284 comments found.
Hello,
I change logo and other information on The4 Dasboard – Theme Options. I saved. But its not changing. still old information there are.? why?
Hi there, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you. Thanks!
your theme header right top cart icon when home page throw add product after this page refresh then that cart show 2 item but right side come box show blank so please help me how to manage this
Hi there, For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you.
pre sale: is the plugin still being updated? I see some errors in the mini cart does not load
Hi there, We checked Mini Cart on the Demo https://www.loom.com/share/a50fd806a7274a9d85c6f73e46ab59a5 It is working normally, if you have any questions about our demo, you can give me a few screenshots to describe. Thank you for your contribute to our theme.
I’m testing in the mobile version. When opening the cart it opens empty. after adding. https://kalles.the4.co/demo/fashion/?add-to-cart=41
I purchase your theme a few months back. I just installed the theme ready to check it out.
However, I can’t access the theme documentation?
Error: 403 Forbidden
Please provide me with your theme documentation. Otherwise check and remove any restriction that is on it for viewing.
Thank you.
Hi there, This is link to the document site https://support.the4.co/collections/kalles-wordpress-theme Thank you to using our theme.
Please can someone help me. The theme has recently been updated by a member of THE4 shop slightly slow. So I emailed to ask for a refund so I can start on a new theme but have since realised the theme has not been updated Although I was told it has and I am still on kalles 4.1 (hence why it may be slow) I have spoke to THE4 to ask the refund to be cancelled as I will be left without a shop and all I get in response is ‘the refund has requested’ no other form of help or forward plan just getting wrid of me. If the refund has been sent do I need to re purchase and can someone help me upload the up to date version as THE4 seem to be shoving me away instead of trying to help, I am worried the site will no longer be open and we have over heads and staff to pay I cannot have a closed site with no help at all. Please can someone who wants to help me actually help
Hi there, This is Kalles Theme Wordpress not Shopify. Please contact support system if you have any questions.
The Megamenu is not working in our theme. I contacted the support but they are unable to solve the issue and very slow in reply. We have been waiting to fix this for too long.
Hi, I noticed that lately the Theme editor is very slow and lagging. I mean the backend. Are there any know issues? I tried to switch to another theme and I didn’t get the same problem. Can you please check?
Hi there, This is Kalles Theme Wordpress not Shopify, however the DEV team is checking and will fix it soon. If you have any question, don’t hesitate to create for us a ticket: https://support.the4.co/ Thank you!
Hi,
I’ve been using your theme for almost a year, and my support has ended now. If you could help me with the changes mentioned below that would be great!
1:I want to change the text “Proceed to Checkout” to “Checkout Securely” in the shopping cart popup when the item is added.
2) The same text I want to change from “Checkout” to “Checkout Securely” in the sidebar widget.
SCREENSHOT: https://ibb.co/r0tWtJT
Best Regards
For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you.
I did tried multiple times to submit a ticket but it gives me 500 Internal error on your website.
Welcome I liked the topic Is it possible to remove the bottom bar and add the login code next to the cart on the top bar? Is there an example?
Hi there, Please create Pre sale questions here https://support.the4.co/ and send me a few screenshots to describe your request. Best regards,
Does Kalles have the fake “Customer just bought…” notification, the “X Customers are viewing this product…”, “X customers bought this in the last X hours” and “Hurry only X left!” on the product details page?
Hi there, Thank you for interest in our theme! Yes, we support upsell features https://prnt.sc/PdqWDOU1Jww7, you can check our demo and explore other features. If you have any questions, please create Pre sale questions here https://support.the4.co/ Thank you,
you made some updates but still forgot to put a close button on the mobile primary menu…still have to use the physical phone back button which takes user away from website to close mobile menu.
ALSO ALL THROUGHOUT your THEME you have THE4 and a link to your website on MANY BUTTONS!! Where do we change this? Its very frustrating and extra time for me that you do this and then not even direct us where to go to change that! Stop.
https://ibb.co/MGNwxB6Hi there, If you mini cart empty, you see The4 to return your shop. You can change this button here https://tppr.me/e7rnj Theme options -> Cart and Checkout -> Mini cart. If you have any questions please open ticket https://helpdesk.the4.co/ Best regards,
Can you share some links of live sites using your theme to build their multivendor store portal?
We apologize for the confusion. Could you please open a presale question ticket at https://helpdesk.the4.co/ and provide more details about your question so that we can better understand and assist you? Thank you.
After Woocommerce update, cart sidebar is blank. It doesn’t show “empty cart”. Only when we release items. Fix compatibility with Woocomerce 7.6!
For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you.
How can I add a CLASS ID to your Shopify sections?
Hi there, For any technical issue, please open a ticket at our support system: https://support.the4.co/ Best regards
doesn’t work
it doesn’t load
Hi there, has this issue been resolved yet? If not, please create a ticket under the correct theme you are using so we can assist you
I opened a ticket last week. Now I’ve got disconnected and I can’t login anymore. I’m a developer I’m trying to fix this for a client of mine. The email i’m using is not associated with the purchase code. I think you flagged this as an issue
Dear friend! I am writing to inform you that our company has changed its support system. Our new system is [https://support.the4.co/] and this change is effective immediately. We kindly request that you update your records with our new support system address and use this email address for all future correspondence. Our old system will no longer be monitored. Incase you want to follow the old tickets please use this domain: https://outdate.the4.co/ We apologize for any inconvenience this may cause and thank you for your cooperation. Best wishes!
Is this WPML Compatible?
If so please mention in the theme description field too. Thus it will be helpful for others.
Yes the theme compatible with that plugin. Thank you!
Hi there,
When i am importing the demo: https://kalles.the4.co/demo/fashion/home-fashion-simple/
it not importing the same fonts as in the demo and some sections size are also different, please assist asap.
Thank you.
Hi, please open a ticket at https://support.the4.co/ Our team will assist you accordingly.
hi, I purchased the theme last year and was working properly. but now add to cart button is not working. might some updates cause this problem ? what should I do?
For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our dev team can check it for you. If your license is expired, you should renew support to use the support system. Best regards!
Hallo The4, ik kan geen add to cart werkend krijgen.
Hi there, Please open a ticket at our support system: https://support.the4.co/ We will help you with that.
Hello, I use this theme for a B2B, how can I hide all the price for this theme
Best wishes!
Sorry I use the shopify kalles theme, can you tell me how to hide all price?
Hey I want to confirm one thing that if I deactivate theme from the kalles dashbaord then it will delete existing site layout or features or it will not affect the site layout & features.
Hi, if you do it will just not let you edit theme options. Thank you!
okay and can I reactivate it again with same licence code?
One license you can only activate for one store at a time. Best regards!
