12922 comments found.
There is a bug with Frequently Bought Together translation. If you translate with Loco Translator the strings For %s Item, at the front end when you check or uncheck the checkboxes, after the ajax function completes, the original English string appears. Please check the screen record https://recordit.co/isvqMPMxum
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi, I’m having an issue with product images loading correctly within the category page layout. They initially dont load but if I navigate to page 2 and then back to page 1, they then appear. But if I refresh the page again, the images disappear as if there hasn’t been 1 uploaded at all?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, I created a Slider and set it to Fullscreen but it does not work.
The problem is this class:
#slide-372 .wd-slide-inner {
max-width: 1200px;
}
If I disabled it then it works fine, take a look a this: https://www.loom.com/share/e157bba990994a3c8f912d2fbf1d85f6?sid=f9e7022e-f293-471c-ba1a-27f234bf8238
Capture of Slider settings: https://drive.google.com/file/d/1s-D_hy_BypfwPfdvNetXTZFfbVPWeUQh/view?usp=sharing
How can fix this?
I am using the new Elementor container, just for your information, if this helps.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello,
I already figured it out. Thanks. It is working fine now.
Great, we are glad that you sorted it out!
Hello. Your theme has speed issue. I see this from many comments and have noticed it while using it myself. I will buy license again. Before that, can you tell me how I can use the theme in the fastest way?
Hello,
Thank you for choosing our theme. Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.
We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/.
If you have any further questions, please don’t hesitate to reach out.
Kind regards, XTemos Studio
internet security programs slow down the site This is only available in Woodmart theme
Hello,
Could you please clarify what you mean by “internet security programs”? We don’t quite understand the problem.
Kind Regards
The site slows down when the kaspersky internet security program installed on the computer is active The site speeds up when I disable it I tried with different themes, only woodmart theme has this problem I think that might be why so many people say the theme is slow. Security programs installed on their computers
BUG FOUND: ELEMENTOR BRANDS WIDGET
The “Brands search input”/”List of products brands to show” disappears after publishing elementor editor. The “Brands search input” is cleared out after saving.
Suggestion for improvements:
1. A slider to set the max-height of each brand item. 2. A slider to control the opacity of each brand item (alternate option).
It could be on the admin attribute for each item or as a general option for the widget. Thanks!
Another BUG Brands Widget / Style tab / General /Columns: It doesn’t work for tablet layout mode on elementor when the Brand widget layout is Grid
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
What is the correct theme setup for content to box and backgrounds to look complete in elementor? Thank you
I have in the Full With theme options, and in elementor full width but everything including the background the content is still in a box.
https://www.kasymy.com/home-v2/Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello,
This is a problem that happened to me with your theme.
How is it possible that they have modified my home and added malware?
The only users with administrator ranks that appear in WordPress are us and we have not entered to do that, the rest are client ranks that have no way of doing it.
All the plugins are updated, and it is the only site that happens to me, it has never happened to me with websites of other clients that have the same plugins but that work with another theme.
I also have the theme updated.
The malware was inserted in the Home page and in the policy page.
https://drive.google.com/file/d/12IELFzYliJY0jFPr0oIfy5CT40CZeJ2B/view?usp=sharingHello,
Sorry, but we can’t know who exactly inserted this code to your website. Make sure that you are running the latest version of the theme and WoodMart core plugin.
Kind Regards
Do you have any issues with the Relevanssi WordPress plugin? According to the plugin support, they have confirmed that everything is fine and there are no problems with their code. Please take a look at this post: https://wordpress.org/support/topic/how-can-i-exclude-the-sold-out-product-in-the-search/#post-16808695 have an expired license, but I was wondering if you could still help me?
Hello,
Yes, our theme is fully compatible with the Relevanssi plugin. But we don’t know how that code is supposed to work since it looks like it is not from default plugin functionality so we didn’t test it.
Kind Regards
Thanks for the reply. The issue is that the search header AJAX is displaying the products out stock, in the woocommerce configuration is enable Out-of-stock visibility Hide out-of-stock items in the catalog . Do you know if there is anything I could do about it?
