4638 comments found.
Hello, I purchased this 2021 and now when I download the themes, I wanted to use a specific design for ex: https://new-ella-demo.myshopify.com/?fts=0
but its not showing in the downloaded zip file. I have this before. How do I download this?
Hi friend,
Are you referring that you want to apply layout homepage for your store?
If so, please follow this user guide: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-page
If it is not what you mean, please help us submit a new ticket at this link: https://halosoft.ticksy.com/ and then give us an image about your case so that we can help you check it.
Thank you so much.
Hi, I installed demo 4 – Fashion and followed the steps to import all the .JSON files. However, the “10% discount” “20% Discount” & “30% discount” banners are not there.
https://prnt.sc/klKqPBnHz1CsAm I missing something?
Thanks
Oh, okay…it’s just a GIF I need to add into the block section. I figured it out, sorry!
Thank you so much for your information. If you have any requests about our theme, please submit ticket at this link: https://halosoft.ticksy.com/ to get our support.
How do I show a product’s variant as its own product on the Collection page?
Hi friend,
We just replied to you via your ticket, please check it.
Thanks a lot.
I have a menu for the women’s page in the High Fashion template. The menu has items like tops, bottoms etc… I have made a separate menu for the Mens section with their tops and bottoms. But if i assign menu on one page it changes all menus on all pages.
Dear friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond accordingly
Many thanks
Does anyone know how to set explicit image width and height using theme settings? To improve Metrix scores.
Dear friend,
We have received your question via your ticket number
Our team will review it and respond shortly
Ok. Thank you
pre-sale question – do you have option to play video on product page directly and not in pop-up, i can see only in pop-up in demos…
Hi friend,
Thank you for your attention to our theme.
Do you want to have option video as shown our demo here? https://prnt.sc/wenao1CgoHhG. If so, you go to Product which you added video -> Product information -> in Video layout -> choose Thumbnail.
If you have any requests about our theme, please help us to submit a ticket at this link: https://halosoft.ticksy.com/ and choose category Pre-sale to get our support.
Thanks a lot.
It appears that many people are experiencing issues with the default mobile menu. I have personally reinstalled it multiple times and I am not willing to waste any more time on this bug. Could you kindly investigate the issue?
Dear friend,
To support you, could you please:
1/ Open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance
2/ Create a staff account to login to your site
Please grant us these permissions here: Theme, App, Product and Setting. They are basic permission that we need when supporting customers: https://prnt.sc/7oPzBq7YJr9K
Plus, please provide us your store URL and protected password (if any).
Hello,
We are trying to update theme 5.1.0 to 6.5.0 but failed to update. Can you please update us if we access our store? We also follow your videos but still facing problems Thank you
Hi friend,
When you update Ella theme from version 5.1.0 to 6.5.0, you need to build your website from scratch. Please follow this instruction to update theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-to-ella-6.0
If you have any difficulties, please help us to submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Thanks a lot.
3349607 , Please assign me a different customer service representative. The representative named David is very irresponsible. Communicating with him is a waste of time. Thank you so much
“RecurrinGO! Subscriptions App for Spotify is not working properly with the Ella design. It is not displaying in the product area as it should be, but it is working under the section. However, it is not showing up in the cart area. It works automatically with the normal Shopify design, but not with the Ella template. Please help.”
Dear friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond shortly
Hi ! is it possible to display a video, instead of a slideshow on the homepage ? Thank !
Dear friend,
Thank you for your attention to our theme
Regarding your question:
Yes. This is possible. The Ella theme has supported images and video for slideshow on the homepage.
If you have any further requests. let us know.
