778 comments found.
Hello,
I want the doctors that appear on the doctors page to be sorted by name, how can we do it?
https://doktor.muayenehanelerdernegi.org/Hi.,
We regret to inform you that it is currently not possible to change the product page design to match that of the course page.
Thank you!
I want this page to be sorted by name by default when it opens. Can’t we do that?
HI.,
Do you want the doctor sorting page to appear when clicking the letter, showing only the doctors whose names start with that letter?
Thank you!
That’s the way it is now. I want the doctors that appear when opening the page to come sorted by name
Hi.,
Can you please provide more details about your requirement, and help us have a better understanding of it by getting back with any Screenshots / Video references to our support team we will gladly assist you.
Thank you!
Hello,
I want to change the menu background colour when we scroll down the page and the background colour of the table below. How can I do this from the panel?
https://prnt.sc/rR9HfYCAkh98Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Thank you, we look forward to helping you!
Hi,
Hi,
How can I translate the names of the “phone” and “e-mail” fields in the painted area into Turkish? How can I add a new field to this field?
How can I remove the “Choose Your Skin” field on the left side?
https://i.hizliresim.com/544l3fw.pngHi There.,
To ensure proper localization, please utilize tools such as PO Edit or Loco Translate for translating both the theme and the required plugins on your site. Note that by default, the fields cannot be added or modified, and customization options are not available.
For further style customization, please navigate to Appearance -> Onelife Options -> General -> Style Picker (https://prnt.sc/VrngRHkrYZA-).
Hi, can the theme send an automatic email with a booking reminder to the customer and also a text message the day before the appointment? Thank you
Hi There.,
Thanks for contacting us and being interested in our theme!!
Yes, our theme is RTL-supported, and you can proceed with the purchase. If you encounter any difficulties during the setup or configuration of the theme, please don’t hesitate to contact us. We are here to assist you
Thanks for your answer, but that’s not what I asked…
More details about Booking Manager Plugin : https://youtu.be/3Ds0cOOSjp8
Thank you, we look forward to helping you!
Hello,
Can you forward the updated files of “Slider Revolution” and “WPBakery Page Builder” plugins?
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
I created a membership,
But there is no “WPBakery Page Builder 7.1”, there is no “Slider rev” 6.6.18. Can you update that field? Or can you send an e-mail to firat.dinc@guvenfuture.com?
We reply to your mail : https://prnt.sc/M-aBVBN8inJd
I sent you the information in an email, can you complete the process and return to firat.dinc@guvenfuture.com?
Hi There.,
We have reviewed your site, and it appears to be working fine from our end.
Is there an e-mail address where I can reach you? There are places on the site that don’t work, can I share a screenshot?
Hi There.,
You can directly share your queries with our support team via email: support@wedesignthemes.com.
Hello,
When I try to make changes to the doctor page, the edit field does not open. The screenshot is below. I am waiting for your help
https://imgyukle.com/i/ynvauxHi.,
Thank you for contacting us.
Kindly get into Admin Panel > WPBakery > Role Manager > Post Types > Custom > and enable the option.
Refer : https://prnt.sc/w54xfc
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Thank you, we look forward to helping you!
hi, I bought the theme. The “Unyson” plugin won’t install? I get the error “Something went wrong with the plugin API.”
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
We would be happy to help out here support@wedesignthemes.com.
Hey! I´m using wordpress 6.3.1 and I just import the demo. The preview got some issues to display the the small items like the heartbeat (class=”fa fa-heartbeat”) or other icons like magnifying glass (dt-search-icon). What have I miss so far? I already have the plugins “DesignThemes Core Features Plugin”, “DesignThemes Doctor Addon” and “DesignThemes Procedure Addon”.
Thanks in advance!
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Can you please add tiktok to the sociable section. thanks
Hi.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check add the tiktok icon and have a clear look form our end.
I bought the one life theme, in the video shows the import button but in the theme, I didn’t see any importer button and very is the support ticket?
also when I click on sider revolution i see ajax error
Hi., Thank you for contacting us.
1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
2) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
hi i want to login to my account at wedesignthemes.com/updated-plugins/ ... because to update plugins in your’s onelife wp theme i have to download the update from my account in your website wedesignthemes i entered my gmail & password for my account but this message appears for me Unknown email address. Check again or try your username. i tried every thing even changing my password but also this message appeared infront of me Unknown email address. Check again or try your username. please help i want to update plugins thank you
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
Failed to add row from row 24545 to table _fwbk_wp_aioseo_notifications. WordPress database error: The query could not be run because it contains invalid content. can you help me with this?
Hi Alpblgc.,
Kindly contact your hosting provider to reset the site and share the WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will import the demo data for you.
Thanks!!
Hi, thanks, I have sent my login information. I also wrote my purchase code. I didn’t install the theme. Thanks for your help.
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Thank you my friend
Hi.,
We are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Why is this page not visible in the demo site? https://onelifewp.wpengine.com/dt_procedures/inverted-nipple-correction/
HI.,
This page is working fine on the theme demo site kindly mentioned your exact issue in detail with some screenshots or a short video record so that we can get a clear understanding from them and let you know the solution.
Please have a look: https://recordit.co/HxW8E6iJnM
Thank you!
