300 comments found.
I have implemented this theme at www.durgatransportcorporation.com. On scrolling down, in sticky navigation, logo is not appearing. Please suggest, what to do?
Hi, Thanks for your question. Maybe you didn’t set the sticky logo. Can you please check the sticky logo section? If the sticky logo is empty please upload the logo on the sticky section and check your website.
https://prnt.sc/U-oR0VIp8I4vSupport Email: johanspond@gmail.com
Best Regards
I have added sticky logo already. Its still not reflecting. That’s the issue.
I can share screenshot if allowed.
check here – https://snipboard.io/TiRzkF.jpg
Hi, Thanks for your reply. Please share a screenshot of your Theme Options -> logo and fav icon section via our support email.
Best Regards
Hi, Can you please inform us which version of the Theme and Geoport Master Plugin you installed? It is better for us to check and figure out the issue quickly.
Best Regards
Wordpress 6.2 and Geoport 2.0.7
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Hi, As we inspect your site URL you Upload the logo via the Appearance -> Customize -> Site Identity section as well as the Theme Options. Please check your Appearance -> Customize -> Site Identity and remove the Site Identity logo then check your website. We hope it solves your issue.
Best Regards
Hi, Can you please check if there is any logo Upload on the Appearance -> Customize -> Site Identity section?
https://prnt.sc/n34iFiIcggEMThanks
Thanks. It solved the issue.
You are Welcome.
If you are happy to use our theme and support please give us five-star feedback with some valuable comments.
Best Regards
Hi,
I am facing issues with the youtube video link on homepage. When I add a youtube video, it display an error when try to play in browser.
Hi, Thanks for your question. We already check the issue using another video link and it works fine. Copy and paste the video URL on the Homepage. we hope it solve your issue.
https://www.youtube.com/watch?v=aFbtA8ICkLcBest Regards
Pre-purchase consultation.
Is this theme compatible with Wordpress 6.2?
Hi, Thanks for your question. Yes, it is fully compatible with WordPress 6.2. If you have more questions please let us know. We are happy to answer your question.
Best Regards
Could you please help me with import demo ?
I have troubles doing it.
Hi, Already check and solve the issue.
Best Regards
Which caching plugin (free) work best with this theme? I have tried w3c and siteground optimizer, but I am not satisfied with their ability of purging cache.
Please reply.
When I add link to a youtube video by editing existing “video button” on home page and about page, it doesnt run the video. Instead, it returns an error
Kindly reply
Hi, how can I change the “Track Your Order” button at the top right of the menu?
Hi, Thanks for your question. You can change the Track Your Order button via the Theme Options -> Menu Settings. Under the Menu Settings -> Menu Style you manage all header settings.
Best Regards
Hello, yes, I have resolved it, but how can I modify this link in different languages?
Solved
how do i remove the copyright section at the bottom?
Hi, Thanks for your question. You can manage the footer copyright section via the Geoport Options -> Footer Settings -> Copyright Footer Section. You you need more information please let us know.
Best Regards
Hi, how do I edit the footer? normally there is a footer tab in the sidebar however there is nothing there.
Hello, I am currently using your theme but I am meeting an issue. All the CSS that I can do on the custom page just won’t show. Do you know why ? Is there a specific place for Geoport CSS ? Thank you.
Hi, Thanks for your question. We are not sure which CSS you add or where you use the CSS. It is very difficult to assist with checking your URL. Feel free to share your development site URL with your purchase details.
Best Regards
Hello, I’m using the CSS in the custom page of the theme. Also, I’m only trying to add padding on some section such has the map one. I can’t share the site because it is under maintenance. I have the code that come with the theme for the support when you buy it.
Thanks.
Hello, I want to start working on a project using Geoport transport theme. But before that, I want to make sure if your theme is compatible with WPML plugin.
Waiting for your response. Thanks i advanced
Hi, Thanks for your question. Yes, Our theme is compatible with the WPML and Plylang Plugin. If you have more questions please let us know.
Best Regards
Hi, I sent a request for support but I have not got an answer. The theme is disappearing some sections that were doing good before. Please advise: https://rutaexpres.com/
Hi, Thanks for your question. Please allow us sometimes to check the issue and let you know as soon as possible.
Best Regards
Hi, It is very difficult for us to figure out the issue of why some sections are not showing without check the Dashboard. Feel free to contact us directly via our support email at johanspond@gmail.com
Best Regards
Hi, I have some display issues with my page: https://rutaexpres.com/
It was working ok, but some sections are not showing any more. Forms and some sections are hidden. Can you please help me understand what is happening?
Hello Johans
i purchase a theme of geoport theme last year and designed my site ,tag transport/logistics ,but any time wordpress ask me to update plugins ,via dashboard ,after i do that ,my site will state fattal error uncaught ,it causes my business often run down ,This is URL of my site Beside my site shape and features doesnt display well in accord ,,and through my chat with hosting suport team ,they told me the problem is from theme i bough (GEOPORT THEME) that i need some updated version plugins from Geoport ,and i should contact the authour ,Please help me fix this ,View my website https://tnsgloballogistics-sl.com/ my email address is osmanbarrie221@gmail.com
Hi, Thanks for your email. Maybe you installed the latest version of the theme and you need to install the geoport master plugin also. Simply go to plugins deactivated and delete the geoport master plugin and it shows you a notification to install the latest version of the plugin. We hope it solves your problem.
Best Regards
Hi i have an issue please this is a logistics theme correct? but i see no tracking services or i cant seem to be able to help my clients track their products as its being delivered to them but your theme shows the track order button why??
I want to change the header background color. But there are only three options of header in the theme options. And i am unable to change the color of header background. I tried in Additional CSS, but couldn’t succeed. Can you please send me the code to edit in the Additional CSS.
hi sir i want creat logistic campany transport but i want inegrate tracking transport in my site client see all updat delivred packed in site i update for my self is possible for your theme thanks and can you give me screenshort thanks
Hi, Thanks for your question. You can use any third-party Order tracking WordPress plugin to track your order. If you need more information please contact us directly via our support email.
Support: johanspond@gmail.com
Best Regards
Hi there,
I purchased the Geoport theme and installed it as per the available guide online. After the demo theme installation, the top header and the heater are not well presented. For example all the buttons on the top header whether they are supposed to be on the left side or right side, are all concentrated on the left side.
Hi, Thanks for your question. Can you please share your development site URL with us? It is better for us to check and assist you.
Support: johanspond@gmail.com
Best Regards
Hello, I hope you are well.
Why is my website not loading?
Regards,
Hi, Thanks for your question. It is very difficult to assist you without checking the website. Please contact us directly via our support email with your website URL.
Support: johanspond@gmail.com
Best Regards
I am unable to do any edits through elementor, as site is having a lot of SEO optimization please help us to update the theme without affecting the contents and SEO functions… Earliest support is highly appreciated
Please do the needful at the earliest
Hi, Thanks for your question. Please contact us directly via our support email at johanspond@gmail.com
Best Regards
this was already sent to your mail… but so far no reply received… that’s why renewed the support… Need a resolution as early as possible
it was sent by Jan 18th 2023, so far no reply received
Solved