The browser informs the error of 2 lines of the template and with that the site does not work. The template update should not cause errors like this. I had to reinstall backups from a month ago and with old version.
Hi sikawano,
We have already tested the update 1.7 by upgrading it on 1.6 and it is working fine. But in case if you have changed any core files of theme or plugins and if custom code is done then there are chances of conflict.
For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/
Thanks,
ThemeZaa
hello support team
i had purchased your theme and already install the theme on my hosting. i have some quires,
1- after importing demo, the pages doesn’t import hte images of the theme bcz without the images its really hard to identify the template design.
2- is your theme compatible with elementor instead of wp bakery, bcz elementor is much simple and easy to edit.
3- if you click on home page, of my website https://megroup.ae/glowlifelighting/, how to edit the slider bcz i am unable to find it in slider revolution.
4- how to update the revolution slider and wp pabkery plugin to latest as it is asking for purchasing if we want to update it.
Hi Metallicequipment,
Please create a support ticket here: https://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
i already submitted hte ticket, kindly respond soon
Yes, our support team will reply to your ticket.
Thanks,
ThemeZaa
Hi i need to change the sticky header behavior. I need to change the moment when the sticky header takes the place of the normal header. I would like to activate the sticky header before the text touches the edge of the mini-header. Can I set a pixel measurement of when the sticky header starts working?
Hi guglielmilab,
Thank you for using Pofo Theme. Can you please open a support ticket at https://www.themezaa.com/support/ and share you website URL with backend access so our team can check and reply you in ticket.
Thanks ThemeZaa
can’t import demos, when i choose single layout, there is empty post, pages and portofolio.
can you help me ?
Hi sdk_developer,
Please create a support ticket here: https://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you further to remove any conflict of plugins / code / server config as single layout or full import is working fine with theme.
Thanks,
ThemeZaa
Hello! I want to know if in the Left Menu Classic version, the main menu can be opened downwards instead of to the side? and if not, do you know of any plugin that can help me for this? my client doesn’t want the menu opens to the side and I dont know what to do 
Hi katherinecanto,
No, there is no option or plugin to make downwards menu in mobile for Left Menu Classic version. You can please consult your WP developer to customise the code to achieve it as per your need.
Thanks,
ThemeZaa
Hi,
Suddenly, I faced a new problem for myself. I use page title style #7 for the “About Us” page. In the center of the slide, I use my title H1, which differs from “About us” by the inscription “We are an unusual studio.” As a result, all my bread crumbs on the site look like Home >> “We are an unusual studio.” Could you add the ability to override the title in the Pofo page settings, how is it done to write the Subtitle? Or any help on how to do it. Thanks
Why can’t I find PROCESS STEP STYLE 02 in the feature box?
In Featured Box shortcode both styles are there.
Thanks,
ThemeZaa
I would have attached a photo here if I could. But no. Featurebox11 (PROCESS STEP STYLE 02) is missing from the Feature box from Pofo addon.
Solved! The problem was that while translating featurebox11 and featurebox10, I made the mistake of naming them the same way. And the system didn’t want to display both styles in the list. Regards
UPD: If you use icons instead of images in featurebox10 (PROCESS STEP STYLE 02) , the process lines are not displayed. Check
I discovered a bug. When editing Pages and Posts, you don’t need to click Save to have your changes saved. They are saved automatically. Even if you change your mind about saving changes and just click close the page, the changes will be saved no matter what. I messed up a few pages that way without suspecting anything. Before the last update of the theme I did not observe these problems.
It is feature of WordPress, please check it here – https://jetpack.com/blog/wordpress-autosave/
Thanks,
ThemeZaa
how much does your theme cost in the end, I see one that costs 17 dollars and another 59 dollars
Hi opodadigital,
https://themeforest.net/item/pofo-creative-portfolio-and-blog-wordpress-theme/21023319 ($59) – This is WordPress theme. https://themeforest.net/item/pofo-creative-agency-corporate-and-portfolio-multipurpose-template/20645944 ($17) – This is purely a static HTML/CSS template.Thanks,
ThemeZaa
Hello, excuse me, I really like your theme, however do you have a web host recommendation, I know it may seem trivial, but I have to deal with themes with their minimal php configuration, my host n didn’t want to increase some php parameters. If evanto does not accept this kind of answer, you can answer me by e-mail: opodadigital@gmail.comcom
Thanks you
Hi opodadigital,
Yes you can check this host: https://www.cloudways.com/en/?id=672865.
Thanks,
ThemeZaa
Hello, the purchase was made by a third party and I lost contact. I have the purchase code but it is already registered and I cannot register. The theme is activated, I’m working with version 1.3.1. https://prnt.sc/MR8l8pW1ZuTZ You help me please. Many thanks in advance for your help.
Hi Santiagohz,
You can please contact your third party person who have purchased theme or you can purchase it from your account and then you can download theme update.
Thanks,
ThemeZaa
Thanks for your quick reply. I can’t communicate with the person who bought the theme. Buying just to correct the menu does not seem fair to me. There will be another solution.
Ive submitted a support ticket regarding this theme to reset the licence. Also, I tried to upload the theme, it says “The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hi thermalphysics018,
Please read this article – https://help.market.envato.com/hc/en-us/articles/202821510
For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi, I can’t find anywhere to activate the back to top button in the mobile version. How to activate it ?
Hi ren_ra,
Please create a support ticket here: https://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
This will require the purchase of a subscription renewal. But my question does not require individual customization. It is a basic feature that any responsive theme should have. You could have just answered me here by writing a link to a guide on how to enable this button. But I already found the solution here: https://pofo.themezaa.com/documentation/knowledgebase/theme-customizer/general-theme-options/#scroll_to_top
Hi ren_ra,
Glad you found the solution.
Thanks,
ThemeZaa
Hi there! But I can’t find in the documentation how to set up a separate menu for the mobile version of the site. Please don’t redirect me to support, try to help me here. Thank you very much.
There is no option to have separate menu for mobile version.
Thanks,
ThemeZaa
Such a good theme and does not have such a feature. It’s quite strange.
Hello,
I have looked at the demo version of your theme on my mobile phone, but I noticed that there were no animations. However, when I viewed the demo on my computer, I could see that animations were present.
I would like to have more information about this before purchasing your theme. Are the animations not available on the mobile version or does it depend on the specific phone used?
I want to make sure that the theme I buy meets my expectations, so I would appreciate it if you could shed some light on this.
Thank you very much for your attention.
Best regards,
Hi nobeladopo09,
Yes animations do not work properly in some touch devices and hence we have disabled those for touch devices. You can customise the code to enable animations but we cannot guarantee that all those animations will work fine in all touch devices.
Thanks,
ThemeZaa
Hello. I have a website a few years ago with Pofo. I currently have a problem on the cell phone does not work, by clicking with the finger it does not respond. All plugins are updated, work with PHP 7.3. I hope you strongly help me or guide where the error can be. Thank you very good weekend.
Hi Santiagohz,
Please create a support ticket here: https://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa