159 comments found.
Hello,
Thank you for your work ! I want to remove the possibility to Sign In/Sign Up on the right of the header. Could you please help on this ?
Thank you.
Hello,
Yes, that can be disabled in the plugin options: https://ibb.co/G0vJn4C
Great thank you ! And what about Book now buttons ? Could we remove it by keeping rooms ?
Great thank you ! And what about Book now buttons ? Could we remove it by keeping rooms ?
I mean in the header menu
Sure, that can be disabled in the wp-admin > room settings > general > general settings > Enable Navigation Checkout Button option.
does this theme include slider plugin at Demo stuf folder cause I can’t found it !!
Hi,
Sorry for confusion. We don’t have slider content in this theme. The demo content used the page item element’s in the hero section, not slider.
The theme says that Woocommerce is fully supported but I only see the option to load the Woo payment options. How do I load the Woo’s taxes and Woo’s checkout? because on the final pages, all the breakups of addtional services get combined into 1 single room booking which looks a bit shady. Also, taxes are a lot complex than just 1 number. So we need options to setup different taxes like Woo gives. Could you please help?
Hi,
Sorry, it is not possible to use woocommerce for taxes, it can only be used as a payment method along with the hotel system.
When we mention “fully supported,” it means that you can establish an online shop and add products. However, it does not imply that the hotel system is exclusively built on WooCommerce.
Okay. I just tried the first payment. I am only getting Woo’s emails(to the admin and customer) and not theme’s emails(which has invoice links and other things). How do I fix that?
Could you make sure you have added your emails in the wp-admin > Room Settings > General > Email Settings section? If that’s not the issue, please post the WordPress username-password so we can take a look: https://themeforest.net/user/GoodLayers
Thanks.
I figured out. Those emails ONLY work once I approve them from room order setting. Is it possible to not send those ugly Woo emails at all? and auto approve the orders and send the emails(sent by your theme) once the payment has been captured?
Woocommerce emails can be disabled in the wp-admin > woocommerce > settings > email tab.
You should be able to auto approve orders once the payment is complete in the payment plugin settings.
Hi, Thanks for the prompt reply. https://i.imgur.com/7Um5vI0.png I don’t see any setting to auto approve after payment. I am using Woo’s payments.
Hi,
Did you mean to automatically change the ‘Paid successfully’ status to ‘completed’ ? In this case, you need this plugin : https://wordpress.org/plugins/order-status-control-for-woocommerce/
All I want to do is to send the user and admin the booking details(and invoice) as soon as the user pays from his card successfully with my Woo payment gateway. I don’t want to send Woo’s emails because they are ugly which DO get sent automatically. I want to send your theme’s emails which are pretty and are easily editable but they DON’T get sent until I mark it as APPROVED manually from room order.
Hi,
This is Sandeep from Goodlayers team.
The issue is happening because of a problem in the woocommerce payment gateway, I have email you more information about this.
Hi, I have a few questions before buying
1-I would like to ask if your theme allows Stripe integration as a payment method
2- When choosing the rooms, in addition to paying directly through the site with a choice between “refundable” and “non-refundable”, can the customer choose to pay in the structure, leaving a credit card as guarantee? by pre-authorisation?that is, it is possible to leave the space for inserting the card by selecting “payment on arrival”. Thank you
Hello,
Thank you for your interest 
1. Yes, Stripe is available as a payment method.
2. Customers can use the Book and Pay later option to book the room and make the payment later. The ‘Additional Notes’ field can be used to get more details. You can try this on our demo to see how it works.
There’s no option for card pre-authorization though.
Hi! I’ve installe the demo theme but I found that the pay later button doesn’t exist plus the pay now it seems not working
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
How can I revoke the old access …I would like to use the theme in another website instead
Hi,
You can manage the license in this site : https://goodlayers.com/licenses/
Hi, I’d like to know if there is possibility to synchronize site booking calendar with booking.com booking calendar. Example: client is using booking.com and would like to update booking information on the site with information from the booking.com and vice versa. Is that possible?
Hello,
Yes, this is possible using the ical sync system. You just need to add the ical URL from booking.com on your site to do this.
Thank you for considering our theme
Hi there,
Could you let me know if I can change the additional services on a per night basis? For example, if they only wanted wifi for one night, could they select for just one night out of a two night stay?
Thanks
Hello,
Thank you for your interest
Yes, this is possible. It will work the same as the Massage (2 hours) option.
I want to know the difference between this and your hotel master. I’m trying to know the best I can go for. For a luxury hotel that needs a loyalty points, voucher or that can serve well as proper accountability, customer management and clean navigation is needed.
