145 comments found.
Hello,
I have just purchased and successfully installed your theme. However, I am unfortunately unable to complete the demo import process — it never reaches 100%. Even after waiting for a long time (1 to 2 hours), it gets stuck at 54% at most.
Here are my system settings:
PHP Memory Limit: 1 GB
PHP Version: 7.4.33
PHP Post Max Size: 256M
PHP Time Limit: 300
PHP Max Input Vars: 10,000
Max Upload Size: 256 MB
SUHOSIN Installed: Yes, but it doesn’t seem to be the issue.
I was able to complete the process for the “Widgets”, “Options” and “Single Page” import options, but the “Content” option fails to complete.
The point is I do need revoluton slider models including in your demos but can’t import it because of the import issue.
Thank you for your support.
Hello,
If you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import, please follow instructions from this article Demo import – New module. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
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Qode Interactive
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Hello team ! Do you plan any update for this theme ?
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme is compatible with the latest version of WordPress and PHP 8.0. Bundled plugins do get updated with the theme, however, in case you need the immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with the latest version.
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Demo data not importing and submitted query into your support #270926. Please check.
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. We are closed during weekends, so tickets submitted on Saturday or Sunday will be replied once the work week starts.
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its really amazing theme.. but i dont understand why dont you guys release latest updates . also please make better responsive UI for shop filter for mobile devices and add mobile navigation bar for mobile screen
Hello,
Thank you for reaching us!
The theme is supported and it will be continued to be updated. At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
Current version of the theme is compatible with the latest version of WordPress and PHP 8.0. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
As we do not have enough information about how shop filter and mobile header are displayed on your site, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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Hi, is it possible to get the last version of revslider please ? Best regards, Julien
Hello,
Please contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Just impossible to get on the support. Theme so long
Hi there,
We could not locate any request open from your username so if you do have a request somehow please provide us with your ticket ID so we can check.
Also, if you do not have any request you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hello team,
seems your support is too delayed please resolve the issue ticket already generated https://helpcenter.qodeinteractive.com/hc/en-us/requests/238899?page=1
Hi there,
Thanks for writing in! Our usual response time is within 24h and we do see that your request has been responded so if you need any further assistance please continue the conversation with our support team.
Thank you.
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Hello there,
It’s been more than 3 days since we created a support ticket for theme related issue. Like did not able to import Demo it is stuck at 4% & Did not get premium plugin licence keys with theme files.
Ticket id: # 233996 URL: https://helpcenter.qodeinteractive.com/hc/en-us/requests/233996 Ref Screenshot: https://prnt.sc/KkGPLAqdEWME
Can you please look into it? If you need more details then let us know.
Hi there,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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Photo gallery in products no longer ordered After the latest updates, the photogallery in the products is no longer displayed in an orderly fashion, but the photos are arranged one after the other. What should we do? Thank you very much
Hello,
This is due to the recent changes in WooCommerce. You can downgrade plugin to some previous version or contact us through this email, include your purchase code in the email, and our support agents will assist you to adjust the appearance with some custom css.
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sent, thank you
Support
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Is there an update coming soon ?
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. The theme should work correctly with latest version of WordPress and in case you need latest version of any bundled plugin you can submit a ticket at our Help Center. Or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hello, i’m asking it’s possible to install and use the Elementor plugin for this Template ?
Hi there,
Thank you for taking an interest in our theme!
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Hello,
Is this theme multivendor compatible or can it be modified to be compatible?
Hi there,
Our theme is built for WooCommerce and is fully compatible with it. You can try to use it and its extended compatibilities to achieve what you’d like. However, when it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. Thus we cannot guarantee compatibility with any plugins other than the official ones that we provide bundled inside our theme are the ones that are tested several times before the theme was launched.
You can take a look at our themes that are compatible with the Dokan Multivendor plugin here.
Hope this helps. Thank you for understanding.
Support
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Qode Interactive
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Hi, I just update my theme and I can’t register it anymore, I’m facing the “Please wait…” issue (https://helpcenter.qodeinteractive.com/hc/en-us/articles/360008419897-How-To-Fix-The-Please-Wait-Error-During-Registration-Process#)
My website is hosted in OVH.
Can you please help ?
Thank you Regards
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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the amount button on the detail page is broken on mobile view and for this price you really could update the “added to cart” functionality a bit.
Hi there,
Thanks for writing in! You should know that this is present only on the demo and we have forwarded this so it can be resolved. The latest version of the theme has this already sorted.
Thanks for understanding and let us know if you have any additional questions.
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Hello,
An error occurs to me when updating some settings in the main section of the theme. Like, for example, change the sticky logo… Select save and it’s processing and it doesn’t stop loading.
What can be?
Thank you
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hello,
I’ve purchased theme but the WPBakery Page builder Plugin doesn’t work. I need to activate it but I don’t have any license (the plugin was included with the theme)
How can I activated?
thanks a lot
Hi there,
Thanks for writing in! Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, works with the latest version of wordpress and woocommerce? Because the last update is 1 September 2021. Thanks
Hi there,
Thanks for taking an interest! We are aware of certain issues which surfaced after the WordPress 5.8 / 5.9 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
The last update was related to some changes from our marketing theme and did not affect the theme files. Last updated for the theme can be seen in our changelog. We hope this helped and if you have any additional questions .
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Dears, we have a problem with the widget button. When ww click on it come a fatal error: Uncaught Error: Call to a member function is_empty() on null in /home/customer/www/sichef.cooking/public_html/wp-content/plugins/mildhill-core/inc/woocommerce/widgets/dropdown-cart/templates/fragments.php:5 Stack trace: #0 /home/customer/www/sichef.cooking/public_html/wp-content/plugins/qode-framework/helpers/helper.php(143): include() #1 /home/customer/www/sichef.cooking/public_html/wp-content/plugins/qode-framework/helpers/helper.php(37): qode_framework_execute_template_with_params(’/home/customer/...’, Array) #2 /home/customer/www/sichef.cooking/public_html/wp-content/plugins/mildhill-core/helpers/helper.php(64): qode_framework_get_template_part(’/home/customer/...’, ‘woocommerce/wid…’, ’/home/customer/...’, ’’, Array) #3 /home/customer/www/sichef.cooking/public_html/wp-content/plugins/mildhill-core/helpers/helper.php(46): mildhill_core_get_template_part(‘woocommerce/wid…’, ‘templates/fragm…’, ’’, Array) #4 /home/customer/www/sichef.cooking/public_html/wp-content/plugins/mildhill-core/inc/woocommerce in /home/customer/www/sichef.cooking/public_html/wp-content/plugins/mildhill-core/inc/woocommerce/widgets/dropdown-cart/templates/fragments.php on line
Hi there,
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, but you can also try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
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We need help but in your help center is not available the Mildhill theme so we canno’t open a ticket
Hi there,
In the event you purchased multiple licenses for different themes you need to submit multiple tickets for each theme individually. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Select) and then theme.
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