62 comments found.
Dear Support We have request kindly fix our site menu issue desktop and mobile its bug or error we are not able to launch kindly see our new message in box sent you what is the issue kindly fix ASAP thanks
Did you check your website?? Try to check first by clearing cache – we checked it almost 3 hrs ago. Thanks
Clear cache and check again. Thanks
You checked everything within 1 min??
before this is text and icon size see screenshot: https://ibb.co/mTV4pBd
We have option for controlling the padding of mega menu. Why are you not trying to add the padding ??
Dear last one menu fine once you fix this issue after that we are getting these main menu issue footer and right menu. before top menu is fine : https://ibb.co/1mK4ZF6 after fixing this issue before desktop mobile version is fine
Dear see now i inner pages see screenshot: https://ibb.co/p1y3PkV
Dear still have issue see : https://ibb.co/QQmSf8Y
Multiple tab highlight in module drop down see screenshot latest one: https://ibb.co/gMLBFQD
Dear Support before footer menu and right menu issue main menu have have no any issue once you fix link issue of footer and right menu after that main header getting issues. see now please screenshot: https://ibb.co/TtMSWyL
Did you check your website? We finalize everything and going to release the update. Thanks
Dear everything going to be disturb after release after fixing one issue why other issue same time come anyway i am sending inbox complete video compare also please fix issue ASAP
We will release next update as it is now. Thanks
what about issue which i sent in inbox complete video that still not fix ? dear we have to go live ASAP thanks
You are just claiming that one issue – you are not saying what are we doing for your requesting feature. Our team now in vacation – we will update theme after vacation. We added this feature only for you. We did everything – for any extra feature you have to wait for next update. Thanks
ok i will wait thanks
Okay thanks
Hello, I already bought the theme, but in the demo importer, only the demo home page 1 appears, and the others?
you told me that you would release a new version with more detailed service pages and new features, when will it be released?
Can you try to send me admin access so that I can check why it’s showing only one??
Hi, yes I can send. send the data here? or elsewhere?
Share access through following url by clicking contact author button:
https://themeforest.net/item/tekone-it-solutions-technology-wordpress-theme/45269108/supporthello, done, already sent thanks
okay, support team will check it and will reply you. thanks
Ok, thanks
We already imported your demo data for you. Thanks
Hello, I already checked, but the website is too slow, is it the theme or the server?
1st slow website 2nd when importing the demo only one home image appears, shouldn’t it show the others?
for you server – not related to theme.
Ok I’ll check. 1. What about demo home pages? shouldn’t it show all home pages? or do we just import the first one and then use whatever we want?
2. I didn’t find where to add the license to activate the theme, or is it not necessary?
1) All Pages Imported Correctly. You can look demo. 2) Still we didn’t add option for license activating
ok, thanks
Welcome ❤️
Hello, When they are thinking of releasing the new theme update with the changes I saw they were going to make.
I’m waiting for this situation, to start working on it.
Today – already in review process:
https://prnt.sc/_gkJO2duPIxLok, thanks
Welcome Sir 
Hello, what were the changes in the new version? don’t you usually update the date and change log so we know?
Can you check now. Thanks
Hello, I’ve seen it, but I noticed now that they’ve updated it again, and it doesn’t have that log.
Another question, the plugins that come in the folder, do we install those, or do we install them directly in wordpress when he mentions them?
Last update we worked menu icon styling for doing it we updated theme and plugins.You have to update plugins manually. Thanks
Hello,
If I install the theme again, do I have to install the plugins manually? or can i install through the wordpress plugin system?
manually thanks
Hello, I don’t understand. The plugins that come in the folder are more updated than the ones in the repository, is that it?
1. When we install a theme, it tells us the plugins that are needed, at that moment instead of installing from the repository, we install it manually, right?
2. When we have a theme update, do we have to re-install the plugins again?
Yes, you have to install the plugins re-install manually. Thanks
OK, is that I was installing the plugins through the wordpress repository, so I have to install the plugins that come in the theme folder.
