470 comments found.
Regarding Search Results
We have noticed that search results include topics that are in draft status. Is there a way to control what is displayed in the search response, like which type of headings and the topic status. We had an issue when a user searched for a topic that was in draft status and when they clicked the search results, it resulted in a 404 errors. Please help with a fix, Looks like a bug
Are you talking about docs search? We have already removed draft docs from search results. Soon you will get this solution in the next version of our EazyDocs. Thank you
Yes, docs search.
We already fixed this issue in our staging environment. You will get it asap when we publish our next update. Thank you
Another thing that we found today, was the search was quering and displaying responses from user feedback content as well, how to disable that?
For example, you could access a user feedback via https://example.com/ezd_feedback/feedback-blah/ How to disable this ? @spider-themes
We take your concerns seriously. I have already solved your one of a problem. if there is any other problem you’re seeing please contact our support center or live chat. https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/ Our support team is always ready to solve any problem. Thank you
can you help here please..how to ensure user feedback is not searchable.
Its been 23 days of no response to this issue
No update or acknowledgement to this issue. Can someone from your team please respond. We are having issues with the search…docs in draft status
content that are not of type DOCS
are showing up in search results ?We have already released version 2.2.3, hope you got the solution for this problem. Thank you
Hi, I bought the theme today and installed it successfully. We wanted to install all the demos before which the documentation mentioned I need to install the plugins first. So I did.
However, I am unable to install two plugins:
1. Advanced Custom Fields-pro 2. Docy Core
The error I am getting for both: “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
What should I do now?
Please open a support ticket here or contact us via the live chat to get assistance with the issues you are facing.
Thanks
When i use the searchbar on the homescreen it searches in docs, blogs and faq. But i dont use blogs and faq. Where can i disable this in the search results?
How can I list the custom post type DOCS as a menu in the admin sidebar ?
It’s already in in the admin sidebar menu? Please check the EazyDocs menu on your admin dashboard sidebar.
Thanks
Yes, I can see EasyDocs menu. When you click that, there is another options called Doc Builder, only when I click that I can see the docs and from there, I have to click Classic UI to see all my topics at different menu order levels. Instead of having EasyDocs in the menu, I want Docs. When I click Docs, I want to see all the post of type docs. Like how you see when you click Posts > All Posts. What is the way to have docs as a menu item ?
Any response to this please…how to add a menu item called docs in the admin dashboard. This should all post of type docs. its been 9 days, let us know how to do this.
What you are saying is that the ordering of the classic UI docs looks wrong. But that is not the point. Since we have filtered the docs in tabbed form in the modern layout, the child docs are hidden under the main docs. So in the modern look you don’t see the child docs all together that you see in the classic look. So classic look and modern look seems different to you.
However if you want to keep our classic look by default we don’t have any settings for now. In the future we will see if this can be brought to our settings. Thank you
Hi, that is not what I am saying. Nothing is wrong with Classic UI view. All I am requesting for is to have a menu item in the Admin Dashboard called Docs. When I click docs, it should all posts of type docs.
So instead of going to Easydocs > DocBuilder > Classic UI, I would like Docs > All Docs. Essentially, would like a menu item Docs at the same level as Easydocs.
I understand. Do you want to see the classic look by default? We will think to make a settings for this in the future. Thank you
Yes…here is a mockup of the request… https://pasteboard.co/LVqeHRrysffX.png
We will take it into consideration. If we add the settings for classic layout to set as default, we will show the docs under the EazyDocs menu. There is no need to show the docs menu separately. Thank you.
Thanks
You’re welcome
I want to ask about this theme is ads ready? like google ads, etc. and WP Bakery used to work on it?
Hi,
“Thank you for your inquiry. Yes, it is possible to display ads using our Docy theme. However, please note that it does not support the WP Bakery page builder. Instead, we have built the theme with the most popular Drag and Drop Elementor Page Builder. It offers a user-friendly experience for creating and customizing your website.”
Please let us know if you have any other questions or concerns. We are happy to assist you further.
