181 comments found.
I didn’t use this theme before because I ran into this issue. Thought I would try again, and it’s still not working. The RevSlider doesn’t work. I have even purchased the rev slider direclty and uploaded their latest version, still doesn’t work.
The slider doesn’t show… so the whole theme is off on the home page, looks horrible. I do a fresh demo import, everything works except the slider… so the homepage doesn’t look right at all.
Is this a common problem with an easy fix? I don’t want to spend $50 more to get you to fix this through “support.” But I figured I would ask nicely before leaving my review.
Without checking we can’t figure out issues. So post ticket in our support center to check it out and find the issue to fix. Having more than 900+ installation and we didn’t get kind of any issues. Thank you for your understanding.
I tried to submit a ticket, but there’s no way to do it correctly. You don’t have Zegen WordPress as an option – so I had to select “pre sales” questions.
There’s an issue now with your event pages, they are not editable with Elementor, so they are all broken when I try to edit them.
ok replied…
Hello! Is it possible to provide links for audio files and pdf in sermons? For example, links to cloud file hosting.
Hi,
You can upload sermons and pdf in backend of website itself and link it. If you need a link to external website means we have to code it and customize like you asked. But need time and budget for that.
Thanks,
zozothemes
Then it’s not interesting. Because there is a large database of sermons and music that does not fit on the site and is located in the cloud. In other templates, it is possible to specify a separate link. It’s still unfinished, unfortunately.
ok will add this feature later…
Then I will be happy to consider your theme for the church.
It would also be great if there was a section at the bottom of the sermon with information about the author, go to the previous and next sermon and comment. And the ability to filter. This would increase user interest.
Sorry you mean in single sermon page https://elementor.zozothemes.com/zegen/sermon/preaching-worship-an-online-family/
Yes, that’s what I meant. Here is an example of what it looks like. https://ibb.co/3TqTxhD
ok thanks for the info…
In your theme, while I update the header layout – bottom header the items are updating but doesn’t change on the site again it’s loaded with the old layout & if I update anything on the header the footer layout changes for example if I use wide layout in footer bottom and update it’s working again I update anything in Header the footer layout is changing to boxed, The transparent header is not working in the header
ok please submit ticket will check it now…
How to add custom domain
Please submit ticket with admin login details with all issues
How to add Google Analytics to this template?
Please submit ticket with admin login details with all issues
Still struggling with adding custom. Any help? Still having this message: “It can take between a few minutes to 72 hours to verify the connection. You can continue to work on your site, but won’t be reachable just yet.”
Please submit ticket with admin login details with all issues
How do I easily change the link and the text for the “Donate now” button on that navbar
Please submit ticket with admin login details here https://zozothemes.ticksy.com/ include ur questions too…
I just submitted. Please, help me
ok
[ISSUE SOLVED]
ok
I received an attack on my website and I needed to delete all files, unable to deactivate, could you help me? thanks
Hi Please can you post the ticket in our support center with your website login details to check it out at https://zozothemes.ticksy.com. thanks
i have tried that…they said my support is expired and wouldnt let me submit a ticket
I need help my website was hacked, I lost everything I couldn’t deactivate the theme
Yes i understand your concern but please can you renew the support and post ticket because we have to check it out and remove your website url from the list. Thanks for your understanding.
Where can I change the Page Title Cross Icon? The Red blood drop with the cross inside? thanks
Hi it’s default style for the theme.so we can remove using CSS in Chile theme. If you need help please post ticket in our support centre. Thanks
Quick question, how can I find the Team ID categories? I want to create a Team page with a filter and show only one categorie.
Hi,
Sorry for delay, here is the screenshot which will help you https://easyupload.io/a78pqn
above screenshot is for team id, same way as you can find category id
Thanks,
zozothemes
Thanks, but now I have this problem, if you check here: https://escondidosda.org/v1/businessandtalents/ I do have 12 posts but we do have more people under teams, how can we add a pagination here? the only way we see is using an slider option, we do not want that, can we tell us how to add a pagination here? also how can we show the post by alphabet? thanks in advanced
Please submit ticket with admin login details here https://zozothemes.ticksy.com/ we will check and let you know. Also copy above description in the ticket…
Hi guys, I’m having issues saving the layout I set for the header top or bottom, if I moved elements or disable it, works fine the first time, but if for some reason I do change the header layout the bottom goes back to the default settings or if I do change on top header all the changes I did on the header bottom go back to default. I cannot make changes to the header layouts and keep it “Permanent?” any help here?
