80 comments found.
Hello,
I’ve been having problems with Wordpress updates and the Avala Theme has stopped working. How can I solve that? Is there a need to update new versions? You can help?
Thank you very much for your attention and solution. Greetings
Hi,
Please check if you are running the latest version of the theme – 1.1.5
If not, you should update the theme to the latest version using one of the methods described here: https://boldthemes.ticksy.com/article/7123/
Once you update the theme, you should update the Avala plugin as well.
Kind regards,
BoldThemes team
I’m thinking of purchasing the template, but I’m wondering if I can change the Wedding one page (https://avala.bold-themes.com/spring/home/home-03/) main photo and replace it with a video background keeping the text on top and the white margins? Is this possible?
Hi,
Thanks for contacting us.
Yes, it is possible to set either locally hosted video or YouTube video as background of a section while preserving the text on top and the white margins.
The only thing which you will lose is the parallax effect on scrolling – this you can not achieve with the video background
Kind regards,
BoldThemes team
It’s impossible to reset the password if woocommerce is installed, how to solve this problem?
For those who have the same problem, I solved it using the WP Mail SMTP plugin.
Hi,
Thanks for letting us know and sharing the solution. As you have noted, WP email issues are not directly related to the theme and most of them can be resolved by using your hosting SMTP service instead of the web server php mail solution – WP Mail SMTP plugin does exactly that.
Kind regards,
BoldThemes team
Hello, when will you issue the update for WordPress 6.4? I’m regularly receiving the error messages from the platform. Thank you!
Hi,
The latest version of Avala – 1.1.5 is compatible with WP 6.4 – https://documentation.bold-themes.com/changelog/avala-changelog.txt
Updating the theme to the latest version should resolve the issues. Once you update the theme, make sure to update the Avala plugin and Bold Page Builder as well.
You can update the theme using one of the methods described here: https://boldthemes.ticksy.com/article/7123/
Kind regards,
BoldThemes team
Hello,
Then why is it not mentioned in the description of the theme? You take responsibility for WP 6.3 there only. My website was down after the release of WP 6.2 due the theme, so I would like to be sure that they will work together now.
Many thanks
Hi,
ThemeForest does not have WP 6.4 tag released yet in the theme description so we can not tag it as WP 6.4 compatible
As soon as we get that possibility we will tag it.
But nevertheless, as soon as something stop working, we recommend updating the theme to the latest version, as we keep it compatible with new releases of WP and php.
Kind regards,
BoldThemes team
Is this theme tested and compatible with php 8.0 or higher?
Hi,
Thanks for contacting us.
Yes, sure, the theme has been tested and is compatible with php 8.x
Kind regards,
BoldThemes team
Hi,
I have a problem with the theme – first enter on the webpage (https://okragle-opakowania.pl/) takes around 30 sec which is very long.
Evey next load is very fast which is ok.
Is there any solution for the issue?
Thanks
Hi,
Thanks for the purchase.
It seems that the server, after some period of inactivity, takes more time to respond to the first request.
The thing here is that, after that initial request which takes long time, every subsequent request even from a completely different network and browser, has a normal and timely response.
Once you stop making requests, and allow some period of inactivity, the server will again take more time to respond to the first request after the pause.
This indicates that the hosting implements some kind of optimization of its resources by putting your server on idle until the first request comes. Then, after it responds, the server gets “warmed up” and responds normally. After you have a period of inactivity it again goes to “sleep”.
You need to check with your hosting company if yo can overcome this somehow by utilizing either server side cache or some other strategy.
Kind regards,
BoldThemes team
Thank you for your answer.
One last question – I see that polish fonts are not loading on a main page of okragle-opakowania.pl. This is visible e.g. on main slogan “Zapakuj to na okrAgLo”. I suspect that the theme uses some non standard fonts and due to some reasons the page loads standard windows fonts where polish characters are not available. Is there any way to change the font or solve this issue?
