4647 comments found.
Do you have a feature to create price lists or adjust the price of a product, based on the quantity selected, on the product page?
Dear friend,
To verify your requests, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Many thanks!
Hello, I buyed this theme. It includes the demo photos? How to download them?
Dear friend,
Thank you for loving and purchasing our Ella theme
When you purchase the theme, all images of homepages are not included in package, they will show as placeholder images and you will replace by your images. If you want to have the same our demo images, we can provide you the service to help you set up store and you will pay an additional cost for this service with some reason as below:
1/ With the Section themes, when you install theme source, it won’t include demo images/ banners like you see on our theme demo because Shopify doesn’t allow you to get data to show up when it is Section themes. Therefore, you need to start uploading and refer to our instructions in the User Guide to manage and set up. The demo in documentation will help you easily manage when you created menus, categories, uploaded images.. for your site.
2/ For demo contents such as banners, product data, it will not be included in theme purchase as they are under our license and we are buying licenses from other resources. You need to set up with your own data
3/ Regarding theme demo data, the banners as well as demo products are not included in the theme package as they are under copyright and are just for demo showcases.
Gracias, 
You’re welcome
test
Hi, on product page how do you put the “description” instead of the “short description”? I would like to have a simple product page layout like Shopify Dawn theme.
Dear friend,
If you want to create description tab, you can follow this guideline here to set it up: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-tab
Hope this helps you!
Where can I find a direct link to the Pets template? I need to send it to a client. He needs to see only that template
Dear friend,
Here is the link to the Pet template for your reference: https://nbqcv0f1k5s8occt-8133050458.shopifypreview.com
No update on the ticket #3372638
Also looking for a feature that gives discount on sharing the product on social media. This feature exists on debeautify 3 https://debutifymerch.com/collections/drinkware/products/accent-mug?variant=39454955208763Hi friend,
Yesterday, our team replied to you via ticket #3372638, please check it.
Our time frame support is 25 – 48 hours, we will try our best to reply to your requests as soon as possible. However, we will prioritize requests regarding Theme features and issues.
- We will reply to your requests regarding Theme features and issues within 24 hours.
- Regarding requests about template customization, we will reply to you within 48 hours (but normally much sooner).
Regarding this “Also looking for a feature that gives discount on sharing the product on social media. This feature exists on debeautify 3 https://debutifymerch.com/collections/drinkware/products/accent-mug?variant=39454955208763"
==> We regret that our theme doesn’t has this function. You can just set up discount in your admin and your customers will enter coupon code to get discount: https://prnt.sc/-hQRrRtIpIgx
If you have any requests about our theme, please send it via your ticket, we will help you check it.
Thank you so much.
I have a question on Customization options which is a setting in the theme’s settings. I already watched this video: https://www.youtube.com/watch?v=CnCd_VB-JJ8 that discusses this feature. The question is can we make it mandatory that someone must fill out that text field for the Customization option in order to add the item to the cart? Anyway to make the customization text option a mandatory thing that the customer must do? ALSO… if I do a report… for example. exporting the day’s sales to a CSV report… using an app or Shopify’s reporting of sales feature… will the text put in by the customer for the customization option show up in the sales report… along with the person’s name, address, etc. that is already included in the order’s info for that sales report? Thanks.
Dear friend,
To support you, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Just did.
It’s coming up on 5 days… no support from your support system… only a promise that you will reply. The question is crystal clear too – I hope they don’t go back and forth with me… trying to clarify something that is a clear question. The ticket is #3373300.
Dear friend,
Apologize for the late response to you
Our dev team is currently verifying your requests and will keep you updated today.
Hope you can wait for our response
Many thanks!
Hey, I submit a ticket 2 days ago. I’m still waiting could you help me please?
Ticket number: #3370512
Dear friend,
Our team is currently checking and will get back to you shortly via your ticket number
In Demo 4, how did you add the Top Category icons like in this example https://prnt.sc/8P_KpzaWa5Ts ?
Thanks
Dear friend,
To show images for Brand Tab section, you can follow our instruction here to set it up:
Step 1:
- Prepare image of the collection items for each tab. Name it with the same name as the collection (please use PNG image).
- Rules:
+ Lower cap.
+ And use a hyphen ”-” to replace white space if your collection name has the white space.
+ And use a ”-” to replace “&” if your collection name has the “&” special characters.
- For example:
+ With the collection name “Ella Brand”, the image name will be ella-brand.png
+ With the collection name “Coats & Jackets”, the image name will be coats-jackets.png
Step 2:
You need go to Contents—> Files, upload images here: https://prnt.sc/MZkfySwlc2jf
Hope this helps you!
