760 comments found.
HI there, I raised a support ticket yesterday and still have no response #23715, please advise
Hello, @lyledg,
Thank you for reaching out to us regarding support ticket #23715. We apologize for any inconvenience caused by the delay in our response. We understand that there might be a time difference between you and our support team, which could have contributed to the delay.
We want to assure you that we have already addressed your support ticket and provided a response. We kindly request you to check your support ticket now to review our reply. Please take the time to carefully read our response and provide any further information or feedback as necessary. Our support team is ready to assist you further and resolve any concerns you may have.
Once again, we apologize for any inconvenience this delay may have caused. We appreciate your understanding and patience throughout this process. If you have any additional questions or require further assistance, please do not hesitate to reach out to us. We are committed to providing you with the best possible support.
Thank you for choosing our services, and we look forward to hearing back from you soon.
Regards don-themes.
Hello, is there a way to have the product-specific custom description tab appear BEFORE the reviews tab?
Hello, @teammicro,
Regarding the Product Tabs style that you are mentioning, you can select these style for Product tabs style by going to the Dashboard > wolmart > Theme Options > product page > product data type as you can see in this screenshot: https://postimg.cc/K19C6NdR
But Sorry to say that the Theme has Two Custom Description Tabs option by defulat which works specifically for Products (if added).You can add custom discription tabs from there also.But you want custom position of tabs, So what you can do in this regard is using page builder Tab option,When you create the Block for it using Page Builder plugin > add the Content in the way that you want. This is the best possible and available option right now. Whereas, the Custom Description Tabs can be used according to the need and usage. Moreover You can read this manual about custom discription tabs: https://docs.woocommerce.com/document/editing-product-data-tabs/Regards don-themes.
In product archives, long product titles are cut off in grid view which causes a usability problem. How can we force the long product name to wrap onto a second line?
Hello, @teammicro,
Please try out the following CSS on your Site to extend your Product Titles:
.woocommerce-loop-product__title a {
white-space: normal !important;
}
Location to paste Custom CSS, please go to Dashboard > Wolmart > Theme Options > Custom CSS & JS > there in the CSS code section, paste the above given CSS.
Regards don-themes.
Thank you, that works great however now some of the product boxes in the product archives are taller than others. Is there a way to make all product boxes the same height?
Hello, @teammicro,
Yeah that is because of the different title length and that is why we have truncated the title, so please remove the CSS again and it will set the product boxes the same height, OR if you want to show the complete title and the same sizes of the product boxes as well then you should have to set the size of the boxes to static using the Custom CSS code.
Regards don-themes.
Hey There I would like to ask you : Why to use your theme for Pharmacy e-shop and not a specific theme for a pharamcy .. I mean what the difference ? thanks!
Hello, @GeorgeTsoukakis,
Thank you for reaching out and considering WolMart WordPress Theme for your Pharmacy e-shop. Allow me to highlight a few reasons why using a versatile theme like WolMart can be advantageous over a specific theme designed solely for pharmacies.
Flexibility: WolMart WordPress Theme offers a wide range of customization options, allowing you to tailor your Pharmacy e-shop according to your unique requirements. You can easily customize the layout, colors, fonts, and other elements to match your branding and create a personalized online presence.
Multifunctionality: While a specific theme for a pharmacy may focus solely on pharmacy-related features, WolMart is a multipurpose theme that can be used for various types of e-commerce websites. It provides a comprehensive set of features and functionalities that cater to a broader range of businesses, giving you the flexibility to expand or diversify your online store in the future.
Updates and Support: By choosing a popular and well-supported theme like WolMart, you benefit from regular updates and ongoing support from the theme developers. This ensures that your e-shop remains compatible with the latest WordPress version, security patches are applied, and any issues are promptly addressed.
Extensive Plugin Compatibility: WolMart is designed to be compatible with a wide range of plugins, including popular e-commerce plugins like WooCommerce. This compatibility allows you to extend the functionality of your Pharmacy e-shop by integrating additional features and services without the need for extensive customization or coding.
User-Friendly Interface: WolMart emphasizes a user-friendly interface and intuitive design, making it easier for you to manage and customize your website. You don’t need to have advanced technical knowledge or coding skills to create a professional-looking e-shop with WolMart.
In summary, while specific pharmacy themes may offer targeted features, WolMart provides you with flexibility, adaptability, ongoing support, and a user-friendly interface that can benefit your Pharmacy e-shop in the long run. If you have any further questions or need assistance, feel free to ask.