Thanks very much
Hi,
By default, the theme loads Google Fonts with the Extended Latin Set for optimization puproses.
If you need some additional sets, the best option is to download the entire desired font with all sets from Google Fonts portal and host it locally by adding it to the theme using the method described here: https://boldthemes.ticksy.com/article/17280/
Once you upload it in the described way to your server, the font will be visible in all select boxes throughout wp-admin just as default Google Fonts and you will be able to select it just as any other and you would be able to select it throughout Bold Builder.
Kind regards,
BoldThemes team
Hello,
I have a few questions before purchasing your theme.
Does the theme support Elementor or only Bold Builder and which plugin could I use for a multilingual site?
Thanks in advance
Hi,
Thanks for contacting us.
Unfortunately, Avala does not support Elementor, you need to use Bold Page Builder with it.
You can use either WPML or Polylang with the theme, both would do the job.
Kind regards,
BoldThemes team
Thanks a lot 
Hi… my support only expired a short time ago… but I’m getting a long string of php errors when I go into appearance and customization. Hoping someone can look at the issue.
Hi,
Can you please send us the site url and wp admin credentials using the contact form on our profile page: https://themeforest.net/user/boldthemes (bottom of right hand side sidebar) and we will take a closer look at the issue.
Kind regards,
BoldThemes team
Thanks… I’ve submitted a form as requested 
Hi,
Thanks, we have forwarded the issue to our developers and we will get back to you as soon as we get some additional info.
Most likely on Monday
Kind regards,
BoldThemes team
Hi,
We have just replied to your email.
Kind regards,
BoldThemes team
Hello, I did buy your them but after installing and importing the autumn demo (working fine), I am wondering how to activate this demo : https://avala.bold-themes.com/autumn/home/home-04/ ? I don’t see any clear way in the documentation that is presenting this. Thanks in advance
Hi,
Thanks for the purchase.
https://avala.bold-themes.com/autumn/home/home-04/ is one of the pages within autumn demo. Once you import the autumn demo, you need to set up home-04 page as home page of your site. Also, you need to replicate its settings so that all other pages of the demo take its look and feel.Please follow the instructions in section 2.7 Homepage version – https://documentation.bold-themes.com/avala/getting-started/
If you need additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
It’s all good now, thanks a lot for your help!
Great,
We are glad we were able to help.
Kind regards,
BoldThemes team
Hi just about to buy but a couple of quick questions….
Can I use video in a hero-header section? (probably 2:35 aspect ratio but can do different ones for desktop and mobile versions). And embed text blocks over it? (any examples of this as demo has no video in it)
Can I embed ‘portrait’ video at all?
Can I embed a video, but have a PHOTO displayed as the placeholder, so user can click the photo and video will play? (hate the std youtube/vimeo buttons showing)
Video embedding is obviously an important aspect for me. Thanks
Hi,
Thanks for contacting us.
Yes, you can put background video in any of the sections and place text or any other blocks over it.
The background video will cover the background of the section no matter what and bleed over the edges of the screen if the aspect ratio is not right.
For embedded videos (not background videos) our themes use the standard WP video control, and it allows you to place the poster to be displayed (although by default it also display the big play button over it)
Hope this helps a bit
Kind regards,
BoldThemes team
Great, thanks for confirming. As it can handle non 16×9 video without ugly black borders I’ll give it a go
Hello,
I installed required plugins as it was described in the manual and after that my wordpress crashed and I received email with following error description:
Errot type: E_PARSE caused in line 425 of /home/maciekt/public_html/wp-content/plugins/bold-page-builder/content_elements_misc/misc.php. Error message: syntax error, unexpected ‘>’
WordPress version 6.2.2 Current plugin: Bold Builder (wersja 4.5.9) PHP version: 5.6.40
Did anybody met similar issue?
Thank you
Hi,
Thanks for the purchase.
Please note that you are running an old version of php. The theme requirements are 7.4.x or higher – https://documentation.bold-themes.com/avala/getting-started/
At that specific line of code, a spaceship operator is used which is supported only in php7.
