Dear friend,

We have received your ticket.

Our team will review it and respond shortly. Please wait for our response

Dear friend,

Ella 5.0.8 doesn’t support the index.json file. This is only from Ella version 6.0 or higher.

Dear friend,

Thank you for your attention to our theme

Answering for your questions:

1/ Does this theme have the feature of share for discount like in Debueatify 3?

=> Could you please share with us any link which has the feature of share for discount so we can easily check for you?

2/ Can I add coupons in the minicart section?

=> Are you referring coupons in the minicart like this: https://prnt.sc/v6KGQEgcd8c4?

=> If yes, Ella theme has this feature available into theme source.

Dear friend,

Are you referring to navigation menu as our demo site here: https://prnt.sc/Y3jumOj-AExs?

If yes, you can follow below instruction to upload icons:

To show the icons in front of Vertical Menu, please upload Icon image with the same name as the menu name (please use PNG image). You need to go to Content page—> Files, upload images here: https://prnt.sc/deO8a8uWn270

Note:

- Naming convention: Lower cap and use a hyphen ”-” to replace white space if your color image name has the white space.

For example: with the menu name “Pellentes Habitanto” the image name will be pellentes-habitanto.png

- Recommended size for icon image: 24×24px

Hope this helps you!

Hi Friend, We replied to your ticket, please help us reply to your ticket. The issue can be from code conflict which we need to check in code.

I’ve asked for URGENT help because I have people browsing the website and the prices are not showing and no one helped me so far.

Dear friend,

Could you please come back to your ticket number to reply to our message?

Our team already replied to your ticket.

We have replied to you via your email, it is from wrong format when you set up countdown function

Wow thank you!! AWESOME SERVICE!

Thanks a lot <3

Hi Friend,

Thank you for your waiting, our team will check and reply to you ASAP on tomorrow morning

Hi Friend, can you tell us where on page you want to add? you have any mockup?

You can add a banner section for product page, but we are not sure if it is what you need, if you can share us your mockup, it would be great

Hi Friend,

To change the text on 404 page, you can change it in “Edit default theme content”

https://prnt.sc/ybXTZsKh1P6w

Thank you so much

Hi Friend,

So if you want to use this app, can you help us disable the default currency function in our theme editor so it will not conflict because of running parallel

https://prnt.sc/ltNaERBK1_Jn

If you disable but still have issues, can you help us submit a ticket so we can support you check. Thank you so much

Hello, I’m still experiencing the same issue that I reported earlier. I opened a ticket with your team two days ago, and I granted you full access to my account. Can you please update me on the status of my ticket and let me know if there’s any additional information that you need from me to resolve the issue? Thank you.

Dear friend,

We have already received your ticket.

Our technical team will verify your case and will keep you updated soon via your ticket number.

Hi Friend,

Let us help you check this, can you help us submit a ticket and give us your ticket number? We know your support time has expired but don’t worry, you can submit a ticket in the category “report a bug”

We will help you check to see it is a theme issue or not.

Hello. Ticket raised under #3360768. Thank you.

Dear friend,

Many thanks for your information

We just replied to your ticket number. Please check it out!

Hi Friend,

The image you sent us is not for Mobile Menu, it is the setting for Mobile Header.

To set up for Mobile Menu, you can follow this:

- By default, mobile menu will be set up as “default” to get the menu from Desktop for mobile. You can see the option in Theme Settings -> Multiple Layouts: https://prnt.sc/eAjFfN5nUOYF

- If you want to use “custom menu” for mobile which will show different menu for mobile, you need to choose “layout custom” https://prnt.sc/PQD8lbtZOFfY and then come back to Section Settings and set up menu for mobile here:

https://prnt.sc/Phj30CvJbxG4

Thank you for responding. I don’t think you fully understood my issue. My desktop menu (https://ibb.co/dgCBcdT) is the default one and doesn’t have any special effects. However, the same menu doesn’t appear in the default layout on mobile (https://ibb.co/sQY4VvQ). I believe this is a bug since I have reinstalled the theme twice and the mobile menu still doesn’t show up. Can you please investigate this issue?