Can this be used in Elementor Theme Builder, specifically without installing a WP theme?
This is a WordPress theme. And Yes, you can use this theme with Elementor and build the pages with Elementor.
Hello, I have disabled the Action button on the header however this still shows, please advise
Our theme settings mainly perform from 2 places. One is the global settings, which is the Theme settings. Another is the particular settings which is the Page Options. So If you have disabled it from global settings I mean from Theme settings, and the action button is still showing on the page, So I would request to go to the editor of the page and see that the action button is enabled in the page option, And that’s why it’s still showing after disabling it from the Theme settings. So if you disable the action button from the page options now, Hopefully the button won’t show up on the frontend. Thank you
Is it possible to export the only docs built in one site to another site.
Yes it’s possible. Thanks
How to do it, Any Documentation??
Follow the article here. Hope you can easily do this expected task. https://shorturl.at/novS2 Thank you
you have options to support ticket ?
Yes, you can create support ticket here https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/
Thanks
No. i just asking support ticket system available inside your theme.?
Yes, the reference ticketing system was made by Docy and bbPress.
Thanks
When im embed a video into my article i get the message: cant update, no invalid json reaction. How can i fix this?
Were you trying to embed a video into an article? Wanted to add content to the documentation? If so how did you try to embed? If you open a topic in our support with the details, our support team will try to solve quickly. https://helpdesk.spider-themes.net/ask/ Thank you
Hello..
Can you extend the doc-core and easydocs-max license to our staging server?
We have gone live now and do not want to make any updates before testing its changes. Since its a live, we want to check if any changes to the theme and plugin and ensure does not break our existing set up. Also please note that We have only ONE live and production server for the public.
Our staging/testing server is behind password is only used for testing and internal purposes,
Could you extend the easydocs and docy license to staging also.
You can use Docy Core plugin within WordPress Unlimited but to use EazyDocs Unlimited sites you need to purchase that amount of permissions. You cannot use a single license on multiple sites at a time. In that case, when you work on the site, activate the license of EazyDocs and then when you work on the live site, again activate the license on that site. Of course you need to deactivate your license from the previous domain. Thank you
Yes, I am aware i have to activate and deactivate as per use. But since one of the site is live and there is constant updates, I cannot deactivate my production. But I want to be able to test your new updates in a dev environment before updating our production. That is why if you could extend the license to our dev URL, it would be really helpful. We cannot afford to break anything in the production URL
Well, if you need to keep the license active on multiple sites at the same time, you can migrate your single license to a multiple license plan. Thank you
iI this theme come with pro or pro max plugin – Please let me know
Did you mean the Pro and ProMax plans of the EazyDocs plugin? If yes then we have unlocked this theme with EazyDocs Plugin Pro Plan. Thank you
How much extra i need to pay to get promax plan (Considering am getting pro plan with theme)
Purchased the Theme (Thanks) – Hope I get pro plan as you mentioned.
Yes of course you will get the pro features. Thanks for purchasing.
Visit the link to get the pricing details about EazyDocs. https://spider-themes.net/eazydocs/pricing/ Thank you
Hii,
Eazydocs plugin doesn’t came with pro plugin. To hide the demo documentations (visibility) is asking for upgrade. you have promised that theme will be included with pro plugin.
Even your own theme has so many restrictions… Atleast if we know how the pro features then we can purchase the pro max plugin.
Please help and check submitted ticket in support helpdesk.
Thanks
test.
The layout in eazydocs>document builder is different from the layout of the actual page. where can i get it fixed?
https://ibb.co/KKxCm3p https://ibb.co/2Y9B7grThank you
We have already replied to your topic in our support forum. Thank you
Just a pre-purchase question, is the EasyDocs plugin included with this theme the pro version or the pro max version? If it is the pro version, is it possible to update to the pro max version? If it is possible, how do I go about it?
The free version of EazyDocs integrated with the theme. But you’ll get some Pro features unlocked in the theme. As like, Elementor widgets.
Thanks
I want to use Premium Features like Footnotes and Doc Contributor in this theme. Is this possible? I am willing to buy EasyDocs Pro max.
