102 comments found.
Hello,
We are facing issue with demo data, whenever we import the data site faced the critical error.
Hi There.,
We apologize for the difficulties you are facing we need to investigate the issue from our end could you please share your WordPress and FTP login credentials, we will investigate further and provide a solution
You can send your request directly to us via email at support@wedesignthemes.com.
Thank you!
Hello
I find your theme very pretty. However I encounter problems on it. First when loading the demo, no image could be loaded. Then when I try to modify the header or the footer, the css flies in pieces so impossible to modify them. Can you help me please? My site is hosted at aawatech.com
Hi.,
To investigate the issue, please share your site’s WordPress login credentials and either FTP or cPanel access directly at support@wedesignthemes.com so we can check the problem and assist you further.
Thank you!
Hello Team,
We need assistance with the Agni Theme. In the Live preview on the first page, there is a popup in the slider, but when we set it up, it doesn’t appear on the upper side of the slider, please connect with me asap.
Do let me know if you have any questions or comments.
Regards, Microbiome
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment. Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can move forward.
Regards., rsriram Support.
how can we change Triangle colors in Home page… tried in Skin Colors but not applied…
earlier some one asked… below https://prnt.sc/-t-v5nRBF8ozHi.,
Thank you for contacting us.
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ Rsriram Support So that, we can check and have a clear look from our end
You can send your request directly to us via email at support@wedesignthemes.com.
do you face any issues if you share the answer here . As i see many queries earlier on the same question.. And more over if i want to test colors between.. every time i cannot request you to change…right?
It would be great if you resolve
Hi,
I’m new to WordPress having come over from Wix to try and take benefit from extra functionality the WordPress offers.
I really like the theme that I purchased yesterday and I am looking forward to editing to make it my own but I am struggling to even understand how to use the theme and edit it to contain my own info.
Could you please help?
Thanks, Andy.
Hi There.,
Please consider sharing screenshots or short videos related to your query. This will enable us to gain a clearer understanding of your concern and provide you with a more effective solution.
Please refer to the Elementor Tutorials : https://elementor.com/academy/guides-and-tutorials/
Thanks!!
I have installed the agni file, and the demo was two, I want to install the digital, but it does not appear when import the demo just imported the other demo!
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ rsriram Support So that, we can check and have a clear look form our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hi, I want to add the “digital-rtl-demo” theme. Can you clarify how to do that? i already activated theme but there is no content!
Hi.,
Agni comes with two different packages namely, Agni.zip & egan.zip
agni.zip includes the default demo, while egan.zip includes the Consultancy and Digital theme demo package, respectively.
If you face any difficulties Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ rsriram Support So that, we can check and have a clear look form our end.
You can directly send all your requirements to support@wedesignthemes.com
Thank you!
even if I downloaded the unyson the Demo Content Install in Tools does not appear. So, thats why I cant instal the demo content. Please help me with this.
Hi.,
Sorry for the inconvenience,
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello! Hope you are doing well!
I can not upload the demo, because I could not find the plugin (unyson), please upload the demo for me. I need this demo: https://wdtegan.wpengine.com/consulting-agency/
Hi there.,
To import the demo content for your website, you can utilize the Unyson plugin. We have provided detailed instructions on how to import the demo content using the Unyson plugin in our knowledge base. Please refer to the following link for step-by-step guidance: http://docs.wedesignthemes.com/dt_articles/import-demo/
Unyson plugin: https://we.tl/t-ygsPktHy3N
Thanks!!
Hi,
We have imported the demo content but except home page no other inner pages has imported, now we have customized the home page completely, so it would be great if could help me with importing inner pages.
Thanks in advance!
Hi.,
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
I’ve shared the login credentials as you suggested. Please help me to import the demo content of inner pages.
Hello I have a problem install the theme, Please fix it
Hi.,
Thank you for contacting us.
Theme installation : https://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Hi, we have a problem with the “Advanced Carousel” elementor widget included in the theme. After the slides we set, it’s appears another empty slide. Could you help us?
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Greetings, I acquired the ANGI theme today and I’m currently attempting to install it on my WordPress website. However, whenever I activate the Egan Plus plugin, the server experiences downtime. I’ve made attempts with both PHP 8.2 and 7.4.