Regards don-themes.
Does it have to be a multivendor website? or it can be used an a non multivendor site?
Hello, @markmbichi1,
WolMart WordPress has been specially designed for the Multiendor websites and it is compaitable with one of the most famous MultiVendor WordPress plugins.
And if you want to use it without MultiVendor as a normal Store, you can use it too, you just have to disable the MultiVendor plugin from your site.
Regards don-themes.
Congratulations on your excellent theme! Before proceeding with the purchase, I have a few questions regarding its compatibility. Could you kindly confirm if your theme is compatible with Content Egg, Affiliate Egg, and YITH WooCommerce Auctions?
Hello, @bernas10,
First of all, thanks for showing your interest in our theme.
Unfortunately, we have not tested those plugins officially with our theme, but if you want to use such plugins, you can try them with our theme.
And also you can check all the compatible plugins list confirmed from our end on the item main page below here: https://themeforest.net/item/wolmart-multivendor-marketplace-woocommerce-theme/32947681
Regards don-themes.
Hi Bought the them uploaded it and the widgets did load and the theme seems to load slow than on demo mode I think not all the files seems to load, I need help uploading and installing the theme with all its widgets and functionalities.
Hello, @fonyameze,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our experts will check it for you on your site and help you out accordingly.
Regards don-themes.
that I have done with the user name fonyameze but still waiting for the reply.
Hello, @fonyameze,
We have already replied to your support ticket, please check back to your support ticket reply now and then reply to it accordingly.
Regards don-themes.
HI I got your email, check well I have send you two messages and both contain the admin details, You said on your mail that “reset your WordPress to the scratch and remove each and everything from your site” before contacting to you?
1) Resetting my site to scratch: So all the work on my site for years have to scratch down for your theme to work? then how did you write the codes of theme?
2) Remove each and everything from your site: Do you really know what you meant by me removing everything from my site?
I have over 800 products and each having more than 3 variants so I have to take out everything and delete all my site settings before you install the theme, why don't you mentioned this as requirement for your theme so that before I buy I should know?I have also send you the admin details on email, Please also take off the the popup since they is no place to take it off as your theme did not installed all its files.You said I should send you the Admin login details which I did yet I have been waiting nothing has change, your team have not yet reinstalled the theme or stop the popup from showing on my site, my team wasted all this days waiting for your to reinstall the theme before they can proceed with the customization, still we are not getting any updates from your end
Hello, @fonyameze,
We have already replied to your support ticket, please check back to your support ticket reply now and then reply to it accordingly.
Regards don-themes.
Hello,
The theme looks great and I am amazed by your documentation and quick support. I’ve been searching really hard for a theme that would meet my project’s needs and just found Wolmart! But I still I have a couple of pre-purchase questions.
1. I wonder if a customer can identify a pick up date and time/time slot? I am asking this because in my project my vendors may need to be given a certain amount of time (e.g., 12-24 hours) once the order is placed so that the vendors have enough time to get the things/products ready for the customers to pick them up.
2. Is it possible for vendors to close/open or disable/enable their stores for receiving or not receiving orders whenever they need. I want to give my vendors flexibility so that they can accept orders when they can and want to.
In the meantime, I see that there is a stock feature in the theme but my project does not really work through stock. The product must be prepared once the order is received.
Thanks in advance for your reply and wish you success with your work!
Thanks!
Hello, @ariyorumavukat,
First of all, thanks for showing your interest in our theme.
1. Yes, in WooCommerce Multivendor, it is possible to allow customers to select a pick-up date and time/time slot for their orders. WooCommerce itself does not have this feature built-in, but there are plugins available that can add this functionality to your online store.
One popular plugin for adding delivery date and time functionality to WooCommerce is called “WooCommerce Delivery Slots.” This plugin allows you to define available time slots for order delivery or pick-up and lets customers choose their preferred slot during the checkout process.
2. Our theme is fully compatible with Dokan and WCFM plugins, Both Dokan and WCFM are popular multi-vendor marketplace solutions for WordPress. Both platforms offer features that allow vendors to control the availability of their stores for receiving orders.
With Dokan, vendors have the flexibility to open or close their stores whenever they want. They can choose to enable or disable their stores based on their availability or business requirements. When a vendor disables their store, customers will not be able to place orders through that specific vendor’s store. When the vendor re-enables the store, it becomes active again, and customers can start placing orders.
