69 comments found.
Where to get the version 1.1.9? Case Theme Core и Case Addons? There are no files in the archive
Hello,
This is caused by Elementor update. So we have a core plugin update to fix the bug. Please see the article.
https://casethemes.ticksy.com/article/19903/
Thanks
Where can I get this plugin? Where can I get this plugin? I have the old one downloaded on envato. Here’s the shit https://ru.paste.pics/6d1de5581b30bed5a15ba96f89fd8737
Didn’t you see my instructions in the article?
Hi, Please update the theme to compatible with elementor 3.19.0. Thanks.
Hello,
This is caused by Elementor update. So we have a core plugin update to fix the bug. Please see the article.
https://casethemes.ticksy.com/article/19903/
Thanks
Checkout page in the store I cannot determine the country
video:
https://www.loom.com/share/94db890947974c68961e6aaf47321e54?sid=4db5a8b2-a6d9-47b2-b655-93104f78badfHello,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
My WooCommerce checkout page is experiencing an issue where users cannot determine the country during the checkout process. Unfortunately, my support period has expired.
Upon investigation, it seems to be a widespread problem, affecting multiple users. Although my support has ended, I believe addressing this as a general concern would be beneficial for all users.
I appreciate your consideration and assistance.
You can send site information to this email address, I will be there and fix the problem with you: casethemesagency@gmail.com
I’ve already lost hope for Template Demo Home6…I’ve been waiting for it for 1 year 
Hello,
Sorry, can you tell me what problem you are facing? Thanks
Iny your template it says more than 1 year ago that they are going to release a new Home6 …. Are they really going to do it?
Obviously your 5 Home pages are incredible…but I’ve always wanted to see that 6 Home page 
Home page 6 is not available. Thanks
Site is loading very slowly. I have opened a ticket #3535395
Hello,
I will check now.
Thanks
Any updates on improving the performance of this theme?
Your ticket was answered 2 weeks ago. https://case.d.pr/i/7MWdWw
Hello! Please make a note in the thread on the slider when you click on the photo. I beg you, your theme is heavy and when there are fewer plugins, it works faster. I ask you to do it like your brother. https://ru.paste.pics/ff526504402cd9c8481ba9a7f91f5871
Hello,
What exactly do you want to add next/prev to the image popup?
Thanks
Hello! Arrows for images forward, backward
It is not available and I will plan to update in an upcoming release. Thanks
Thank you friend! When will the next release be approximately?
I don’t have a specific time for each update. Thanks
How to add Search option to Mobile navigation menu?
Hi there,
Could you please update your question here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
The content color and font aren’t updating on the About Us or blog page. I am updating the color of the content but it isn’t reflecting on the site.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
PRIVATE TICKET #3525524
Let me check.
Thanks
Hello, I want to buy the Industo theme but I have a question: Is there a way to change the Quote button at the upper right corner with a Login button so the users can login and post or update the blog items ?
Hello,
It is possible, you can easily change the link as well as the text available in Theme Option.
Thanks
Thank you, anyway the industo theme has a blog included and wordpress allow me to activate the user access button on the front end to post articles, is it right ?
Hello, I have changed the header logo but it only shows on desktop browser and mobile device only shows default theme logo, how can I change it ?
Hello,
You need to change the mobile logo in Theme Option -> Header -> Logo -> Mobile Logo.
Thanks
Yes of course I did it but I do not undestand why it not work, you can see the web page on your mobile and your desktop pc and see the logo: https://indexpiedrasnegras.org.mx/testing/
Maybe you missed the option in Page Option. Please check:
https://case.d.pr/i/dq4rtXYou just need to remove it.
https://case.d.pr/i/aaQ8ncI assume you haven’t removed the custom logo in page editing. Can you send me a screenshot?
ok I am trying to remove the logo on settings page (https://case.d.pr/i/aaQ8nc) but when I click update button can not save and it show error (403 Forbidden Access to this resource on the server is denied) I can give you credentials to login my site to fix that please (that save error happens on pages Home3, Home4, Home5, only Home1 and Home2 can save fine)
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Добрый день. Вот опять проблема с мобильным меню. Оно не липнет. Был тикет #3236904 и тогда решили, но сейчас опять оно не работает. После обновления темы.
I just downloaded and the theme is not updated. Upload the updated theme to Envato.
I will update the package on Envato again.
Thank you
Updated.
Thank you friend! Works great.
This is a problematic topic that appears on the pages every day. https://ru.paste.pics/ac8e9b11a2d865ea8277bdc0dfe75a36
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello! Thanks for answering. I rolled back the vp-rocket plugin and everything seems to be fine now.
Thank you!
Unable find option to import demo I to the web page as per instructions given in the documentation. It could be helpful, if you share steps asap..
Hello,
Have you installed the Case Theme Import plugin?
Thanks
Some pre-sale questions: 1. Can find any changelog 2. In Google Chrome, your portfolio 3 column only shows two columns 3. Does your install files include a Child Theme?
Hello,
1. Changelog included in the full package.
2. I will fixed.
3. Child theme included in full package.
Thanks
Hello! The color scheme doesn’t work!
Most likely due to WP Rocket
Please clear plugin cache as well as browser cache.
Thanks!
Tell me the folder path to this color to change it. https://ru.paste.pics/25bb31602f8f5c4863b3a9061d46d6c4
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
We are from Russia. We can’t pay for support.
If we dont have elementor pro it will not work? its necessary to buy elementor pro too?
Hello,
You just need to install Elementor free version to work with Industo theme.
Thanks
Does this Theme work with Elementor Pro?
Hello,
The theme works with Elementor Pro but the theme does not include Elementor Pro.
Thanks
please help tik 3382639
Let me check. Thanks
please provide email id
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
ticket – 3378415, please help
Let me check. Thanks
Hello! Can you help us. Ticket number #3317279
Let me check. Thanks
Is it possible to buy the theme “home-3” alone and what would be the cost then?
Hello,
This is impossible.
Thanks
