182 comments found.
Hello, I purchase the theme and I can’t install/download any demo Data.
My hosting provider suggested you unblock this IP address 198.54.125.27. if it could solve the issue.
Attached is the response I keep getting on my website, toluwalasebakare.com.
Please kindly help me resolve this issue.
Here is my ticket number #10421
I keep getting the error below
“cURL error 28: Failed to connect to rainbowit.net port 443 after 7206 ms: Couldn’t connect to server”
Hi there,
We have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
Thank you. I hope to get a solution soon. I created two tickets already but no reply.
Here are my tickets numbers #10423 and #10421.
I believe our support team member has answered your support ticket.
Thank you
I believe our support team member has answered your support ticket.
Thank you
You have released a new update on Last Update 10 May 2023
Yes, Please check the change log.
Hi, I created a support ticket but I didn’t get a response and the platform returns “error 403”.
Sorry for your inconvenience. Can you please provide your ticket number.
Thank you
ticket :#10304
Thank you for your ID. I see our support team member has answered your ticket. Please continue your conversation with support.
I believe our support team member has answered your support ticket.
Thank you
Good morning, How do I remove the title bar on dynamic pages like my blog?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
server cant be reached.. 443 error on installing demo data. #10346
Hi there,
Thank you for your feedback, please understand that our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue. We have located your request and can see that an agent has answered your request so if you need any assistance we would kindly ask you to continue the conversation with our support agent as they can for sure help you.
Thank you
Hello, I tried installing the theme, I downloaded the Wordpress file, but some plugins don’t install, please how do I solve this and import Demo.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Have done that since yesterday, still no reply
Hi there,
Thank you for your feedback, please understand that our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue. We have located your request and can see that an agent has answered your request so if you need any assistance we would kindly ask you to continue the conversation with our support agent as they can for sure help you.
Thank you
still not solved up till now
I see our support team member has answered your ticket. Please continue your conversation with support.
since you cant provide assistance for weeks now, kindly process my refund as soon as possible
Again, I see our support team member has answered all of your tickets. Please contact our support team member via support center. Our support member will contact you as soon as possible.
I see you have created two tickets #10332 and #10342 apart from that do you have any other tickets if so please provide us with the ticket id and we will look into it as soon as possible.
Thank you
no assistance was offered, kindly approve refund, i have already sent refund request
I believe our support team member has answered your support ticket.
Thank you
I want it to open in a separate tab (new tab) when I click on the link links, for example the blog post. Where can I add the “target” parameter for this? If you had added it to the theme options.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
No need, I did it myself. However, it would be better if you add a filter to the portfolio section.
We will try to add this options.
Thank you
Please check my ticket #10315
Hi there,
Thank you for your feedback, please understand that our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue. We have located your request and can see that an agent has answered your request so if you need any assistance we would kindly ask you to continue the conversation with our support agent as they can for sure help you.
Thank you
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
What’s the solution to this during theme installation?
Hi there,
Thank you for contacting us.
Important! if you download the All Files archive from ThemeForest and try to upload it to your WordPress, you will receive this error: Theme is missing the style.css stylesheet. Please make sure you unzipped the main archive and are uploading the correct file to your WordPress.
Please see the documentation and follow the steps: http://rainbowit.net/docs/inbio-wp/#installing-the-themeThank you
Hi can you guys resolve the issue, please? Ticket: #10299
Hi there,
Thank you for your feedback, please understand that our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue. We have located your request and can see that an agent has answered your request so if you need any assistance we would kindly ask you to continue the conversation with our support agent as they can for sure help you.
Thank you
Good morning, Please, how do we modify the menu of the mobile version of the theme. I don’t know if there is another problem but on mobile the menu links are not functional and I would like to change the text there.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hi, your theme came with Advanced Custom Fields PRO as part of the theme download, but it doesn’t get updates? It keeps showing update available but when I tried to update, it always fail. I used the dark theme and if I de-active the Advanced Custom Fields PRO, the dark theme doesn’t work and it will show white background.
My support expired and i wish you could help me by provide a solution here or provide an update for the Advanced Custom Fields PRO.
Hi there,
Please delete and reinstall the ACF PRO plugin and it will install the latest version. Or if you download our latest theme package from ThemeForest, you will find the latest version of Advanced Custom Field Pro in the plugin folder of the package.
Please follow any of the above steps.
Thank you
Hi there,
Please delete and reinstall the ACF PRO plugin and it will install the latest version. Or if you download our latest theme package from ThemeForest, you will find the latest version of Advanced Custom Field Pro in the plugin folder of the package.
Please follow any of the above steps.
Thank you
When will you release a new theme update with the latest version of Advanced Custom Fields PRO?
The current version (6.0.6) now contains 2(!) critical security issues:
Thank you for contacting us.
We will provide the latest version of the bundled plugin as soon as it’s been tested with our theme.
Contact our Support Center if you need it now. Please create support ticket here: https://support.rainbowit.net/support/login
Thank you
You gave the same answer 7 days ago (see comment RalfKrause). Fixing these kind of security issues should be top priority for you as theme developer. Not fixing this in time leaves your existing customers and new customers vulnerable to security threats on their sites.
So can you confirm that this will be tested and released with a couple days?
