208 comments found.
Hello, I installed the demo content and now I have the problem that I don’t see the menu and the logo in the slider. What settings do I have to make?
i would like to have the page exactly like in the demo, fullscreen slider with the menu and logo. with a click he then jumps to the corresponding place.
Hello!
We provide support via email. Please send your request via mail https://themeforest.net/user/lesya Provide us with access to your site so we can check more. Website link, username and password.
Hi, is the shop fully included with the theme?, and if yes, wich payment method are avaible?, thanks!
Hi. Theme isn’t integrated with payment method. You will need to enable the payment module
Where is the documentation for this theme? Cannot seem to find it in the downloaded file from Themeforest. Pls advice!!!
Hello! If you are using the new version, you can refer to the documentation for our latest theme, they are the same in terms of setup and management. The old version is no longer supported
Where can I find demo data or documentation? It’s not included in the package
Will this template still be updated? Last update was 2016. Does this actually work with WP 5.0x and Gutenberg?
Hello! Thanks for your interest! The fact that the theme has not been updated indicates that it works stably with new versions of WordPress. Not optimized for Gutenberg
Sorry but why i’ve not recive email update theme? thanks’
Hello!
The theme is stable and does not need to be updated at the moment.
Why there are so few option in theme setting… http://prntscr.com/j9v9ov i need chang demention font, color link, color font etc….social
Now all the parameters that you named can be changed with the help of the page builder. There is no need for them in the theme options panel. The old version remains unchanged, you can use it.
where can i found help of the page builder?
All the necessary information on working with the theme can be found in the documentation of the theme and the builder https://kb.wpbakery.com/ Documentation of the theme is in the archive.
I’ve just bought the theme and successfully installed on my wordpress. Could you please explain how should I go about adding Visual Composer? I can’t see it after installing the theme.
Hello. In the archive that you downloaded there is a folder with the documentation that will help you customize the theme. Also there is a folder of plug-ins where you can find everything you need
I see that you have referenced the iPhone header with Slider problem, but it is not clear how to fix the problem. Also, your live demo site works perfectly on the iPhone. I assume you are saying to enter width:1366px; and height:768px; in order to get your demo content to work, but that does not work. Please help with exact example to fix the iPhone headerwithSlider.css file to work with the demo content, as I have sided my slider images to the same dimentions. Thanks.
I believe I was able to get this to work by simply adding background-attachment: scroll; to the headerwithSlider.css on line 24. Such a simple fix – but now I have to check it on Android devices to make sure I didn’t break it.
Hello. Please email us at e-mail on the subject with a link to your site, so it will be easier to solve your problem
Hi, I’m having trouble with my Visual Composer. I’ve downloaded the latest one but it fails to install. This is what it says:
“Destination folder already exists. /home/chaoxfu1/public_html/beamandbrick.com.sg/wp-content/plugins/js_composer/
Plugin install failed.”
How do I go about fixing this?
Hello. You need remove plugin before you install it again. If this does not help, remove it from the folder wp-content/plugins
Uploaded images are not being set correctly for both background images and for logos
I sent you an PM because your support site is broken and doesn’t accept purchase codes correctly.
Update: I would not buy from this user again. Terrible customer service to the point they don’t help you, just fault you and say it’s not a part of the package that is bought.
Not an intuitive theme to say the least.
Buyer beware, it’s a responsive app, but it will not show your logo in mobile or tablet mode nor will they help resolve the issue!
I also cannot register to the support forums and their customer support wouldn’t assist in registering me but instead, says “it works”.
I’m sorry I could not help you, but because other customers are registered, you sure the problem is not from the forum
Hi, I like the theme very much and now working with I have two issues: why doesn’t the logo show on mobile? Or is there a way to let it show together with the menu? And the send button from contact form 7 does not look good on the mobile version. Please advise. Best regards, Reevs Design
Hi, thanks fot your kind words, I really aprecate it!
We can add a logo on the side next to the inscription “Navigation menu”, write us on mail for it. Button we will correct and download the update as quickly as possible 
Hi, Thank you for your quick reply! I have tried to register on your support site but after fill in the form with the ID and my email and password it seems that I cannot login: “Username and Password didn’t match”.
