4647 comments found.
Hi
I added Ella 6.5.0 and Menu does not work in mobile version default i checked layout and its in mobile header default not custom layout can you please help me quick , it should work like charm when we add new theme there is some serious issue
Attached Screenshot LAYOUT : https://prnt.sc/EnDYvlC9W94H MOBILE HEADER : https://prnt.sc/SQ8ZjPiaCH3U DESKTOP NAV PLAIN AND CLASSIC : https://prnt.sc/jEfC-UstpNwC MENU DESKTOP : https://prnt.sc/ED0qOjmYqEDb
Hi friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond shortly.
Can you let me know here as it would be waste for me to use this theme I don’t any custom work just let me know why mobile menu is not working, as your support says pay for the support and renew support for this theme bug I have to pay again no hope you can let me know in comments here whats the issue so other can find it useful too before they contact you for support
Hi friend,
As we mentioned on your ticket, this is not theme bug. For the mobile menu: in Ella 6.5.0, it will hide the Mobile Menu in Customize when you make changes due to the ajax code cannot run in editor. And it will only show when you view outside the live site. But we also help you to show on your customize.
Regarding your time support, because your support time has ended when you submit a ticket, you can not verify your license. Usually, you need to renew support to be able to verify the license code. but in your case, we do not ask you to renew in order for us to check this issue. You can choose the Report bug category to send us a request. And now we are ready to help you make this. We hope you can consider your review.
Thanks a lot.
After Updating 6.5.0 Mobile menu not working properly please check https://ikkatdoor.com
Hi friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond shortly
Hello. We’re wondering if we can please have a short description above the Add To Cart button. We can control how many letters, but each product is unique. We want to add a product summary there and then have the full description in the usual place. Thank you!
Hi friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond shortly
The product page loads the variant image instead of the featured image when you first reach the page.? how do you change that.
Dear friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond shortly
Hello, purchased some days ago but noticed Variants selection on product/Shop pages is not working on Safari or Google Chrome, but seem to work fine in Firefox… What is going on? Thank you for a great theme!
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
this in Spanish? does it include pictures?
Hi friend,
We are sorry that we don’t understand your question. But if you want to use Spanish for your store, you can use app to translate. You can refer to this link: https://halosoft.gitbook.io/ella-documentation/theme-settings/multiple-languages#how-to-add-a-language
If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Thanks a lot.
hallo i updated from 6.4.2 to 6.5 and followed the tutorial, did everything good and customized the custom mobile menu. only problem is it dont show the language and currency selector on mobiles like before on 6.4.2 or like in the new ella demo.
But i noticed also on the new ella demo it works perfect on mobiles phones, but on desktop computers when you resezie the browser to mobile format, it only shows the currency and language on mobile menu not the menu items itself. (this is the ne ella demo on desktop when i resize it to mobile version: https://prnt.sc/HeqegTFS7YX8)
I tried cleaning chache, and reinstalled languages and translator apps nothing helps,
this is v 6.5 Custom mobile menu not showing language and currency. https://prnt.sc/2I_Uif8i2Gaz this is on desktop it works normal: https://prnt.sc/PFbDugg5he8qbefore the update it was showing normal, also when i switch back to v6.4.2 it shows back again.
Could you guys please help. can you send me the solution to: info.gadgetbaba@gmail.com.
And Thank you very much in advance
*this is v 6.5 Custom mobile menu not showing language and currency. https://prnt.sc/2I_Uif8i2Gaz
this is on desktop it works normal: https://prnt.sc/PFbDugg5he8q
Hello friend,
To verify this request, please help us submit a ticket at this link: https://halosoft.ticksy.com/ then we will check and get back to you soon.
Thanks a lot.
When can update the feature “EXIT POPUP”. Not the “before you leave”. It’s much different.
Dear friend.
Could you please let us know what popup you are referring to?
To support you, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
PRIVATE TICKET #3349607, You have not responded for more than 4 days. Thank you.
Dear friend,
We would like to apologize for the delay in replying to you since we just finished Reunification Holiday and returned to the office and now we have started everything working again! Please forgive us for this recent absence!
Our supporter just replied to your ticket. Please check it out
Many thanks!
I am curious if you can import data from 2 home pages and use designs from both? I submitted a support ticket but waiting to hear back.
Dear friend,
We have received your ticket.
Our team will review it and respond shortly. Please wait for our response
I can not find the index.json file in edit code. This file cannot be searched, only index.liquid
Ella version 5.0.8
Dear friend,
Ella 5.0.8 doesn’t support the index.json file. This is only from Ella version 6.0 or higher.
