39373 comments found.
As a website owner, I am facing a couple of challenges that are impacting my site’s performance. Firstly, my Avada version is V7.7.1 and while I can create a new form using the form builder, I am unable to edit it due to the absence of form elements. I would appreciate it if anyone could share any insight on how to resolve this issue.
Secondly, my website is quite large, with 4.37 GB of data in backups. I am concerned that this may be causing a slowdown in its speed. Can anyone offer any help or advice on how to tackle this problem? Your suggestions will be much appreciated.
Hi,
For forms, please ensure you update to the latest version (7.10.1 as we speak) and have form elements enabled by going to WordPress admin panel dashboard → Avada → Options → Options tab (screenshot ⇒ https://prnt.sc/NmeVPfMma5lW ) → Builder options
For the other issues,It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Great theme – I have many.
Hello @apfotos
We are glad to hear that you like Avada 
Thanks
-Ammar
Hello
I plan to use this for digital download site
1.Do you have example use case for this set up? Pre-design?
2.Do you have Affiliate system to let people promote Digital Product and get paid?
3.Can it be integrated with Stripe payment gateway?
4.Is there any TAG or keyword management to let customer search for Digital Product with right keyword or TAG?
Hi there,
For your use case, you can setup the digital downloads with the WooCommerce plugin. Avada offers full support/integration with it. You will be able to use stripe payments with WooCommerce, and it also has a bunch of Addons for affiliate system that you can use. For tags management, while WooCommerce does integrate well with stock WordPress search functionality, you might need to use a 3rd party Addon for more granular tag/keyword management for products though.
We have several store/shop related prebuilt sites that showcase Avada’s usage with WooCommerce. To view those, you can go to our main prebuilts website and click on the ‘prebuilts’ button on the right . It’ll show you all our prebuilt websites. You can also view them based on their category→ https://avada.com/prebuilt-websites/
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
After I updated theme to latest version, I can not create or edit new pages. Error message shoing is === Failed to load plugin: wplink from url ww…../wp-includes/js/tinymce/plugins/wplink/plugin.min.js Any suggestion on how to fix it?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Abbas,
Thank you for your response, I was able to fix the issue with the help of my friend.
Bhasker
Hello Bhasker
You are most welcome
Hi,
I’ve purchased your theme twice. Both domains have different registration codes. On my most recent purchase, i was building the website on a temporary domain where I installed the theme. Now that the domain name has been delegated to the correct domain, I am now receiving ‘The purchase code is already being used on another domain.’ The website is the same. Is there a way that I can change the registered URL to the so that it works on the live site with the delegated domain name?
Thank you
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another/updated domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Team, quick question, is it possible to have a ‘Featured Video’ rather than a ‘Featured Image’ in a post?
Hello @mdedesign
Yes, we do have an video embed option inside post options where you can add an embed code for YouTube or Vimeo video, that will replace the featured image on single as as well as listing pages, if you need further assistance with this please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
I am trying to register (an older license) on my account on your site. But when I enter the pruchase code it shows a message: “Purchase code is already in use.”. I have purchased two other licenses (with the same envato account) and they show up nicely in my account. How can I add this purchase code to muy account? Thanks in advance! D.
Hi there,
We’ve reached out to you via your email address attached to your Avada support account. In case you don’t see the email, as this is not a support platform and is meant for pre-sale queries/generalities, you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hi, I renewed my support yesterday but cannot access it in the login page
Hi there
Please make sure you have registered the purchase code within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
Thereafter, navigate to the “Purchase Codes” tab inside of your support account, scroll down, and click the “Recently Renewed? Apply Extension Now” button > https://d.pr/i/OcKpGa
Thank you, MB
I have a read banner that reads
“Hey, I’m Virginia! Donec sollicitudin molestie malesuada”
How do I remove that banner?
Hello @SupremoRaja
We will need you to provide more details on the issue as to where this is coming up to provide you a very precise response. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
hi – site showing up differently in regular v mobile, ls help… https://daytradinglasvegas.com/ check in chrome android samsung cell vs samsung regular monitor..thanks!
Hello @graphic4444
It could be a cache issue in specific so please make sure that you have cleared your caches, also if you need further assistance with this query, you need to open a support ticket with our team and we will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
thx,,, fix for pc = turn maintennce mode off, but mobile still wrong
Hello @graphic4444
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I registered license with my staging website (http://bluewhalestaging.com/). I can’t deregister the staging website because I reinstall the new wordpress. I want to link the license to my original domain (https://www.bluewhaleconstruction.com.au/). please help.
Hello @hyuky8
You can always reset your license from your own support account even if the website is no longer active, please read more about how to handle the license in our FAQ section here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
hi can i install avada on local for development and then deploy it to live server ? the license will be okay if i do that ?
Hello @AndrePelealu
Yes, you can certainly do that and your license will be valid, you can read more about it here => https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thanks
-Ammar
Hello,
I have the following problem regarding your theme’s compatibility with European Union guidelines for Web Accessibility. More specifically, I need to have all the style tags moved at the header and not inside divs on the body HTML tag.
