670 comments found.
Hello, I bought this theme and I have updated my website to another server, but the purchase code has remained in the previous one. How do I use the purchase code in the new one.
Hello,
to use the license on a new installation/domain, you have first to deactivate it on the old one.
You can do so by navigating Zante > Dashboard
Screenshot: https://d.pr/i/ag9srw
I have reset your license, and you can now activate it on your new installation/domain
Best Regards,
Eagle Themes
I am trying to get my website back online but eagle booking is not working and the link provided with Zante theme does not work anymore.
The link https://api.eagle-themes.com/download/zante/*******/eagle-booking.zip does not download the last versione of the plugin. Can you help providing a new link or a bugfix in the reference?
My support has expired but since this is more a template bugfix, I hope you can get back to me here. Thank you.
Having restored the backup of eagle booking, it is not possible to edit or add a new room. Unexpected error page is returned.
Hello,
there is no any bug to be fixed. Make sure to use the latest version of Zante and Eagle Booking.
https://docs.eagle-themes.com/kb/zante/changelog/ https://docs.eagle-booking.com/kb/changelog/If you still face any issue then please renew your support and open a support ticket using the support tab.
Best Regards,
Eagle Themes
Hello, i face an issue with the menu colors. I have picked blue color when hovering over the menu pages and it works when i am at the home page. If i hover over the menu pages from a different page for example the Contact page, the color of the titles is yellow. Can you help please?
Also i would like to note that this doesn’t happen on the sticky header of the menu. It only happens when i am at the top of the page. If i scroll down a little, the hovering color gets blue, as wanted.
Hello,
for any support request please use the support tab as we do not provide support via the comments section. Don’t forget to provide us your website credentials.
Best Regards,
Eagle Themes
Hello is it possible to hide or change the “Book Now” button from individual select properties? Or what would be the easiest way to do this?
Hello,
No this is not possible. If you want to block the room booking then you can do that by using exceptions.
For any further support request, please use the support tab.
Best Regards,
Eagle Themes
Hi, pre-sale question.
Is it possible to have discounted pricing depending on the number of days booked? For example it’s cheaper each night when you book 7 nights instead of just 1, is that available? If yes can this be combined with seasonal prices too?
Thanks in advance!
Hello,
thank you for your interest in Zante.
At this stage discounts can only be provided only by using coupon codes. There is no option to provide discounts based on booking nights.
Best Regards,
Eagle Themes
hii, please solve my problems in my download pack zante.zip file is not present
please solve it
and WordPress installed file only sections is missing
Hello,
I can’t see any purchase badge on your account.
Best Regards,
Eagle Themes
i am not able to import demo importer why? and my room Publiced button is also not working? please solve the issues
If i am going to create new room than i can’t save draft and published
please check it
Hello,
please open a support ticket using the support tab, as we do not provide support via the comments section.
Best Regards,
Eagle Themes
Hi, After installing this theme, there was a MASSIVE succefull cyber attack on this theme, making my web supplier shutdown my website and platform. Any remarks on this?
Hello,
I’m not sure what you mean by “attack on this theme”. No one is attacking a “theme”, if they are attacking your website then this has nothing to do with our theme.
Zante is a standard WordPress premium theme, and complies to all security requirements. Moreover, as you can see, there are no comments, excepts yours, by our customers related to security of our theme.
If your website is getting attacked, then you should use third party plugins for extra security.
Best Regards,
Eagle Themes
Hi, it has everything to do with this theme, the security was so low, they found an easy way in!
I run multiple webshops and sites, non of them got attacked in the last 20 years. This one got attacked within weeks
Hello, two pre sales question
Is it possible to add multiple users who can do the booking? and also is it possible to add custom fields in the booking form?
thank you
Hello,
thank you for your interest in Zante.
1. I’m not sure if I understand your question. Bookings can be added by users/guests via frontend and Editors via backend (WP Dashboard).
2. Adding custom fields to the booking form is not possible.
Best Regards,Eagle Themes
Thank you replying, I want to ask whether its possible for different users (not guests) to do the booking without having access to whole wordpress dashboard?
Meaning on admin side – Like I am the admin and Can i create 5 users ( my staff) who can do/manage the booking on seperate locations? but with limited access to dashboard??
Hi again,
To manage bookings (edit & delete) the staff must have at least an editor role, and they can manage bookings only via the WP Dashboard as there is no dedicated frontend panel for the staff.
You can create as many editors as you like using the default WordPress option. Moreover, only admins can access the booking system settings like the payment settings.
If by “separate locations” you mean to assign editors per hotel branch, then this is not possible at this stage.
Best Regards,
Eagle Themes
OK Thank you for clearing out things. Regards
hi is there a way to add customs icons on services? I want to add them with SVG format but it seems that it doesnt support, or how can I add customs font icons to do so… or am I only allowed to upload service icons with png format only?
Hello,
by default, WordPress does NOT allow the upload of SVG for security reason.
You can enable the option to upload SVG by using this plugin https://wordpress.org/plugins/safe-svg/
For any further request, please use the support tab.
Best Regards,
Eagle Themes
by doing so, will I be able to set icon service with svg images?
Yes
Best Regards,
Eagle Themes
How do i make the home page full scren
Hello,
for any support request, please renew your support and open a support ticket using the support tab, as we do not provide support via the comments section.