If this is a showstopper in your case, please submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.
Kind regards,
BoldThemes team
Hi, I want to remove headlines from Portfolio and Blog sites – how can I do it? From what I understand – they are created on the basis of some draft? I need to change some file?
Hi,
Do you want to remove headlines on Archives or Single Post pages.
Can you provide the url of the page where you want to remove the headline so we can take a closer look?
Kind regards,
BoldThemes team
Also I have a question how to change height of background image of header in Portfolio and Blog pages (abowe links).
Hi,
For blog archive, you should go to Settings > Reading and check what is your Posts Page.
Edit that page (Pages panel) and add Override Global Settings “Hide Default Headline” with the value checked to it. It will hide the headline.
For portfolio archive, you should go to Appearance > Customize > Portfolio and check the value of the field Portfolio slug.
Edit the page with the same slug as the Portfolio slug value, and add Override Global Settings “Hide Default Headline” with the value checked to it. It will hide the headline. If the field Portfolio slug does not contain the value you should look for the page with the slug portfolio.
As far as the css is concerned, you can add to Appearance > Customize > Additional CSS and it will do the trick:
.blog .btPageHeadline .bt_bb_port {
padding-bottom: 2em;
padding-top: 2em;
}
.post-type-archive-portfolio .btPageHeadline .bt_bb_port {
padding-bottom: 2em;
padding-top: 2em;
}
Please adjust the height according to your needs.
Should you need any additional assistance, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Maybe I didn’t explain it properly. I’d like the background image of header to stay, I’d just like to remove the text. Using the “Hide Default Hideline” option also disappears the backround image and then it looks weird because the menu overlaps the post.
Hi,
You can also do it using css:
for blog:
.blog .btPageHeadline .bt_bb_headline {
display: none;
}
for portfolio:
.post-type-archive-portfolio .btPageHeadline .bt_bb_headline {
display: none;
}
Kind regards,
BoldThemes team
Hi, after new upgrade this doesn’t work for portfolio (https://wojtekfilmujesluby.pl/portfolio/) and blog page (https://wojtekfilmujesluby.pl/blog/).
Hi,
This, most likely, is not caused by the update – the pages which served as templates for single portfoliio and single blog pages seem to be removed – these settings can be found at the bottom of Appearance > Customize > Blog and Appearance > Customize > Portfolio pages.
Pages set there serve as a template for single post and portfolio pages and they should have Override Global Settings “Hide Default Headline” set to false.
You can send us the wp-admin url and credentials using the form on our profile page (bottom of righ hand side sidebar): https://themeforest.net/user/boldthemes and we will take a closer look at the current settings.
Kind regards,
BoldThemes team
Hi,
On a blog page there is a button “Read more” to read the whole post from blog – I want to change the name of the button (because my siete isn’t in english) – how can I do it?
Hi,
You should translate the Read More label in the theme .pot file as described in the theme’s documentation – https://documentation.bold-themes.com/avala/theme-customization/ section 3.8 translation.
Alternatively you can change the label in /views/post/list/standard.php or /views/portfolio/list/standard.php of the theme, depending on the archive type – post or portfolio.
Kind regards,
BoldThemes team
Thanks, it helped me.
Great,
We are glad we were able to help.
Kind regards,
BoldThemes team
HI I try to install Demo Content, but It doesn’t work properly. I don’t see any images. Thanks.
Hi,
There can be numerous reasons for this.
In order to exactly pinpoint the issue, you should take a look at the php error log on your server, there are probably fatal errors related to image download… The message of these errors should indicate the reason for the issue.
Kind regards,
BoldThemes team
Hi, I’ve update my website to Wordpress 6.2 (from 6.0.2), and after the theme didn’t work. This is the error I’ve received:
“Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 8192 bytes) in */script-loader.php on line 1029”
I’ve restored my previous version of WordPress (from my backup) and the theme works. Is it incompatible with Wordpress 6.2?