Yes, you have to do it from here:
https://prnt.sc/Y9K2XebCWeo8Ok, thanks
Welcome
Hello again, I went to manually install the plugins, but I get the information that some have the same versions and others even lower versions.
Shouldn’t they be newer than the plugins in the repository?
Yes, we always upload files with latest versions. Thanks
Hello, but yesterday when I sent my comment they had more outdated versions than the ones in the repository.
1. I don’t understand, what’s the difference between the plugins that come in the folder and those in the repository? Shouldn’t they be the same?
Only rs header – footer builder plugin updated. Thanks
OK, 1. but what is the difference between those that come in the folder and those in the repository? shouldn’t they be the same?
The plugins inside the package – those are bundle plugin with the theme. So during doing the package we updated more things. Hoping you will get it. Thanks
I purchased and none of the demo themes were included in the downloaded files. Where can I obtain them?
After installing theme and plugins – you will get options for importing demo data.
Try to follow how to Install & Import demo data:
1) Download theme and Install
https://rstheme.com/docs/tekone-wordpress-theme/getting-started/install-theme/install-from-all-files/NOTE: Once you have downloaded the theme package from Themeforest you must unzip it and upload only the inner zip file named WP Tekone.zip.
2) Install All Required PLugins
https://rstheme.com/docs/tekone-wordpress-theme/getting-started/install-plugins/3) Import Demo Data
https://rstheme.com/docs/tekone-wordpress-theme/getting-started/import-demo-data/one-click-importPlease try to follow these links for getting theme install and importing demo data.
Thanks
Followed your Instructions. This is the error when attempting to install the demo: Reason: http_request_failed – cURL error 60: Peer’s Certificate has expired..
Please contact your hosting related to this issue. Only your hosting can fix this issue. Thanks
Hello, can you tell me if you are going to launch new models for service details? It could have 2 or 3 models for us to choose the visualization of our services.
Tomorrow we will update the theme and will add another service detail. Thanks
Hello, okay. I’m thinking of buying this theme, but I’m pending a few things, one of them is the detailed services, it would be great if they added 2 more templates, we had more options to choose from. I will then wait for the news to see what the theme brings again.
Okay thanks – tomorrow we will update you.
Dear Support i am looking with mega menu custom icons is that possible really need please
In our next update we will try to add that feature. Thanks
Kindly tell us when next update will arrived? we really need this feature mega menu with custom icons or svg icons
Tomorrow we will try to update it if not possible then on Monday – you will get it. Thanks
Dear Support regarding custom icons in mega menu update done we are waiting Dear please update if done also please share detail how to add or change custom icon in mega menu
On Monday you will get it. Thanks
Dear Support Regarding custom icons in menu mega menu we are waiting its update done kindly update please
Team is working on it. Please wait. Thanks
Dear how long wait? we have to launch our site kindly tell status please can i share my site main link URL and login details in mega menu custom icons in inbox ?
Yes, okay. Thanks
hi Dear Support i have sent detail inbox same time its updated done or not? Menu & Mega Menu with custom icons
It’s a new feature – taking time. You will get update today. Thanks
Great Thanks Dear
Welcome – thanks for your patience.
Dear Support backend is disturb i have sent msge inbox please review and fix asap we have to launch site backend is disturb after updating icons in menu
I checked everything is fine in your backend. You are sending email – I am checking and replying you. We are adding this feature only for you without any extra payment. Please wait – we are trying our level best. I just fixed mega menu width and also top padding – every options we added into backend. You can control those from megamenu settings.
Dear We respect you guys did amazing job in menu just please check backend is disturb some areas not able to work in these areas also please kindly try your best to fix backend also and one more thing mostly things we hide from responsive option these all appear again these we can hide again please try fix backend once again thanks
We didn’t touch your anywhere just updated the code for menu. If you will face issues then you can update the theme of themeforest package. We still didn’t update the themeforest pacakge. We can check anything tomorrow. Our office time over today. Thanks
please check by tomorrow i check my self nothing understand
are you working on this issue if yes please reply me thanks
Did you check reply to your email? Send screenshot or video what’s issue. We checked in our end everything is fine.