Please advise with urgency.
Kind Regards, Vicky
Hello @Vicky
Avada is WCAG 2.1 compliant and you can read more about it here => https://avada.com/documentation/accessibility/, please make sure that you are on the latest version of Avada that is 7.10.1 for any queries related to your specific site setup, we suggest you to please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Horrible experience today I purchased and got errors for registration and activation plugins, and now I’m not able to install plugins.
Download failed. cURL error 28: Failed to connect to updates.theme-fusion.com port 443 after 8802 ms: Couldn’t connect to server
Fusion Core installation failed. The update procedure could not delete the plugin due to a permissions issue on your server. Please ask your hosting provider to check the permissions level or manually remove the plugin via FTP or WordPress before attempting to reinstall it.
O:8:WP_Error error 28: Failed to connect to updates.theme-fusion.com port 443 after 4425 ms: Couldn’t connect to server”;}}s:10:”error_data”;a:0:{}s:18:”*additional_data”;a:0:{}}
Hi there
The issue is not Avada related; it is server related. If you reread the error message, you will see that it clearly states:
“The update procedure could not delete the plugin due to a permissions issue on your server. Please ask your hosting provider to check the permissions level or manually remove the plugin via FTP or WordPress before attempting to reinstall it.”
Please note that the comments section is not meant for support; you have active support. Please click on the link below to submit a support ticket, and a member of our team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Current Avada Fusion Builder is crashing every website. I remove Fusion Builder and WP Admin is accessible. I install the latest Avada… and the sites stop working. All my sites crashed today due to Avada’s Fusion Builder.
Looks like it is Avada Core. If I disable Avada Core, then fresh all the pages, the sites work.
Please check if there are issues with WP 6.2. Maybe there is a conflict.
Hi there
We can confirm that there are no issues with the latest version of Avada and WordPress.
The official support channel link is below:
Click Here To Get Avada Support
If you cannot submit a support ticket for some reason, you can contact us directly via this contact form https://bit.ly/2NJoU51 – We will gladly assist you.
Thank you, MB
Thank you. The issue started when the sites upgraded to WP 6.2. I had to downgrade back to WP 6.1.1., which brought all the sites back online. This happened on six sites all at once. I am exploring a conflict that could be a plugin-related issue or WP 6.2 itself. If I solve it, I will post it here.
Hi there
To reiterate: We can confirm that there are no issues with the latest version of Avada and WordPress.
If you cannot submit a support ticket for some reason, you can contact us directly via this contact form https://bit.ly/2NJoU51 – We will gladly assist you.
Thank you, MB
Hello, since last update website got affected by malware 2 times . Were able to clean it up and then it comes back again. Am i not the only user having security issue with Avada. Please advise. Only contact form 7 plugin
Hi,
We take security very seriously at Avada and have zero reports of such an issue from Avada side. There are frequent exploits for popular 3rd party plugins and for that we recommend keeping all 3rd party plugins up to date to avoid issues.
If its a repeating issue for you, the problem lies somewhere else on your installation most likely. We’d recommend checking with the server admin / hosting company to ensure your database/FTP logins are not compromised and also scanning your WordPress / plugin files to ensure no compromised files are present there.
Thank you. – Abbas
Hi! I have avada 7.3.1? Can I update it to current version somehow?
Hi,
Yes, please make a full site backup and follow these instructions:
Important Update Info -> http://bit.ly/1FAmQpu How to Update -> http://bit.ly/1H8JGzo Avada Patcher -> http://bit.ly/1QSd8Ol
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is there any plan to add other prebuild websites? Or is there any website/directoy where we can find other prebuilt websites to be imported?
Hi,
We’re always adding new prebuilt websites regularly and have ~90 prebuilts available already.
You can go to our main prebuilt site and click on the ‘prebuilts’ button on the right . It’ll show you all our prebuilt sites. You can also view them based on their category / type e.g. ‘corporate’ will show the business related prebuilt site → https://avada.com/prebuilt-websites/
Thank you. – Abbas
Are Image Used In Demo Import Are Royalty Free? Can I use them On My Website?
Hi,
The licensing for Avada does NOT include the images or videos used in the Prebuilt Websites or the Avada Studio content blocks. With Avada Studio, we have sourced the images used from free sources, but it is still the user’s responsibility to ensure that all images are being used according to their copyright status.
For more info please see:
Thank you. – Abbas
Hi, after the latest update of the avada builder plugin the same works only in live mode. In backend mode the “edit” button no longer opens any editing window.
Hello @interpop
There is no issue with both live as well as backend builder in this case, please make sure that your update was performed properly and no files are missing, also disable your 3rd party plugin(s) and check again once, if the issue persists please open a support ticket and our team will assist you with this further.
Click Here to Get Avada Support
Thanks
-Ammar
