163 comments found.
This is a great looking theme. I would like ask if all the loading animations can be disabled?
And if the team member profile pictures can be resized, in particular made smaller?
Hello! Thank you for your great questions. Yes, the loading animations can be disabled. You are able to increase team items in a row and images will be smaller.
Hi, my Zikzag Core is stucked at 1.2.2 and i have not have option to update it.
Hello! Could you please submit a ticket to our support forum:https://webgeniuslab.ticksy.com/
The comments area is only for presale questions.
Hi, I have reinstalled my theme on same website but its not working and saying purchase code is already used. Please support asap.
Hello! I am sorry but the comments area is only for presale question. Make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
support referred me to you.
I am sorry, but we don’t have any tickets from you in our support forum: https://webgeniuslab.ticksy.com/
Please check the link above and submit a ticket.
Please hlep quick, my website is down due to this error
Fatal error: Uncaught Error: Call to a member function save_scheme() on bool in /home/h2da91u359ru/public_html/wp-content/plugins/zikzag-core/includes/elementor/init.php:555 Stack trace: #0 /home/h2da91u359ru/public_html/wp-includes/class-wp-hook.php(310): Wgl_Addons_Elementor->save_custom_schemes(’’) #1 /home/h2da91u359ru/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array) #2 /home/h2da91u359ru/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/h2da91u359ru/public_html/wp-content/plugins/elementor/includes/plugin.php(658): do_action(‘elementor/init’) #4 /home/h2da91u359ru/public_html/wp-includes/class-wp-hook.php(310): Elementor\Plugin->init(’’) #5 /home/h2da91u359ru/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array) #6 /home/h2da91u359ru/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #7 /home/h2da91u359ru/public_html/wp-settings.php(632): do_action(‘init’) #8 /home/h2da91u359ru/public_html/wp-config.php(102): re in /home/h2da91u359ru/public_html/wp-content/plugins/zikzag-core/includes/elementor/init.php on line 555 There has been a critical error on this website.
www.solsystems.us
Hi!
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
Hello. I don’t see the option to “Edit in Elementor” for the Header and Footer. Can you tell me how to activate this?
And I did select the “Custom Builder” option
Hello! Try to go to the Dashboard -> Pages, click to edit some pages and there you will find a button to “Edit with Elementor”.
If you have more questions please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
This option doesn’t show up
Please submit a ticket to our support forum and our technical specialist will check it.
I’m getting the THIS PURCHASE CODE ALREADY REGISTERED ISSUE error on my website.
Please assist me in resolving it.
Hello! Your purchase code is reset and ready to use again.
thanks!
this theme is causing a 502 request error. can you reset my code? i am going to attempt to install it on another site install. Thanks.
Done.
Hi This is regarding the theme ZikZag – Consulting & Agency WordPress Theme. I need to install it on my domain name. So far I could not do that. Would you please assist us in this. Appreciating your prompt reply.
Thanking you in advance. Azam
Hello, your purchase code was reset and it is ready to use. If you have more questions feel free to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
I reinstalled my site. Could you reset my license code?
Done.
How do i update theme to latest version?
Hello! Please check the article: https://webgeniuslab.ticksy.com/article/19061/
Hello, could you please reset my license code ? I want to use the theme on another website and I uninstalled it on the old website.
Done.
Hello, just recognized, that there is an update of the theme – can you please publish the changelog? thanks
Hello! You can find it at the bottom of the item page.
After deactivating the theme and plugin once, I’m getting the THIS PURCHASE CODE ALREADY REGISTERED ISSUE error on my website.
Please assist me in resolving it.
Hi! You can try to activate it.
Now working fine. Thank you 
I cannot add my purchase code to my website and it may be because it was on a demo site i used before I did a migration. my support expired so I can not leave a ticket.
Hello! Try to activate it now.
Very nice design, but needs more inner pages
Thanks!
When I went to install the theme, and activate the license, I received the following message:
THIS PURCHASE CODE ALREADY REGISTERED
Could you please reset the code?
Hello! You can try activate it now.
Hi guys, I posted some tickets in the support system 2 days ago; just wanted to check you got them? What’s the usual support turnaround time? Thanks
Hello! A response can take up to 1 business day. Thank you for your patience.
I Have Finished dev env with temp domain,So will Go to Production domain. When I went to install the theme, and activate the license, I received the following message:
THIS PURCHASE CODE ALREADY REGISTERED
Could you please reset the code?
Done.
Just purchased theme only to find out it’s not as advertised. there is NO demo content import.
Hello, the demo content is there. Please submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our technical specialist will help you with it.
Hi there i have the zikzag website. How do I change the header image on pages? I changed where i thought it was but it didn’t update. So there must be another way to change the header image?
Hello! Please submit a ticket to our support forum: http://webgeniuslab.ticksy.com/
We provide support services only via the forum.
Can you point me to your instructions on how to do this it’s not a support query – nothing is broken. My support expired and I dont want to pay $50 for one question. Please provide instructions. Thanks
The comments are only for presale questions. All technical questions should be asked via the forum. Thank you for understanding.
Hi I recently changed my hosting, and needed to install Wordpress from scratch. However, it is the same domain, the same website.
When I went to install the theme, and activate the license, I received the following message:
THIS PURCHASE CODE ALREADY REGISTERED
Could you please reset the code?
Hi I recently changed my hosting, and needed to install Wordpress from scratch. I Have an issues in the old and i need to create dev env then i will back to the old. When I went to install the theme, and activate the license, I received the following message:
THIS PURCHASE CODE ALREADY REGISTERED
Could you please reset the code?
Done! Please use our support forum the next time. Thank you.
Hi, is it possible to import these Elementors sections/templates into the site without actually using the theme? I want to use the Hello theme but I want to use the Elementor sections from this theme.
Hello! No, it is impossible. There are unique modules that exist only in our theme.