Hi,
First of all, Thanks for your interest
These two themes are quite different. The Hotel Master is much older and lack of many features that Hotale has.
However, please note that we don’t have the loyalty points features in these two themes but we have coupon code that you can create and provide to customers.
Thank you for you reply. And I appreciate every bit of it. Sorry, I was just trying to be more sure before I go for it and later regret. You talked about lack of features, any highlighted features in two? That can say differenciate it.
Sorry, if my question is too many. Just need a clear head.
Basically, Hotel Master doesn’t have the user dashboard and membership feature, while Hotale has it.
You can see the full features in these videos : https://www.youtube.com/playlist?list=PLNIFTA4Bjp3u3uXUcMZhxfoNe66HEshhl
Dear,
Does your template supports On-site Payment?
Also, does your template supports showing two different icons of bed for the room. I.e. 1 x Double bed, and 1 x single bed.
Hello,
Thank you for your interest
Yes, the theme supports on-site payment.
Yes, you can show two different icons(single and double bed) for rooms.
Hi i’m having a problem getting admin notifications specifically. For some reason the stated admin email does not receive a booking notification but the customer received the booking notification, invoice etc on email. What could be the problem? i’ve tried putting in different emails but still non of them receive admin emails for bookings
Hello,
Could you make sure you are using the latest version of the theme and the included plugins? You can update them as shown here: https://goodlayers.ticksy.com/article/1893/
If that’s not the issue, please open a ticket with the site URL and the WordPress username-password so we can take a look: https://support.goodlayers.com/
Thanks.
hi, could you tell me if Nexi Xpay can be integrated as a payment method? Is there the possibility of entering a choice of rate with payment in the structure or non-refundable online payment?
Hello,
You can use woocommerce as the payment method and install this plugin to use nexi xpay: https://wordpress.org/plugins/cartasi-x-pay/
We provide an option to make a partial deposit or full payment. Please explain more if you mean something else.
elementor plugin?
Hi,
First of all, Thanks for your interest
We are not using Elementor in our themes. We use our own page builder.
Hi, It has been 2 hours and still Import demo content is on 48%, is this normal?
Never mind, wrong question
Ok, If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com (Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Is it possible to register using an OTP using mobile number and will I receive any type of sms notification for every booking approved, updated, changed or canceled?
Hi,
First of all, Thanks for your interest
Unfortunately, we don’t have such a feature.
May I know if your theme is compatible with the plugin available at https://wordpress.org/plugins/sms-alert/? We are planning to customize your theme accordingly to our requirements. Before proceeding, I need to confirm if your booking system is based on WooCommerce and if the mentioned plugin is compatible with your theme.
Hi,
Sorry for the delay.
Yes, woocommerce is supported in our booking system ( If enabled, woocommerce order will be created and linked with our room order )
Hi there how do we change the ”Book Now” button link in the header? This diverts to Goodlayers demo room search and we are unable to see where to change this. Thanks
Done, Thanks
Glad you figured that out.
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through https://support.goodlayers.com (Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello,
I have to report a bug. I have a room in English and I have translated it to French. There is a booking for that room from a client using English, but the same dates aren’t disabled on the same room in the French language.
Shouldn’t the room calendars be unique for each room, regardless the language? I mean, they are connected with the WPML, so it is basically the same.
Please, test it yourself.
Thank you
Hi,
Could you update the plugin to the latest version, save that page once and see if this helps.
If not, please provide your wp-admin and the url where the problem occurs back via our profile page so we can check this out.
I have updated the theme, the Tour Master plugin, and the Goodlayers Core plugin, but the issue still persists.
We can see what’s wrong if you provide access to your site via the contact form here: https://themeforest.net/user/GoodLayers
Our other users who use wpml have not faced this issue.
hi, is this theme compatible with polylang plugin?
Hi,
First of all, Thanks for your interest
Yes, it is.
Hello! I’d like to buy your theme but I have two question:
1. is it already fully compatible with wordpress v.6.2? 2. Can I translate the backend too with a plugin? Thanks!
Hi,
Yes, with both questions
Where can I find the update changelog?
Hi,
You can find it here : https://support.goodlayers.com/document/changelog-hotale/
Thanks 
Can I ask another question? Is there some sort of calendar for managing reservations? I saw that there is an “order management” of reservations, but I haven’t seen a sort of calendar to check availability for example?
thank you very much and good work, great job
You can manage reservations in the wp-admin > Room Settings/ Room Order page. Sorry, there’s no calendar for this.
Hello, I want to buy a theme for hotel reservations and flights that allows hotel owners to display their products with us. Abdelrahman Belal Mob : 00966530504265
Hi,
Unfortunately our theme doesn’t have that feature.