We sincerely apologize for the delay in the update. To let you know that the ACF plugin was updated on May 4th, please see the changelog here: https://www.advancedcustomfields.com/changelog/
We have updated our theme, hopefully Envato will adopt it and release it by tomorrow.
If you need updated plugin now, please create a ticket in our support center our support team member will provide you latest version file of ACF PRO.
Support Center: https://support.rainbowit.net/support/login
Thank you for understanding. Rainbow-Themes
Awesome, thanks for the quick update after my comment, taking responsibility to keep your theme free from security vulnerabilities.
Thank you so much for your kind words! We greatly appreciate your feedback and we take the security of our theme very seriously. Our team is dedicated to providing regular updates and addressing any potential vulnerabilities that may arise. We understand the importance of keeping your website safe and secure, and we are committed to ensuring a smooth and protected experience for all our users. If you have any further suggestions or concerns, please don’t hesitate to let us know. We’re here to help!
How can I delete or change the URL of “VIEW PROJECT” under portfolio? I need help ASAP. Already did the ticket but it’s taking so long to get an asnwer. Thanks
Thank you for contacting us and sorry for your inconvenience. Can you please provide your ticket number.
Your ticket number is 3198689.
Please, I need this to be fixed ASAP. Ticket number: 3198689. Thanks
Thank you for the ID. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
Can you please give me an estimated time frame as it’s an urgent call. Thanks
Also, my videos are not opening… I embeded the links from youtube, but it’s not showing any videos. Help please.
Tickets: #10139 and #10141. Please reply ASAP..
Please check your ticket, Our support team member already replied your ticket.
Thank you
I am trying to fix the menu and I cant I opened a ticket and no one is answering
Thank you for contacting us and sorry for your inconvenience. Can you please provide your ticket number
Sorry but now you really need to Update the ACF. WordPress Advanced Custom Fields PRO Plugin < 6.1.0 is vulnerable to PHP Object Injection
Thank you for contacting us.
Bundled plugins may ask for a purchase code for registration/activation once installed. You can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered. If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released.
We will provide the latest version of the bundled plugin as soon as it’s been tested with our theme.
Thank you
I would like to emphasize that the Advanced Custom Fields PRO plugin used in your theme has a security issue. It is crucial not to ignore this problem, as it can affect the security and functionality of your theme.
Since it is a bundled product, we, as users, cannot update the plugin ourselves. Therefore, I strongly urge you to prioritize this matter and provide an update to resolve this security issue.
We are looking forward to the updated version and thank you for your immediate attention to this matter.
Report of your Version: discovered and reported this PHP Object Injection vulnerability in WordPress Advanced Custom Fields PRO Plugin. This could allow a malicious actor to execute code injection, SQL injection, path traversal, denial of service, and more if a proper POP chain is present. This vulnerability has been fixed in version 6.1.0.
And YOUR Bundled Product is: Version 6.0.2
We have update our theme with the latest of premium plugin. So you can update it now.
Thank you
Hello, I will like to buy this theme because I like the design very much. But I saw that it is in One Page and I wanted to know if it was possible to have separate pages and we are completely free with the modification of elements on Elementor. THANKS.
Hi there,
Thank you for expressing your interest in our theme. We’re glad to hear that you like the design!
Yes, absolutely! You have the freedom to create separate pages and modify elements as per your requirements using the Elementor. While our theme’s demo is presented as a one-page layout, it’s designed that way because many of our users prefer it for personal websites. However, you have the flexibility to leverage the Elementor’s drag-and-drop page builder to create multi-page layouts and customize every aspect of your website.
Feel free to explore the possibilities with the Elementor and create the website that suits your needs perfectly. If you need any assistance or have further questions during the process, our support team is here to help.
Thank you once again for considering our theme, and we look forward to serving you.
Best regards,
Rafekul
Hi, very basic question. Just purchased your theme and imported the Content Writer Light demo template. However I see no documentation as to how to actually edit and customize the demo template with my own info. I went to Dashboard > Templates > Saved Templates, and there are two “content-writer” templates. First of all, not sure why there are two. Anyway, I tried editing both of them because they both look like they might be where I can actually make edits, but then when I publish the changes, nothing happens. So clearly whatever changes I’m making are saving, but not publishing. And why are there two? Am I in the right place? And where is the documentation that tells how to even edit the demo template since I’m assuming many people will be trying to do that? Thanks.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hello i have the same problem @satiaydogmus, have you find a solution ? i’m waiting for the support answer…
Hi there,
Thank you for contacting us.
We believe that one of our support team member already replied your ticket, Please check your ticket.
Thank you
excuse me but i’m waiting for your answer…
We apologize for any inconvenience caused by our delayed response. Unfortunately, our team was unable to reach you during the holy Eid-ul-Fitr holiday, and we understand the importance of timely communication. Please accept our sincere regrets for any inconvenience this may have caused. We will do our best to ensure that such delays do not occur in the future. Thank you for your understanding and patience
Please check your ticket now 
Thank you
aidek moubarek i send a new ticket because the old…
Eid Mubarak,
Our support team member contact you soon.
Thank You,
Failed to insert row from line 5618 into table _fwbk_wpbx_posts. WordPress database error: The query could not be run because it contains invalid data. I keep getting an error like this while uploading the demo, is the theme faulty?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