HI.,
If you forgot to send the FTP password, please provide it as well so that we can access and resolve the issue effectively.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
Hello, I installed the egan.zip theme and all required plugins without problems but when I try to activate “Egan Pro” plugin I get the following error:
Fatal error: Uncaught Error: Call to undefined function wp_get_current_user() in /home/customer/www/gianlucap185.sg-host.com/public_html/wp-includes/capabilities.php:877 Stack trace: #0 /home/customer/www/gianlucap185.sg-host.com/public_html/wp-includes/functions.php(3554): current_user_can(‘unfiltered_html’) #1 /home/customer/www/gianlucap185.sg-host.com/public_html/wp-includes/formatting.php(2085): get_allowed_mime_types() #2 /home/customer/www/gianlucap185.sg-host.com/public_html/wp-content/plugins/egan-pro/cs-framework/cs-framework-path.php(27): sanitize_file_name(‘homecustomerwww…’) #3 /home/customer/www/gianlucap185.sg-host.com/public_html/wp-content/plugins/egan-pro/cs-framework/cs-framework-path.php(52): cs_get_path_locate() #4 /home/customer/www/gianlucap185.sg-host.com/public_html/wp-content/plugins/egan-pro/cs-framework/cs-framework.php(32): require_once(’/home/customer/...’) #5 /home/customer/www/gianlucap185.sg-host.com/public_html/wp-content/plugins/egan-pro/egan-pro.php(74): require_once(’/home/customer/. in /home/customer/www/gianlucap185.sg-host.com/public_html/wp-includes/capabilities.php on line 877
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hi, yesterday bought the theme and I’m really very disappointed that there is absolutely ZERO instraction how to use it in Wordpress. I see all the different features in the customization and that’s clear but where can I find the design modules in there? I don’t see any library or anything like this. When I open the section “sites” in WP and chose a page, there is only elementor available. In elementor I only see on the left all the agni drafts of modules, but where are the images and completed modules where I can only make minor copy changes and I’m ready to go?
It would be great if you could assist.
Thank you! Anna
Hi.,
Thank you for contacting us.
Theme Documentation : https://docs.wedesignthemes.com/agni/
Theme installation : https://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Hi,
Can you please share a theme walkthrough documentation?
Thanks!
Hi.,
Thank you for contacting us.
Theme Documentation : https://docs.wedesignthemes.com/agni/
Theme installation : https://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
I try to insert a new box on the frontpage , but it dosent show. How come?
Hi There.,
Please refer: https://recordit.co/JCfLFiSrY9
if you face any difficulties, kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
I am trying to import the demo content , but its showing ” Failed to copy: /home/ntewlaog1ac2/public_html/wp-content/uploads/2023/06/themeforest-IZZlrfFm-agni-business-consulting-wordpress-theme-wordpress-theme-6.zip
“
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hi I cannot install it in my hostinger hosting
Hi huchshm06.,
Great day and thanks for contacting us. Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!
Regards., RSriram Support.
Hi, I have installed Unyson Demo Content, but the page doesnt look like demo at all.
Hi huchshm06.,
Sorry for the inconvenience. Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and install the demo content for you.
Thanks!
Regards., RSriram Support.
Hello, where I can submit my ticket? There are lot of problems of my site.
First – they didn’t install/upload a demo other than just the homepage. Nothing else. From the first look you can see that something is wrong. Below I provide you with login details and ask you to fix the problem.
For example, if you give Customize – you can see how many errors are in the template.
I will ask for either a resolution or a full refund!
Hi nowadayssro.,
Great day and Sorry for the inconvenience. From this comment section as well as through mail you will get the theme support. You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson.
Article link: http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements. Kindly, refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any issues please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes. So that, we will import the demo content for you.
Thanks!
Moving forward to help you!!
Regards., RSriram Support
The server meets all the parameters, I followed the instructions. Moreover, I have tested everything several times.
I have replied to your email with the details for ftp login.
I hope that everything will be successfully corrected.
I tried to contact you via email. I have sent you 3 emails and have received no reply. I have now written to you again.
You have all access from me both wordpress and ftp.
If you are unable to resolve this, I request a full refund.
Hi.,
We have fixed the issue. Kindly, have a look.
Please have a look: https://recordit.co/usxrimL63z
Thank you!
Are you kidding me? Does it seem to you that your “corrected” template on my webhost looks the same as your demo? I wrote you an email attaching all the problems.
In addition, not a single page was uploaded except the homepage! I want all pages (about us, jobs, services,...) to be uploaded as you have in the demo. I want the mouse cursor to be functional and not to work in such a way that the cursor is displayed somewhere and not elsewhere.
I ask you to correct the errors quickly, because this is not possible!
All of you who are thinking about this template, see above for the response from the template authors on how they “fixed” my demo. So what does the template really look like, what will be the result. Because it is vastly different from what they proclaim here.
Hi.,
We have fixed the issue. Kindly, have a look.
Thank you!
I don’t know if it’s a game, but the template and demo you present certainly doesn’t look like my site does now. There’s a lot of settings missing, errors here on individual pages (like Works) or Case studies.
I don’t want to use this template anymore, so I will ask for a refund. I will no longer use this template and delete it from my ftp.
Hi.,
We get the “Invalid user name/password” error. So please send us the valid WordPress login details.
Hello. Yes, everything is already changed for the reason that I don’t want to use your non-functional template with limited pages and limited functionality compared to the demo you mentioned. I have deleted your template and will not be using it.
It has been obvious all along that the demo you proclaimed is different from the template you purchased and that it does not fulfill everything you promised in the demo. The functionality of the template is limited, the demo is not complete and the site is not imported. Therefore, I do not believe in further possible updates to the template for this reason and do not want to add problems in the future.
I am therefore asking for a full refund!
We accept your refund