Great !!!! Thank you ! Just another little question : is there a pre-order system for products included in your theme ? Don’t worry, it’s not a decivise question for buying this theme, i like it 
Dear friend,
Yes. We have had pre-order system for products included in Ella theme as you can review it through the user’s guide documentation here: https://halosoft.gitbook.io/ella-documentation/product-page/how-to-set-up-pre-order-product
Hi
I added Ella 6.5.0 and Menu does not work in mobile version default i checked layout and its in mobile header default not custom layout can you please help me quick , it should work like charm when we add new theme there is some serious issue
Attached Screenshot LAYOUT : https://prnt.sc/EnDYvlC9W94H MOBILE HEADER : https://prnt.sc/SQ8ZjPiaCH3U DESKTOP NAV PLAIN AND CLASSIC : https://prnt.sc/jEfC-UstpNwC MENU DESKTOP : https://prnt.sc/ED0qOjmYqEDb
Hi friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond shortly.
Can you let me know here as it would be waste for me to use this theme I don’t any custom work just let me know why mobile menu is not working, as your support says pay for the support and renew support for this theme bug I have to pay again no hope you can let me know in comments here whats the issue so other can find it useful too before they contact you for support
Hi friend,
As we mentioned on your ticket, this is not theme bug. For the mobile menu: in Ella 6.5.0, it will hide the Mobile Menu in Customize when you make changes due to the ajax code cannot run in editor. And it will only show when you view outside the live site. But we also help you to show on your customize.
Regarding your time support, because your support time has ended when you submit a ticket, you can not verify your license. Usually, you need to renew support to be able to verify the license code. but in your case, we do not ask you to renew in order for us to check this issue. You can choose the Report bug category to send us a request. And now we are ready to help you make this. We hope you can consider your review.
Thanks a lot.
After Updating 6.5.0 Mobile menu not working properly please check https://ikkatdoor.com
Hi friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond shortly
Hello. We’re wondering if we can please have a short description above the Add To Cart button. We can control how many letters, but each product is unique. We want to add a product summary there and then have the full description in the usual place. Thank you!
Hi friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond shortly
The product page loads the variant image instead of the featured image when you first reach the page.? how do you change that.
Dear friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond shortly
Hello, purchased some days ago but noticed Variants selection on product/Shop pages is not working on Safari or Google Chrome, but seem to work fine in Firefox… What is going on? Thank you for a great theme!
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
this in Spanish? does it include pictures?
Hi friend,
We are sorry that we don’t understand your question. But if you want to use Spanish for your store, you can use app to translate. You can refer to this link: https://halosoft.gitbook.io/ella-documentation/theme-settings/multiple-languages#how-to-add-a-language
If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Thanks a lot.
hallo i updated from 6.4.2 to 6.5 and followed the tutorial, did everything good and customized the custom mobile menu. only problem is it dont show the language and currency selector on mobiles like before on 6.4.2 or like in the new ella demo.
But i noticed also on the new ella demo it works perfect on mobiles phones, but on desktop computers when you resezie the browser to mobile format, it only shows the currency and language on mobile menu not the menu items itself. (this is the ne ella demo on desktop when i resize it to mobile version: https://prnt.sc/HeqegTFS7YX8)
I tried cleaning chache, and reinstalled languages and translator apps nothing helps,
this is v 6.5 Custom mobile menu not showing language and currency. https://prnt.sc/2I_Uif8i2Gaz this is on desktop it works normal: https://prnt.sc/PFbDugg5he8qbefore the update it was showing normal, also when i switch back to v6.4.2 it shows back again.
Could you guys please help. can you send me the solution to: info.gadgetbaba@gmail.com.
And Thank you very much in advance
*this is v 6.5 Custom mobile menu not showing language and currency. https://prnt.sc/2I_Uif8i2Gaz
this is on desktop it works normal: https://prnt.sc/PFbDugg5he8q
Hello friend,
To verify this request, please help us submit a ticket at this link: https://halosoft.ticksy.com/ then we will check and get back to you soon.
Thanks a lot.
When can update the feature “EXIT POPUP”. Not the “before you leave”. It’s much different.
Dear friend.
Could you please let us know what popup you are referring to?
To support you, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
PRIVATE TICKET #3349607, You have not responded for more than 4 days. Thank you.
Dear friend,
We would like to apologize for the delay in replying to you since we just finished Reunification Holiday and returned to the office and now we have started everything working again! Please forgive us for this recent absence!
Our supporter just replied to your ticket. Please check it out
Many thanks!
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