Thanks a lot.
Hi,
You are probably running a version of the theme which is not compatible with your current version of WordPress.
Please update the theme to the latest version – 1.1.2 https://documentation.bold-themes.com/changelog/avala-changelog.txt
Please make sure to update the Avala plugin and Bold Builder plugin as well once you update the theme.
You can update the theme using the methods described in the following article: https://boldthemes.ticksy.com/article/7123/
Kind regards,
BoldThemes team
Hi, it is possible to add a comment section in a static page? I want to buy the theme for a Wedding website and they want a section in homepage where people can add comments for them.
Hi,
Thanks for contacting us.
Avala supports this standard feature of WordPress. You can enable comments for static pages, but please note that the comments section will appear at the bottom of the page, just above the footer. You can not change its position (place it at the middle of the page). By default it has the same placement as on single post pages.
Kind regards,
BoldThemes team
Installing theme from uploaded file: themeforest-ZHzmhmPF-avala-wedding-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Disappointment…
Hi,
Thanks for the purchase.
This simply means that you have tried to upload a wrong theme file. Luckily there is an easy fix: https://help.market.envato.com/hc/en-us/articles/202821510
To install the theme, required plugins and import the demo, please follow the instructions from the theme documentation: https://documentation.bold-themes.com/avala/getting-started/
Should you need any additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Apologies, my bad. Thank you for your quick response. It is working now
Hello! I am trying to make my first website and I am interested in your themes. I have some question about them: -Can I use a slideshow plugin in the homepage? do you recommend any? -Is there a way that when you click on a photo it will start the gallery, and so will the following photos on the same page? -Can I use other colors than white as background for the whole theme?
Thank you!
Hi,
Thanks for contacting us.
Please find the answers below:
1. The theme comes with its own slider element. If you are looking for some specific functionality which is not covered by included slider you can use any third party slider available.
2. Yes, there is an image gallery page element included.
3. Yes you can. If some of the requirements you have are not covered by the available theme options you can always use custom CSS and our support team can help you with that.
Kind regards,
BoldThemes team
Hello,
I want to hide the breadcrumbs on the article page, how to set it?
Thank you!
Hi,
Try adding the following to Appearance > Customize > Additional CSS
body.single-post .btArticleHeadline .bt_bb_headline_superheadline {
display: none !important;
}
It should do the trick
Kind regards,
BoldThemes team
Hi,
Can you please send us the url of the page so we can take a closer look at the current setup?
Thanks in advance.
Kind regards,
BoldThemes team
Thank you.
Hi,
Please try adding the following as well to Appearance > Customize > Additional CSS:
.btPageHeadline .btBreadCrumbs {
display: none !important;
}
Kind regards,
BoldThemes team
Thank you!
Can I get two rows in WooCommerce with this theme? I can’t get it to work with custom CSS.
Hi,
You should use the method described in WooCommerce documentation:
https://woocommerce.com/document/change-number-of-products-per-row/Kind regards,
BoldThemes team
Hi BoldThemes, I added the code, but it didn’t affect the mobile version. Mobile still shows one column.
Hi,
For mobile, you can add the following to Appearance > Customize > Additional CSS
@media (max-width: 620px){
ul.products li.product {
-webkit-flex-basis: 50% !important;
flex-basis: 50% !important;
max-width: 50% !important;
}
}
Kind regards,
BoldThemes team
Thanks for the code. This still gives one row on my mobile phone. See stylingbymanou.nl
Hi,
We can not locate the custom added css in your DOM. Do you use some kind of caching on your site – if so, make sure to purge the cache.
Kind regards,
BoldThemes team
My bad, it is fixed now. Only thing is that the titles are cut of.
Hi,
You can set word-wrap for h2 tag to break-word within the product list the following way:
@media (max-width: 620px){
ul.products li.product h2 {
word-wrap: break-word !important;
}
}
Should you need additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Thanks for all the help!
