979 comments found.
ticket 1518
Hi there, please check your ticket again, our staff already replied to you and the problem is solved. Best regards!
Dear Team,
is it possible to add more blocks for each productpage of images + text or videos for the product description? In the demo I don’t see that.
I like to add more information blocks for each product with detailed information.
Thanks, Matthias
Hi there, you can add more sections for product page. We have many section to add images with text and videos. For more information please create a ticket Presale question on our support system https://support.the4.co/. Thank you!
Hi there, I would like to position the mobile menu to the right. Is that possible with settings or can you provide the code for this? Thanks!
Hi there, We can provide right mobile menu for RTL language, or we can support your menu to move right with code. We see you haven’t paid for the theme at the moment, so we’re guessing that these are Pre sale questions, you can ask more on our support system: https://support.the4.co/. Thank you.
Olá, este tema Gecko 6.0 possuí traduzação para o português brasil ?
Hi there, currently we do not provide ready-made translations. Please use translation support applications to translate the text. If you have any questions please create a ticket Presale question on our support system https://support.the4.co/. Thank you!
Hello. Is it possible for this shoppify theme to display the number of units sold in the last few hours on each product page? Example display: 24 sold in last 5 hours. 14 sold in last 20 hours
Hi there, We have support this feature https://tppr.me/qovvh. You can see it and consider. Thank you for your interested in our theme.
I can’t see the page with a 404 error when I open the following URL, what is this link? (https://tppr.me/qovvh.)
If there is a site that shows how to display the number of units sold in the last few hours, could you please let me know?
I jumped to this URL (https://snipboard.io/TrYMqf.jpg) but could not see anything with an “X”. Could you please send me a link to the image to me in a different way?
Hi there, please create a ticket Presale question on our support system https://support.the4.co/. Thank you!
Hello. How many different currencies can be switched in this shoppify theme? Also, how many different languages can be switched?
Hi there, Based on the available information, it appears that Shopify has not made any announcements regarding limitations on the number of languages they support or the accepted currencies. Therefore, we have not found any evidence of existing limits.
Thank you. Understood.
on my website on mobile, my sticky header jumps, after you scroll, its almost like it loads and reloads
www.weareparadoxx.com
Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Thank you!
Hello, can you reset my license?
Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Thank you!
Hello Team ! Awesome template.Is every site created with the e-composer builder? Possible to import demo ? Thank you !
I am running Gecko 5.7.6. On the collection page I want my customers to be able to click on the add cart on the collections page and the item is added to their cart without being taken to the shopping cart page. Is it possible to do so?
Hi there, You can check our video https://www.loom.com/share/efa87ee1e7404d748a6369801a09ac15 When you added to cart, your product will show in the mini cart. For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Best regards!
Hi Guys Can you please help me which version for your theme used in the website : https://www.hollandandbarrett.es, i like the theme , wanted to buy the theme only
Hi there, The version you inquired about uses Gecko 5. Currently, we have released Gecko 6 with many new features and optimized code that supports faster page loading speed. You can consider and ask me if you have any questions at https://support.the4.co/. Best regards,
Hello, Nice to meet you. I’m interested in purchasing Shopift theme for an eCommerce website. Before purchasing your theme, I have to verify some features that I’m looking for to make sure that it fits my needs. Requirements: 1. Full RTL support(site is based on Hebrew language).2. Cart & Checkout Customization(Or choosing between some options).3. Product Page Customization(Or choosing between some options).4. Theme is optimized for a well speed score according to GTMetrix and Google Page Speed Insight.5. Theme is designed and optimized for large e-commerce stores with the ability to work stable and fast as well for sites with over 5,000products with multiple variations.6. Product Reviews section with the ability to upload images(by customer). 7. Smart Bundle section on product page(Frequently Bought Together). 8. Product Variation display on product page with image(Display variation as a small image). 9. Store sale condition for whole products on site that means 3+1 then while customer adding 4 products to cart, the cheapest product calculated free and then customer paying only for the 3 most expensive products on cart. 10. Use of AJAX on critical sections(for example Cart page while updating quantities). By the way, Can I see a Hebrew site that uses your theme on shopify for example?