Hi,
Are these products hidden on the search results page? Could you please send us a link to such a product on your website so we can check?
Kind Regards
ok, example: this product is sold out https://usaelectrodomesticos.com.co/producto/cubierta-induccion-smeg-77-cm/ If you search this sku SI3842B in the header search of the page: https://usaelectrodomesticos.com.co this product appears, but i have enable Out-of-stock visibility Hide out-of-stock items in the catalog in woocommerce, what is the problem?
I use the relevanssi plugin and i have activated the next filter
add_filter( ‘relevanssi_woocommerce_indexing’, function( $blocks ) { $blocks[‘outofstock’] = true; return $blocks; } );
But this not working.
Please, send us your admin access so we can check tihs issue further https://themeforest.net/user/xtemos
Kind Regards
Hi may i know why some payment plugin can display the price on this shop page https://prnt.sc/n5WnXKfrbxu0
but when click into single product, that price display didnt change? https://prnt.sc/oSg8NMIvSXrV
If change to default theme it dont have problem, when change to woodmart theme this problem the price is didnt show up
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hello, I bought the woodmart template, and i would like to know how to translate the woodmart theme please ? i tried to edit the “woodmart.pot” but its not change anything in my website… Can you tell me how to do it? Thank you
Hello,
Thank you for using our theme and contacting us.
Check our documentation about this here https://xtemos.com/docs-topic/translate-woodmart-theme-with-loco-translate/
Kind Regards
Presale Questions:
1) On your demos the shop page shows categories on top of the product grid (like https://prnt.sc/Q06ofduRbYde). You have 6 categories there. Is there any option to have slider-carousel for categories because we will have 30+ categories.
2) Lets say we have the category electronics and the categories clothing. Electronics have filterable attributes “storage” and “speed” and clothing has “Size” and “Colour”. Is it possible to show only the relevant filters based on the chosen categore. Ex. If users choose the electronics category to show only the filter for “storage” and “speed” and hide “Size” and “Colour”.
Thank you!
Hello,
Thank you very much for being interested in our theme.
1. Unfortunately, there is no slider option available for the categories navigation in the page title. But it is available if you create it with our custom layout builder. See an example on this page https://woodmart.xtemos.com/megamarket/product-category/flooring/tiles-and-porcelain/
2. Yes, you can choose which categories the filter widget will be shown on.
Kind Regards
We are experiencing some problems on our website https://alabbasiproducts.com/
When I want to check out, when I enter my data, I see a circle spinning by way of payment.
Note: I have disabled the all plugin except (Woodmart Core, WooCommerce & WPBakery Page Builder)
But the issue is still there.
Please help us in this matter.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
I just checked with twenty two theme. Same issue is there.
Please lookinto this matter. Many other people are facing. Your support and guidance will be highly appreciated.
If it doesn’t work with other themes then there is some problem with your website which is not related to our theme.
Issue was fixed yesterday. It will be grateful if you people lookinto these issue and its solutions must be present on the support portal for upcoming users.
Great, we are glad that you sorted it out.
Hello Team,
Woodmart theme Is compatible with DIGITS plugin ? https://codecanyon.net/item/digits-wordpress-mobile-number-signup-and-login/19801105 or do you have another recommended plugin for firebase OTP ?
Hello,
Thank you very much for being interested in our theme and contacting us.
Unfortunately, we didn’t test our theme with this plugin. If you face any issues, you can contact us and we will do our best to fix them.
Kind Regards
Hi team.
After importing the template (Woodmart – Fashion color), i’m not finding the shop menu as shown in demo
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, we notice specific bug with 360 degree view element. To replicate error: 1. Create a footer in HTML Blocks, in row settings add any animation. 2. Add html block as a footer content in WoodMart theme settings 3. Create a page with wpbakery. Add row with two columns. 4. Add 360 degree view element to any column. Add images. 5. Duplicate row. 6. In page settings disable sidebar. (Without, Inherit, None). 7. Save and see how footer isn’t loading. Only after refresh or delating secound row/making secound 360 degree in one column/delating animation from footer.
