1957 comments found.
Hello,
Since we have tested the theme with this plugin, we cannot guarantee its compatibility.
Sorry, I don’t understand.. Have you tested the plugin and don’t guarantee compatibility?!
We’re sorry for miss-spelling. We meant we haven’t tested the theme with this plugin, therefore we cannot ensure about the compatibility.
Hi, there is a white header overlap after I update your theme to the latest version.
Please check and fix this bug
Screenshot: https://monosnap.com/file/160NGN6jetkZhZcOCSKl4x35PRURq6Sorry It’s solved. it was my CSS
Hello,
We’re glad to hear that you were able to solve the issue. CSS can sometimes be tricky, but it’s great that you figured it out. If you have any more questions or need further assistance, feel free to ask.
Hello,
Every product link jumps to #tab-description after loading. What causes this behavior?
I have Sober v3.2.2.
Hello,
Thank you for your feedback. Looks like a plugin modified the product links. Or if you are using a child theme, you can also check your custom code.
Please open a ticket on the support site and share your website address with the admin login credentials. Our supporters will help you check the problems.
https://uix.ticksy.com/Thank you VERY much. Your answer taught me where to look and I fixed the issue myself.
You’re very welcome! I’m delighted to hear that my answer was helpful and guided you in the right direction. It’s fantastic that you were able to fix the issue on your own.
If you have any more questions or need assistance in the future, don’t hesitate to reach out.
Hi guys! I want to buy this template but I’m not sure if WPbakery Page Builder is Included. Could you please solve my doubt? Thank you!!
Hello,
Thank you for reaching out. Yes, the plugin WPBakery Page Builder is included in this theme. This theme supports both WPBakery Page Builder and Elementor. You can pick one of them to build your website.
Thank you! I’m going to purchase it.
Hello everyone, good afternoon.
We noticed that after the last update, the transparent header is no longer working.
Could you help us?
Hello,
Thanks for you feedback. Could you please share your website address? So we can help you check it.
Hello. Sure
Here:https://www.inforlab.com.br/
Looks like the header background was changed for the home page. This theme has an option to change the header background for every single page. The option in Customizer is the default only. You can edit the homepage and find this option in the Display Settings box.
Please check this document for more details:
https://docs.uix.store/sober/#/page/display-settingsThank you
Hello friend. Thanks for the feedback.
I managed to fix it by forcing the transparent color inside the Home.
Without forcing leaving the pattern was in error.
Thank you very much
Hi, I’ve updated the theme to the latest version, but I can’t find the customize section anymore.
Hello,
Perhaps you forget to install the Kirki Toolkit plugin. From the admin dashboard, you can navigate to Appearance > Install Plugins and ensure all required plugins are activated.
To read more about required plugins of this theme, you can visit this documentation:
https://docs.uix.store/sober/#/installation/install-pluginsIf you need further assistance, please open a ticket on the support site. Our supporters are always ready to help.
https://uix.ticksy.com/Thank you
Hello guys, I too notice some slowdowns of the template after updating to the latest versions of wordpress
Thank you
Hello,
Thanks for your feedback. Perhaps you caching plugin is auto-cleared after you update the theme. In the recent update, we just fix some CSS issues. It can’t cause any issue with the performance of your site. If you can share your website, we will help you check it.
Hi, thanks for your feedback. actually the problems started with the latest woocommerce updates, sober theme version is always the latest (Version 3.4.8 )
Thanks for your sharing. You can try to follow this document to improve the performance.
https://docs.uix.store/sober/#/misc/site-speedHi!
WPBakery Page Builder 6.13.0 patches two vulnerabilities, please update it as soon as possible.
Thanks.
Hello,
Thank you very much for your feedback! We’re going to release a new update for the theme soon. At this time, you can delete the plugin, then reinstall it in Appearance > Install Plugins to get the latest version.
Many thanks!
Hello guys, on the web I am having very high loading times and I don’t really understand what could be happening.
From the server they have informed me that the hosting is working correctly and that its times are correct.
could you help me in any way?