Similarly, WCFM also provides options for vendors to manage the availability of their stores. Vendors can choose to open or close their stores based on their preferences. When a vendor closes their store, customers cannot place new orders with that vendor. However, existing orders can still be fulfilled. When the vendor reopens the store, customers can start placing new orders again.
Regards don-themes.
Does your theme support the option to show the product categories using wolmart widgets in three to five columns for the mobile version? I need a responsive theme that can show at least 3 product category images in a slider layout on the same row on the mobile version. Having only one or two categories showing on the mobile version then having the website user having to slide left to see the rest of the categories is tedious and wastes space that can be occupied by more categories on the mobile version, so that more categories are seen on one column on the mobile version. I’ve seen other ecommerce websites implement this so I know that feature exists for mobile versions of websites. Kindly let me know if your theme has a way to have this setting.
Hello, @edwandz,
First of all, thanks for showing your interest in our theme.
Yes, the Wolmart theme does support the option to show product categories using Wolmart widgets in three to five columns for the mobile version. The theme provides extensive customization options, allowing you to configure the layout and appearance of your website to suit your needs.
To display product categories in multiple columns on the mobile version Go to pages -> edit desired page with Elementor -> edit product categories widget -> in the layout tab select the categories layout slider and select the 3 columns.
By configuring these settings accordingly, your product categories will be displayed in an organized and visually appealing manner on mobile devices, enhancing the user experience and making it easier for customers to navigate through your online store.
SCREENSHOT: https://postimg.cc/fkYKpZ2K
Regards don-themes.
Thank you for the feedback. This was very helpful.
You’re Most Welcome!!
Hi Don-Themes team,
Any plans of adding this Woocommerce Multi-vendor Plugin:
https://codecanyon.net/item/marketking-ultimate-multivendor-marketplace-plugin-for-woocommerce/37134188 https://wordpress.org/plugins/marketking-multivendor-marketplace-for-woocommerce/I believe its one of the best, if not the best.
Hope to hear from you soon
Hello, @Alumnay,
Thank you for your suggestion. I will pass it on to our development department as a feature request for consideration in the upcoming theme updates.
Thank you for your understanding.
Regards don-themes.
Hello, @erdemgul,
1. Please navigate to Appearance >> Menu and edit the Main Menu from there, and change the Menu items links as per your requirements.
2. I have tested your site on mobile and the image gallery under the main product image is showing and working fine, please refer to this screenshot: https://postimg.cc/zypVNSKb please try to clear the cache of your site and device and check back again.
Regards don-themes.
Thanks your answer but I think I can’t say my problems. I record a video with my phone. Can you wacht this?
https://www.youtube.com/watch?v=G7jczpyAC_MSorry for my bad english 
I hope You understand me
Hello, @erdemgul,
Have you tried to check on any other device? might be the issue is related to the specific device you are using, please try to check it on any other mobile phone and try to clear the cache.
Regards don-themes.
Hi again. Yes I tried on other devices (android/ios – samsung-huawei-iphone) Yes I clear all device’s cache.
Example : I try your demos page from d-themes.com This page is okey. It’s working : https://d-themes.com/wordpress/wolmart/elements/product/3d-television/ https://postimg.cc/svZnVs4c but I enter the product page with the same device from d-themes.com It is not working little product pics area: https://d-themes.com/wordpress/wolmart/demo-1/product/apple-super-notecom/ https://postimg.cc/Sn6DMd5YSame device – clear the cache a page is working – other page is not working.
I think the problem is in the “product add page software”.
Hello, @erdemgul,
Thanks for your explanation again, we really appreciate it, I have tested the same and found the issue, we are really thankful to you to notify this issue to us, I am forwarding this issue to the development department to fix it with the upcoming updates of the theme, we really thanks for your patience and understanding.
Regards don-themes.
Hello, @erdemgul,
Sorry for the inconveniance, I just collaborated with the development department and they said that please uncheck the “Disable Mobile Sliders” option under WolMart >> Management >> Optimize Wizard >> Performance and check back again, it should solve your issue.
Regards don-themes.
Hi.
Thank you so much.
Yes I did it.
Now it is amazing.
Thanks to the whole team. 
Hello, @erdemgul,
You’re welcome! Congratulations on the amazing result! It’s great to hear that the whole team was able to contribute to your success. Keep up the great work!
Regards don-themes.
Is this theme also available in German, or has it already been translated by you?
