680 comments found.
Elementor Editor v3.21 is not opening; Ovic Addon Toolkit is the responsible plugin. Any solutions?
Hi,
You can download the latest version of theme then update for your site. Pls note that: Elementor has been changed in its Core/Structure, so after updating the theme, you need to re-build the homepage to match with the latest version of Elementor.
If you need some other support, pls submit a ticket. Thanks!
can’t fix duplicate content, more bugs
Hi,
Your purchase code was expired. You need to extend it then you can submit a ticket. My supporters there to help you.
Thanks
P/S: You can download the latest version to update for your site. Please note that: Elementor had changed many things in its structure/core,... so after you update the theme from old version,.. you need to re-build your homepage and re-seting somethings to match with the update of Elementor plugin.
Regards
Fresh Install and the Elementor Editor is not opening; Ovic Addon Toolkit is the responsible plugin. Any solutions?
The version 3.19 of Elementor has many bugs. You can use the version 3.18 and wait them to update Elementor soon. Your support was expired, why you rated me like that?
Hi,
The theme has been updated to match with the latest version of Elementor now.
You can download the latest version to update for your site. Please note that: Elementor had changed many things in its structure/core,... so after you update the theme from old version,.. you need to re-build your homepage and re-seting somethings to match with the update of Elementor plugin.
Regards
I can no longer access the Elementor builder. Doing some tests I realized that the problem is the OVIC Addon toolkit plugin. How can it be solved? Thank you
Hi,
Your support services was expired. You should extend it… Thanks!
Hi,
The theme has been updated to match with the latest version of Elementor now.
You can download the latest version to update for your site. Please note that: Elementor had changed many things in its structure/core,... so after you update the theme from old version,.. you need to re-build your homepage and re-seting somethings to match with the update of Elementor plugin.
Regards
Hello, I have license, but I want to update license, then I don’t need to buy again only 6 months support?
Shortly I want you checked my website needed to update my website considering your last updates? Stricly more updates done till now?
Hi,
You should buy the extended support for 6 months then you can submit a ticket or send us an emaiil. Thanks for your patience!
Hi,
The theme has been updated to match with the latest version of Elementor now.
You can download the latest version to update for your site. Please note that: Elementor had changed many things in its structure/core,... so after you update the theme from old version,.. you need to re-build your homepage and re-seting somethings to match with the update of Elementor plugin.
Regards
How to get Demo: https://kuteshop.kutethemes.net/home-market-square/
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Best regards
Thanks, But Please guideline me here
I found all demo except Market 07 demo. How to get it?
Still now same problem https://prnt.sc/r7zD_Bqa_Kz9
It’s strange! you can submit a ticket. Thanks!
Please try to send me guideline
We need to check your site. Maybe you configured wrongly somethings or forgot something when importing… you can check the document
Hi,
The theme has been updated to match with the latest version of Elementor now.
You can download the latest version to update for your site. Please note that: Elementor had changed many things in its structure/core,... so after you update the theme from old version,.. you need to re-build your homepage and re-seting somethings to match with the update of Elementor plugin.
Regards
it has 3 social icon showing on product page to share (Facebook, Twitter, pintrest) I want to add whatsapp also. Can you tell from where we can add more share icon please.
How can I change header logo? I have changed it from Kuteshop > theme options > General > Main settings > Logo, its working on all website except home page 
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Best regards
Hi KuteThemes, this is Moumita from lead support team of MultiVendorX team.
I hear that you have faced some issue. Well, we would love to help you out here to fix this. Many of our users are looking for using both of our product.
Hope to hear from you soon. skype : Moodle Cafe email : contact@multivendorx.com
how to change social share on single product page
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Best regards
HI , i am thinking of migrating from WCFM to MultiVendorX as wcfm’s support is not that good . Can u please tell me if i can use the plugin with this theme?
OK sure! you can check it here: https://boutique-marketplace.kutethemes.net/
Thanks!
Is the theme compatible with MultiVenndorX plugin . please help
can you please response back about my query as it is very urgent for me
OK, you can use it. Thanks!
Does that mean that your theme will work perfectly for my site based on the MultiVendorX plugin without any issue ? You have not mentioned about this on your page then how can i be fully sure
My themes supports that plugin but itself that module has any bugs, pls contact with the developed module. We only fix the plugins which we developed… Hope that you understand.
P/S: you can use other better plugins. Thanks!
You have added WC Marketplace in your compatible list in your page . If MultiVendorX is also compatible then why have not you added about that on your page ? It is really confusing
MultiVendorX has some bugs and I had to disable it. Thx
hey , can you not help me simply . You are just confusing me with your words .
hello, Just installed demo content, but content is repeating it self starting from the slider. How do i fix this? Thanks.
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
your support system, if faulty. it says *PLEASE SELECT A CATEGORY, but the categories section can not be selected.
i need my website up and running please
your support system, is faulty. it says *PLEASE SELECT A CATEGORY, when trying to submit a ticket, but the categories section can not be selected.
i need my website up and running please
Pls send me an email to tf.kutethemes@gmail.com. Thanks!
i sent the email, still waiting for a reply. thanks
hello, i know you might be busy, but i also have a business to run. i paid for the theme and need to run my business in time
hello, can you please provide support to the product i bought?
I do not want to leave a very bad review, why are you guys acting unprofessionally?? I think I will just raise a refund dispute with Envato, your theme does not work as advertised and you are not providing any timely support, your support system does not function at all.
i am so disappointed! very unprofessional and poor product with no support, I NEED A REFUND
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
P/S: my buyers still can submit a ticket
I told my supporter to reply to you via email too. My supporter replied to you via the ticket too. Pls follow the ticket. Thanks!
the project was finally fixed, thankyou
Hello I have this error in my website “Uncaught Error: Call to undefined function kuteshop_file_options() “
Hi,
It’s strange!
Many thanks for your order!
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
P/S: you can remove the “Ovic addon toolkit” plugin then re-setup. Thanks
your demo site is down
Pls try again. Thanks
could you please take a look at my support ticket https://support.kutethemes.com/topic/show-topic/85397
Pls follow the ticket. Thx
Hi, Please reply fast. I want to buy this theme for my client . I have few questions, please reply so that we can buy the theme today: 1. I want to use this for single domain so Regular License will work ? 2. I want to use this theme as a marketplace , is it multi vendor theme ? 3. If it is a multi-vendor theme , I hope i have to buy regular license ?
Hi,
I have replied to you via the PM. Thanks for your purchase!
I want to buy this theme. I hope this is WCFM Marketplace Compatible .. and this plugin is also the part of theme
OK, my theme supports WCFM.
www.gmart.pk website is not looking fine. Why?
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hi there, I have your theme but I have problems with the footer. There is no way to make it work, it seems like it lacks of css when you change it,
Also, when you try to change it with elementor, the header disappears, is like elementor takes control of the header en footer and the original header disappears.
I can export and import the footer in elementor and make it work, but I can’t do it for the header.
Any help ??
Hi,
Many thanks for your order!
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
I need multi vendor store. Does this theme work directly or will I need additional plugins or installations?
OK sure you can use the theme. It supports multi-vendors… if you need a Pro version, you need to buy a single license. Thanks!
