Hello,

Yes, the issue may be occurring because the Elementor plugin has not provided compatibility for the existing features. For this reason, we recommend not converting the template to avoid potential conflicts or layout issues.

Best regards.

Hello,

We apologize for the inconvenience. Based on your screenshot, it seems that you are uploading the wrong file. We encourage you to visit the documentation for further steps:

If the issue is still occurring, please provide us with more detailed information, along with a screenshot or video of the steps you followed. This will help us better understand the issue and assist you further.

Regards.

Hello,

The main difference between the Essential and Advanced Solo packages lies in the WooCommerce-related widgets included. If you’re planning to add shop features using WooCommerce, we recommend choosing the Advanced Solo package (for a single site). Otherwise, the Essential package is sufficient to fully work our template kit.

Hello,

As clearly stated on the kit’s detail page, Elementor Pro is required to utilize this kit effectively. The Pro version is essential to access its features and design elements.

Regrettably, we must inform you that your refund request cannot be approved, as it does not comply with our refund policy.

However, if you need any assistance with setting up or using the kit, please don’t hesitate to reach out.

Hello,

Please note that this package is an Elementor Template Kit and is not meant to be installed directly as a WordPress theme.

To correctly utilize it, please follow these steps:

Ensure you have a theme that is compatible with Elementor installed. We highly recommend the Hello Elementor starter theme, which is free and fully compatible. Import the Template Kit using the Template Kit Import plugin by following the instructions provided in this link: https://bosathemes.com/docs/elementor-template-kit/how-to-import/

If your issue is different from this, kindly provide more details, and we’ll be happy to assist you further.

Thanks.

Hello,

You can access the Mega Menu option with Elementor Pro. For more information, please visit this link: [https://elementor.com/help/create-mega-menu/].

Thanks!

Here’s the link to the mega menu help. https://elementor.com/help/create-mega-menu/

Hello,

These types of issues are usually related to server configuration. You can check the system info by navigating to Dashboard > Elementor > System Info to verify your configuration. We recommend using kits with Hello Elementor and the following PHP resource minimum:

memory_limit = 256M
upload_max_size = 64M
post_max_size = 64M
upload_max_filesize = 64M
max_execution_time = 300
max_input_time = 1000

For further reference, you can visit a support ticket addressing a similar issue at this link: https://wordpress.org/support/topic/sorry-there-was-an-error-loading-this-data-please-try-again/

Hi, I really checked all these kind of things and even did a reset of the site, but it still doesn’t work. Unfortunately I had to buy another theme because I could not wait any longer on a response. I bought Bildo which looks a bit like your theme and this one was installed directly. Bit I think it still is a fault/ issue from your side.

Hello,

We apologize for the inconvenience. Since Builderon includes a bundle of templates and blocks, it may require slightly higher server configuration compared to your mentioned kit. However, the provided configuration is minimal and typically comes as default with most server packages. It appears that your hosting provider has set a lower configuration in your case.

Thank you for understanding.

Hello,

Please do import the Template Kit using the Template Kit Import plugin. Detailed instructions can be found here: https://help.market.envato.com/hc/en-us/articles/360038112932-How-to-use-the-Template-Kit-Import-plugin-from-Envato-to-Install-Elementor-Template-Kits.

Hello,

Thank you for your kind words. We truly appreciate it.

Hello,

If you have adhered to the setup instructions accurately, the issue may stem from slow internet connectivity or a server error. We have tested the item in our environment and were unable to replicate the issue you mentioned.

We recommend importing only 2 to 3 templates at a time. After completing these imports, you can then start new ones. This approach helps to minimize the processing load. Additionally, it’s advisable to install the kit on a fresh WordPress setup for optimal performance. Our kit is fully compatible with the Hello Elementor theme, which you can download for free at [wordpress.org/themes/hello-elementor].

I am doing exactly as stated in the guide. It doesnt work. Not a slow internet or server error. Tried every possibility. Would like a refund.

