823 comments found.
Hi guys, i never comment when im off my support period, but im having an issue similar to this ones:
https://thimpress.com/forums/topic/missing-header-and-footer-with-maxcoach-theme/ https://thimpress.com/forums/topic/also-experiencing-missing-header-and-footer-with-maxcoach-theme-after-lp-update/My footer and my header are not working, pls help!
Thanks a lot in advance.
Hi,
If your support item is expired, you can reach us via email at support@thememove.com so we can help you fix this issue. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Thank you
Hi, We enjoy this theme very much. Thank you. Is there an update for the theme regarding the vulnerability alert of ” Mass Infection” released on May 11th for the Elementor plugin this theme runs on?
Hi,
You can update newest Elementor plugin to the latest version normally.
Regards
Thank you. Yes, I use the theme Insight Core automatic updates that takes care of the plugin. Hopefully that is all current now. Regards, MG
Hi, After further review, the theme update is not updating the Elementor Pro Plugin. Yet it is required plugin in the Insight Core. My understanding is the theme runs without Elementor Pro Payed version. * The Current Plugin “Elementor Pro” needs an upgrade (3.7.6 -> 3.13.2). This flagged Vulnerability Severity: 8.8/10.0 Is there an update with this consideration for the theme coming? Thank you. MG
Hi,
Can you open a ticket here https://thememove.ticksy.com/submit/ or reach us via email at support@thememove.com so we can send you the new version of Elementor Pro.
Thank you!
Thank you. Message is sent. I appreciate the support!
Hello, How can we remove 3 dots on header and move all parameters like “basket icon” and “searchbox” and “soical icon” beside the logo (Just in mobile display)
Hello,
Please open a ticket here https://thememove.ticksy.com/submit/ so we can guide you step by step.
Thank you.
I can’t open new ticket can you guide me here
Hi,
If your support item is expired, you can reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Thank you
Thank you for interested
Hi ! I have done the update but elementor pro isn’t up to date. Could you tell when it will be available ? thks
Hello,
Please open a support request here https://thememove.ticksy.com/submit/ then we will help you update it.
Thank you
Hi, I get this error in all pages of the admin. wp_remote_get: cURL error 60: Peer’s Certificate issuer is not recognized.
I have lost headers and footers as well for all courses
You can follow this topic to fix it
https://wpxss.com/wp-content/themes/functions-php/how-to-fix-curl-error-60-ssl-certificate-problem-certificate-has-expired-error/Regards
Hi guys, when will be the next theme update?
What do you expect?
No future roadmap for this project? For example web core vitals improvements.
Hi, after I’ve updated the theme the courses page show only one course while the count is 6 and doesn’t show anything in the Arabic
Hello,
Please open a support request here https://thememove.ticksy.com/submit/ then we will check and guide you step by step to fix the problem.
Thank you
Hi, In wordpress there is an alert “Maxcoach requires Elementor version 3.7.7.” Does it refer to Elementor PRO? what are the versions of “Elementor” and” Elementor Pro” compatible with the latest version of the theme? Thank’s
Elementor Pro is the pro version of Elementor, which you must pay to use premium features. So if you receive any notifications for Elementor, it will include the pro version as well
Thank’s.
what is the latest elementor version to upgrade to?
The latest Elementor version is 3.12.2, you can check their changelog here https://elementor.com/pro/changelog/
Elementor version is 3.12.2 is compatible with maxCoach theme?
Yes, it is. You can update Elementor to the latest version
Hi, is the last version of maxCoach Theme compatible with Paid Memberships Pro 2.10.3? Thank’s
Hello, the latest version of MaxCoach does compatible with Paid Memberships Pro 2.10.3
Hi Any update on the Learnpress issue yet? I see from the Thimpress support site that others are also losing their sites’ headers and footers after upgrading to the newest versions of Learnpress. Have you any theme update in the pipeline to solve this major problem? Thanks. My client is talking about using another theme, but this will cost me a ton of lost development time. Thanks.
