175 comments found.
Hi. I just bought and installed the theme. There are many missing images (for example the ‘icon-WHITE-check.svg’ or ‘wp-content/uploads/sites/2/2022/11/shop-1.jpg’) how to fix this? Many thanks!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Hi!
Nice theme, I like it! ND Shortcodes plugin works on PHP 8, but on PHP 8.1 it crashes with the page, please update. Thank you!
HI,
thanks for your words, please for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/In the mobile version, the navigator is actually shown as text “open nav” and a missing photo. From where can I change it in cpanel? nd elements?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Hi team, I have opened tickets 8 days ago, because the booking pIugin is not working, but still ZERO answer!! have opened tickets with username: szemenyeipatricia last week, but still no answer. It is over 24/48 hour. Please check
Hi,
please check the status of your tickets directly through our platform.
Have a nice day Bye
Hi team, I have opened tickets with username: szemenyeipatricia last week, but still no answer. It is over 24/48 hour. Please check
Hi,
please check the status of your tickets directly through our platform.
Have a nice day Bye
I am checking, but you answer in every 7 days, so my first ticket was answered 8 days after opened, I responded the same day, they still not answered after 7 days. So just waiting for the solutions for 2 weeks, still not solved…..my webpage can’t work because of the slow support
Hi I have two questions
1. Can I activate the theme multiple times on the same domain (subdomains) ?
2. Can I use the theme on a test site, then move it to a live site when finished?
Best regards, Bartek
Hi Bartek,
thanks for the interest.
The answer is yes for both questions.
Have a nice day Nick
Hi,
i have two pre-sale questions for that theme:
1. Is it possible to create a multi-hotel website with Marina theme? 2. Is it possible to synchronise our booking engine calendars from Sabre (Synxis) with your calendar feature on the website (also for multi-hotel setup)?
Best regards, Carolin
Hi Carolin,
thanks for the interest.
Please contact our team through the form present on our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
Hi Nick,
i tried to create a ticket to contact the team but a purchase code is mandatory. I don’t have a code. What can i do?
Kind regards, Carolin
HI Carolin,
you can contact our team using the form present on our profile here : https://themeforest.net/user/nicdarkHave a nice day Nick
All demos are loading with the same header.
Hi,
thanks for the interest.
Please contact our dedicated team through the form present on our profile for any questions : https://themeforest.net/user/nicdarkThanks and Have a nice day Nick
When I try to import the demo. It’s only showing 3 options.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
1 How do I apply a 50% deposit to booking ? As per client’s terms – “A non-refundable (but transferable) deposit of 50% (or minimum of one night charge if staying less than four nights) is required to book”
2 Can we remove the other payment option – “bank transfer”
3 Why is the “Booking Request” not being sent to the email?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Can I specify about seasonal prices for each type of room?
Hi,
thanks for your interest, yes sure you can do it.
For the next time to ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Have a nice day Nick
Hi Nicdark,
I would like to know are marina theme demos built using Elementor page builder and can we import the demo and modify the elements using elementor page builder.
Can I have a look at theme documentation and the latest changelogs. Thanks
HI,
yes sure please contact directly our pre-sales team in this way they can provide to you all the indications as soon as possible. https://www.nicdark.com/pre-sales-questions/Thanks and have a nice day Nick
seems unable to edit existing demo pages with Elementor… using Elementor on those kills the page… so i guess thats not available… we use other of your theme for other projects and not problems with Elementor (always been included) but seems for this theme..nope.. thats a shame…the sole reason we used this theme..
Hi,
don’t worry, the theme is compatible with Elementor, for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
yes the theme it self is.. but the demo pages are made with VC and once Editing with Elementor the page dies.. i know because i have the theme installed and have tried it….
Hi,
please for any support open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
unfortunately… there is no point.. as we use Elements to test a theme out for our clients.. and once the client agree on the theme, we buy it here.. but in this case we cant do that as it does not work as intended… and you wont provide support first.. (we have purchased multiple nicdark themes… all working great, only this one has the issue. never mind if you can help.. we will look to other themes on this project..
I have installed my Marina theme and now i am installing and activating the plugins required. Every plugin works except for the Slider Revolution and the WooCommerce.
it gives me this error message: Plugin could not be activated because it triggered a fatal error.
Warning: require_once(/var/www/vhosts/bellabreezeresortbonaire.com/httpdocs/wp-content/plugins/revslider/includes/data.class.php): Failed to open stream: No such file or directory in /var/www/vhosts/bellabreezeresortbonaire.com/httpdocs/wp-content/plugins/revslider/revslider.php on line 45
What do i do now? I can’t continue because it seems i can’t import the demo design that i need, now my website is al blocks and text with no design set.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, i need really help. I have sent the ticket 2 days ago and no help so far. Please help me install the Marina Template. Tnx.
Hi,
don’t worry you will receive your reply very soon directly from our support team.
Have a good day Bye
Hello, How can I see change log (Latest update changes) please?
HI,
you can check all logs through the documentation or in alternative you can open a ticket on our support forum : support.nicdark.com
Have a good day Bye
Sorry why I’m going to create a support ticket to find changelogs? I’m just asking latest version number and change log. Is that so hard for you to add latest version number to item details page?
Also I can’t find it in documentation file as well.
Hi,
you have to open a ticket if you are not able to find the logs in the documentation. However it’s very simple since you have to log in here https://support.nicdark.com/
Have a good day Bye
Hi, I use the Envator Elements version of this theme. How can I get support? I would like to change the price after the booking was made (like someone calls and we agree to lower the price for them). We would like to change them in the booking Orders.
Thanks
HI,
please purchase the theme here in themeforest for get in touch with the author support.
Have a good day Bye
But… is it possible? if not, I need to look for another theme/plugin and I don’t have to buy to to hear that it is not possible and I need to ask a refund…
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
This theme have features to sync in real time with platforms like booking .com and other ?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello, by any chance can someone answer my ticket on the support forum, so I know how should I proceed?
Hi,
yes sure don’t worry, our team will reply to you as soon as possible.
Have a good day Bye
Hello! I need answers please. There is no documentation of the Theme and I need to modify things that there is no explanation of how to do them.
In the support I wrote and I did not have answers, and now it does not let me open new topics.
Please I need help inmediately. Thank you!
Hi,
don’t worry, you will receive an answer as soon as possible.
Have a good day Bye
