883 comments found.
this is ridiculous, the theme required files cant be downloaded, the files do not exist on their servers,!!!!!
Hi,
We are sorry for the difficulties, but we’ve already delivered the solution through a support ticket.
Preview link is redirecting to hacked website.. The theme has been brutally hacked and compromised.
Hi,
The issue has been resolved.
bit defender antivirus says theme file are filled with virus
Hi,
We’ve checked the theme file in several stages but no virus or malicious file was found. We have also checked it via Bit Defender security according to your claim which also gave the green result (no malicious file). We encountered some security issues on the live webpage and that has already been resolved.
Hi! The slider works just fine while I’m editing the page, but “live”, it’s just a frozen image with arrows that are not clickable. All versions are up to date. What’s the problem?
Hi,
Please watch the below screen record to resolve the issue;
https://www.awesomescreenshot.com/video/16225699?key=b20d0c901730f132580fab03df9e40ceHi,
After I updated your latest version; I have a few missing css and assets. Can you tell where I can find them find the latest package. I updated the saasland core and theme from wordpress but still missing.
... wp-content/plugins/saasland-core/assets/vendors/fontawesome/css/all.min.css?ver=6.2 ... wp-content/plugins/saasland-core/assets/vendors/icomoon-new/style.css?ver=6.2
Hi,
Please ignore the missing assets, these should not cause any issues on your website. Please create a support ticket here for further assistance;
https://droitthemes.ticksy.com/Page title bar with background image not showing on front end.
Hi,Just curious if the will theme work with the latest version of Bootstrap? Thanks
Yes, Saasland Theme is fully compatible with the latest Bootstrap Version.
What version is the theme currently working with? thanks
Hi,
Currently working with Bootstrap v5.0
I installed the latest 3.6.0 theme and I got an error on Redux Fatal error: Uncaught Error: Call to undefined method Redux::set_args() in saasland/options/opt-config.php
Hi,
Please make sure that you have activated the “Custom Font” plugin on your site. Probably, the issue caused due to missing the custom font plugin. Please create a support ticket here for further assistance;
https://droitthemes.ticksy.com/I tried to update the theme several times but it does not update although it says “updated”. Also theme installed ACF Pro but as I do not have a license for it, ACF does not update? I did not know that I additionally need to pay for ACF Pro???
Hi,
We’ve checked the “saasland auto-update” feature, which worked correctly. If you face problems getting the latest version, please download the theme file from your TF account and replace it on your WordPress manually.
In regards to the ACF Pro, you don’t need to pay additionally for the plugin license; we’ve already provided the Pro version, and you can watch the below video to get the latest version;
https://youtu.be/w4r7vASz0zwbut why do i have to update manually? why auto update is not working? I even deleted core plugin and try to update that way as you suggested in your documentation but it did not work? this is the first theme I have used (I have used many of them) that fails to update itself?
Hi,
I’ve visited the URLs and don’t find any SVG issues as mentioned here. Please be assured that your site still contains the above issues and reach out via support ticket through the following link;
https://droitthemes.ticksy.com/i bought a theme and it doesnt loading to wordpres its saiys critical issue.
plz help or refund
Hi,
We need to inspect the issue on your website, so please create a support ticket here.
https://droitthemes.ticksy.com/On the console page of Chrome of a blog post using Saasland theme, I can see the fontawesome css plugin with version 6.1.1. is giving a 404 error. How to rectify this?
Hi,
We need to inspect the issue on your website, so please create a support ticket here.
https://droitthemes.ticksy.com/Hi, a pre-purchase question. Can the CSS of the components be edited? Or can the colours be edited? If yes, will it be using elementor or coustom css? Do you offer support for custom css?
Hi,
Yes, you can customize any elements using the Elementor functions or using the custom CSS. Also, you will find the custom CSS option in the WordPress Customizer area (WP Dashboard> Appearance> Customize> Additional CSS); so you don’t have to purchase the Elementor Pro version to put custom CSS.
You can read the support policy here;
https://themeforest.net/page/item_support_policyHi, I would like to know if I can customize the animation that shows the elements when scrolling the page. Now there’s a delay and the elements take too long too appear. Do you know what can I do? Thanks!
Hi,
You can disable the animation globally, from Theme Settings> Animation> Website Animation;
https://prnt.sc/7o6ggxumaQmFAfter update the hero section, saasland carousel, and shortcode show on edit mode but in live webside is not show
Hi,
We need to inspect the issue on your website, so please create a support ticket here.
https://droitthemes.ticksy.com/I installed the theme update and it generated a critical error on the web, with the total loss of my site (I can not even enter the wp-admin). When I try to ask for help, you ask me to pay for support for an error that you generate yourselves. Since your updates are not compatible and cause damage to my site with each update, I ask for a refund. It seems impossible to me that they don’t give support for the damage they cause.
Hi,
We are sorry for your inconvenience. But normally in our updates this kind of things do not happen to many customers, only a few ones. So in those cases we have to investigate what things are causing them, if our updates are conflicting with anything in your site or anything else is happening.
So to investigate we need access of your site and to avail that you need to have support. As you have purchased the theme long ago and the “6-months included support” expired that came with your purchase, so you need to renew support – this is not our own rule, it’s ThemeForest’s policy. So we humbly request you to renew support and then contact us.
Regards.
I installed the theme update and I a critical error, with the total loss of my site (I can’t even login to the wp-admin). I need urgent help because in case the template generates damage to my site with each update, I would ask for a refund to buy another one that works. It seems impossible to me that you don’t give support for the damages.
We have replied your message, please check above.
Hello , i try to update theme in my site , but still not updated ! , how to make success update?
Here is an article on how you can update properly: https://docs.droitthemes.com/docs/saasland-wordpress-documentation/theme-updates/updating-the-theme/
thank you , i will try
The accordion for Screen Feature (Style three) is not opening and collapsing in the latest version. how can i solve this? is it also possible to downgrade?
I mean the Style three
Hi,
We’ve checked the mentioned widget in the latest theme version, and it is working correctly.
No automatic option/tools are available for downgrading the theme; you must manually upload the previous version.
Advanced Custom Field pro. I cannot update this plugin.
Thank you