Thank you so much!
One more question, please. How do I select which product picture to display by default and which one to display on hover?
Thanks
And there’s also this text slider that I can’t seem to find. Where do you configure this? https://prnt.sc/z320i4381-Fg
Dear friend,
To support you for these requests, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond accordingly
Many thanks
I did, thank you. How long does it take to reply to a ticket? Ticket no: #3373036. Thanks
Dear friend,
Our team replied to your ticket number. Please check it out
Hello, I purchased this 2021 and now when I download the themes, I wanted to use a specific design for ex: https://new-ella-demo.myshopify.com/?fts=0
but its not showing in the downloaded zip file. I have this before. How do I download this?
Hi friend,
Are you referring that you want to apply layout homepage for your store?
If so, please follow this user guide: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-page
If it is not what you mean, please help us submit a new ticket at this link: https://halosoft.ticksy.com/ and then give us an image about your case so that we can help you check it.
Thank you so much.
Hi, I installed demo 4 – Fashion and followed the steps to import all the .JSON files. However, the “10% discount” “20% Discount” & “30% discount” banners are not there.
https://prnt.sc/klKqPBnHz1CsAm I missing something?
Thanks
Oh, okay…it’s just a GIF I need to add into the block section. I figured it out, sorry!
Thank you so much for your information. If you have any requests about our theme, please submit ticket at this link: https://halosoft.ticksy.com/ to get our support.
How do I show a product’s variant as its own product on the Collection page?
Hi friend,
We just replied to you via your ticket, please check it.
Thanks a lot.
I have a menu for the women’s page in the High Fashion template. The menu has items like tops, bottoms etc… I have made a separate menu for the Mens section with their tops and bottoms. But if i assign menu on one page it changes all menus on all pages.
Dear friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond accordingly
Many thanks
Does anyone know how to set explicit image width and height using theme settings? To improve Metrix scores.
Dear friend,
We have received your question via your ticket number
Our team will review it and respond shortly
Ok. Thank you
pre-sale question – do you have option to play video on product page directly and not in pop-up, i can see only in pop-up in demos…
Hi friend,
Thank you for your attention to our theme.
Do you want to have option video as shown our demo here? https://prnt.sc/wenao1CgoHhG. If so, you go to Product which you added video -> Product information -> in Video layout -> choose Thumbnail.
If you have any requests about our theme, please help us to submit a ticket at this link: https://halosoft.ticksy.com/ and choose category Pre-sale to get our support.
Thanks a lot.
It appears that many people are experiencing issues with the default mobile menu. I have personally reinstalled it multiple times and I am not willing to waste any more time on this bug. Could you kindly investigate the issue?
Dear friend,
To support you, could you please:
1/ Open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance
2/ Create a staff account to login to your site
Please grant us these permissions here: Theme, App, Product and Setting. They are basic permission that we need when supporting customers: https://prnt.sc/7oPzBq7YJr9K
Plus, please provide us your store URL and protected password (if any).
Hello,
We are trying to update theme 5.1.0 to 6.5.0 but failed to update. Can you please update us if we access our store? We also follow your videos but still facing problems Thank you
Hi friend,
When you update Ella theme from version 5.1.0 to 6.5.0, you need to build your website from scratch. Please follow this instruction to update theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-to-ella-6.0
If you have any difficulties, please help us to submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Thanks a lot.
3349607 , Please assign me a different customer service representative. The representative named David is very irresponsible. Communicating with him is a waste of time. Thank you so much
“RecurrinGO! Subscriptions App for Spotify is not working properly with the Ella design. It is not displaying in the product area as it should be, but it is working under the section. However, it is not showing up in the cart area. It works automatically with the normal Shopify design, but not with the Ella template. Please help.”
Dear friend,
To support you for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond shortly
Hi ! is it possible to display a video, instead of a slideshow on the homepage ? Thank !
Dear friend,
Thank you for your attention to our theme
Regarding your question:
Yes. This is possible. The Ella theme has supported images and video for slideshow on the homepage.
If you have any further requests. let us know.
Great !!!! Thank you ! Just another little question : is there a pre-order system for products included in your theme ? Don’t worry, it’s not a decivise question for buying this theme, i like it
Dear friend,
Yes. We have had pre-order system for products included in Ella theme as you can review it through the user’s guide documentation here: https://halosoft.gitbook.io/ella-documentation/product-page/how-to-set-up-pre-order-product
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