Sure will help you, Please submit ticket with admin login details here https://zozothemes.ticksy.com/
Donate Page – Widget: How to hide the “270 Days Left” feature. I only want to leave the title and the picture.
Thanks
widget.widget_charitable_campaigns_widget .campaign .campaign-time-left {
display: none;
}
If you need any other help please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thanks
Where exactly? Please give me the complete schema on how i can add this CSS snippet.
Install child theme and inside the child theme you can see style.css there you can add the above code else you can place the above code on Appearance> customizer > custom style. Thanks
i want to change the domain my license is linked to….so i need it deactivated from the current one
Hi you can deactivate the license on backend and move to the new domain then activate it using the license. Thanks
old site domain has expired…no way to do that anymore
keep using it on new domain…it just loads and stops…no error or anything
Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/
i have tried that…they said my support is expired and wouldnt let me submit a ticket
As per our chat one license for one domain
Please can you renew support and submit the ticket? Because valid key only allow to the ticket centre. Thanks for your understanding.
My Permalinks for each blog never functioned. Anything better than re-installation?
Hi we didn’t get kind of issue till now so please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thanks
I’m having an issue, just uploaded the logo, but it doesn’t display
For different logo we used page options for logo upload.. Edit page >> bottom of the page >> zegen page options >> header >> custom logo >> remove and upload ur logo So you uploaded logo will work.
Sorry, I’m new to WP, where can i get the “Edit page >> bottom of the page” ? help please
It’s Normal WordPress page… https://wordpress.com/support/pages/
Ok, thanks
Welcome…
New issue, I upoaded the new version and now when I go to view the site it is cut off like the layout is the wrong size. I changed it to boxed and wide and made all those changed but still the same issue.. Any ideas?
I sent you an email with the login info. I am sure there is one setting I am missing.. Seems like a left sided slider or something is causeing issues
Yes got email…
Thanks for the quick response. Seems after I updated now I can’t change the logo back. I know where to upload and add it but it doesnt show in preview or published? Has something changed?
nope friend…
I sent you an email. Just 2 questions becuase the logo update that are not working. Maybe it’s me but if you have a minute that woul dbe great. I have already uploaded the new logo to the theme but it doesn’t display
Sorry for delay it was done…
No problem can you email me how it was done cause whenever I change theme layout there is the same issue. Thanks
For different logo we used page options to logo upload.. Edit page >> bottom of the page >> zegen page options >> header >> custom logo >> remove logo.. So you uploaded logo will work.
Since I bought this template, I did not make use of it only tried this week and it’s saying no demo and everything is wiped out. It not running on my site and I need support to get it on.
Please submit ticket here https://zozothemes.ticksy.com/ with admin logins , sure we will check it out. Instead of that please wont post negative review in reviews section…
I have been trying to send via the link and its keep saying (Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.) at the point of submitting ticket, this is My issue and that its my first time after trying to run it after i purchase it but still no effort. If you can send me a direct email to do it, i will appreciate it
I could have posted the admin and purchase but its risky as i also don’t want unauthorize login because they have my credentials
Okay please send ticket in pre sale category with site login details and licence key. Thanks
I have submitted a ticket #3181736 ..Please check
Replied friend
My demo import is failing. It keeps saying undefined not imported 1 not imported 2 not imported
Bought long time ago?
I bought last year but that should not affect anything. I did a new install of Wordpress on one.com and having the problem to import the data.
Therefore I can’t open ticket and it’s not an xml import issue as I tried the manual method and the xml imported. But the full theme does not work.
Not sure I understand what you mean? It’s the same domain just that I reinstalled the wordpress. Why can’t I not import? I’m not asking for any feature addition. I saw an public ticket where even a new user bought and had the same problem.
ok let me know the domain name and wordpress logins … Please send email to info@zozothemes.com
I sent the details yesterday evening.
Ok, got it will reply in email…..