Best Regards,
Eagle Themes
hello, I already have a license, but the support expired, if I purchase another license, will the support cover all licenses?
Pre-sale question:
Do you have a Calendar sync option between the booking.com calendar and the site’s built-in booking calendar?
If currently not available, is there any estimated date to get this feature? Or any third-party plugin recommendation for doing this job?
It’s very important to sync the calendar to prevent overbooking.
Thanks
Hello,
thank you for your interest in Zante.
Currently, we are working on iCal integration, and hopefully it will be available as soon as possible.
However, we are not going to advertise it as a real-time synchronization, as some other authors do.
Best Regards,
Eagle Themes
Hi there,
I have a few pre-sale questions if that is OK?
1. If I wanted the room to be available for 2 adults as standard but if they wanted to add 2 children, charge extra – is there a way that this can be done on the guest selector when the book the room? Or would I have to use this as an additional service?
2. On the additional services, is there a way they can select the services for just one night if they are staying for 3 nights? Or would I have to have them as separate additional services such as WIFI for 1 night, WIFI for 2 nights etc?
3. The check availability bar that is on the home pages – can this be moved over the main slider? Is the slider Rev slider or something else?
Sorry for all the questions but I love this them and am hoping it will fit all my customer requirements.
Thanks
Hello,
first of all thank you for your interest in Zante.
1. You can set a price for extra adult/children, however, still you have to set the max adults/children number. The guests selector can not be changed.
For more details, please refer to this screenshot: https://d.pr/i/mQN8Ui
2. No, this is not possible. You can set the additional price only per trip or booking nights.
3. Yes, you can add the search form where ever you want using WPBakery Page Builder or via shortcode.
If you have any further questions, please don’t hesitate to open a pre-sale ticket using the support tab, and we will be happy to answer all your questions.
Best Regards,
Eagle Themes
Good morning, a question. I am using rooms by branches. How can I show only the types of similar rooms by branches on each room page? thanks for your support
We’ve answered your ticket.
Best Regards,
Eagle Themes
Hello. Is there a way for the reservation/ booking staff to access the Eagle booking dashboard without seing the WP dashboard?
We’ve answered your ticket.
Best Regards,
Eagle Themes
Hello, i am interested in Zante theme, but i have a PRESALE question. Can I point all three branches on the map e.g on the location page or just one place? Thanks in advance
Hello,
Firstly, thank you for your interest in our theme.
There is no such a built-in feature at this time, but this sounds a good feature that can be added in the future.
For now, I’m sure there are a lot of third party plugins that you can use to pin the hotel branches on the map like this one https://wordpress.org/plugins/wp-google-map-plugin/
Let us know if you have any further questions.
Best Regards,
Eagle Themes
Hello the Eagle Booking and Eagle Core plugin are suddenly breaking the site. Please urgently assist. I have also created a ticket for the same.
We’ve answered your ticket.
Best Regards,
Eagle Themes
Good morning, a question. I am using rooms by branches. How can I show only the types of similar rooms by branches on each room page? thanks for your support
Hello,
I can’t see any “purchased” badge on your account. If you’ve already purchased our theme, please open a support ticket using the support tab, and we will be happy to help you.
Best Regards,
Eagle Themes
Where is the demo content folder, I’m not finding it. I see the video tutorial.
Hello,
The demo content is available via the one-click demo importer, which you can find under the Zante > Dashboard. As you can check here: https://docs.eagle-themes.com/kb/zante/demo-content-import/
Although we can manually pass you the demo content, if you are interested to get the content manually, please open a ticket via the support tab.
Best Regards,
Eagle Themes
error in require support Error – 401 – api-down Could not contact API.
?
If you have any issue with our theme please use the support tab. We do not provide support via the comments section.
Best Regards,
Eagle Themes
the support tab gives me this error: error in require support Error – 401 – api-down Could not contact API.
We are receiving dozens of tickets daily without any problem. So please make sure to clear your cookies and try again.
If you are not able to log in using your Envato account, then create a new account over our support center using your email address and verify your purchase by providing the purchase code.
Best Regards,
Eagle Themes
please send a support email, your support site does not work. Or will I have to ask for a refund.
Dear, we have received more than 20 tickets today, so there is no any problem with our support center. Moreover, our support center does NOT use any API. We use Envato’s API only for login and to verify the customer purchase.
As temporary solution, please use the contact form in our profile https://themeforest.net/user/eagle-themes#contact
I sent a call as you recommended about 4 days ago and no response. The support needs to be improved, it’s horrible.
I keep getting errors on confirmation after checkout. How do I fix it?
Hello,
if you’ve purchased our theme, please use the support tab and open a support ticket, as I can’t see any purchase badge on your account.
Best Regards,
Eagle Themes
It’s been 24 hrs. your support team doesn’t reply on my ticket(#9511) which I submitted on https://support.eagle-themes.com/
The issue we are facing with Eagle Booking Plugin, When we turn on the Strip Payment Gateway it will disturb the CSS and page layout.
Hello,
Our response time is noted right above your comment.
Screenshot: https://d.pr/i/T5LPOR
We’ve answered your ticket.
Best Regards,
Eagle Themes
