138 comments found.
Hi ThemeGoods, I need help resetting my license domain for the Framed theme.
My purchase code is already registered to an old domain (www.steffiphotography.de), which I no longer own or have access to.
Could you please deregister/remove the old domain so I can activate the theme on my new domain (stefaniesauer.com)?
Purchase code: 5eaa4972-e3a1-419b-8451-d03e36acc14b
Thank you!
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Hi, when the “Framed Theme Elements for Elementor” is active, the Elementor Template Library (including its own blocks) fails to load, but when the framed theme elements plugin is disabled, the default Elementor library loads fine. Can you help?
Hi,
Thank you for purchasing.
It’s issue with Elementor template library in v3.32.2
We will look for the solution and will release the update soon. Thank you.
How do I activate the Portfolio module? You deleted my previous question, I have no answer to the tickets from your support.
Hi,
Thank you for purchasing.
We replied to your ticket. Could you please continue there. Thank you.
2025 sept 03 Important question: can I use the theme without woocommerce? How do I remove woocommerce? Can I buy the theme without WooCommerce? The theme is great, but I need it without sales.
Hi,
Thank you for your interest.
Yes, WooCommerce plugin is an optional. You can disable it without any issue. Thank you.
2025 sept 03 Question before purchase: 1. Which version of php is recommended for the theme. Does it support version 8.3 or 8.4? 2. Which version of elementor do you recommend as optimal for the theme? In the updates I see elementor version – Add support for Elementor 3.29.2, but it is already working – 3.31.3? 3. Can you confirm that the theme will work with new versions of elementor. 4. Until when do you plan to support and update this theme? 5. Do you guarantee at least 3 years of updating the theme to plugins, WordPress version and PHP?
I already have a bitter experience with buying themes that are closed after 1-2 years.
I await your answer before buying. I assume that your answer will encourage other developers to buy your wonderful products.
Hi,
Thank you for your interest.
1. We recommend PHP 8+
2, 3 The latest version of Elementor should be working fine. We will keep updating our theme to make sure it’s compatible with Elementor.
4. We will keep updating our theme to make sure it’s compatible with Elementor and WordPress.
5. Yes, we can guarantee that, we keep updating all our themes for years.
How different is this from the popular Photography theme? Is Framed newer/better? https://themeforest.net/item/photography-responsive-photography-theme
Hi,
Thank you for your interest.
They are different in of design, layouts in demo variations. You can choose the one which fit your photography style most. Thank you.
What PHP version does this support? 8.2?
Hi,
Thank you for purchasing.
Our theme support PHP8.0-8.2
Hi, I purchased this theme a long time ago and didn’t use it. Today when I installed it, I got an error with Before After Image Slider WP Plugin.
When I try to install it, I get this error: Something went wrong with the plugin API.
I cannot submit a ticket because my support is expired. I just want to install the theme with the included plugins. Please help. Thank you
Hi,
Thank you for purchasing.
Could you please provide WordPress username/password using the contact form on this page https://themeforest.net/user/ThemeGoods we will check it for you. Thank you.
I just purchased and trying to install but Before After Image Slider WP plugin is not getting installed. It says something went wrong, i have the latest WP and all the other plugins got installed fine.
Hi,
Thank you for purchasing.
We replied to your ticket. Could you please continue there. Thank you.
Hi, I tried using https://themes.themegoods.com/framed/fashion/ theme but the fullscreen vertical slider doesn’t allow customizations for each sliders. So I created a new page with the content on it. Please let me know how can I add the same scrolling effect to this page https://staging.cynapto.com
Hi,
Thank you for purchasing.
We replied to your ticket. Could you please continue there. Thank you.
Hello, I moved my website to another subdomain and it doesn’t allow me to update the template.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
When you update to the latest version of elementor (3.16.1), the parts of the Framed Theme Elements for Elementor plugin no longer work including the galleries.
Hi,
Thank you for purchasing.
Please make sure you update the theme today v3.6.9 and al required plugins it will fixes all Elementor 3.16 issue.
Hi, I have a question. We are interested in this topic mainly for the menu – Classic fullscreen cube gallery. I have a question about the cube gallery. Is it possible to turn off photo format editing for mobile devices? So that the photo is fixed in width, both on the computer and on the mobile phone? When I look at the photos in your demo now, it shows them in landscape on my computer, but my mobile adjusts them to landscape. This is undesirable for me. I am asking because it is decisive when buying your product. Thank you so much! 
Hi,
Thank you for your interest.
Really sorry, I don’t quite understand what are you trying to accomplish so I can suggest the solution for you correctly.
Sorry, I am not sure I understand you correctly, could you please send me some screenshots with description please? so I can understand your question correctly.
Also could you please provide URL of page you mentioned as well please. Thank you.
How are you handling the issue with the AJAX login plugin no longer being available?
You can use on of these recommended plugins here https://wpforms.com/best-wordpress-login-page-plugins/ for sing up & login form. Thank you.
Hi,
I’m interested in this theme, but I have a couple questions. When buying Framed, we are buying a perpetual license, right? I mean, this is not some sort of monthly subscription.
Also I saw there are 7 ready to use websites (fashion, event, food, landscape, street, travel and wedding photographer). Does this theme include all of them or should I select only one of them? Finally, is everything that is advertised included in the $59 or some of features are extras? For example, are the ‘Gallery & Image Protection’ features included or are they available for an additional payment?
Sorry, this is my first time buying on ThemeForest, and I’m a little confused.
Thanks!
Hi,
Thank you for your interest.
1. It’s a one time fee and there is no monthly subscription.
2. Yes it included all demos. You can import all demos available, not just 1 demo. You can choose to import it from the theme backend.
3. There is no extra fee. Basically all pages and elements are included in the theme package which you will get when you purchase the theme.
Great! Thanks for replying.
Good morning, ¿Can this template be used in Blogger? Thanks
Hi,
Thank you for your interest.
Really sorry, this is WordPress theme.
Unable to change the mobile logo size in mobile view. How can I do that? When using css code the website breaks.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Resolved.
I want to buy this but one of your demo pages – https://themes.themegoods.com/framed/event/ – won’t display on my iphone. It says a problem repeatedly occurred.
Hi,
Thank you for your interest.
Thank you for reporting. We will look for the solution for the issue with mobile devices with that specific demo and will release the update soon.
Hi, I’m looking into Framed for my website I have to redo since another author provided some incompatible work. Could you please state about compatiblity with very last WP Version as of February 8th 2022 as well for WP as for Plug-ins required and compatibility? Thank you in advance!
Hi,
Thank you for your interest.
Our themes support the latest version of WordPress and we will definitely make sure it will support the future version of WordPress as well. So no worry. We will adding features and updating for the theme to make sure it works properly with the future version of WordPress.