87 comments found.
How do I edit the facebook, IG and YouTube links?
Hello,
Thank you for choosing our theme!
Socials are modified in the admin panel: Theme Panel -> ThemeRex Addons -> Socials. Please review the screenshot: https://prnt.sc/ui6k59 In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, Is the theme compatible with Loco Translate ? or TranslatePress?
How can I get the updated version of the plugins that came with the theme?
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://hallelujah.axiomthemes.com/doc/#installation_theme_update
Regards.
The new elementor plugin crashes the site. It is what is offered on your theme options as well, so that is an issue. Please see my ticket I just submitted.
not compatible with latest version of Elementor Plugin
Hi,
Thank you for contacting us!
Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible. If your support expired, please use option “Presales Question” at https://themerex.net/support/
Regards.
Dont worry i put the old version of the plugin elementor just to let you know with latest version of Elementor your will have an issue,
2) Social media icons where i can find them to change URL ?
Thank i found social icons Show social icons – displays social icons in the footer area. The social icons inherit the links (URLs) to your social profiles specified in the Theme Panel (WP Dashboard) > ThemeREX Addons > Socials tab.
Thank you! We are glad to provide the fix for the incompatibility. Just use the Presales option at https://themerex.net/support
Regards.
Hi I can’t edit a single page or post literally anything. When I click edit, it does not load the page/post/contact you name it for me edit, I only get a white screen.
Please help 
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
I’ve tried to clean and reinstall everything, but in vain now the website is not loading at all . Here’s my website https://mymetrochurch.org/
At this point, I would like to ask for a refund.
Thanks.
Hello,
Please take our apologies for any inconvenience caused. You have received the response from the AI Assistant. Could you please switch to the Live operator in the ticket https://prnt.sc/Eh3vIuhfZ6sJ to get the solution?
Regards.
Does this theme support translations?
Hello,
Thank you for getting in touch with us!
Absolutely! The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – https://hallelujah.axiomthemes.com/doc/#theme_translation Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/
Thank you!
Hi i check my Template page there is no template page on it?
Hello,
Thank you for reaching out to us!
Could you please create a support ticket at https://themerex.net/support/ and specify your issue? Our support team will be happy to assist and guide you.
Regards.
I’ve installed V.1.2.8 on my local computer, then activate with licence key. Unfortunately it’s say invalid! My Purchase Date: 2019-09-13 13:53:55 UTC FYI: I never used the licence key in live website. Thanks for your help.
My warm regards, Soewandi
Hello Soewandi,
Thank you for reaching out to us!
The error you have means that you have reached the amount of 5 activations for your license key. We have manually dropped this limit. You have another 2 tries now. Feel free to activate the theme – https://hallelujah.axiomthemes.com/doc/#general_information_license
Also, even if you don’t have an active support license, you can still submit a Pre-sales ticket at https://themerex.net/support/ by including your purchase code in the message body (no verification required). Our support team will be happy to assist you with this issue.
Best regards,
Many thanks for your fast response. Actually I’ve never used the license key in the live website or public website. I used it on my local computer for studying wordpress and explore the features Hallelujah Theme have. On my local computer, I usually deleted the folder after I activated the license key (without deactivated) and make the new one for continuing my study and input the license key again. Is that procedure wrong? Please help and guide me the right way. My understanding, it will not be counting if I used the license key on my local computer. So, I’ve shocked that I’ve reached the amounts of 5 activations for the license key. I really understand the license key should not be used in live or public website, more than 1 website. I’m very sorry for my fault above.
My warm regards, Soewandi
Soewandi,
The theme’s license activation limit applies to all installations, regardless of whether they are on a local environment or a live website. This means that every activation—local or online—counts toward that limit. Our Team is always ready to drop this limit for you. Just submit a Pre-sales ticket at https://themerex.net/support/ by including your purchase code in the message body.
Regards.
Thank you for your explanation and I’ve send Pre-sales ticket
Your ticket has been updated. Please check it https://support.themerex.net/ticket/114266
Thanks.
Thank you for your help and fast response.
How do i change my menu text color from white to Black?
Hello,
Thank you for choosing our theme!
Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors. Here is the guide https://hallelujah.axiomthemes.com/doc/#customizer_settings_color_scheme
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello my pages ( about / contact…) showing as full page , i dont know it’s showing smaller as boxed. advise (https://kingdomchurchlb.org/who-we-are/)
Hello,
Thanks for reaching out to us!
Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
Hi. Trying to assign a Revolution Slider to a specific page but don’t see in your documentation how to do this this. Thanks.
Hello,
Thank you for contacting us!
In Elementor, you can add a new section by clicking on the ”+” icon or by dragging a widget from the left panel onto the canvas. Choose the appropriate structure for your section. After adding a section, drag the “Slider” widget from the Elementor widget panel onto the section you just created – https://hallelujah.axiomthemes.com/doc/#plugins_settings_slider_revolution
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Thanks. We duplicated a demo page and just want to replace the slider you guys made with a slider we made but we don’t see the slider referenced in the Header widgets or anything. We’ll keep looking. Thanks.
You’re more than welcome. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Hello we have purchsed a theme and it is not used for some months but now i have installed the theme but the purchase code is showing as invalid please reply me.
Hello,
Thank you for contacting us!
Our Tech support team will gladly assist you. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
I have a pre-sale question…. Which plugins am I going to have to purchase in order to get updates? I see Elementor (Which I assume I’ll need to buy the pro version), but I also see Slider Revolution and Essential Grid, which are typically paid plugins. Will I need to purchase those in order to get future updates?
Hello,
Thank you for your interest in our theme!
The theme is built with the free version of the Elementor plugin, there’s no need to purchase PRO version (unless you want to enable advanced settings of the plugin, but it’s optional).
Slider Revolution and Essential Grid are bundled with the theme, you don’t have to purchase them. However, please note that bundled plugins do not include a license key. You may check this link for more information about bundled plugins – https://themerex.net/wp/bundled-plugins-license-activation-questions/
The theme is also bundled with Free Give – Donation plugin, you can extend the power and functionality of Give by using Add-ons, but they should be purchased separately.
Regards.
Hi, purchased. Trying to add link on the top far right GIVE button on the top menu on the home page only. Where is the section to change that???
Hello,
Thank you for choosing our theme!
Could you please contact Our Technical Support Department at https://themerex.net/support/ and specify your question? Any links and screenshots would be much appreciated. The Team will be happy to assist you with your request.
Thank you.
Submitted ticket.
I have had your theme installed for a few years and have repeated issues with the newer versions of Elementor. I have the updated version of the theme, and PHP, but when I update Elementor it takes the site down. Please advise how to fix.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello, I need to clarify a couple of points before buying. 1.- how do live videos work? 2.- Where are donations received? paypal?
Hello,
Thank you for your interest in our theme!
1 – It sounds like a fantastic idea, but we do not have such a feature. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
2 – The package includes GiveWP plugin https://hallelujah.axiomthemes.com/give/ which comes with the following payment gateways: Stripe (Free), PayPal Standard, Test Donations, and Offline Donations. For more information, please check https://givewp.com/documentation/core/payment-gateways/
Regards.
which live video plugin is compatible with your theme?
Please don’t hesitate to reach out to our Customization studio through https://themerex.net/support/ (choose the “Get a free quote” category). They will be more than happy to assist you in finding a suitable live video plugin.
Regards.
I’m trying to activate my theme but the supplied code will not work. Says it is invalid. I tried to create a support ticket but it says I need to pay for tech support. I tried sending a message through your website and it had an error and would not send.
Hello,
Thank you for reaching out to us!
The error when activating the theme means that you have reached the amount of 5 activations for your license key. We have manually dropped this limit. You have another 2 tries now. Feel free to activate the theme.
Your support has expired. In case you have any further questions on the theme activation, please submit a ticket using option “Pre-sales question” at https://themerex.net/support. This does not require support renewal. Thank you!
Regards.
Is there a way to un-register? A lot of times I’ve just been testing things out and then deleting the wordpress folder and starting new over and over again.
We are planning to add ‘Disconnect domain’ feature in future. For now, feel free to contact us regarding this matter using option “Pre-sales question” at https://themerex.net/support It does not require support renewal.
Regards.
Is this theme compatible with Elementor Pro for customizations?
How to change the url “sermons” for another custom url? and additional that the other sermons/”categories”/ appear in the url?
Hello,
Thank you for getting in touch with us!
Unfortunately, our support assistance is provided via support tickets only. Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
How do I disable the plugin services?
Hello,
Thanks for reaching out to us!
You can easily disable the services cpt in the admin panel with one click under Theme panel > Theme options > Plugin settings – https://prnt.sc/22voFaKyWFje
Technical questions about the item’s built-in features and functionality are available for a valid support period only. Moving forward, please renew your support – https://themeforest.net/page/item_support_policy
Thank you for understanding!