Dear many thing gone even our custom css and plus other things come back pages back from trash anyway i am going to reconfigure backup on main domain after configure update you then you kindly add there icon code or tell us where we have to add icon code for menu thanks for your response
We are adding this feature for you. If you will not collaborate with us how will we release the update? Why are you not sharing your screenshot or video?? You are saying something but we are not getting – how we will fix it??
dear now i am going to re-upload once i upload done update you then you guys add there icon code i will update you in few minutes
Okay Thanks
dear msge sent in inbox kindly add icons code and update us now backend working perfectly you can check also 0 issue please so its ASAP thanks
In morning office time – support team will add it again for you. Thanks
sure dear waiting please dont for inner page header for menu also last time never did in inner pages header please keep less space between columns waiting pleas thanks follow screenshot image which i share by inbox thanks
Dear Morning also gone kindly we are waiting thanks please update
You can check your website. Thanks
Thanks
Clear your browser cache and check it again. Thanks
You can check now. We changed that color from customizer primary color settings. Thanks
Hi, I have a question about Wpml. On your page you write, theme includes this plugins. So do we need to pay Wpml for translation to other languages, or it is free with your theme?
WPML just compatible with our theme. Yes, you have to buy license. Thanks
dear support. 1st -from where we can change color branding of blog section right side please check. screenshot. https://ibb.co/Kr2KsBP
2nd -thing in theme i didn’t find any option where we can change all branding colors.
My team working on it for you. Please wait. Thanks
My team updated the theme into your website. Check screenshot:
https://prnt.sc/vVZnx9S6Iu3i https://prnt.sc/WyVUdNqWJ9uXAppreciate
If you will like support please try to give 5 star rating and good comments at themeforest. Thanks
How can I change the number on the default page on the right side next to menu items?
Hi, thanks for using Tekone. You can change the number from Appearance -> Menus – if you will expand one menu item – then you will get following link:
https://prnt.sc/UvNsbGHD6DIrThank you I tried to see there but I dont see the option
https://prnt.sc/4FpcoC9qqX2DYou have yo click on menu item – then it will expand. Thanks
not able to import demo also manually
Demo import issue sometime happen because of server setting. Before installing and importing demo data try to update following setting of your server:
Allow Url Fopen (allow_url_fopen) – ON
cURL library** – your server must work with curl or url_fopen.
OpenSSL must be enabled.
PHP memory_limit = 256M
PHP max_execution_time = 1000
PHP Post_max_size = 54M
PHP upload_max_filesize = 128MAfter updating try to import demo data again. If still not worked would you try to share your website admin access and site url to following url so that I can try to help you.
https://themeforest.net/item/tekone-it-solutions-technology-wordpress-theme/45269108/supportDear Support 1- is there possible to display menu like that in drop down please check below link of for menu achieving please check screenshot link https://ibb.co/Tr8K7cz
2- point is there possible to carouser these big section? please check below screenshot link. https://ibb.co/88fYfVrThanks for contacting again: 1& 2 both points not available that features. Everything is possible but not available those features. That’s why didn’t show in demo like that. If you want both then we need to do more customization work. For doing this customization – you have to pay our support team.
Yes, you can do it easily by checking the parent menu as mega menu from menus. Thanks
Dear Support import not display 100% same look like some font sizes and space not coming same like demo link even some media files also missed or i feel its missed any CSS Error screenshot uploaded here https://ibb.co/RBL2cNb
3 images missing after completion of demo import. Next Monday we will update theme with 02 new homepages and also dark version. Hoping then you will not get any missing media issue. Thanks
No1- Dear in Portfolio item how we can asign number like 1st 2nd 3rd continue….. No2- Main menu how we make sticky during scroll please update thanks
Dear i ask for Sticky Header option from where to enable kindly update?