Hello,

To assist you more effectively, we kindly request additional information regarding the issue you are currently experiencing. For a better understanding of the problem, could you please provide a screenshot, video, or image? from our profile contact form. This will enable us to investigate the root cause of the issue and provide you with further assistance. Please be aware that we may also require access to your site to conduct a thorough investigation and effectively resolve the issue you’ve mentioned.

Our refund policy stipulates that we can only issue a refund if the issue is a result of our product and cannot be resolved by our support team. Please rest assured that we are dedicated to providing the best support possible to address any concerns you may have with our product.

hi thanks for the reply i had made a mistake as I thought I was buying a theme and to be honest I don’t understand what plugin I need .please can I just get a refund and ill get a developer to build my site .thanks

please reply

Hello,

You can easily follow the steps outlined in the following post to import the template kit: [Insert link]

Regarding your request for a refund, we regret to inform you that our refund policy does not cover mistakenly purchased items. Therefore, we are unable to process a refund in this case.

If you have any other questions or concerns, please feel free to let us know. We are here to assist you.

Hello,

After activating the Hello Elementor theme, please make sure to follow the steps provided in the link below to import the template kit:

I thought so, but it’s not showing there. I wonder if it’s a caching Issue. Here’s a look at both columns inside Hero-banner. I put temporary images there to show you. http://ba.greatnewday.com/wp-content/uploads/2023/05/Untitled-3.png

Nevermind. I found it. For future reference, do you have an official support site for this theme? Thanks.

Hello,

You can reach us by contacting https://themeforest.net/user/bosathemes and our website is https://bosathemes.com

Hello,

Thank you for reaching out to us. After importing the header and footer templates, they will be automatically added to the theme builder and you can re-assign it.

For other pages, please import all the pages as header and footer templates. Then, create new pages from your WordPress Dashboard > Pages > New Page for the related pages. Click on the Edit with Elementor button for each page to open it in the Elementor editor. Click on the “Folder Icon” as shown in this screenshot: https://prnt.sc/hX2z6oPo9TGK and go to the “My Templates” tab. Your imported pages will be there. Simply click on the insert button to call the template in your newly created page.

Regarding global style, it will be automatically added to the styles.

Thank you. I’m getting more and more familiar with the kit I really like it. Where do you get the orange images for icons like this one? I like the images, but I’d like more variety and I’d like to change the colors.

Hello,

The icons used in our product were sourced from Envato Elements. You can find more information about the specific icon set at the following link:

Hello,

We would like to inform you that the purpose of updating our kit is mainly to ensure compatibility and fix any issues that may arise. We are happy to inform you that the latest version of our kit is compatible with all plugins and themes, and no issues have been reported so far. However, if any issues do arise in the future, we will promptly address them with an update as required.

Thank you for your understanding and please let us know if you have any further questions or concerns.

Hello,

The products are managing from to the WooCommerce plugin and can be found from the Dashboard > Products.

Hello,

This is an Elementor Template Kit, which you are not supposed to install from WordPress theme, you have to follow a different process. A Template Kit is a collection of pre-designed templates or layouts with starter content that share a cohesive visual style. You can follow steps from below link:

Thus, you need to have a theme to work with it. We recommend a Hello Elementor starter theme https://wordpress.org/themes/hello-elementor by Elementor team. This is a free and fully compatible theme for this kit.

Thanks.

I noticed the main project template—https://preview.themeforest.net/item/builderon-construction-elementor-template-kit/full_screen_preview/32745098?_ga=2.74003414.531634462.1666369669-465767036.1639170495

has a filter, but it’s using just images I believe, we would like that to use projects

Hello,

First things first, this is an Elementor Template Kit, which you are not supposed to install from WordPress theme, you have to follow a different process. A Template Kit is a collection of pre-designed templates or layouts with starter content that share a cohesive visual style. You can follow steps from below link:

Regarding you another point, we are unsure which section your are talking about. Please kindly share a screenshot of it, so we can identify and assist you in correct way.

Thanks.

Hello,

Thanks for your feedback. Yes, we will keep adding more templates and blocks. If you really like this kit, please rate the kit with 5 Stars. This will help us to work more. To rate the kit, please refer: https://themeforest.net/item/builderon-construction-elementor-template-kit/reviews/32745098