611 comments found.
Hello, I’ve built some pages and done some settings without using the demo data. Now I want to import demo data so I can use some of these templates, will my current pages get overwritten?
Hello,
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
Bug: Uncropped thumbnails break product detail page
I’ve found a workaround this bug: Put the product thumbnail settings on cropped and add this code to the functions.php to disable thumbnail cropping:
// Disable WooCommerce thumbnail cropping add_filter(‘woocommerce_get_image_size_thumbnail’, ‘uncropped_thumbnail_image_size’);
function uncropped_thumbnail_image_size($size) { $size[‘crop’] = 0; return $size; }
Hope this bug still gets solved obviously.
I have but the supporter is not helping. He asks me to put it in a ticket system but I can’t access it because it’s buggy as fuck.
Hi,
What is your email? We will check it again and give you the solution
Thanks.
I already have the temporary solution. You just need to fix the bug in the template!
OK. Thanks.
PRE-PURCHASE question if I may. In the shop when multiple items are displayed – how could I remove the icons on items (like: ‘add to basket’). The items in my shop would always require options to choose from before adding to basket, so customers need to go into the product and there would be options to choose from before adding to the basket. Having icons in the shop to add quickly an item would break that rule. Thank you
Hi,
It is easy. After you purchase the theme, we will send you the solution
Thanks.
Hi, after adding an item, the Cart (Side Opening) is not automatically updating on Mobile version, is it normal? we have to manually refresh the page..
Hi,
Please update the latest version of the theme and check it again
https://razziwp.com/doc/#/update/update-themeThanks.
You are right it worked, but there are no notifications for the updates in Wordpress Themes? I have to manually do it?
The notification will be sent via email or you can get it via WP Envato Market plugin.
Thanks.
Hi, since updating the theme, I cannot see header, footer and some other tabs from the customise screen. Has anyone else had this issue?
I did on Friday 23rd but haven’t heard back.
What is your email? We didn’t receive it.
Thanks.
I found the added to cart notification is not working properly, and footer payments widget as well. P.S please check the website:jewelleryvendor.com
Hi,
Please update the latest version of the theme and check it again
https://razziwp.com/doc/#/update/update-theme Thanks.Looks like the product deals function is not available.
Hello, I have bought this theme a while ago. Adding variations don’t seem to work as I’ve tried everything to fix the problem. Cart is not updating on mobile but desktop works sporadically. Switching to a different theme does work however.
Hi,
Please send this issue to drfurion@gmail.com and send us your website, our supporter will help you check it.
Thanks.
Hello, how can I activate and configure the shop/categories sidebar like you have on https://razziwp.com/fashion/shop/
Also, is it possible to make subcategories of a product category show on the product category page sidebar?
You can read our documentation to add it
https://razziwp.com/doc/#/product-catalog/catalog-sidebarThanks.
hi. i have problem in translate razzi addons plugin. i think plugin textdomain doesnt load and no one of words dont translate.
I tried setup links on each slider on home page (grocery demo), but the value of each slide link is from the last slide link.
looks like it’s something to do with slide opacity or z-index
This issue only happens if the slide mode is “fade”
Hello, I’ve just installed the theme and I can’t use the “One-Click Can you please help me?
Hello,
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
Hi. Please resolve my ticket. ID: 3396347
Added to cart message not displayed
We replied to your ticket. Please check it again
Thanks.
I can’t seem to find an option to remove the compare button from the product pages?
It looks like the template breaks the variable products page when adding a new product that has a product image. When product images are removed it works fine. Also changing to the standard wordpress solves the problem.
After latest update when product is added to cart it does not show there. Cart is empty and needed to refresh page to see product added in it. Can this be solved? Thank you.
Hi,
We will check and improve it soon
Thanks.
Thank you
Hello how are you? I have a problem: When I click “Add to cart” the mini-cart is not shown even though I have it activated and the cart icon is not updated either. It is only updated when the page is reloaded or I continue navigating to another page. The same thing happens when I add to the wishlist, in this case a message is displayed but the heart icon does not show the number of items added to the wishlist. Please help. Thank you so much
Hi,
We will check and improve it soon
Thanks.
Hello,
After updating to the latest version, I have the problem of not displaying the popup after a successful order and not automatically updating the number of products on the cart icon in the header.
The popup only shows when I open Customizer and add to cart.
Can you please check for me?
Thank you.
Hi,
We will check and improve it soon
Thanks.
My cart & checkout buttons mysteriously disappeared. I didn’t make any changes & i can’t even add cart to my menu. I have cleared all the cache but nothing. The checkout option is also hitting a dead end & bouncing back to home page
How can I download the 1.4.2 theme version?
Hi, e-mail sent. Thank you
I haven’t received any response. Have you seen the email?
With the latest version of the theme, I’m getting the error: Uncaught Error: Class “Razzi\WooCommerce\Setup” not found in /home/u317810096/domains/*/wp-content/themes/razzi-new/inc/class-razzi-woocommerce.php:119