Try to follow screenshot – just remove the description text.
https://prnt.sc/pY2cnRDxZZE4Dear please reply for that also. in Portfolio item how we can assign number like 1st 2nd 3rd continue….. 3rd thing kindly review link from where we can change colors https://ibb.co/r6hDv9x
Where you want to show the numbers in portfolios – try to send screenshot? And you can change the mobile menu icon color from header – menu settings. And also scroll to top from Appearance -> Customize.
scroll to top from Appearance -> Customize. still not find in customized
On Monday we will update the theme also – hoping you will able to see that options. Thanks for your patience.
Dear Support import not display 100% same look like some font sizes and space not coming same like demo link even some media files also missed or i feel its missed any CSS Error screenshot uploaded here https://ibb.co/RBL2cNb
Some images missing showing – those will come in homepage 6 – we are working on it will very soon. Dark version and 02 new homepages coming this week. Thanks
Dear fine but why demo link and my link text size plus resolution not display like same? look like css missing ?
Can you share site url so that I can check ?
Are using theme version 1.0.2??
Version: 1.0.2 yes
Share admin access through following url:
https://themeforest.net/item/tekone-it-solutions-technology-wordpress-theme/45269108/supportDear Already share on 20 of may with another link waiting for reply host server admin theme all access already provided there
I just imported demo data for you and everything working perfectly.
https://divinarebh.com/project/quickhr/you Guys are amazing quick support Love it
It’s pleasure sir. Thanks for choosing RSTheme Products
Hello, can you only install on 1 website?
compliments
Right now you can install multiple. Thanks
1. Can I use this theme and multiple websites?
2. I want to buy to show some computer services, VPN, web hosting, etc.
3. Does the theme work perfectly for this? is it 100% customizable?
compliments
Yes, you can try. Thanks
did not answer exactly what you wanted to know, can you answer the 3 questions?
thanks
My answer was yes for all questions. that’s why I sent you reply to Yes.
1) Yes, you can. 2) Yes, you can show your services. 3) Yes, our theme working perfectly and 1005 customizable.
Thanks
Hi, ok, I didn’t understand.
after importing the demos, I can delete the pages I don’t want and modify others, right?
Yes, you can delete. Thanks
Hi, does this theme use Elementor Sections or Flex Container?
Elementor
Ok, I know, but there are themes made in the previous version that are by sections and some made with the latest version that already use containers.
what is your? containers or sections?
sections – please. Thanks
Hello, okay. Too bad, I thought it was already built using containers, containers are better to use than sections. are you thinking of updating the theme to containers, or will you always keep the sections?
a question: can’t add a hosting and domain demo page? that was really good, because I need a theme like yours to make a portfolio of IT services, etc. But I also need it to contain hosting pages and domains.
compliments
Thanks – we will use next theme.
Okay, what about the computer services demo page, etc. are you thinking of adding?
Yes, We have plan later. You can take a look our another theme:
https://keenitsolutions.com/wordpress/braintech/ https://keenitsolutions.com/products/wordpress/braintech/home-8/ok, thanks
Welcome
Hola, me puedes ayudar, me sale eso, No se ha podido descomprimir el paquete. El tema no tiene la hoja de estilos style.css.
La instalación del tema ha fallado. Gracias
Once you have downloaded the theme package from Themeforest you must unzip it and upload only the inner zip file named tekone.zip.
Please try to follow our tutorial – How to Install & Import demo data:
1) Download theme and Install
https://rstheme.com/docs/tekone-wordpress-theme/getting-started/install-theme/install-from-all-files/2) Install All Required Plugins
https://rstheme.com/docs/tekone-wordpress-theme/getting-started/install-plugins/3) Import Demo Data
https://rstheme.com/docs/tekone-wordpress-theme/getting-started/import-demo-data/one-click-importPlease try to follow these links for getting theme install and importing demo data. If still facing issue try to share your website admin access and purchase code through following url by clicking contact author button:
https://themeforest.net/item/tekone-it-solutions-technology-wordpress-theme/45269108/supportThanks