Thank you
Hello,
Thanks for your feedback. The performance of a website depends on many factors. In the documentation of the theme, we have a short guide to improve it. You can check this link for more information:
https://docs.uix.store/sober/#/misc/site-speedFurther, you should also test your website on metric sites like Google PageSpeed Insights, or GTMetrix.
https://pagespeed.web.dev/ https://gtmetrix.com/Hi, Pre-sales question. Will your theme Sober support the following plugins:
- WooCommerce Measurement Price Calculator
- WooCommerce PayPal Checkout Gateway
- WooCommerce Weight Based Shipping
- Advanced Flat Rate Shipping For WooCommerce
- WooCommerce Product Samples
Thank you!
Hello,
Thanks for your question. At this theme, the theme was tested with most of plugins for payment methods, including the Paypal Checkout Gateway. They work well with the theme. With other plugins that you reminded, unfortunately, we haven’t tested them. However, if they don’t have any special requirements for themes, they will work properly with Sober.
Ok, we will buy the theme. Thanks.
Thank you! If you need assistance, please feel free to reach out to us on the support site. Our supporters are alway ready to help.
https://uix.ticksy.com/Hi can you show me the example page of this new feature?
New – Add a new option for checkout layout 2 columns
Hello,
You can try it in Appearance > Customize > Shop > Checkout. There is an option to change the layout of the checkout page.
Thank you
Hi Uix team sober
I encounter a bug concerning the sober addons plugin and another “booking activities” plugin
you can test on the url I provided thank you https://www.latelierdeslanges.fr/ateliers-couches-lavables/The selection of a date (impossible to book) is not done correctly when Sober addons is activated.
When the sober addons plugin is disabled it works fine.
Do you have any idea what is the javascript code of sober that interferes in the proper functioning?
I use SOber as my general theme and can’t do without sober addons for other features either.
Thanks for looking/helping Best regards Thomas
Hello,
Perhaps there is conflict with the JS of the Sober Addons plugin. Please mail us the admin login credentials via this form:
https://themeforest.net/user/uixthemes#contactOur developer will help you check the issue.
I want some customization done. How do I go about it?
Hello,
You can mail us directly via the contact form on the profile page:
https://themeforest.net/user/uixthemes#contactThank you
Hello, how to make not 3 but 4 columns in sober product tabs css for tablets
Hello,
By default, it is automatically controlled by the theme. You can use custom CSS to adjust it.
Thank you
Support WP 6.2?
Hello,
Yes, this theme fully supports WordPress 6.2 and WooCommerce 7.6.
Hello, I would like to know how order tracking works? for example, how could I provide the tracking information for the clients? do I need to download another plugin for it?
Hello,
By default, WooCommerce has a built-in order tracking form that returns the order status. If you want to provide a tracking form with more features, you may need to use a plugin. There are some plugins you can try:
https://woocommerce.com/products/order-tracking-for-woocommerce/ https://woocommerce.com/products/shipment-tracking/ https://wordpress.org/plugins/woo-orders-tracking/If you need further assistance, please open a ticket on the support site. Our supporters will be ready to help you.
https://uix.ticksy.com/Thank you
How could I add size like s, m, l to the products?
Hello,
To add product options like sizes, colors, etc, you need to use variable products. This product type allows you to set attributes to products and setup variations for them. Please check this documentation for detailed information.
https://woocommerce.com/document/variable-product/If you need further assistance, please feel free to open tickets on the support site. Our supporters will be ready to help you.
https://uix.ticksy.com/Thank you
The carousel image gallery for Product View V5 on “variable products” is not looping. Can you please check and let us know if there’s a patch?
Hello,
By default, WooCommerce script will replace the first image of the gallery once the variation changed. Therefore the image carousel can’t run in loop. It will break the default behavior of WooCommerce.
Hi there from Greece!
I have this website running sober theme for 2 years now using PRODUCT CAROUSEL right from the start being really happy.
Suddenly, one week ago, homepage had severe difficulties to load. After malware check, php, wp and theme update, I realised problem comes from PRODUCT CAROUSEL module while fetching products. I deactivated them from homepage and works fine. What is happening? Please check this test page containing a product carousel: https://amenomade.com/this-is-a-test/
Thank you very much!
Hello,
Thank you for your feedback. The issue is related to the high number of product images that need to be loaded, causing slow loading of the product carousel. To improve its loading speed, we suggest reducing the number of images. You can achieve this by changing the product card style under Appearance > Customize > Shop > Catalog, where you can opt to display only product thumbnails instead of the full product gallery.
Thank you