Hi.,
We have resolved your query kindly check and let us know.
Please have a look: https://prnt.sc/sQ5h-zzxk7IL
Thank you!
hello procedure single page is still not available on your website when I click on the menu link it redirects to your demo site
HI.,
We have resolved your query kindly check and let us know.
Please have a look: http://recordit.co/HlAKBM9PVC
Hope you are happy with our support. Don’t forget to place your worthy ratings. We are awaiting 5-star ratings from your side. if you have a moment kindly rate us. Have a look at the video for the rating process (Refer: https://recordit.co/YqdTBuEJRm ). Hoping for a 5-star rating from your end.
Thank you!
Hi.,
Please have a look at this video clearly we already fixed this issue and the menu you mentioned in your is redirected to a single page properly.
Please have a look: https://recordit.co/vqOM7FDKFp
Thank you!
hello, the footer section of the site is not ready, can you help?
Hi.,
Please refer below video:
https://prnt.sc/Eh8jGb2D1R19 https://recordit.co/svQqoeXumsThank you!
Hi Alpblgc.,
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them.
As the ThemeForest comments section is meant only for pre-sale questions and generalities, We are not able to provide detailed support here. Please create a support ticket using the link below or mail your queries to support@wedesignthemes.com and our support team will gladly assist and guide you.
Support Forum Link: https://support.wedesignthemes.com/forum/health-beauty/onelife-wordpress-theme/
Thanks!!
Hello. I’m considering acquiring a license for an older website. The concern, however, is that the site is currently operating on OneLifeVersion: 2.1 and an outdated version of WordPress. Is it feasible to perform an update after all these years? Could you kindly guide me through the steps to update safely?
Hi.,
Thank you for contacting us.
1) We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
2) Kindly refer to this link for how to update the theme http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/Thanks! The purchase includes wpbakery updates?
Hi.,
Thank you for contacting us and showing interest in our theme.
Yes!!!, Plugins are included in our theme package, there is no need for you to purchase them. However, if you want premium features of the plugin and premium support, only then do you need to purchase a separate license for it.
Hello! I purchase the theme. But there is a fatal error when I press “Save All” at Onlife options. 
I get this Error: The dttheme options page is not in the allowed options list.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Done.
HI.,
The “Save All” button at Onelife Options working fine from our end. we have not seen any errors like you mentioned please have a look: https://recordit.co/w8J13dF3no. if the issue persists kindly share some screenshots so that we will check and let you know.
Thank you!
You are right! Thanks!
HI.,
We have resolved your issue and replied back to your mail kindly check and let us know.
Thank you!
Perfect, Thanks!
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Best regards!
DesignThemes Support.
HI I can’t find the option to remove or edit the banner images.
Hi Knavaneetha.,
Please navigate to Slider Revolution -> Select Slider -> Slides -> Select Slide -> Click on Image
Refer: https://prnt.sc/Dg2VBBmUrQxu , https://prnt.sc/_nch4vr8ioNV
Thanks!!
Hi, is there a possibility to embed google font from them instead from Google to be equivalent to data proetection in Europe
Hi Patko.,
You can use a custom font instead of Google fonts.
Please navigate to Appearance -> Onelife Options -> Fonts -> Custom Fonts you can add your custom fonts and assign them for typography in the buddha panel.
Thanks!!
Hi
How Can I change image footer and image cit?
Thank you so much
Hi.,
Thank you for contacting us.
Just add this css code in Dashboard > Appearance > Onelife Options > Layout > Custom Css & Js > Enable Css > Yes > Paste the css code inside the text area > Save All.
.footer-widgets:before {background: url(images/footer-pattern-top.png);}
.footer-widgets:after {background: url(images/footer-pattern-bottom.png);}
Note: You can change the value as per your need.
Hi!
I followed the steps, but it not working Now I don’t see any image background Can you help please?!
Thank you so much Best Regard Denise
Hi Denise88.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and let you know the solution.
Thanks!!
I just bought this theme and was having problems during the installation process.
“Parse error: syntax error, unexpected token “readonly”, expecting “)” in /home/u1483167/public_html/wp-content/themes/onelife/functions/register-reservation.php on line 538”
and I can’t communicate directly with the support service!!! What’s this?
Hi.,
Kindly mail us your (WP & FTP) Login credentials via the right bottom located at https://themeforest.net/user/designthemes so that we can check and let you know the solution.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
I had purchased this theme two weeks ago. Support seems to be patchy from the author and hence I am not able to go live with the theme. Plugins are too heavy and appointment template is not adaptable. Even the support team does not have clue
Hi Ehealthathma.,
Sorry for the inconvenience, we have resolved your queries and updated the theme files and you have replaced the theme files by installing the new one. So that the fixes were lost. Kindly make a backup before updating the theme files.
Thanks!!
Hello,is there a problem today with google map ?It shows an error instead the map.
Ok now i see that the problem fixed
HI
Kindly navigate to the WP dashboard => Appearance => Onelife Option => Layout => General => Others => Mailchimp API Key where you have to put a valid Google Map API key so that the issue you are facing will be resolved.
Please refer: https://prnt.sc/qkc_49RIaAPe
Thank you!