Hello, @scherermarcojix,
First of all, thanks for showing your interest in our theme
Our theme is basically based on English language but it is fully translatable, you can translate our theme in any language using Loco translate plugin and our theme is also fully compaitable with WPML and Polylang plugin, so you can use any one to translate the theme which better suits your requirements.
Regards don-themes.
How to disable theme preloader? I want to stop animation from wolmart theme.
Hello, @trungho99999,
Please navigate to WolMart >> Theme Options >> Advanced under Lazy Load, please turn OFF the Loading Overlay, save settings and check back your site after clearing the browser cache, please refer to our theme documentation here: https://d-themes.com/wordpress/wolmart/documentation/2021/05/25/theme-options/#wolmart-advanced
Regards don-themes.
Hi there,
id like to display same product with different on vendors on the same page. For example product x is sold by brand a, b and c and they have different stocks and pricing. Would it be possible?
Hi, @cakanhakan
Thanks for contacting us. Unfortunately, we have no such a functionality with our theme. That kind of functionality is provided by 3rd party multi vendor plugins like: Dokan, WCFM, MultiVendorX and so on. For detailed functionality, you can contact these plugins directly.
Best Regards
I have bought this theme and have fallen out of support for this as the client took time to make changes.
Currently I am having issues with the Product stickers “NEW” and their colours – I am unable to change these – same with the hover colours on the buttons how does this get fixed?
Its black on black as well with the category type
Hi, @TylerB93
Sorry for the inconvenience with our theme. Could you contact us via support system https://d-themes.com/support/ with your site info & credentials? So that we can check your issue and fix it immediately. PS: please let us know your ticket ID after submit.
Best Regards
Hi – Ticket ID #21419
Great! our support team will handle this issue as soon as possible. Thanks for your patient.
I am having problems getting size attributes into the correct order. I followed the instructions in woocommerce and it still only puts them in alphabetical order. does the theme have a cache I need to clean or maybe a setting that overrides the woocommerce attribute custom order?
Hello, @skgranan,
No, our theme does not have any cache system that prevents it, but we suggest you to please try with the Simple Custom Post Order plugin: https://wordpress.org/plugins/simple-custom-post-order/
Install that plugin on your site and then re-arrange the attributes from backend of the WordPress to your desired position and it must have the impact on the frontend as well.
Regards don-themes.
I want to change the domain of my site. Is it possible to use the theme license in another domain?
Hello, @pasifik,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
Hi. I want to know if there is a cryptocurrency payment plugin for this template ?
Hello, @netparsicom,
Thanks for showing interest in the Theme
Sorry to say that but we have not officially tested any plugin(s) with the Theme yet in this regard, nor are there any third party plugins included in the compatible list confirmed from our end on the item page.
So, you can search for any third party Plugin in this regard that best meets your needs and you can try it out at your own risk. If some issue occurs then, you can consult the Plugin Support in this regard because we don’t provide Support for the third party plugins issues, as it isn’t included in the Item Support Policy.
Hope you can understand our limitations here !
Regards don-themes.
What would you recommend, WP bakery or Elementor?
Hello, @Ringdal,
Thanks for showing interest in the Theme
Both the page builder plugins are compatible with the Theme and you can use any of them on your Site that best suits your needs and requirements.
If you would ask our personal recommendation then we would suggest you to use the Elementor page builder because it might look a bit easier to you in terms of navigating with the options.
But it is just a personal preference not an official recommendation. You can use WPBakery too if you want.
Hope this helps !
Regards don-themes.
In the theme products have grey background which makes them look good on white background pages… is this overlay coming with the theme or are the product images with grey background?
I ask as I have looked “everywhere” for a plugin or theme which comes with overlay function on images with white background as they look ugly on some themes with only white background, for example they would look ugly if I used wolmart without the grey background on the image?
Also… I feel I should get discount as I want to point out that you write “fully responsible” all over the place about the theme, while it probablu should be “responsive” ... but I had a good laugh reading it … and perhaps that is the intention ? – but its really good with fully responsible theme hahaha
Hello, @Ringdal,
Thanks for showing interest in the Theme and Sorry for a bit of delay in the response due to the technical difficulties !
The Product Images that you see in the Demos with a Grey Background, actually those are Product Images by default with the Grey Background there isn’t any additional overlay added to them.
So, you can have your Product Images too with Grey Background uploaded and they would appear like that.
Regards don-themes.