Does this theme have the feature of share for discount like in Debueatify 3? Can I add coupons in the minicart section?
Dear friend,
Thank you for your attention to our theme
Answering for your questions:
1/ Does this theme have the feature of share for discount like in Debueatify 3?
=> Could you please share with us any link which has the feature of share for discount so we can easily check for you?
2/ Can I add coupons in the minicart section?
=> Are you referring coupons in the minicart like this: https://prnt.sc/v6KGQEgcd8c4?
=> If yes, Ella theme has this feature available into theme source.
Hi can you help me I need to add icons to the navigation menu for header Nav- vertical jut like demo theme
Dear friend,
Are you referring to navigation menu as our demo site here: https://prnt.sc/Y3jumOj-AExs?
If yes, you can follow below instruction to upload icons:
To show the icons in front of Vertical Menu, please upload Icon image with the same name as the menu name (please use PNG image). You need to go to Content page—> Files, upload images here: https://prnt.sc/deO8a8uWn270
Note:
- Naming convention: Lower cap and use a hyphen ”-” to replace white space if your color image name has the white space.
For example: with the menu name “Pellentes Habitanto” the image name will be pellentes-habitanto.png
- Recommended size for icon image: 24×24px
Hope this helps you!
The theme JS stopped loading out of nowhere. The prices on product pages are not working at all, add to cart buttons are not working.. everything that is JS is not working
Hi Friend, We replied to your ticket, please help us reply to your ticket. The issue can be from code conflict which we need to check in code.
I’ve asked for URGENT help because I have people browsing the website and the prices are not showing and no one helped me so far.
Dear friend,
Could you please come back to your ticket number to reply to our message?
Our team already replied to your ticket.
Hi,
I have big issue with the theme menu. Its not working anymore with navigations/submenu. I didnt touch anything.
Please help me soon, i just sent mail to you with acces..
Hi Friend, We will check and update you soon for this
ok , thank you
im still waiting. any update for me ?
We have replied to you via your email, it is from wrong format when you set up countdown function
Wow thank you!! AWESOME SERVICE!
Thanks a lot <3
Hi, i sent a ticket 4 days ago and still waiting for a response
PRIVATE TICKET #3356006Please advise.
Hi Friend,
Thank you for your waiting, our team will check and reply to you ASAP on tomorrow morning
Hey Team,
I would like to add to a product page an image when I have a sale for a specific item.. is there a custom data shortcode I can use for images on product page?
Hi Friend, can you tell us where on page you want to add? you have any mockup?
You can add a banner section for product page, but we are not sure if it is what you need, if you can share us your mockup, it would be great
I am trying to change the text on the 404 page and cannot find anything about it in the documentation. I did see your reply to someone a few months ago, but the screenshot you posted has been deleted. Can you please re-share?
Hi Friend,
To change the text on 404 page, you can change it in “Edit default theme content”
https://prnt.sc/ybXTZsKh1P6wThank you so much
Hi Friend,
So if you want to use this app, can you help us disable the default currency function in our theme editor so it will not conflict because of running parallel
https://prnt.sc/ltNaERBK1_JnIf you disable but still have issues, can you help us submit a ticket so we can support you check. Thank you so much
Hello, I’m still experiencing the same issue that I reported earlier. I opened a ticket with your team two days ago, and I granted you full access to my account. Can you please update me on the status of my ticket and let me know if there’s any additional information that you need from me to resolve the issue? Thank you.
Dear friend,
We have already received your ticket.
Our technical team will verify your case and will keep you updated soon via your ticket number.
Hello. I am currently in the process of upgrading my website from Ella 5.0.8 to 6.5.0.
Everything is going well, however, there is one function on the product variant dropdown / box that is not working in 6.5.0.
I have 2 variants for my products. Color and Barcode. Each Color is tied to a unique Barcode
Whenever I select the Color variant under the products dropdown, the Barcode does not automatically update. I have to manually select the Barcode to match with the Color. This function was working well in Ella 5.0.8.
Please help!
Hi Friend,
Let us help you check this, can you help us submit a ticket and give us your ticket number? We know your support time has expired but don’t worry, you can submit a ticket in the category “report a bug”
We will help you check to see it is a theme issue or not.
Hello. Ticket raised under #3360768. Thank you.
Dear friend,
Many thanks for your information
We just replied to your ticket number. Please check it out!
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