I need an assistant ASAP.
Hi friend
Answering your questions:
1. Yes, our theme support RTL layout based on Hebrew language.
2. Yes, you can customize your Cart page, Cart widget sidebar and a few options on Shopify’s Checkout page.
3. Yes, you can customize your Product page.
https://www.screencast.com/t/b0H5zkSG0 4. When creating the theme, we tried our best to optimize the theme to achieve the best loading score.5. Yes, our theme is designed and optimized for large e-commerce stores so you don’t need to be worry about it.
6. You need to find Review App that can upload images by customer.
7. Yes, our theme do support Frequently Bought Together feature.
https://demo-kalles-4-1.myshopify.com/collections/women/products/striped-long-sleeve-top?variant=41181370482894 (pass: “4”) 8. Yes, you can check our demo below: https://demo-kalles-4-1.myshopify.com/products/la-boheme-rose-gold?variant=41167813017806 (pass: “4”) 9. You can go to Shopify Discount to set the discount. https://www.screencast.com/t/4yGII2OSAR 10. Yes, our Cart page or Cart widget sidebar support Ajax function https://www.screencast.com/t/jcuoOdHzk5p Hope my answers are helpful.Please let use know if you have any question.
Best regards,
Hi, i just purchased the app but unfortunately i hadn’t updated my company’s tax info and the invoice generated has the older info. I’d like a refund and re-purchase the theme with updated company information. Thanks.
Please buy the new one then let us know, we will review your old license.
Hi, I have purchased a new license pls review the old one.
We helped you. Thank you!
Hello, I want to import the layouts but EComposer Landing Page Builder is not available on the shopify app store. Please let me know how can I do it. Thanks
The app is under maintenance, it will be live soon. You can do it later. Thank you!
Okay Great! Can you please let me know the steps to change the layout or they are mentioned in the docs?
For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Best regards!
Hi there, Please reply to your most recent ticket so that my colleague can check it. Best regards,
My support has expired and I can’t renew it at this time. Can you help me with the solution?
Please email us at the4.staff@gmail.com
how to change old theme to baby theme ?
Hi there, Do you mean to import “Home Baby” demo on your store? If you are using Gecko 6, you can follow this guide to import it: https://docs.the4.co/gecko-6/installation/import-demo. If not, you can not import “Home Baby” from Gecko 6 to the old version.
Hi, my support has expired but I need to deactivate the license from an old store that is closed. Can you help? the old store was koshkafkar.myshopify.com. Thank you
Hi there, please send the email through the4.staff@gmail.com. We will help you to check.
Hello! Is there any layouts with 6 product columns or more? Is that possible?
Thank you
Thanks for your repply. We also need it to have left sidebar with products category plus the 6columns products. Would thart be possible?
Hello! Thanks for replying. I want to move my theme to another shopify store, but it seems that I have a code stuck in the old shopify store, please give me the new code or remove the code from the old store for me. Mail for purchase registration: daovandai910@gmail.com Please remove the purchase code from the domain apusx.myshopify.com so that I can use it in the new domain, this is complicated when I want to transfer the theme from one shopify store to another shopify store. Please reset the code or give me a new one, many thanks
We already answered you on the email. Thank you!
Hello, Previously on Gecko 5 we used metafields for description excerpt content on our products. However, it seems since changing to Gecko 6 the meta description_excerpt field is not being recognised. Does Gecko 6 no longer support description excerpt or is there a new way of doing it? Many thanks in advance.
Hi there, I checked meta description of Gecko 5 can show in the Gecko 6 https://www.loom.com/share/27c5f35572cf45c7a216442bbb2a00dd In the Gecko 6 -> Main Product -> Short Description -> Insert dynamic source and select Meta description https://tppr.me/nX17y You can check again your theme
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