Hi,
Please rollback the plugin version to 4.2.1 to make it work.
We will update theme to fix it soon.
Regards
Hi,
Please rollback the plugin version to 4.2.1 to make it work.
We will update theme to fix it soon.
Regards
Hi! I just purchased the theme but I’m having trouble installing the Demo Theme. It’s a brand new WP installation, followed the steps in the documentation, but the import doesn’t work.
Left a ticket here: https://thememove.ticksy.com/ticket/3349484/
Would really appreciate a quick response! Thank you!
We have replied to your ticket.
You can follow it for more details.
Regards
updated plugins and core wp. Now most of the content on my site shows up as empty space. I cannot edit the site in Elementor. Can you please post me a list of plugins and their latest supported version? Thank you.
Hello,
Please open a support request here https://thememove.ticksy.com/submit/ then we will check and guide you step by step to fix the problem.
Thank you
Hi!
I’m interested in buying this theme but I’m wondering if it’s up to date and if I will have problems installing it if I buy it now.
I see a lot of comments on Themeforest saying that plugins need to be downgraded in order for the theme to work right now. Do you have an update planned soon?
I would like to buy a fully updated and functioning theme for my client so I prefer asking before buying.
Thank you!
Hello, you can check the changelog here https://changelog.thememove.com/maxcoach/ to get updated about the plugins.
We will recommend users update the theme instead of updating the plugin separately to ensure compatibility. If you want to update the plugin only, you can check with us first to see if it works well with the theme.
Thank you 
I have downgraded to 6.0 and php 7.4version. The theme installed but elementary and elementor Pro and Instagram feed plugin failed to install. What should be done about this?
Elementor, elementor Pro, Instagram feed and thememove adon for elementor failed
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
Thank you
Trying to install the theme but it doesn’t work and doesn’t give any response, it just keeps loading. WordPress version is 6.2, php is 8.1 load timer for the site is 300secs. Please, where is the issue coming from?
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
Thank you
Hi, I’m having a lot of trouble finding a way to edit the element that I think is called “Sticky Feature Bar” (Single Course Layout), in the “Page Option” when creating a Learnpresss course. I would like to change or remove these words: Price, Instructor, Duration, Lectures, Enrolled (I would need to be able to translate them into my language). Moreover, even though I have activated the Paid Membership Pro plugin with Learnpress and I have selected the option “Always buy the course through membership” in the Learnpress settings, the button to buy the course or start the course if the course is free does not disappear (it is displayed above the button to subscribe to a membership). I have selected membership levels for this course… Do you have any idea where this could be coming from (everything is up to date). Thank you.
Translated with www.DeepL.com/Translator (free version)
Hello,
Please use the account you bought this theme to open a support request here https://thememove.ticksy.com/submit/. Our support team will help you with your problem.
Thank you 
Hi, I purchased this theme a while ago. Can you tell me if the Elementor Pro current version 3.11 which is required for security, is possible to update within the theme updates? I have only updated the plugins included in the theme. This plugin is marked as required for the theme to work. Thank you.
Hello, you don’t need to update Elementor to version 3.11, it’s not required for security. You can wait till the next update and update all the plugins with the theme. Regards.
Are you planning to release an update to fix all current issues with Learnpress, Elementor, Events etc.? Having to downgrade or stick with outdated plugins isn’t safe practice.
Hello, you can check the changelog to see all the updates https://changelog.thememove.com/maxcoach/
We will try to fix all the issues as soon as possible.
Hello, what happens that Header and Footer on the course page do not appear? What is the problem?
The learnpress version 4.2.2.2 breaks header and footer in the single course section, how can I fix it? Thank you
Hello
Since your support has expired, please send an email to support@thememove.com. We will help you check and guide you step by step.
Thank you
hi,
the wp events plugin doesn’t work anymore I can’t use it. Once I want to set up it to my needs I get: Sorry, you are not allowed to access this page.
what I can do about it, do you guys have any replacement for it in mind?
Best, Sandin
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, we will check and guide you step by step.
Thank you