We manage to add css that disabled footer animation only on problematic page with a lot of 360 degree view elements.
.wpb_animate_when_almost_visible { opacity: 1; }
We tried to disable all plugins and install all patches. We have a staging site where you can see the bug if you want. Let us know where we can send you access 
Hello,
Yes, it would be great if you share your staging website access. You can send the information using the form on this page https://themeforest.net/user/xtemos
Kind Regards
Can you provide a way to fix the layout shift on this demo?
https://woodmart.xtemos.com/mega-electronics/product/oculus-quest-2/You see the breadcrumbs and the buttons and everything else shifting?
Please tell me there is a quick and easy fix. I don’t have support right now, but this should be working out of the box, I first noticed it on a client’s website and thought it was just me, but then when I checked your demo, I saw it doing the same thing. Please include a fix or snippet for everyone else who is experiencing this.
Hello,
Could you please clarify how exactly you tested to see the layout shift? Send us a screenshot so we can better understand the issue.
Kind Regards
Viewing the demo site from a MacBook Pro using the latest Chrome browser with no plugins.
https://drive.google.com/file/d/1EUnwuGIvw0bSgBVYuDfENbHApmi38Irq/view?usp=sharingHere it is from the same setup, but using the FireFox browser:
https://drive.google.com/file/d/19BI7YcFk04-gkdfdcuoB3ilI6MpoEX6L/view?usp=sharingThese videos were all recorded on your Demos website (https://woodmart.xtemos.com/mega-electronics/product/oculus-quest-2/).
It doesn’t make the shift in mobile mode or when the browser is in fullscreen mode. But if the browser window is resized to any other size in desktop mode, it shifts on page load.
Try to add the following PHP code snippet to the child theme functions.php file to fix this
add_action('wp_body_open', function () {
?>
<script type="text/javascript">
var outer = document.createElement("div");
outer.style.visibility = "hidden";
outer.style.width = "100px";
document.body.appendChild(outer);
var widthNoScroll = outer.offsetWidth;
outer.style.overflow = "scroll";
var inner = document.createElement("div");
inner.style.width = "100%";
outer.appendChild(inner);
var widthWithScroll = inner.offsetWidth;
outer.parentNode.removeChild(outer);
if ( widthNoScroll - widthWithScroll !== 0 ) {
document.getElementsByTagName( 'html' )[0].className += ' wd-scrollbar'
}
</script>
<?php
}, 1 );
I’ll try it in a few minutes here.
Thank you SOOO much for your commitment to supporting those who buy A LOT of licenses from you.
Was this a bug?
Will it be fixed in the next update too?
Thank you again!
- Tank
Hey. Still not working. I added the snippet to the functions.php, but it still shifts.
Do you see how it only does it when the browser window isn’t in full-screen mode? It also doesn’t do it in mobile mode.
It happens in the top left corner of the screen where the breadcrumbs are and then in the bottom right of the screen (above the fold) in desktop mode when the browser window isn’t in full-screen mode.
Here’s another video:
https://drive.google.com/file/d/1sFoj21_pGThgR3jP-_ExdzbfYHOHqwAm/view?usp=sharingHello,
Please, send us your admin access so we can check why it doesn’t work on your website. Use the contact form here https://themeforest.net/user/xtemos
Hello,
Could you please paste here the link in the documentation to learn how to build a MegaMenu? Thanks!
Hello,
Sure, here is a link to our Mega menu documentation article https://xtemos.com/docs-topic/create-mega-menu/
Kind Regards
How do I change these banners in each Category? I cant find this in your documentation. Please see Screenshot https://ibb.co/h2FsXwL
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi ! For some reason, the menu is not translated to all pages (WPML). see example below
https://ibb.co/106SHDKHello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Use the contact form on this page https://themeforest.net/user/xtemos
Thank you in advance