You can email me from my profile) https://themeforest.net/user/lesya
I am using the Mountain Theme for www.janlar.com. The home page loads fine. But if you go to any other pages in the site, the content below the header won’t display, or it will display for just a second and then vanish. I have tried the 2012 theme and I don’t have this problem. Also, when I disable the plugins (and there are just two), I still have this problem. Also, I have tried different permalinks and that doesn’t help. When I enter the page address directly, instead of by clicking on the menu, I still have the problem. Any suggestions? Thank you!
Hello. I looked at the code pages. I understand that some of the plug-in removes all the content after the page loads, so you can see it up to full page load. Check the plug-in with the name gicbox
I will try that, thank you. Also, I can’t figure out how to create and/or login to the Fragrance support site, so I can create a ticket. What information do I need to provide, and where exactly do I need to provide it? Or you seem to respond quickly here so I am OK to use this but it would be nice to fully acccess your forum and create tickets.
Hello, I removed all the plugins except the two I am using and I deactivated those two. I looked in the file system and I couldn’t find a plugin named “gicbox.” I think this could be the gallery images plugin – the Huge IT Image Gallery. Perhaps? If you think it would be advisable, I can remove this plugin entirely and use a different gallery plugin. What do you think? I just have to fix this someway. Thank you.
To register, you need to enter your name on the Enavto, email and create a password. Then you need to enter the purchase code to get support for your purchased product. Apparently, this plug-in gallery. I just looked at the code and suggested that it may be the plugin. You can send data to access your site on my mail from profile form https://themeforest.net/user/lesya, so we looked at what could be the problem
Hi Lesya, I have done all that and you can see above I am “PURCHASED” and “SUPPORTED.” I went to your profile and sent you an email with the login information for the Janlar site. Thanks so much!
Hello. I checked your site, unfortunately I was not able to establish the reason. I see that the content is removed after the page has fully loaded. I checked the theme on our server and everything works as it should. Most likely, it makes one of the scripts that you added
the update is not on themeforest, can you send it to me on my email, how can I give it to you I don’t want to write it in comments wall
Update alreary sent and wait review. You can write me from my profile http://themeforest.net/user/lesya
Hi, visual composer does not work.
I uploaded the update. Maybe it does not come … I’ll try again and will then write to support the Envato. If the theme is not updated send me an email with your account from which you purchased the theme and I’ll send you updates
Hi when your next theme version will be ready, it has been already 15 days since you said you’ll fixe the VC bug? It start to be urgent, thanks
I uploaded the update. Maybe it does not come … I’ll try again and will then write to support the Envato. If the theme is not updated send me an email with your account from which you purchased the theme and I’ll send you updates
I update to wp 4.5 and visual composer does not work anymore? what can I do?
Hello. I will upload updated with the latest version of the composer as soon as possible
Hi is it possible to have a slider on the post page? thanks
Hi. Sure, you can create gallery in post
a wordpress gallery yes, but a slider like on the home page is it possible? if yes, how can I do it? tanks for your answer
No, slider available only on home page
Hi there. Great work, however I can’t make the contact form to appear. I already folled the instructions in the documentation but it’s still not working. Also, when I intalled the demo-data I got an error of the contact page not installing correctly or something like that. I tried to make my own contact form and copied the code in de documentation but nothing. Please Help.
Hello, thank you.
Maybe you did not install the plugin Contact Form 7, because of this error
Thank you very much. That was it. I’m sorry.
Also another question: there seems to be a scrollbar that is messing up with the layout specially in mobile devices. It looks like a weired whit column in the right side. I’m not sure if it is something I did wrong or any configuration I’m missing. Any ideas? Link here: http://ayamisw.com
You can add property overflow: hidden; in file style.css after lines 2407 and 2459
That was it. Thanks. Now I just have the problem that when I send an email there appears a weired green box and it’s all over the fields.
This refers to the functional plugin, we can not provide support for this. Sorry…
Congrats. Awesome work!
Hello
The website seems to be down at the moment for mountaintheme.com – the theme is pulling some assets from your server so our site is not loading – http://www.freerideproject.com/
Please can you help, I don’t know how to fix this as I cannot access some of the files, they are not in the mntn theme directory.
Thanks
Darren
Hello
Unfortunately, we can not help you in this matter. First of all, you need to check the work of your plug-ins, or contact your hosting service. Theme does not receive any data from our server. Our demo using the same files and can see how everything works. I will remove your ticket from the support site