Dear friend,

To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance

Hi Friend,

Thank you for contacting us. We are sorry that we have not tested our theme with this plugin yet so we cannot give you an exact answer. But if this app works well with Shopify, we think it works well with our theme.

Hi friend,

To support you best for this request, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.

Many thanks!

Dear friend,

We just replied to your email. Please check it out

Dear friend,

Regarding your question, we have no plan to update this function at this time.

Our product team will consider it and will update in the future.

Dear friend,

Regarding your request, we regret that our theme doesn’t support this function, if you want to have it, you can refer to some Apps from Shopify to handle your request.

Many thanks!

thanks much

Hi friend,

1/ Full RTL support(site is based on Hebrew language)

> Yes, our theme support for RTL layout. You can go to Multiple language -> enable this option: https://prnt.sc/2Wa1Np1ICPpz

2/ Cart & Checkout Customization(Or choosing between some options)

> We don’t know what customization you want to make, but we have option to change something on Cart page. And if you want to customize for this page, please give us sample site, we will check and estimate for you. But regarding Check out page, you need to contact Shopify if you have any problems with this page.

3/ Product Page Customization(Or choosing between some options)

> We don't know what customization you want to make, but we have option to change something on product page. And if you want to customize for this page, please give us sample site, we will check and estimate for you.

4/ Theme is optimized for a well speed score according to GTMetrix and Google Page Speed Insight.

> Regarding the speed loading issue, we optimize theme code for the loading, using lazy loading images. And we would like to let you know more about this:

There are several factors impact your online store speed, including the following: -Apps -Third-party libraries and services -Analytic libraries payment -Theme code -The number and size of images and videos zip

So please help us to optimize your product images, don’t use many apps on your site which are not important.

Here is for your reference: https://help.shopify.com/en/manual/online-store/os/store-speed/improving-speed

5/ Theme is designed and optimized for large e-commerce stores with the ability to work stable and fast as well for sites with over 5,000 products with multiple variations.

> Yes of course.

6/ Product Reviews section with the ability to upload images(by customer).

> With Review section, you will set up normally by yourself. If you want that your customers post review or image, you have to app for this function.

7/ Smart Bundle section on product page(Frequently Bought Together)

> We have instruction on our user guide so that you can set up it: https://halosoft.gitbook.io/ella-documentation/product-page/product-bundle

8/ Product Variation display on product page with image(Display variation as a small image)

> Yes, you can refer how to set up in this user guide:https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant https://prnt.sc/5jfTiPINCMd7

9/ Store sale condition for whole products on site that means 3+1 then while customer adding 4 products to cart, the cheapest product calculated free and then customer paying only for the 3 most expensive products on cart

> We regret that we don't have this function, please refer app of Shopify for this case.

10/ Use of AJAX on critical sections(for example Cart page while updating quantities).

> Yes, we used it.

11/ By the way, Can I see a Hebrew site that uses your theme on Shopify for example?

==> Yes, you can refer to this our demo: https://new-ella-demo.myshopify.com/?fts=0

If you have any questions pre-sale about our theme, please help us submit a ticket at this link: https://halosoft.ticksy.com/ and then you choose category Pre-sale to get our support https://prnt.sc/fpLFouHl050E

Thank you so much for all your questions.

Dear friend,

Regarding your question:

We don’t have settings so you can adjust it, if you want to disable the animation for header navigation, we will help you to change the code.

To support you best for this request, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.

Many thanks!

Hello halothemesteam In your demos, there are no demo with that transition (animation) on the header menu. This is the first time I used this theme, however I cannot open a ticket in your system. The system doesn’t allow me to.

Why is this animation appear in the theme if there are no demo with this effect ?

I recommend you to remove that transition if the demos doesn’t have the transition, or add the transition to the dem so the customer knows what their are buying.

Please can you share the solution in here of send me the solution via email ?

Thanks

Dear friend,

The animation function brings a lively experience for customers. If you don’t like it and want to disable this function. We will adjust it for you.

To support you, could you please provide us with your email address?

In addition, please create us a staff account to login to your site

Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members

We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers:https://prnt.sc/7oPzBq7YJr9K

Plus, please provide us your store URL and protected password (if any).