1049 comments found.
hi a presale question, can drop shadows be turned off in places we dont want them on
Hello jessbowbess_30,
Thank you for your interest in Essentials 
This depends on each area (some places in the theme has a default drop shadow design), to check the area you’re referring to you can send us a message with more details via the contact form in our profile on Themeforest and our team will be happy to help:
https://themeforest.net/user/pixfort#contact
Have a nice day!
Kind regards,
Hi, a presale question. Can I use choose the corner radius amount for each row and sliders?
Hello jessbowbess_30,
Thank you for your interest in Essentials
Concerning the row/section in the page, this depends on the used page builder (WPBakery or Elementor), by default, WPBakery allows to add a border radius up to 35px for sections/rows/columns, whereas Elementor doesn’t have a limit for the border radius value.
Concerning the Slider element, you can choose from the default corner radius values (5px and 10px), you can check the available layout of the Slider element from the element preview page:
https://essentials.pixfort.com/original/sliders/
Have a nice day!
Kind regards,
Is the WpBakery plugin updated in the theme? Update. Nevermind I’ve fixed everything.
Great to hear that
Have a nice day!
Kind regards,
Hi,Is this theme rtl support? Is this theme support Persian language?
Hello samiungex,
Thank you for your interest in Essentials theme
At the moment RTL is not available in the theme.
Have a nice weekend!
Kind regards,
The theme is not importing the complete demo, at the beginning it did but now it is not doing it anymore. What can be? I already activated all the plugins and also tried to import separately as Headers, Popups and it does not import either.
Hello Kerb-Klr
We replied to your message on our support platform pixfort hub
Have a nice weekend!
Kind regards,
I’m currently creating a website using essentials, but I can’t access your demos. Can you help me?
Hello muratdogan77,
For support, you can send your questions via the chat tool in your pixfort hub account (since the comments section is only dedicated for pre-sale questions), also please make sure to renew your support period since it was expired on 22/09/2021.
Have a nice day!
Kind regards,
The portfolio options for choosing the header, footer or items are not working properly. How can I resolve this issue?
Hello globalhealthfocus,
We replied to your message on pixfort hub.
Have a nice day!
Kind regards,
Hey guys. I am trying to edit a page using the “Edit with WPBakery Visual Page Builder” button, but when I click that I cannot see the content of the page in order to edit it.
I am not using the Elementor setup. Is there something I need to do to enable this? I have someone who needs to edit the page without going in the backend.
Much appreciated.
Hello sarmisegetuza,
For support, could you please contact us via the chat tool in your pixfort hub account (since the comments section is only dedicated for pre-sale questions).
Have a nice day!
Kind regards,
Can I create a pop-up when I visit to a section on a website?
Hello Shafranlive,
For support, could you please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Have a nice day!
Kind regards,
How to deregister a license to use on another website? the previous website has been deleted
Hello,
We replied to your message on pixfort hub.
Kind regards,
Hi. I sendt u an answer. Waiting for response.
Hi,
Pre-sale question, if I buy extended license, can I use it on unlimited clients?
Regards
Hello kilick,
All themes on themeforest are under the same license which requires one Regular/Extended license for each one end product for yourself or for one client (1 license = 1 end product = 1 website), and it’s not possible to use the Regular or Extended license for multiple clients, using the theme on different websites will require a license for each website. For more information about themeforest licenses you can check their licenses page:
https://themeforest.net/licenses/standard
Kind regards,
Just a heads up guys: You should include in the documentation that the LiteSpeed Cache options to minify css, html and Javascript along with lazy load options will kill the theme’s performance and animations.So people should be aware of turning all those off.
Hello brandguru,
Standard WordPress plugins should work normally with the theme, if you are facing an issue with an external third party plugin we recommend you to contact the external plugin support in order to check the issue with their plugin.
If you need support concerning Essentials theme you can contact us with more details about the issue (website link, login information, screenshots..etc) via the chat tool in your pixfort hub account and our team will be happy to help.
Have a nice weekend.
Kind regards,
Hello, I need support to transfer my licenses purchased for 5 sites from one domain of stage to a live domain. We have deactivate the theme on the stage domain but we can’t go on with the activation on the new one domain. Can we have support from you to conclude in the right way. Thanks in advice. Have a nice evening. Gaia
Hello Bcentric2018,
We replied to your support message on our support platform pixfort hub
Have a nice day!
Kind regards,
You guys are beasts!! Thanks for the great update!!
Thank you very much for your feedback, we really appreciate it
Have a nice day!
Kind regards,
Does this theme offer any wpbakery support for custom post types like it does with the blog posts?
Hello covigor,
For support, could you please contact us via the chat tool in your pixfort hub account.
Have a nice day!
Kind regards,
I have your theme across 27 clients and suddenly your page design where one side slides and the other is fixed has a serious UX bug.
Since the major Elementor and WP-Core update a very obvious bug has presented itself. The bug = the fixed side during the page scroll (both up and down) bounces erratically as you scroll with the sliding side. It makes the page essentially un-browsable. I am at 2 clients in the past 2 hours (out of my 27 I have on your theme) already asking to change themes, so you need to address the issue immediately or I will have to unfortunately move all my clients to a new theme. (Simple words = your designs where one side of the page slides, and the other stays fixed….the fixed side is bouncing rapidly while your scroll up and down).
This issue was no present before the big update from Elementor and WP-Core in the past week. So it seems your code is not lining up with the new updates from these update from provider.
Your earliest support will be most appreciated.
And I know you are a busy company, but being that the unique sliding functionality you provide has essentially become non-browsable, I would hope you immediately rectify/find the fix.
Found the bug, it was one of the bouncing elements inbuilt with one of the demo’s. Soon as I removed, the bounce is no longer present.
Hello willhenrymiller,
Thank you for letting us know, we replied to your message on our support platform pixfort hub, if you’re still facing an issue you can reply to our message on pixfort hub and our team will be happy to help you
Have a nice weekend!
Kind regards,
Can I use the theme for the my main domain + subdomains? I need a different demo for each is it possible?
Another question, can i replace manually between the elements sides for to make it RTL matching?
Hello nadavi,
We replied to your message sent on our website.
Kind regards,
Hello , Does this theme support RTL ? thanks
Hello ahejles,
Thank you for your interest in Essentials theme
At the moment RTL is not available in the theme.
Have a nice day!
Kind regards,
Hello admin, the title of the article on my website has an animation that appears slowly, I want it to show up when the page loads, how do I adjust it.
Hello tuanitcm,
For support, could you please contact us with more details about the issue via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Have a nice day!
Kind regards,
Hello!
I’m interested in your product. Could you please let me know if I will be able to translate it into my own language, specifically the admin panel, for example? How difficult would it be and what would be the scope, if the answer is positive?
I apologize if the question sounds silly.
Hello,
Thank you for your interest in Essentials theme
The theme is translation ready and you can translate any WordPress strings to your language (manually or using WordPress translation plugins, for example Loco translate plugin).
Please note that currently RTL is not available in the theme.
Have a nice day.
Kind regards,