Or do I have to buy the plugin and use a different theme?
You will be able to use Footntes with Docy without the pro version of EazyDocs. But the Doc contributor is locked by EazyDocs Pro plugin. Thank you
I’m glad to hear that Footnotes can be used with Docy theme, but does that mean that Contributor feature can’t be used with Docy theme, and that I can’t use it by installing EazyDocs Pro separately on Docy theme?
You can use contributor feature with Docy theme no problem on this. But the contributor is a promax feature of EazyDocs. So you have to purchase the EazyDocs separately to use it.
This is what I wanted to know. I just bought it.
Thank you
- Click on a link from the toc. The page is displayed as expected.
- Click on another topic from the toc, the page is displayed as expected, the URL is updated with this new topic slug, but breadcrumb is not.
- The issue is when you click the EDIT DOC button at this time, the active page does not open in the edit mode.
- To ensure the active page opens in the edit mode, you must refresh the browser to update the breadcrumbs and then click the EDIT DOC button.
This is a bug :cry: , please look into this
.Hello I would request to submit your issues to our support forum https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/ Our support team is always ready to solve any kind of issues related to our themes and plugins. Thank you
Thanks, but I dont have access to the support forum. Can you please enable it.
Looks like its enabled now. I have filed a ticket. Please check.
I’ve already replied to your ticket
Code is not up to par, nothing but problems with your theme.
Raised same issues over and again, last time 4 weeks, 1 day ago, replied 5 days after asked for info.
Replied back with said info and it has been 2 weeks, 4 days ago and am still waiting for a reply.
Their last reply 2 weeks, 4 days ago: Thank you very much for the information. I will check and let you know soon.
Now I have 5 days left of support, regret spending money on this with the bugs that exist in it and the appalling support.
Very disappointed in this and hurtful that it comes to this and customers have literally go to wait for your support for issues that shouldn’t exist in the first place.
Not happy at all…
I am sincerely sorry for your problems. We are ready to give you the support, we have given you before, please contact our support or connect to our live chat for quick response. Thank you
Hi, I set the logo height to 90px in the theme options but the logo in the frontend is displayed at 80px. The height 80px comes from header.scss. How can I fix that? Thank you
I changed it in the “Add CSS section”
You can fix it by adding important after the height like: height:90px !imporant; We’ll fix it from the theme’s settings so that it works without adding the important later. Thank you.
Works pretty amazing. We bought yesterday your Max Pro-life subscription too – fantastic theme and plugin. Well done. I will contact you by support in a few days because we have about 10k+ articles and need some customization. Thank you
Thank you. Our dedicated support team is always ready to provide best support. You can contact there anytime. Thank you.
Every new update of this THEME and EazyDocs plugin is A BIG PROBLEM, backend and my website is all scrambled up and can NOT even navigate my topics on FRONT-END ??!
https://pasteboard.co/mTMVsGaOIzUC.jpg ... https://pasteboard.co/ieDBXr91L3hb.jpgEazyDocs REALLY S#CKS
We understand your frustration and apologize for the inconvenience caused. To provide immediate support and address the issues you’re experiencing with EazyDocs, we encourage you to contact our live chat support on our website (https://helpdesk.spider-themes.net/). Our team will be able to assist you in real time and help resolve any problems you’re facing. We are committed to ensuring your satisfaction with our product and are here to assist you every step of the way. I appreciate your understanding, and we look forward to resolving the issues together.
Thanks
Topic Tags in the forum are not working. Take a look at these 2 pages for eg,
https://wordpress-theme.spider-themes.net/docy/forums/topic-tag/cogumelos-magicos-e-a-lei/ https://wordpress-theme.spider-themes.net/docy/forums/topic-tag/%d0%b2%d1%80%d0%b5%d0%bf%d1%80%d0%b8%d0%b0%d0%b5%d0%b2/Both return incorrect results for these tags.
Can I get a fix for this please?
@spider-themes Following up on this.
Thanks for noticing the issue. We’ve noted it and added in the next version queue to fix it.
